Recent Reviews from AutoNation Hyundai Mall of Georgia

I.had a great service

From the moment we walked in Jean Eddy and Alexander were great. We got a great deal on our car. The best part of Autonation is that there is no haggling. Thanks.

The people are nice. But the service is ok. We have had issues with our car and it's still not totally fixed and it's been 1 and a half years so far.

Bought a used SUV with Alexander & Asad a couple of days ago. Pleasant experience. They were fast in answering all my questions over the phone and put my mind at ease with their 5 day return policy if my mechanic finds anything wrong. Unfortunately we paid by personal check which hit some snags trying to get that to go through with the dealers 3rd party company and it took a long wait to get it to process. Since our bank was closed on weekend, guess we should've carried cash but that's allot to count. I wished they would've included us 2 keys though. That means we will have to pay for one to be made.

Raymond is always very helpful and friendly. He did a great job. And overall everything was perfect. Thank you!

The salesman was fine, finance guy was great but the service department is/was not. The service department needs definite improvement.

Very nice and clean .The staff was super nice and my salesman Alex was great!!

I had to update and remove stars from my review sadly because of the experiences I've had with my new 2021 Elantra I purchased last year. My backup camera stopped working after a year and I've spent much of this year trying to first get them to acknowledge it and now to get it replaced. After escalating to the Service Manager I hope things will get resolved within the next month but I reserve any higher rating til it is actually resolved. Editinf to update since there is no feature to reply to a review reply. I attempted to call the number left here to speak to the GM. It dumped me into automated attendant hell. It said to press 0 for the operator but that only put me right back to the start of the menu every time. Part of my frustration with AutoNation is that in the cases where i did reach someones voicemail I never recieved a callback or email. The only reason my issue is in the throws of being addressed is that in took time out of my work day to drive to the dealership and request an audiebce with the service manager. If you really want to speak to me about my review or concerns email me or give me a direct number. My information is in the system. I've bought two cars from you and had three cars serviced with you over the last six years

I purchased Hyundai Tucson-2023 the day before yesterday from this place. My experience was great at the AutoNation Hyundai mall of Georgia, every one including the caller, sales representative, the finance manager gracefully answered my queries about the car, about the process and shown great patience with myself going quite late in the night there and asking a lot of questions. I reached just few minutes before their closing time, really appreciate the sales person Willie for explaining the features of the car, test drive, and being there throughout the process so late, I think it was around 11:00 pm when I was still asking him few things about the car. Thank you Willie and thank you AutoNation Mall of Hyundai!

My experience with the Hyundai family up on Buford Dr was amazing. My car dealer was very patient and took his time making sure we understood every detail for my new 2023 Elantra. The time spent inside the building was cool as well the renovations that were done to the showroom are phenomenal. Definitely comfortable vibes.

Sales associates were very respectful of space and didn’t talk to us too much when we were just looking. Ed helped get a new hybrid and showed me how everything worked even though it was late. Even emailed me a few days later after buying to see if I had new questions about my new car. Very patient and helpful!

My salesperson-Alex T. was awesome! No pressure sales, he just answered questions and listened to what we wanted. The finance guys were good to deal with too. Everyone there was professional and pleasant. Surprisingly for a car dealership, it was a good experience!

The service and people are awesome! I have never been disappointed with this place!

I had a great experience with the team at Hyundai Mall of GA. They went over & above to make sure I got the car I was looking for.

Experience was great. The service team were very nice and helpful by answering all my questions. I picked up my car at the last minute due to work and yet they were patient and understanding. I will defiantly be back here for any maintenance I need for my vehicle.

Courteous staff. It was very easy to work with them. I bought my Tucson here. Willie helped me decide the model, explained all the features and made the delivery process a breeze. Juan from finance made the whole financing process easier and I got my car delivered to me within an hour including all the paper work. I'll happily recommend AutoNation Hyundai to my friends who are looking for a Hyundai.

Excellent service, professional staff. Kiara went above and beyond and was great to deal with.

Had a good experience with Hassan at the Mall of Georgia dealership. Had a dim headlight. He explained the issue and provided an estimate. Will be returning to get it taken care of. Thank you!

Our service representative went above and beyond! We went in for a recall to be fixed, he alerted us to some other services we hadn't taken advantage of before, services owed due to a new purchase, we ended up getting those done as well!

Excellent, efficient service. I will definitely return to AutoNation Hyundai. Raymond Spinelli was friendly and courteous, and my car was ready very quickly.

Best service. Alex is a great sales executive. We got a really good deal for Hyundai Tucson SEL. Thank you AutoNation

This is the third car I have purchased from this dealership in as many years. I cannot sing the praises of Hyundai Mall of Georgia any louder or longer. The staff has bent over backwards over and over again to make sure that my wishes were met and I have not been disappointed with any of the three cars that I have purchased. I would truly recommend this dealership and it's people to anyone that is willing to listen. Trust me when I tell you that you will never regret buying your next vehicle at Hyundai Mall of Georgia.

Very poor experience with Service at Hyundai Mall of Georgia. I bought a 2023 Elantra couple of months back. Everything was working fine. But today I noticed that after I started the car, audio screen was showing "Loading..." and the audio system wasn't responding. Couldn't power off audio system, change volume, change station, connect to carplay etc. Turning off the engine and restarting the car didn't help. When I got home, I turned off the car, got out and locked car. Audio was still playing. When I came back after about 10 minutes to take the car to the dealership, audio had stopped playing. When I restarted the car, everything was working normally. Since I had left a message, the service manager called me. I explained the problem and requested that this incident be added to the service log with date and time so that I can refer to it when/if this happens again. He refused and said that he can do it only if they see the problem while it's happening. Not the type of service I'd expect from a reputed dealer

Assistant Service Manager Raymon Spinelli was great. He covered everything and keep me informed.

I have had a great experience at Hyundai Mall of Georgia. I had an issue with my vehicle. Mr. Dustin the service manager has been very helpful and professional with assisting me through the process. Everyone at the service department gives great customer service. Everyone there works really hard. This is why I drive to the buford location. Keep up the great work! Thank you.

Great experience. Would recommend it to friends and family.

I’ve been pleased with the level of service every time I have visited. Staff is great and helpful. They don’t try to pressure me into buying things that I don’t need.

