Recent Reviews from AutoNation Hyundai Mall of Georgia

I love my new car but hated and regret working with Justin at this dealership. In retrospect I should have requested another salesman. I am very delayed in writing a review from my purchase in October as I have been out of the country and traveling BUT I couldn't NOT write it after my experience. I started with an email inquiry about the car and was told that it had new tires among many other features. I set an appointment to view the car as I was traveling from 5 hours away. The person I was working with was an hour late to meet me so another salesman accompanied me on the test drive. The car was dirty with napkins in the back seat, melted candy in the consul, it was missing two floor mats (passenger and 1 rear) and hadn't been washed. I took it for a test drive and the low tire pressure light was on, which I could understand with the cooler temperature BUT the service due light was also on AND the tires were original with 30,000 miles far from "new". I hesitated but in the end I still purchased the vehicle. The dealership agreed to fix everything (minus the tires), try to locate the floor mats, and deliver it to me 5 hours away guaranteed within 3 days. After day 3 of no updates, I called to find out that it was sent back in for "reconditioning" because it wasn't up to par with their standards. Day 4 I called again to get an update. They returned my call in the evening saying that the vehicle was on its way and that the driver left Atlanta at 4 pm. I received a call at 10:15 pm from the salesman notifying me that the driver was in my neighborhood but could not locate the house. I called the driver to find out that he was in fact an hour away still and lost. Mind you, the car has navigation. He decided to sleep since he was understandably exhausted from the drive and it was getting late. Day 5 he met me at my office and the car was still missing two floor mats and had the sticky goop in the consul along with the napkins and worst of all it still had the maintenance light on. The driver was kind enough to ride along with me throughout the day to go to the local dealership where they fixed the issue. I personally had to take the car not only to get it fixed BUT also to have it professionally cleaned. The dealership reimbursed me for the cleaning but it was a hassle that should not have happened when purchasing a car for this amount of money. I am also still missing two floor mats. Buyer be cautious when working with them.

Jenny Fedewa Feb 8, 2018

I am REALLY hoping they do the right thing. I've not yet given up on them but it isn't looking good so far...After months of looking and test driving I bought my first brand new car here in 2012 based on their service promise. Darrell Coffey was my salesman, he was great. I was so impressed with his professionalism that I told everyone about my decision, within weeks a co-worker also bought a brand new Elantra from him (also in large part due to the lifetime warranty) I was blown away with their "LIFETIME power train warranty". When I asked how they can offer such a good warranty I was answered with a chuckle and the words, "Simple, it isn't transferable (original owner only) and most people don't keep their car past 100k miles, so when a power train failure occurs the warranty is likely no longer intact. Also, you have to keep ALL paperwork of service and most people don't have that which also voids the warranty requirements." It made me feel like the "warranty" was almost designed to be unused. I wanted an efficient and reliable car and intended to keep this vehicle for 200,000+ miles. I decided to do ALL my servicing at the dealer (crazy I know) so I could satisfy the warranty requirements. They are, after all, the official Hyundai representatives in my area. Although the requirement was an oil change every 7,500 miles, I chose to go every 5K, eventually I tried to lower that to 4K when possible. Visiting this dealership for service was even out of my way but I kept it up. I began to notice a revolving door, new faces in the Service Adviser and Service Manager desks, I thought about that but also rested easy because they are, after all, "factory trained and certified". If anyone was going to advise me as to the needs of my vehicle it would be the Service Advisers for my local Hyundai dealer, right? Anytime the Service Adviser told me that a thing was needed, I said OK and paid the price. (I opted a few times to change the wiper blades and cabin air filter myself to save some money). I kept ALL my paperwork and even started an Excel spreadsheet to track my mileage and service. I had my car "serviced" 25 times in 4 years at this Hyundai dealership and never declined any service package that was suggested. On 2 occasions, I asked to meet with the Service Manager to share my concerns of their advisers missing needed items and thereby putting my warranty at risk, I was assured that they cover all needed items to keep me in good condition. Specifically on 8/17/16 at mileage 119638 I got a routine service performed, oil change and tire rotation. When I left and went to my next stop I realized that they had NOT rotated my tires, even though I paid for it and the paperwork supported that they had done so. I knew this because neighborhood kids had marked one of my tires with sidewalk chalk and the same tire still had it in the same place. I then noticed that none of my wheels had any marks in the brake dust. None had been touched at all. I immediately drove back and spoke with the Service Manager, he apologized, took my car back in, and had the tires rotated, he then offered me a coupon for my next oil change. My confidence was beginning to lessen but he again promised that they were all trained professionals and that this was a one time incident. In early December of 2017 my car broke down (150,000 miles on the odometer) and left me stranded on the side of the road. I had it towed to the nearest Hyundai dealer and got an Uber ride home ($90 for the tow and $45 for the Uber), they informed me that I needed a new engine. When I began the claim process through the 3rd party (Wascor) I was informed that I didn't perform all my servicing therefore NO WARRANTY. Wascor said that I didn't do the recommended 60K service. My Service Advisor never recommended a 60K service. I requested a meeting with the current Service Manager Richard Dooley and General Manger Jeff Godwin. They have requested a "goodwill" repair from Hyundai which has been