Brought a 2023 Santa Fe at this dealership on a Thursday and had it delivered to my home. On Saturday we decided to drive to Augusta just for fun. We found out the sunroof will not tilt open to a vent position, it will only open wide. Emailed my salesman and he had a rep from the service call me. Made an appointment to bring the car in, I was told a loaner was not available so another appointment was made for a week later. Low and behold after waiting for 2.5 hours I was again told a loaner was not available and can I come back the next day. I should mention that it’s an hour drive to the dealership and i took off from work twice to get this issue fixed. Not sure if this is considered good customer service by this dealership but I don’t and can’t accept this type of treatment from anyone. Luckily there are other dealers I can go to sine this one do not care about customer relationships.

Call the number and the auto attendant states ...'For the operator please press zero or simply stay in the line' press zero and it puts you right into the beginning of the selections recording again. Do I really want to do business with a company that I can't ask for the right person?

Good service! Wait time is long if you stay at the dealership waiting around.

I had to take my car back 4 times for a fuel pump fix. I was charged $800 and told the issue was fixed. Got it home and it was not fixed. They proceeded to return the car to me once with the brake lights on (a sensor had broken while they were fixing it) and with my driver's seat almost all the way back. I had to repeatedly point out this was not the condition that the car was in when I left it with them and somehow it was worse than when I dropped it off. Even though the next location is 15 minutes away, it's worth the drive to not have to have the same kind of poor service. Do not recommend. And unfortunately, the number for the GM is the general Hyundai number.

I scheduled a service appointment to bring my car in for the complimentary 5k mile service (just a tire rotation). Staff was all friendly and great, and the waiting area of the new building is comfortable (with free coffee and water). However I was a bit dismayed that even though I had made an appointment at 10:30 and indicated I'd be waiting, it still took over an hour for the service. Doesn't seem like there's a benefit to making an appointment. Also, minor item is a bit of grime/grease left on the steering wheel and door.

Customer service people were excellent. A really nice experience.

Thanks Edward and Juan! So nice and professional guys.

Alexander helped me buy a new Tuscon today. He was very personable and definitely has the customer's best interest at heart!

I went to see the new Hyundai Santa Cruz in blue. They were the only dealership in the state with one in the blue at that price that I could find. I made the nearly 2 hr drive, test drove it, loved it, and brought it home. Financing wasn't too long or much back and forth, sales people were nice, selection of vehicles was better than most dealerships I went to (which was SEVERAL before deciding). I've driven my Hyundai Accent for 8 years but its time to pass it down to my son. Almost everyone in my family owns a Hyundai and we love the reliability for less than what others cost. My Santa Cruz is the base model but still has the heated leather seats, lumbar adjustable seat, and other things that would be extra in other vehicles. I recommend Hyundai Mall of GA and Hyundais as a whole. The warranties are also above most others.

I went to see the new Hyundai Santa Cruz in blue. They were the only dealership in the state with one in the blue at that price that I could find. I made the nearly 2 hr drive, test drove it, loved it, and brought it home. Financing wasn't too long or much back and forth, sales people were nice, selection of vehicles was better than most dealerships I went to (which was SEVERAL before deciding). I've driven my Hyundai Accent for 8 years but its time to pass it down to my son. Almost everyone in my family owns a Hyundai and we love the reliability for less than what others cost. My Santa Cruz is the base model but still has the heated leather seats, lumbar adjustable seat, and other things that would be extra in other vehicles. I recommend Hyundai Mall of GA and Hyundais as a whole. The warranties are also above most others.

Excelente

Wait times for appointments are backed up. It took me a month to get in, but once there, everyone was courteous. Good customer service. Waited at the dealership for the work to be done on my car. Was in and out within 1.5 hours.

I’ve been a return client for a while now. The service is outstanding and the sales team is top notch.

Everybody was polite. They didn't bate and switch. Very friendly.

My Veloster was towed to Hyundai from Carmax because they said the repair was something they could not handle. Between my consultant at Carmax and my consultant at Hyundai I was getting nowhere! Over a week had gone by before I actually knew what was wrong with my car. Neither consultant made my experience good. But….I called Justin, the service manager. Justin was ABSOLUTELY AMAZING! He personally looked into my car repair and called me daily with updates. Even when I was in tears, yelling and frustrated , he was still very professional and proficient! He’s an amazing service manager! Give that guy a raise!

The sales lady was very helpful to my child, buying her new car.!! Thsnk you sooo much...see you later !! 😊

The services was great. Friendly and timely. . Hassan was the best; very helpful and sympathetic when it came to cost. I will be asking for him again

AutoNation Hyundai is very easy to work with and the service department is helpful! Very positive experience!

Awesome swift and excellent service.

Ray was very helping during my service appt. He was friendly and welcoming. I was in and out quicker than I thought I would be!

Very positive experience at Autonation Hyundai Mall of Georgia. Worked with Jordan and he was very helpful in finding exactly the vehicle that fits me. He was patient and answered all questions to the best of his ability. What I liked most were his honest answers and the ability to allow me to take time with my decisions rather than push company agenda. The financing department did a great job trying to get me the lowest rate and gave me several options to chose from. Would return back to this dealer if I am interested in another Hyundai in the future.

Do not buy from them! My wife found a car online and began correspondence with a sales associate (Elizabeth). During the process we noticed there was a dent in one of the doors (via pictures text messages). Elizabeth stated the dent would be removed by their staff. One day later Elizabeth told us the dent was removed and not noticeable AT ALL. She sent us pictures with a shadow hiding the previous dented area and told us all was well. We drove 4 hours only to find the dent was not removed and they had lied. We complained to a sales manager and they said they would give us $200 towards a repair. One month has passed and we have not received our reimbursement and they will not return call. Shame; we have friends that are looking for cars and they have the cars to offer, but we can’t recommend them. Go somewhere else !!

Very nice compared to some of the other dealerships that I had been too. Made the process very simple and no trick math in the purchase. Would definitely recommend them to friends.

They did not honor their word about the amount they gave me for my car.

Great place to buy your next car and have it serviced together with great customer care!

The Service team is exceptional and Hyundai stands behind their product!! We've bought 2 Santa Fe Limited SUVs and our SUVs, along with the outstanding professional service team, impressed my mother so much that she has more purchased 2 Tucson Limited SUVs! We will continue to be loyal customers of this dealer because of the excepting service team! Also, Hyunfai stands behind their product better than any car manufacturer and the SUVs are made in America! Thank you to the amazing service team, Dustin, Aimee and ask the others, for always stepping up to meet our needs and our schedule!! You are the best!

I purchased a Chrysler Pacifica from Autonation Hyundai Mall of Georgia and thought I was getting a good deal. It turned out to be the worst car purchase I've ever made or watched (was a car salesman). This dealership is dishonest, do not buy a used car from them- honestly avoid buying a new car too given their ruthless, unethical business tactics. The Chrysler Pacifica was priced low on the market value guidance from Cars.com but within the target range. I was told upon purchase that it was mechanically sound and had passed rigorous inspection. Unfortunately a few days into my ownership it broke down, the shifter would not move/illuminate and gave a check engine light. Autonation has a warranty that covers the vehicle for 90 days or 4000 miles, supposedly at any location- the closest location said they didn't honor the agreement, so I had the car towed to Buford where they kept it for a month in the shop. Finally they tell me it's fixed, I returned their loaner with a full tank of gas and they left mine on E after driving it around during the month it was in the shop. A few days later the car breaks down for the same exact problem. At this point I was done with the lemon they'd sold me, so I asked if I could have a full refund or an equal value car from another Autonation dealership. Esad Manjic, the used car sales manager told me that "we both know the vehicle is not in good condition." Then offered to buy the van back from me at a lowball price either way, but was willing to pay more if I bought another car off the lot. I ended up selling the car back and saw that they listed it for sale immediately afterwards- knowing that it was broken. Autonation asked me to call the general manager after I posted a review on Facebook. My conversation with the general manager (GM) was not fruitful. He told me that it is normal for them to list a broken car for sale, but it was being repaired. Before speaking to the GM, I asked a friend to call and ask about the car's availability and the salesperson told them it was available, ready to be driven off the lot. So either the GM is incorrect about the vehicle being in the shop or the salesmen are wrong about the availability. Something isn't adding up. My advice again is buyer beware.

The sales reps were very clear in the information and knowledge of the vehicles.

Service department was great Couldn't ask for a better experience.

Hyundai mall of Ga. is a fantastic dealership! I bought my 2018 Kona there and have it serviced there also. Appointments are easy to make, and service is fast. Will most definitely buy my next Hyundai there also.

The customer service provided by Aimee Gaskill was tremendous. I was without my vehicle for a time and Aimee was very timely in getting the necessary approvals to repair my vehicle. She also provided accurate time lines for getting me a loaner during the absence of my own vehicle. She kept me posted on the progress and manged my expectations every step of the way. When my vehicle was completed she contacted me promptly and provided other suggested auto services but did not pressure my decisions. She had my car detailed nicely to my surprise. She was also very responsive to my communications with her and the dealership. She impressed me on the first day I dropped off my vehicle when I received a confirmation text the same day informing me of services approved by the manufacturer to be performed. I was expecting a follow-up within a few days. Ask for Aimee as your Service Advisor, I will the next time I am in need of auto services.

Jairo was a great salesman who works with me thru the process! Great deal and the process was quick and stress-free! Well done

It is a pleasure indeed to work with Mr. Spinelli who is my service manager. He is knowledgeable, professional, understanding and demonstrates unquestionable integrity at all times. He is certainly an asset to Hyundai Mall of Georgia.

As everyone knows the car buying experience has changed the last few years. Jodi from Autonation Hyundai Mall of Georgia did a great job of staying in contact to track available inventory and made the process of getting into our new Palisade a breeze once one to our specifications was available. Would definitely recommend !

Very disappointed, I went for a route oli change and left with damages to my new vehicle. Amy is a joke stated she will call me with her manger to get this resolved and parts ordered, no call back yet. I left messages for service manger Justin and have yet to hear from someone. I'm taking this higher up to corporate this is beyond unacceptable.

I had an appt for recall items on my Hyundai Tucson. After this was complete, I was informed that I needed a new battery which would cost $180-240. I have had zero issues with my battery. My car is not garage kept and it was freezing the morning of the appt. Despite the cold weather my car started without issue that morning. It’s been 5 days since I visited and still no problems with my battery. I will NEVER visit this dealership again and will drive farther to another dealer should any other recalls be issued.

I purchased a used vehicle from Autonation Hyundai Mall of Georgia. A few days into my ownership, it had mechanical issues. I took it back for repairs which ended up taking about a month only for the car to have exactly the same issue again. I asked for a full refund or a similar priced vehicle- I was offered a trade in value and the manager told me "we both know the car is not in good condition." (referring to the shifter issue that I personally did not cause) Both ways I was offered a lower value than what I'd paid. To my surprise even after the manager told me he thought the car was not in good condition, they listed it for sale the same day I signed the paperwork to sell it back to them. So either they mistakenly put a mechanically deficient vehicle up for sale or purposely (you can decide for yourself). I later found out by doing some digging that the previous owner had the same issue before selling it to Autonation Hyundai Mall of Georgia. TLDR, do NOT buy a used vehicle from this location.

Had a great experience getting a new car here. Enjoyed working with the internet sale manager Kelly, sales associate Jairo and finance manager Jaewoo. Great team. This dealer seems very well managed. Will recommend to others and return.

Excellent customer service and buying experience! They were very friendly- no pressure and allowed me the time I needed to make the right decision for me!

First time using this Hyundai Dealership and i am beyond happy!!! Very efficient and knowledgeable staff and very firendly. Will be using again!!!!!

Took car that i just purchased back due to a back front driver speaker. Took all day to get any kind of status on it and then when i went to pick up the vehicle the keys couldn't be located. After they located the key i drove away only to realize they had replaced the wrong speaker. Instead of the driver speaker they replace the driver tweeter. Now they have the speaker in but I can't get it done until Nov 28. Really!!!!

Worst dealership I've ever dealt with. zero professionalism. I'll never refer anyone I know here. They only seem to care when they need your money, the money your money is with them they care less. I purchased a car over $50000, less than 3 weeks started hearing a noise, reached out to them and no one seems to care until I threatened to return the car they said they have a warranty that'll cover the repair and I'll need to pay 200. took the car to a mechanic, the repair cost almost $700, reached out to them and one of the staff acknowledged it will be unfair if I pay the whole cost, but then I reminded of the warranty only for him to brush it off and talked about they'll cover the half. it's been over 3 weeks now and haven't heard nothing from them. when I indicated interest in the car, i get calls everyday including texts messages from the staff now they won't acknowledge my calls nor texts. insensitive sets of people. I would have given you guys a minus 5 star rating if I have the option. These folks are fraud, go there at your own peril.