Matt Henderson Dec 25, 2017

matthen4470 Dec 24, 2017

I came in from out of state to buy a CPO Genesis sedan. It was priced very aggressively, which is what drew us to the car. After overcoming some issues with the cars availability, I managed to get it inspected and was sufficiently satisfied by the results to travel to see the car with the intention of buying it. The inspector identified several issues, mainly cosmetic stuff, that the salesman assured me would be taken care of by the time of my arrival the next day. After arriving, I specifically asked about one of the larger issues, which was a large crack in the engine dust cover. I was flatly told by the salesman that they would not replace it. Moreover, the other issues, such as pen marks on the center console, also were not addressed. After traveling several hundred miles, these things were not sufficient for me to back out (not least because I had no arranged transportation home). On top of all that, once home we realized within a day or two that none of the power lumbar or bolster adjustments worked for either front seat. We took it to our local dealer, who is currently trying to decide whether that will be covered by the original factory warranty. Also, both of the key fobs did not work (turned out to just be the battery) and the dealer did not change/deactivate the previous owner of the vehicle so that we could register for BlueLink. These are things that absolutely should not happen when you buy a Certified vehicle. They get 2 stars for aggressive pricing and because so far (knock on wood) the car has seemed mechanically sound. But my impression is that they sensed my vulnerability as an out-of-state buyer and exploited it. Had I been a local buyer and able to simply walk away, they would have likely been more acquiescent to my requests. None of these things are probably any different from what I would have experienced at most other dealers, but it leaves a bad taste, nonetheless. I would caution long-distance buyers to be sure you have assurances and commitments in writing.

Laura Zell Nov 15, 2017

AutoNation Hyundai Mall Of Georgia... Car: '14 Santa Fe What needed to be done: 30k mile service (fluids, oil change, tire rotation and balance, engine inspection) front brake pads and rotors resurfaced 2 small warranty issues (drivers seat quit moving and Bluetooth mic sounds terrible to whoever I'm talking to) 2 recall fixes Price: $550 for all. Not a horrible price but not good either The good parts of my experience: The Sales Staff (even though I wasn't there to buy they still showed me a vehicle that I may consider in the future). Well done, guy. The shuttle driver that took me to MOG. He is awesome! I wouldn't mind going back there just to talk with him. The bad part of my experience: I had to call 5 times to get an actual quote for repairs and to make an appointment. I had actually left a voicemail with one service consultant (not giving any names) but received no call back. 2 days later I called again and finally spoke with someone, the same person I had left a voicemail with, and he claimed no one ever told him to call me back. I didn't realize you have to be "told" to call a potential client back. Anyway, whatever. I'm 90% sure they did not rotate and balance my tires. There was a small off balance issue with the passenger side rear tire that is still there. If they had actually rotated the tires, that balance issue would have been in the front. They also stated that the Bluetooth mic was fine and tried to tell me it was my phone. I've used over 5 different devices and have worked in the electronic/ telecom industry for over a decade, I assure you, it's the car. The persistent push to have other unnecessary services done. I give the service consultants credit for pushing these services, as they are a huge revenue driver for the company. However, what about the people that don't know better? It ended up taking 5 hours to finish everything but that's just life. Overall, my experience was blah. I really don't feel like I can trust the services given. I'm still waiting on a replacement part for the drivers seat and when it is repaired, I will most likely take my business elsewhere. Oh, and, the technician left a can of Coke in my car. My car isn't your mama's house. Clean up after yourself.

Nate Clifford Jul 6, 2017

A NIGTHMARE EXPERIENCE which still continues two months after the purchase! This was the most frustrating, horrible, stressful, experience I have ever had in my lifetime buying a car from a dealership. I should preface this by saying that I bought a Hyundai Sonata Hybrid from the same dealership about 4 ½ yrs. ago. It was not pleasant, but nothing could compare to this one. I am 68 years old. On Saturday, April 29, 2017, my wife and I walked in to the AutoNation Mall of Georgia Hyundai dealership to possibly trade in her leased Toyota Prius V for a new 2017 Hyundai Elantra. We do not live in GA, we live in Greenville SC, some 2 hours north, but since I purchased the Sonata there, and we were already in GA, I thought we would stop in on the way back home. From the very moment we spoke with the Sales rep, we told him that her car was LOADED with options and we were only interested in looking at the Elantra if we could get the SAME options. He said that was very doable. The main options she wanted were a sunroof, leather seats with both front and rear heated seats (as I have in my Sonata), and NAVIGATION. He looked up a car on the lot and priced it out for us. We told him specifically that we wanted to finance (not Lease) for 36 months with $0 down, and a payment of around $400-425 an month, and the dealership would pay the remaining balance of $3800 on the lease. So, we went to look at the car. I immediately noticed that it did not have a sunroof. The salesman said “Oh”. Since my wife was already interested in the car, thinking it was “doable”, she said she would consider doing without it. When I got in the back seat, I discovered that it did not have Rear Heat. So, again, the salesman said “oh” and again my wife said she would have to do without it. As she drove the car, we were both concentrating on the ride, feel, etc. never noticing that the car did not have NAVIGATION either. When we sat down to put the deal together, one of the many many managers came over to us and said they could not meet our financial criteria for this car. They asked us to put $$ down or add to the monthly payment terms. Frustrated, I told them maybe we could go 48 months with no $ down. Another Manager, Dan, came to us and said it was not doable even at 48 months for $448 a month, but he showed us an offer sheet that could get close if we put at least $1000 or $1500 down. I told him thank you but we didn’t have the $$ to put down. Then, the General Manager, Jeff, came over to us and sat down and explained that because of the negative position we were in with the lease balance he couldn’t do anything else. He agreed with me that we were better off paying off the balance over the next seven months on the Prius and then come back and deal when we had no car debt. I agreed,. We were already there for 2 ½ hrs. We waited for the sales rep to come back to give us our Prius keys and say goodbye. He came over to us with a smile on his face and said to me to write down on the bottom of the same offer sheet as before, and initial, the purchase terms I would accept right then and there. So, I wrote $448 a month for 48 months with $0 down, and the dealer pays off the balance of my wife’s lease, and initialed it. Again, he came back with a bigger smile this time and showed us the same offer sheet that I had written on and initialed, but he had written in big letters “ YOU WIN, THANKS!. So, we were happy that our terms were met (as we were led to believe) and began the purchasing process, and prepared the car for delivery. Then we sat with the Finance Officer (Matt) to sign all the paperwork, we discovered 2 major problems. First, the remaining months and balance due on the Prius lease were incorrect. The dealership was going to pay $3300 as the balance and not $3800, the true balance, leaving my wife responsible to SE Toyota Finance for the difference. So, we refused to sign until they verified the correct balance! When they agreed to pay the $3800, I got a note from them holding us harmless if the total balance was not paid. (not sure if what they gave us was even legally binding). They didn’t mention that there was a $350 Disposition fee when turning in the Prius that they would not pay!!! So we found out later, after the fact, that we were responsible!! Another problem was financing. The Finance Officer told us that the payment for 48 months were going to be $488, not the $448 that was on the offer letter that I initialed. Which, of course, I was never given a copy of in the final paperwork. Well then, Dan, the Manager whom we spoke with previously, came in and said to us that we AGREED to accept the terms on the original offer letter, totally dismissing what I was asked to write and initial. When I showed him the initialed offer he said to me that he had already told me earlier that they couldn’t agree to those terms, again, totally dismissing what I was asked to write and initial. So, yet again, we caved and agreed to go from 48 months to 54 months, an additional 6 months of payments……adding another $2600 to our loan. While I waited for the car to be delivered, my wife and the Sales Rep turned in the Prius to Toyota down the street, which was owned by the same dealership. While my wife was with Toyota turning in the car, she asked the sales rep if he could go back to the car and check to see if she had left any CDs in the player. He returned and said no. Of course, he was WRONG Again, as we discovered hours later, he had left her favorite double CD set of the Eagles, in the CD player. Gone, goodbye. FRUSTRATION, but par for the course. After 5 ½ hours of frustration, possible deception, and tremendous stress, we just wanted to get away from everyone associated with the dealership. BUT, as we got in the car to drive away, we discovered that the car DID NOT have NAVIGATION!!!. UNBELIVEABLE!!! After all this aggravation, the number one thing she wanted, this car didn’t have. After I marched into the General Manager’s office, the only thing he could “offer” me was to either “unravel the deal” go back to Toyota and get our Prius back, or sit down and negotiate a new, more expensive deal with a different car with Navigation….no other solution, take it or leave it.This is how you treat a repeat customer that has gone thru all of this? The bottom line was that yet again, my wife settled for using the Apple Play on her phone to get Navigation in the car. Also, we discovered last night, she doesn’t have Homelink on the mirror for the garage door opener!!!!! It just keeps getting better! What else don’t we have on this “LOADED” car. So, in the long run we settled for this car, and as you can read, I am still reeling from this experience because I no longer feel good about this car, this deal, Hyundai, and certainly nor the Dealership. I want everyone I come in contact with to know how we were treated by a dealership representing Hyundai!!! I don’t even know what can be done at this point. Hyundai has us “ Over a barrel”. Update today:: The dealership has not paid off Toyota yet…so, my wife can’t get her SC tag until it is paid. The Dearlership told us TWICE they sent the check overnight mail, but Toyota hasn’t received it as yet. Outright lies from every dept. in that Dealership!!!! Vic Sassano