The first thing that intrigued me is the genuine customer service that they provide. Not your typical car salesman niceties until…you get the point. My wife and I interacted with Chaz Depompa, Vanisha, and Peter; these three were the most honest and helpful people with integrity that we have ever met in the business. I highly recommend this place if you want to get into your favourite Hyundai. They will genuinely help you.

I recently purchased a 2020 Pathfinder from AutoNation Hyundai Mall of Georgia, in Buford, GA. The purchase process went very smoothly. I arrived at the dealership at 7:30 pm and drove off with my “new to me” vehicle by 9:00 p.m. The next day I had an unexpected issue with the vehicle, which resulted in me returning the vehicle to the dealership. AutoNation Hyundai helped me to work through the issue, took full responsibility for correcting the issue, and once it was resolved delivered the vehicle to my doorstep, freshly detailed and full of gas. Thank you AutoNation Hyundai for doing the right thing and being the best representation of what an auto dealer can be versus what I was expecting.

My service advisor, Dustin, was outstanding to say the least. Not only did my vehicle receive the 22,000 mile service, two recalls were handled.

all the people I dealt with were real professional

if you let them sell you an expensive car you are cool but if you confront them about the reality they become ignorance . over all its not the best hyundai branch in georgia try somewhere else

Great stuff Great service.

Had a great experience at this dealership purchasing my son's first vehicle, an Audi A3. Luis made the experience amazing from the time he answered the phone, throughout the entire process. I recommend shopping for your next vehicle at this dealership. Since they are an AutoNation dealer, they can definitely find the right car for you.

Great customer service! I would recommend getting any vehicle at this location!

Raymond is the best

The Service Manager was awesome!!! Thank you!!

Couldn’t be happier with the great customer service I received from Dustin. So professionally and knowledgeable! Great asset to the any dealership.

Amazing and awesome experience!!!!

Jodi at AutoNation is absolutely amazing. She made sure to take good care of us. She went above and beyond just to make us happy and comfortable with the whole process of picking out a new car. If your going to Auto Nation mall of ga, 100% recommend going through Jodi Grutadaurio. If I could give her a 10 star I most definately would!

Ramon was terrific when we went to Autonation for a software recall. They got the job done quickly and efficiently and of course free of charge. We also bring our car here for normal servicing and are very satisfied - and the new waiting area and service center is just an added plus. They treat you nicely and you know you are getting Hyundai quality at reasonable prices (And no I dont work here - just sharing an honest review). Thanks!

I am so thankful for the service department here. They are all so helpful and took my concerns seriously when other dealerships did not. I will definitely be using them for all my car care needs!

I am a 20 year old college student that responsibly keeps up with the maintenance needed on my car. I scheduled my appointment online with my car already in the system, and I picked a package that would check all the functions of my car, as well as an oil change and tire rotation. It said $107 on my end compared to the option for only a $70 oil change and tire rotation. Since I am down at school, my dad and I felt this was the better option, since I occasionally have car trouble. When I checked in, the man tried to tell me that my total for the day was going to be $6,000. SIX THOUSAND DOLLARS. I stopped him, and I told him that that’s not what it showed on my end because it was only maintenance checks. We then deleted that from my account and started over. I told him that I needed the oil change and tire rotation, and he tried to add another service to my car that then brought my total to $400. I told him to take off whatever he had added because I am a college student, and I simply cannot pay for something like that. I ended up paying $85 for an oil change and tire rotation, but the service I experienced was awful. I was not told how long it was expected to take, I did not receive a text update like others, and when my car was done, the man who helped me had the audacity to say that he had been screaming my name for twenty minutes inside when I in fact was right outside the building. When I went to checkout, it took an additional twenty minutes with this man because he was trying to charge another family $6,000 for a problem caused by their last 3 weeks of service at this dealer. Finally, when I got in my 2019 Kona, I checked the tire pressure, and each tire was different. The tire pressure of my tires should not exceed 33, but the tires ranged from 37-41. It is safe to say that my family of 3 hyundais with never be returning to the Mall of Georgia location again.

Absolutely loved my experience with Ed (Edward) Chu in purchasing 2022 my Hyundai Accent. He went above and beyond with communication and even assisted in getting me a follow up apt to check something out with my vehicle. The service team was also great in making sure everything was smooth for my car!

Great service.

I went in to get my oil changed as my car is under warranty AND it was recommended that I get new windshield wipers and some filters for the car that seemed extremely expensive so I said I didn't want these done. However it was recommended also that I get my fuel injectors cleaned and so I had that done - BIG MISSTAKE as on my way home I stopped by the automotive center that for years has serviced my other cars and found out that I paid more than $200 more to have you do the this service. Your charge was $365 and I could have had them do the same thing for $147. I feel like what you charged was a rip off but I should have known better when you wanted over $100 to replace my windshield wipers.

Came in to test drive a vehicle. Tons of sales guys sitting looking at their cell phones. They were ignoring me and another customer. Guess I'll go buy a car somewhere else.

Edward Chu is a great Sales Rep! He listened carefully to my needs and expectations and I bought a Hyundai Tucson and love it!!! Peter in Finance assisted me in getting a nice deal too! Thank you! This is the 2nd Hyundai I bought from Hyundai Mall of Georgia and would recommend this dealership to those looking for a great vehicle!

I had the best experience at AutoNation Hyundai Mall of Georgia buying a car! our salesman Ivan was honestly the best and kindest salesperson I have ever dealt with at a dealership. He made sure our questions were answered and even helped us get the car we wanted! If I ever need to trade in my car or buy another one, I definitely know where and who I'm going to!

Great overall experience.

Had a fantastic experience working with Grace and the crew at AutoNation Hyundai Mall of Georgia. Our out of state purchase went extremely well. We made the trip from Indiana to Georgia picked up the van we purchased and drove it back to Indiana. We absolutely love the van. Customer service was top notch. Everyone was extremely pleasant to work with. Would highly recommend AutoNation Hyundai Mall of Georgia A+++.

This was my first time going here for an oil change, it was not a good experience, they were super slow, and I had an appointment, I didn't leave there until after 5pm. Plus they are under reconstruction , and places to sit are limited. Just to long to wait, the area is highly congested, don't think I will be back.