Vic Sassano Jun 13, 2017

Today I visited AutoNation Hyundai Mall of Georgia to have my wife's 2012 Elantra checked for a tire pressure sensor that would not turn off with all the tires properly inflated. It also needed to be aligned and it's plastic engine bay under-casing needed to be replaced. Today was my second time visiting for the same issues within the last two months. The last time I went, they said it was a nail in the tire that needed to be removed that was causing the sensor to go off. They said they would fix it for free. I also needed an oil change with my last visit. I ended up waiting about four hours for them to fix the problems. After the long wait, they told me the services on that day would was free due to my long wait. Initially I was appreciative of them offering the courtesy, but I quickly realized my tire pressure indicator was still on, the alignment was still off, and they told me that they didn't have the plastic under casing in stock and they'd call the following Saturday when it was delivered. I didn't get a call for about a month or more. Finally they called me because they were about return the plastic under casing back to the warehouse but realized they never called me. So I made an appointment for today, Saturday, at 8:45 am and I got there 15 minutes early. I was initially told that it would take 1.5 hours for them to service my vehicle. But I ended up leaving at 1:45 pm. The alignment, the tire pressure sensor, and the plastic engine under cover ended up costing my $337.00 after a 10% discount for waiting too long. Dustin (the service guy up front) gave me the discount after I asked the 5th time how much longer I'd have to wait. I was told 30 minutes more. I guess I'm appreciative about the gesture. However, for the services I received and the time I had to wait, I think the cost was too high. Here is my two cents on the matter, I don't think they did anything besides the oil change the first time I visited a month ago. I don't think they checked the tire(made up the lie about the nail because the indicator was on for months) or fixed the alignment because they were too busy and over promised. Them telling me that the services were on the house was a fabrication because they didn't actually do them. Today they did the samething again where they over booked, over promised regarding the wait time, under delivered regarding their services, and then over charged me for those same services. Sadly, this may be the last time I use AutoNation Hyundai Mall of Georgia to service my Elantra. I genuinely hope they stop these practices of taking in as many cars as they possibly can and giving sub quality service to everyone. It's not fair to their customers. I mean what was the point of me making an appointment?