The sales team is amazing! The service department however is terrible. I spent 3 hours waiting after being told it would be two hours. When I went to check the status on my vehicle, the service hadn’t even been started! I was told that it was because they didn’t have the part and they still needed to get it approved, not sure what that meant. But that is unacceptable. In the interest of customer service, I should have been provided an update way early into my wait time, so I could decide if I wanted to bring it in on another day or after the part had been ordered or find somewhere else altogether. But to wait for 3 hours thinking it was being worked on, only to discover they hadn’t started and apparently weren’t going to be able to do it, just doesn’t make any sense to me. Although the service manager tried to be jovial about it, there really wasn’t much to be said from an apologetic stance or to even explain the extreme delay or lack of communication regarding the update. I actually had to go find them to figure out what the update was with my car. It’s just disappointing and a lot of time was wasted today. My advice is to think twice, do your research, find alternatives, have a lot of time blocked in your schedule or be prepared to drop off your car and leave it. I get the sense they are in extreme overwhelm here and it reflects in how they show up for the customer, or don’t.

my car drove beautifully after its 50,000 mile service

Standard sales man practice, made me drive down to location after ensuring me that the vehicle that I was interested in was available, I asked several times. Got to the location, the car I was interested in wasn’t available. A complete waste of my time.

What can I say! My experience so far with Jodi has been amazing. She entertained my 3 kids during the buying process. She helped and answered all my questions. I would highly highly highly recommend Jodi! We love her. We are new to the Korean cars. So now I know where I will be getting all my Hyundai car needs from. Give her a call and she will accommodate you in anyway. Everything has been amazing. Had an unfortunate customer back into my brand new Kona N while it was waiting for me to pick it up. But the dealer stepped up and is paying to get the couple of scratches out. Another thing I live 4 hours away so when it happend on the pick up day they sorted everything out and gave me a brand new Santa fe to drive 4 hours home and drive it back and pick up my Kona N when it's done. Was not a base model either it was the top of the line trim. And I appreciate that alot. We all work hard for our money and when we spend it we want to feel special and taken care of. You will be taken care of here! That's how well they treat you! BMW & Benz they will never give you a new car off the lot only designated loaner cars only and if there aren't any then you are out of luck. TRUST ME when I say I have personal experience with alot of the car dealers. This has been the most pleasant for sure. They did not have to do what they did honestly for me. But they did anyways. I will be a customer forever here. Jodi please don't ever leave this place. I will always be coming back to see you! Yes something unfortunate happened. What can I do and say? As long as it's fixed correctly I am a happy camper. I will update how it looks when I get it back.

Purchased new Palisade in June. Due to my schedule, was finally able to take car into dealership to repair loose “ B pillar off passenger side” and see about installation of trailer hitch. ( approx mid to late August. )They looked at the pillar and told me to schedule another appt. Went in Sept 14 th hoping for them to re-attach/replace B pillar. They said they would have to order the part. ( why couldn’t they have ordered part on first visit ?, and saved a useless 2 nd trip ?) . I went in on Oct 1, and it took them 2 hours to place part and perform a ECU and TCU computer update. ( seemed like a long time to accomplish these 2 issues. )

Selling my car here was such an easy process and the amount offered was fair. It was a great low stress experience.

I made an appointment due to the recall about 1 month ahead but when I checked in at the time of the appointment, the representative told me there was no part available since they forgot to order the part. So I just walked out with nothing fixed and wasted my time on Saturday morning.

Disorganization from beginning to end. Booking the appointment was easy. Follow up to the appointment was easy. However, once you get to the dealer is a different animal. They have these temporary office as they are working on expanding or upgrading the service area. Nobody welcomes you nor says "we will be with you in a little bit". There is total chaos and confusion as a customer on who to talk to or how to drop you vehicle for service. In addition to that, I was given an initial estimate of $363, then it went up to $414 and finally I was charged $465. Even the price, nobody knows how or why it changes but it does so of course in favor of the dealer. With so much disorganization, as a customer you start wondering if your vehicle is going thru the same at the shop. Yikes!!!

Purchased my Tucson here . Extremely reasonable , no games , staff friendly and helpful . Returned for service : quick , easy , once again friendly and helpful staff . There is a closer Hyundai dealership but worth the time and drive to come to this location ..

I recently relocated to Georgia and had some issues with my car and I had the pleasure to deal with Raymond the mechanic at the mall of Georgia location, he did an awesome job, his customer service exceeded my expectation. I will be going back for my basic services.

In for regular appointment service. Great customer service with Steven. Was in & out in little more than an hour👍👍👍

Warning lights on my Hyundai Santa Fe sport all flashing. Call AutoNation where I purchase the car for a service appointment to correct warning light issues. Earliest appointment I could get was 31 days away. Ask if I should drive the car with the warning lights on they suggested they didn't know. So I guess I'm supposed to leave my car in the driveway for the next month. Never heard of such poor service 31 days to get a car in the shop. This surely has an effect on the purchase any new Hyundai. Another dealer 40 mi away gave me appointment within 5 days. Something is seriously wrong with AutoNation service department.

Raymond spinelli and Dustin are on their game! Communication with them has been thorough and transparent. I had the worst experience with Hyaundai up until now. Thank you both for fantastic service.

Aimee is awesome!!

Excellent service, professional staff. Elizabeth went above and beyond to get us the vehicle we wanted. She stayed very late and made us feel like we have know her forever.

Made reservation several weeks in advance for ONLY tire rotation under the 3-year complementary maintenance plan. During check in, I was told that I would have to include an oil change with the tire rotation. I informed the service rep that I change the oil myself, I've seen many oil changes at dealerships (with family and friends) that resulted in leaks, loose oil filters, etc. After involving the service manager AND dealership manager, all was rectified and was able to just have tires rotated. I will be back for at least one additional tire rotation within the 3-year maintenance agreement and hope that an oil change isn't required. Thank to all at the dealership for the assistance in resolving!!!

I'm not satisfied with their services at all, it always something gimmick. They too quick to talk the talk, lies to get ur trust and your money but never get the job done. This happen several times. And when u go back they want more money for a service they told you will fix the issue before again. have had horrible experiences with the service team. It breaks my heart and I sure never want to go back there again. The guy George Bush or something think he's a God. Terrible

Recent recalls service went very well. Check in with John was quick and easy. Services plus all points inspection took only an hour and a half, enough time to go get breakfast and run an errand with my daughter. Pick up was a breeze and John was happy and helpful through the whole process.

I came into the dealership with a trunk that wouldn’t close and apparently there was a recall on the vehicle for a trunk latch. It was last minute before the dealership closed and Mr. Spinelli made sure they had the parts in stock and got my vehicle in and out very quickly!