Imran Khan May 14, 2017

Imran Khan May 13, 2017

Our sales person, Michael Green was very helpful when we purchased our 2017 Sonata a couple of weeks ago. We went back a couple of times for test drives over a couple of weeks. Michael didn't rush us and he was very patient. They didn't have the color we wanted but they got it for us the next day. There was some confusion about a rebate mentioned for financing with Hyundai but we got that cleared up. There were some issues with the paperwork but I don't think that was from anything Michael did. We spent at least 30 minutes on paper work and it was for the wrong car/VIN. We had to start the paper work over again for the correct car/VIN. This was all after 9:00pm and that was after they closed. We were tiered of paper work by then but we finally finished around 10:00 pm. We got there and started around 7:00pm. About two weeks after we bought the car we got paperwork in the mail to use when we make our first payment. The paperwork had the primary borrowers name spelled wrong even though it was spelled correctly on all of our paperwork. I called to get it corrected and had to navigate several automated phone menus to get to a person that didn't speak great English so it was difficult to get the spelling corrected. We won't know it was really corrected until we see it in future mailings. I've noticed some things with the new car that might be a problem. The air conditioning seems to fluctuate a lot when accelerating or when I stop accelerating. It's like nothing I've ever seen any other car do before. It also makes a loud rumbling noise at around 1200 RPMs. It sounds like a big truck or bus. That sound stops when I accelerate more or less. I've tried changing the driving mode to see if it makes a difference but it still does these things on all modes. I was excited to get Bluetooth but then disappointed that it doesn't read or send texts without connecting the phone to the car. We have an older Ford that does interact with texting over Bluetooth. I just thought if it had Bluetooth then it would interact with texting also. Overall our experience was good.

Steven McPherson May 11, 2017

Terrible experience! Avoid at all costs! I would give them zero stars, if possible! We leased a vehicle from them 4 years ago. Our first experience was fine and we were pleasantly surprised by our Salesman. He was very friendly and professional. HOWEVER, when we needed to get the car serviced, the service department was a complete disaster. The service reps all had different stories to tell about what the car needed, and were never consistent or on the same page. We always left feeling like something just wasn't right. We also recently just went through a complete engine replacement due to a manufacturing defect, (Hyundai has now issued a recall based on this), and the service department seemed to have no knowledge of what I was talking about. To make matters worse, our lease has just ended, so we stopped by the dealership to see what our options were. What a mistake! When they learned what we were there for, (not buying a new car), they had no time for us and tried their best to let us know that they really didn't want to speak with us. The Sales Manager was extremely short and outright rude. We asked about buying the lease out, so they provided a quote that was almost $1500 more than what the actual buyout was. The extra turned out to be unnecessary "dealer fees" that have nothing to do with buying the lease. We spent about an hour there, had about 4 different people "stop by" to see if there was anything else they could do, but each time they were just rushing us out the door. They offered a ridiculous finance term and wouldn't budge on the fees. Good thing I got pre-qualified before coming in so that I knew exactly what we could qualify for. I called Hyundai Motor Finance (who issued the lease) and they assured me that the $1500 in fees were completely unnecessary and would not be charged by Hyundai. That was essentially the dealership trying to rip me off! I ended up financing through my credit union with excellent terms and avoided the "fees" that the dealership tried to steal from me. Criminals! Stay away from this dealership at all costs. Go to CarMax or Carvana. Don't let the crooks try to swindle you!

Todd Morillo Apr 19, 2017

PLEASE STAY AWAY FROM HERE, ONCE YOU BUY CAR YOU ARE YOUR OWN. it is very bad experience for me to buy hyundai sentaFe here, diff kind of problem from beginning it is still not over. I was waiting to write reviews based on my exp after giving them more than one month and It is frustrating MAKING CALLS to them again and again rather them comfortably enjoying the car. i went to buy car to autonation hyundai-mall of GA and kind of satisfied with sale person. he explained well and agreed to fix some of the item need maintenance. I bought because it was certified car. I bought the SantaFE certified but then problem started from the very first day. Next day I went to talk to Agent for the price issue as number was diff on paper than we discussing online price and met with Manager. He was kind of rude on that finally I had to close that issue with a minor adjustment as i needed the car due to recently mar car totaled. They also put a hard hit on my credit , while I clearly asked them that I have my pre-approval and don't need any of your finance , on this Manager agreed and helped me but I had to do multiple followup by going personally there and sending many letters to diff credit bureau personally as hyundai is not helping much, lets see if it gets removed from all 3 bureaus. I had some prior agreed maintenance on my car so went there for that and paid for rear view camera. when I went to pick the car , I came to know that Car key is un-cut and its panic doesn't work because no one checked it before. Are you kidding, if I didn't check that day means I didn't find it. NOT sure what kind of certified car is this. I AM KIND OF NOW DOUBTING, IF THEY REALLY CERTIFY CAR. Some of the maintenance item were not done as part needs to be ordered. I got call from them saying we will call and wil take time and will inform you. So far I made mutilple calls to them and every time they customer relationship says to inform back next day and I have to call them agian. I am not sure will it be ever done or not!! My Finance institute is keep sending me letter that they hav't received Title yet on their name so I am calling Autonation and they direct me to finance deptt NO ONE ever picks the call and dropping VM but no one is returing the calls. Looks like I have to again go there only. Nothing is happening on time. I paid for rear view camera as car was not equipped and I chose blue link but later realized that it need subscription, so I requested them if they can change it and install camera with Home button ; on that they clearly said and multiple time - you got what you chose, if you want to chane paid again, so I decided not go with them after having so many issue with them. My friend just bought new car and I simply asked him not to go here, at least he is saved. I WILL NEVER RECOMMOND THIS PALCE FOR CAR BUYING.