John provided excellent service and informed me along the way of the progress of the repair while I waited for the repair. The car is running better after the service was done.

My husband and I had been car shopping for over a month with no luck and had bad experiences at all of the other car dealerships we had visited. I kept hearing good things about dealerships around the Mall of Georgia, so we started looking and found several cars that we liked online at AutoNation Hyundai Mall of Georgia. There was one car that we really liked and wanted to see. We made an appointment that morning and we were able to go there that same day to look at and test drive the car. Our sales person was Grace Baker and she was wonderful. She made the experience easy and simple. We found a car that we loved! Our financing person was Paul or Peter (can’t remember exactly) and he was able to help us finance the car under our budget. No other car dealership was able to do that. We are so thankful for him. We were so pleased with our experience and purchase. We highly recommend AutoNation Hyundai Mall of Georgia! Stephanie Cosby and David Mosteller

Elizabeth was patient, knowledgeable and efficient at her job. Everything you hope for in a salesperson when shopping for a car. I never felt pressured or like I was getting a "salesperson pitch". The whole team worked to explore my wants and needs in a car and then match them. Thank you!

I love the fact that when you request a service for your car at anytime they don't make you wait,they check what you need done & they are always polite it taking care of you & the service you need without question will always have them service my car for any needs that it needs thank you AutoNation your appreciated

I gave the service department a second chance and was again disappointed even with a service manager involved. I brought my car in and a service manager figured out why my door was popping every time that I opened it. He said that he would order the part and let me know when it came in. Here we are two weeks later and he disappeared on me even after calling and leaving a message. My best advice is to steer away from Hyundai Mall of Georgia and go somewhere they honor their word.

Two great people that have helped every time have been Ben & Spinelle. When I have a concern they would always take it into consideration and give me the best experience. Thank You to the both of you !

They were able to work me in allowing me drive to my Grandma's funeral.

They keep improving; and even though construction is going on, they have managed to provide very good (and fairly quick) service. Agent was friendly and helpful also. Plus making the service appointment is more efficient than in the past. All-in-all, it was a pleasant experience.

Sales agent helped us considerably with our purchase and good review of vehcile.. Final paperwork was done in a professional manner with helpful understanding. Thanks again, Hyundai

There was only one "Service" Advisor with vehicles lined up out of the building. I had to approach another employee who said he didn't start work for another ten minutes but would write a ticket for me. A second advisor appeared from the service area just before we left. So far the repair for wind noise seems done, we'll know better on our next trip. This is the third time this vehicle has been worked on for this.

This is my second vehicle I've purchased from Hyundai Mall of Ga. I recommend this dealership 100%. I have a wonderful salesman named Mr. Coleman. Very honest and helpful after my purchase.

Well arranged and take good care for car

My salesman always does a great job. I'm disappointed with the maintenance department.

this was my first visit. Andy was professional and very helpful. I know nothing about cars, so his suggestions and explanations were spot on. I have been a Hyundai owner since 1986. I have only had two service reps who I would recommend: Chan of Riverside Hyundai and Andy of AutoNation Hyundai. I will be back for my next service!

Very friendly and nicely through all process.

I made an appointment for 10:00am, I didn't get my car back until 1:00. I was given zero updates and seen 5 people that cam in after me get their car serviced and left while I sat in a poor excuse for a waiting room. The coffee was horrible and the service was horrible. I highly recommend going else where for any service needs you have...won't be seeing me again!

Thanks to Mr. Luis Dymant we found a properly good car with our budget. He was very friendly and professional. I strongly recommend this dealer.

Kiara was great! Thanks for a painless buying experience for my daughter's first car! She loves that 2017 Hyundai Elantra. We almost missed getting this vehicle and Kiara did everything to make sure that even if it was not available, she would get us the same or an even better deal. She listened to all of our needs patiently and met everyone of them. She even offered to replace the sun visor hook on the passenger side that was broken.

Ivan Garcia Infante was a great caring car salesman, my sister actually had purchased her vehicle from him a year ago and she recommended him because she had a great experience with him. He wasn't trying to sale you what he wanted to sale you but he listen to what you wanted and needed. He spent his time to explain to you about the vehicles. He was very knowledgeable about the vehicles that I was interested on and informed me the differences between them and he knew just what I wanted. I walked out very happy with my purchase and very appreciate of the great attentative customer service. He made this car buying as smooth and not stressful. Thank you so much Ivan, I'm so greatful I got to actually meet a salesman that cares and listens. I will definitely recommend him.

I had a great experience with Aimee last week. She helped us get a new battery in our Tucson quickly, in less than 45 minutes. I’ll keep coming back. Thanks

Good service knowledge staff no complaints

Purchased car from Chad. He is amazing and so is the dealership, and service department

I've purchased 4 vehicles from Hyundai AutoNation Mall of Georgia and loved them all. All drove amazing and had wonderful features. They give top value for trade-ins. Jodi Grutadaurio is the best salesman. Will be purchasing from her again!

Sales staff was great but decided to go elsewhere as not willing to negotiate on pricing.

Aimee is just a great guy! He went above and beyond taking care of us.

Made my purchase a very easy and rewarding choice. Very happy that the process to buy a new car went smoothly. Would recommend this dealership 💝

Andy and Dustin went out of their way to make sure everything was handled appropriately. This is my second review for major repairs (second vehicle) and I can honestly recommend Autonation Hyundai Mall of Georgia.

Excellent customer service!! Awesome dealership & Willie was the best salesman EVER!!👍🏽👍🏽

I have always had excellent service with Hyndai MofG. When my engine died late April. It became frustrating waiting and waiting. There was labor shortage, parts shortage etc. finally became a little of a squeaky wheel and called Hyndai corporate to assist . Things got moving! My engine has been replaced quicker than stated! Finally I will have my car back today after 4 plus months! Aimee was always very pleasant and worked hard to assist!

My husband had a great relationship with on of the ales rep, that's the only reason I decided to by a car from this dealership. I bought a 2022 Palisade on Dec 2, ever since Jan 2022 I have bin complaining about lights on my dash board. They final had an appoint which was March 30 to take a look at my car, after having my car for the entire day, I was told the problem was fix. When I went to retrieve my car that evening before I could reach to the stop light, dashboard lights were on again. I reported it and my car couldn't be seen again until May 25,2022. Took my car back to get check out, to here I have to pay for them to remove my bumper to fix the problem. After several week of talking with corporate (which by the way is no help). As of Aug my lights are still on and my odometer works whenever, which it took about a month to get an appointment. Everyone I interacted with; with my issues had awful customer service skills. Overall this was this was the worst car buying experience I ever had.