kamal gaur Dec 14, 2016

My family and I had a great car buying experience at Mall of GA Hyundai recently. I called the dealer to schedule a test drive and spoke to Regina in customer service who set me up with Tonya our salesperson. From the moment we walked on to the lot we were treated first class. Tonya took us on a long test drive in a Santa Fe Sport through back roads and highway to get a good feel for the vehicle. We drove for about twenty minutes before getting back to the lot and was asked if I wanted to drive anything else. Mind you, It's almost closing time and we had no plans for making a deal. We took her up on her offer and decided to test drive the "turbo" package. We had a good time and laughed a lot. After a week of doing more research, I finally decided on the Hyundai Santa Fe Sport. I took my old car to get appraised which was quick and easy. I still hadn't made a decision on which package to get, so Tonya quoted me some prices on a couple of different models and showed me the invoices. Not at any time did I feel any pressure whatsoever to buy a car. I went home with a brochure and decided to think about it. That evening I reached out to Tonya and told her that I wanted a Marlin Blue Turbo. When she got back to me, she said they didn't have the color I wanted, but they could find it. The next day Joel one of the sales managers called to let me know they found several Santa Fe's within 150 miles that they could get if I wanted. All I needed to do was go to there and sign some paperwork, so they could go get the one I wanted. I drove to Mall of Ga Hyundai to meet Tonya and sign the transfer forms. Before I signed any papers, I asked her what they had on the lot that most matched the vehicle I wanted. She went outside and got the Cabo Bronze Santa Fe Sport and we sat in it for a minute. She then told me to go park it next to some of the other colors for comparison. I'm so glad we did that, because after much debate and some "alone time", I decided on the Cabo Bronze. Once the decision was made, I went home to get my wife and her checkbook! I couldn't believe how easy and fast the buying process was. We were in and out of there in no time...amazing! The car was cleaned, filled with gas and ready to go. Tonya spent some more time with us showing me all of the features I needed to know before leaving and we were done. I know this review is a little on the long side, but maybe somebody out there is like me and can't decide on what to invest their hard earned money on and need something to show them a sign. If that's the case, do yourself a favor and give the folks at Mall of Ga Hyundai a chance. We were treated first class every step of the way and couldn't be happier.

F.T. Aug 14, 2014

I purchased a Fiat from Fiat Mall of Georgia. I talked to my salesman on the phone. He was very nice and gave me the attention I wanted in order to work a deal. He was receptive to my concerns and situation. However, the problem arose when the sales manager got involved. I initially told them I wanted the best deal possible on a Fiat 500 pop. I was open to having a demo with less than 100 miles if it was cheaper than the new car. However, I also asked them to give me prices on both. After some negotiation, I was given a price of 13,500 for a Pop demo with 80 miles on it 13,799 for a new Pop. At that point I then asked if I qualified for the veteran rebate since I do not like to play all my cards up front to ensure I get the best deal. They asked me a few questions and the sales manager Billy stated I was not eligible for the veteran rebate (of 500 dollars). It is important to note because if I was eligible for the rebate, that would have made the new car cheaper by 200 dollars. I chose the demo, at that point because it was the cheaper vehicle. I did not take delivery on the vehicle that day because I had no time to wait around for the vehicle. So I left a deposit and filled out the paperwork. So they agreed to allow me to take delivery of the vehicle the following Saturday. Well, for some reason, I decided to call Fiat to inquire about the military rebate to be sure. Well after spending about 5 minutes on the phone with Fiat's national customer service line, they informed me I was in fact eligible for the rebate. So I called my salesman and let him know his sales manager (Billy) was wrong about the rebate and I would like to switch over to the new car we had also negotiated and just add the rebate. The salesman said that was fine and we would take care of it on Saturday when I arrived for delivery of the vehicle. Well, Saturday came and I found my salesman shortly after arriving at the dealership. He sat me down at his desk and let me know he was going to his sales manager to get the numbers on the new vehicle. Well, the salesman brought back the numbers from the sales manager and the deal for the new car was now 13,999 for the new car WITH THE REBATE added in. That is when everything got ugly. I told the salesman this is very much different than the deal presented last Sunday. And if they did not mess up and properly informed me that I was IN FACT eligible for the veteran rebate, I would have had a new car for 13, 299. So the sales man went and got the sales manager BILLY. He was immediately combative and tried to act like he was doing me a favor by allowing me to switch the deal for the demo vehicle since they already had a signed agreement on the that vehicle. I informed him that I was not stupid and in Georgia, deals are not final until I take delivery of the vehicle. And I informed the salesman I was personally insulted that his manager would pull something like that in an attempt to prey on people ignorant of the law. I asked Billy what the hell happened to the deal from Sunday. His response was, "Well, that was the deal I offered you on Sunday because I wanted to sell a car." So I said, "You are going to penalize me because you made a mistake on my eligibility for the veteran rebate?" He had no adequate response. Different day, different deal. Well, I left it up to my wife. She wanted me to just buy the demo and get it over with. I will say, that was the absolute worst car buying experience I have ever had and I will never go there again nor will I send anyone to that dealership unless some sort of concession is made. Fat chance on that though since I am still waiting on a bottle of touchup paint and the key protector covers they promised me. Stay away!!! I hear the dealership in the Buckhead area is far superior!!!