The manager was very professional, and he gave me a quality service that will always make me come back to AutoNation Hyundai Mall of Georgia for my car servicing needs

Great people and very professional

Edward Chu made buying a car an enjoyable and easy experience. AutoNation Hyundai Mall of GA had a good selection, very competitive pricing, and excellent service. I highly recommend shopping AND buying here if you are in the market for a new or used vehicle.

I have a 2021 Kona Knight edition and the driver door pops when you open it. I made an appointment 3 weeks before and let them know that I will need a rental. I show up and was told that they would not give me one. The Hyundai warranty states that if you are having warranty work being done they will provide you with a rental. My service person, Amy Gaskill, refused to honor the Hyundai warranty by not giving me a rental. I've tried twice before to get it fixed but waited a total of 5 hours and they never fixed it. Stay away from Hyundai Mall of Georgia they lie and will not honor the warranty.

I brought my brand new Hyundai Palisade home and noticed that the hood on the right side didn’t line up correctly. I contacted my salesperson right away but I didn’t hear back from her for 3 days. She did have a legitimate reason for not getting back to me. However, I was told that my salesperson would speak to her manager and get back to me. That was 9 days ago! Also, I was told the mud-flaps I requested came in. My salesperson said that she was going to check with the parts department to schedule an appointment to have them installed, and she would get back to me. That was also 9 days ago! Hyundai Mall of Georgia is happy to sell you a car and take your money. Apparently you are totally forgotten about once you leave the lot! And don’t even get me started concerning the amount they gave me for my “like new” trade-in. Three days after I picked up my new car, they had my vehicle listed for sale for $5,200+ more than they gave me as a trade-in! Never again!!!

Signed paperwork for the only NEW Kia Sonata on the lot after sitting in it on Sunday. Paid for car in full and walked around the vehicle with the sales manager and salesperson Thursday night- drove it home after sales person spent 30 mins in-servicing us on our new car. The next morning we noticed the VIN # on the new Sonata which we gave our insurance company and the VIN # on the Sonata we sat in, was in serviced on, sales manager and salesperson walked around, and drove home- the VIN #’s of the car and paper work they filled out and we signed was different? We called and notified them- a few hrs later we were told to bring the car back and pay them more money or return it completely. There were no other new Sonata’s on their lot and we needed the car immediately as ours was totaled two weeks ago. It is very difficult to find a new car and they had none others. We paid the difference as a result which they should have absorbed - questionable practices.

Jeanette was very helpful and respected my time. Process was straight forward!!

Great experience, Jairo and Willie are amazing! Made car buying a simple process and up front and honest. They made sure I understood everything and always presented the best/honest options available.

I was finally able to get the recall service for my vehicle and my advisor John was awesome. He kept me informed every step of the way and was very quick to respond to any of my questions and concerns.

My husband and i purchased a 2021 Hyundai Santa Fe from this dealership. After 15 months, it was discovered to have engine problems. We have to leave the vehicle with the dealership for awhile and i was so worried i would loose my job with no vehicle, but Mr. Spinelli assured me I would not and provided us a loaner vehicle until our vehicle is ready!! This dealership is the best, we will refer them to anyone needing a good vehicle. All the service men are super great and we truly love our experience here. For your next vehicle, this is the place to shop, you will not regret it!

Good service.

DO NOT service your vehicle at Hyundai Auto Nation Mall Of Georgia. They are scammers. I did an oil consumption test at this dealership and went through the entire process, which took over 4 months to complete. After completing the consumption test they found that the vehicle had to have around 1.5 quarts of oil added every 1,000 miles. The service advisor told me that would warrant a motor replacement. After waiting over 30 days with no communication at all from the dealership, I called and was told that I would have to pay $700 for a technician to clean the engine. On top of that, the oil consumption test paperwork was never submitted to Hyundai for them to make a decision about my engine.

This dealership is amazing. I had to leave another Hyundai dealer because the staff was rude mid afternoon on a Saturday. When I arrived at AutoNation hyundai, they didn’t hesitate to help me. No excuses. My service advisor was so helpful, he assured me that I was in good hands.

Eddy my sales person was awesome and the experience at AutoNation of Hyundai was excellent from finance rep Peter down to salesperson rep Jean-Eddy. Eddy, worked with me and understood my needs, and wants, he then worked out a great deal for me.

Very professional, fast service

AutoNation Hyundai Mall of Georgia was fast to respond and easy to deal with. Although right now isn't the ideal time to purchase a vehicle my salesman Chaz made the experience enjoyable. No complaints here with the vehicle or the service.

Edward Chu did an amazing job finding the perfect car for me! He kept me updated and let me know as soon as he had the model and features available that I was looking for. He was great with communication and so helpful in the purchase process. I can highly recommend him at AutoNation.

Sold us the wrong car (?) and they demanded more money or bring it back- Signed for a 2022 Hyundai Sonata last Sunday, salesman and manager walked around and in-serviced us on the car on Thursday. Friday AM after we proactively contacted the dealer to notify them that the VIN # on the car we had sat in Sunday 8/14 , we’re in-serviced on, paid cash for, had driven home Thursday night 8/18, VIN # we gave our insurance company Friday AM - did not match with the VIN # they wrote on our paperwork? A few hours later after we had notified them, the dealer contacted us and told us the car we had paid for and driven home Thursday night ……. was a higher priced car; and that we needed to bring it back or pay more $ to the dealership. They had no other Sonata’s on the lot at any point during this time. We would have been out of a vehicle and they knew we were short on time as we were replacing a car that had been totaled in a wreck a few weeks prior. Disappointed in Autonation Hyundai at Buford Mall GA. Had they done the right thing and absorbed their cost difference then we would still be very happy and satisfied customers and been more understanding of what they told us was a mistake. Why was their mistake our problem? They accepted some of the financial $ difference but not all of it. Our sales person had no authority to settle any of the above issues once they occurred - that was completely up to the General Manager. The GM after seeing our post threatened to cancel our contract (via an email) - a contract that was paid in full Thursday evening and then again Saturday when we paid the $ increase and signed paperwork with the correct VIN# on it. P.S. There were no other new Sonata’s on their lot during this entire 6 day process. We learned Saturday that the VIN# they put on the initial paperwork and thought they sold us was and had been in their loaner car pool. The car was never for sale or on the new car lot on our 1st visit nor anytime during our buying process. We decided to keep, are keeping the car - and we paid in full for-and an additional $1773 for the car we drove home in Thursday - again Saturday. However we believe strongly that the dealership should have absorbed the $1773 difference - not the consumers- us.