goldsch150 Mar 18, 2013

My buying experience from Team Hyundai Mall of Georgia was outstanding and I highly recommend them and especially our salesman Martel Williams. After years of buying Honda s Acuras and BMWs my wife decided that she needed a little red zippy car - the 2013 Elantra Limited fit the bill and is our first Hyundai. My wife loves this little car and the value it provides is quite impressive. Our buying experience at Team Hyundai has been the easiest and most pleasant buying experience that we have had for any of the ~12 cars that we have purchase in the past. In fairness, I have had some excellent buying experiences at both Acura and BMW, but I cannot believe that I actually had the very best buying experience for our new Hyundai! Martel Williams was able to beat by a significant margin the best deals that my local dealers in Greenville SC could offer -this is the first time that I bought a new car by phone, but it was quite an impressive experience. Once we reached a deal, he was able to send the information by email and fax and prepared all of the paperwork ahead of time. When my wife and I drove down to Team Hyundai, we experienced no waiting -Martel met us as soon we walked in, had the car perfectly detailed and ready for our inspection. The paper work was completely prepared and most importantly, no surprises or added costs. Martel was exceptionally organized, professional and a truly great guy! We signed all of the paperwork and took care of everything required within 20 minutes - never have I been able to complete a car buying transaction so effortlessly! Martel then offered to review the features of the car which I thought was going to be just a quick superficial overview which is all I had been offered in the past car purchases. No need to spend time hours reading through the manual to setup/program the blue tooth, voice activated phone system, Sirrus radio, etc, because Martel walked us through it and helped us set up everything - wow, what a salesman! Was it worth driving 2.5 hours from Greenville SC to buy a car from Team Hyunda Mall of Georgia ? Only if you want to get the very best deal around for a Hyundai, have a no pressure pleasant buying experience with reputable and exceptionally professional sales people (like Martel Williams). This dealership even offers their own extension to the factory power train warranty at no additional cost - lifetime cant beat that! Keep up the great work Team Hyundai Mall of Georgia - we will be back and so will our friends!

jrlael Jun 5, 2012

I obtained my financing, got quotes from Consumer Reports and ZAG, and was prepared to by a 2012 Tucson. I received emails from Martel with a quote and a request for additional information as to what I wanted. I also received an email from the General Manager offering his support. I was not quite ready to buy so I didn't respond to Martel. On 3/15, I was ready to by, but went to a dealership where the internet sales agent had emailed me continuously and called me and left messages. At that dealership, I decided to drive a 2012 Santa Fe and loved it. We worked up a price but it was more then the quotes I had so I made a counteroffer. The salesman left and in comes the Sales Manager. A huge turnoff for me. He explained the pricing at which point I told him I would give his offer some thought and I left. Ironically enough, I received an email from Martel stating he wanted to provide me with an excellent buying experience, but he didn't want to be bothersome. What a powerful statement. I called him, told him what I wanted, and made an appointment to see him on 3/16. I walked into the dealership, he had printed an invoice with the price, which was in line with my quotes, and then lowered the price and additional amount without me asking. If he had to get approval from a sales manager, he did it in advance. I doubt if he had to though considering the number of people who were there buying cars from him. Was I floored or what. I asked about the Tucson, but I was already sold on the Santa Fe. He got the car and I looked at it and the colors were just right for me. I signed the papers and waited for Joel for financing. Although I had my financing, Joel checked with several other lenders and I financed for a lower rate than what I had. I met the service manager and several people and they were all very nice and supportive of the sales process. Then I was given a nationwide lifetime warranty and another perk that was a part of the original offer on the Tucson. I have had the car for 5 days now and I love it. Getting and average of 23mpg too. My thanks to Martel and Joel for a job well done.

forwill Mar 23, 2012

Let me say that this is the first car I've ever bought, so I can't compare my experience, but it definitely exceeded the expectations I had going into car shopping as a first time buyer! I submitted a request for a quote through Edmunds and almost immediately received an email saying someone would be in touch with me shortly. When I received a call later the salesman seemed eager to get me into the dealership and didn't mention prices. Since the dealership was relatively close to my house, I set up an appointment to come in and see what they had in stock. When I showed up, I was told that the individual I had spoken with was unavailable, but had made arrangements for me to work with another salesman, Darrell Coffey. Even though there were other prospective buyers on the lot that day and the dealership appeared to be short-staffed, he was very attentive to what I was looking for and extremely knowledgeable about the cars. They happened to have an Elantra in stock that included all my must-have features. I took it for a test drive and was treated to a thorough explanation of the features. Throughout the whole process Darrell was very amiable and not pushy at all. Back at the dealership, the attitude was very laidback. I almost felt like I was the one in charge - telling them that yes, I want that car, and this is what I want to pay for it (instead of them telling me I should buy it and making me feel pressured and telling me that I should expect to pay MSRP). With minimal negotiation we agreed to a number between invoice and Edmunds TMV that I was very pleased with. There had been another sticker on the car window of extras, but I told them upfront I didnt want or need any of that and it was never mentioned again. When I went in to sign all the paperwork and pick up my car, the process was relatively quick and painless. Each paper was explained in detail and at no point did I feel as though they were trying to rush me into signing anything. I did opt for an extended warranty, and the paperwork was easily re-drawn up to reflect this change. Throughout the process I was very wary of extra charges being slipped in, but I never saw any hint of that happening, and they thoroughly explained every detail to me when asked. I plan on keeping my car until the wheels fall off, but Id like to say that I would purchase from them again. I had a slight issue with my car (my fault, not the cars) after I purchased it and took up my salesman on his offer to call him anytime, and he extremely graciously helped me out when I was in need. I can only speak to the few folks I interacted with, but all I can say about my experience with this dealership is that they went above and beyond any expectations I had about buying my first car!

sarah_jane Nov 21, 2011

Things didn't start off very well, as we were ignored for 15 minutes as we looked through the lot. Then, when we went into the dealership to ask questions, we were ignored for another 10 minutes. As we were getting into our car to leave, someone finally came to help us out. My wife asked to test drive a Tucson, so, of course, the salesperson returned with a key for the Sonata. We told him again that we wanted to test drive a Tucson, so back he goes into the dealership. He returns with the correct key this time, then asks for my driver's license so that we can test drive the car. And...again!...he goes back into the dealership. Finally, we get to test drive the thing (did I mention that we had a cranky 3-year old with us?!?!). We told him while driving it that we were looking for a new vehicle, and we were out looking around, exploring our options, and narrowing down what we wanted. Upon returning, we went back inside the dealership because we had some questions. We repeated that again that we were simply out exploring our options today. Next thing I know, after making us wait for 10 minutes (cranky 3-year old!!), he returns with numbers worked out on a sheet. Starts talking finance, etc. Typical high pressure sales deal. When all we wanted was more information. When I made it clear that we needed to leave, he ran to get the sales manager...and, boy, he was a nice one! He turned up the high pressure sales pitch another notch or two before I simply walked out of the dealership. Avoid these folks...they're running a nice little high-pressure sales scam there. Salespeople ignored us for 15 minutes; finally, when a salesperson did approach, he was rude and didn't listen to us - we asked to see a the Tucson, he brought out keys for a Sonata. When we finally were able to test drive the Tucson (after he made 2 trips inside). After the test drive, we made it clear that we weren't buying a vehicle that day, just exploring our options. We then got the run around inside and were ignored some more (typical car salesman nonsense). Then they attempted a high pressure sale, so we left. Will not be going back to this location.

quentincompson May 14, 2011

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