I am very happy with my car purchase. Edward Chu did a wonderful job!! He kept me updated when I was looking for certain models and features and helped me find the perfect car for me! I highly recommend Edward and AutoNation.

I just wanted to take a minute to say thank you to the service department at Hyundai. My wife was anxious about bringing her car in for maintenance. John and his team made her feel comfortable and addressed all her concerns. Thank you again for a great experience.

I was interested in several different compact SUV’s from different manufacturers, but no one had one I could actually look at. I went to about 6 different dealerships and asked them all to let me know if they got the model in, even if it was presold to another customer, just so I could look at one in person before buying. Vanisha from Autonation Hyundai Mall of Georgia was the only person who followed up from any of the dealerships, and she let me know when they got a Venue in for another customer, so that I was able and to come in and look at it. I put a deposit on a higher trim level model that was due to arrive in a couple of weeks and I as able to buy the car. The fact that they weren’t adding market adjustments on top of the price made it an easy decision to buy from them. Would definitely recommend Autonation Hyundai Mall of Georgia.

I have previously been very pleased with Hyundai Mall of Georgia but my service yesterday was extremely lacking. It took more than an hour and a half for my oil to be changed only for me to find out that there was a recall they were attending to that I was never informed about. The recall had to do with my transmission control unit due to noted problems with gear shifting. This is greatly concerning to me since I had just returned from a long trip.Today I get home and my windshield wiper fluid light goes on and my fluid is totally empty. Part of my oil change was for the fluids to be checked and filled as well as my tires to be rotated. Now I have complete doubt that any of it was done. It is very frustrating because it seems that everything that has to be done at Hyundai Mall of Georgia is an ordeal. While I should rightfully return there for them to check my fluids, I dread it. Very disappointed.

Sold us the wrong car (?) and they demanded more money or bring it back- Signed for a 2022 Hyundai Sonata last Sunday, salesman and manager walked around and in-serviced us on the car on Thursday. Friday AM after we proactively contacted the dealer to notify them that the VIN # on the car we had sat in Sunday 8/14 , we’re in-serviced on, paid cash for, had driven home Thursday night 8/18, VIN # we gave our insurance company Friday AM - did not match with the VIN # they wrote on our paperwork? A few hours later after we had notified them, the dealer contacted us and told us the car we had paid for and driven home Thursday night ……. was a higher priced car; and that we needed to bring it back or pay more $ to the dealership. They had no other Sonata’s on the lot at any point during this time. We would have been out of a vehicle and they knew we were short on time as we were replacing a car that had been totaled in a wreck a few weeks prior. Disappointed in Autonation Hyundai at Buford Mall GA. Had they done the right thing and absorbed their cost difference then we would still be very happy and satisfied customers and been more understanding of what they told us was a mistake. Why was their mistake our problem? They accepted some of the financial $ difference but not all of it. Our sales person had no authority to settle any of the above issues once they occurred - that was completely up to the General Manager. The GM after seeing our post threatened to cancel our contract (via an email) - a contract that was paid in full Thursday evening and then again Saturday when we paid the $ increase and signed paperwork with the correct VIN# on it. P.S. There were no other new Sonata’s on their lot during this entire 6 day process. We learned Saturday that the VIN# they put on the initial paperwork and thought they sold us was and had been in their loaner car pool. The car was never for sale or on the new car lot on our 1st visit nor anytime during our buying process. We decided to keep, are keeping the car - and we paid in full for-and an additional $1773 for the car we drove home in Thursday - again Saturday. However we believe strongly that the dealership should have absorbed the $1773 difference - not the consumers- us.

Purchased my 2018 BMW M4 Competition from Auto Nation Hyundai Mall of George.I was working with Jaewoo Choi and he made the process a breeze.He was very straight forward no bs no games he's a man of his word.I purchased  the vehicle sight unseen we did a video chat with plenty of pictures.Jaewoo Choi his professionalism was top notch it gave me a peace of mind I'm working with the BEST!I was sent plenty of pictures before delivery as well as a video of how the vehicle was loaded which I requested and Jaewoo delivered right away with no hesititation.He communicated with me right away kept me updated every step of the way.He always went the extra mile he actually cares about his job and his customers my experience is a 10/10! Absolutely love my CAR!!

I was very impressed with the friendly, efficient service I received from Carter. Making the appointment was quick and easy and the actual time to do the recall repairs was quicker than anticipated.

First I want to say the car was great and it was an easy car purchase. NOW, I’m from SC and they have yet to put in for my auto tags. The dealer plates are running out tomorrow, I had been in contact with the person who sold me the car and got the run around saying they were filing my paperwork and I should hear something soon. When I called asking why they didn’t send the paperwork they said you have to call back later as no one can answer that. So I now have a car with no tags, DO NOT trust them to get your out of state plates.

First I want to say the car was great and it was an easy car purchase. NOW, I’m from SC and they have yet to put in for my auto tags. The dealer plates are running out tomorrow, I had been in contact with the person who sold me the car and got the run around saying they were filing my paperwork and I should hear something soon. When I called asking why they didn’t send the paperwork they said you have to call back later as no one can answer that. So I now have a car with no tags, DO NOT trust them to get your out of state plates.

Love the service but was disappointed yesterday when the added a new fee for a percentage of your service. They say its to help cover the cost of tools. That is the cost of doing business. If that is the case, just raise the price by a dollar or two. I am not a happy customer. Unexpected hidden charges are not acceptable!

I would recommend buying a car from Hyundai Autonation and especially use Edward as your salesman! The process was much better than I anticipated. Edward was very helpful and made the process seamless.

Took my car into have the regular service maintenance done and look into an issue I was having. Raymond Spinelli was wonderful to deal with. He kept in contact with me and even followed up a few weeks later to make sure the issues were handled

Great service

Wonderful experience. Han and his Manager are really helpful. It was very easy to decide and get the car with there help.

I ordered a part through their parts department. I asked the employee if the part wasn't what I needed, could I return it? He said I could return it. The part was not defective however it was not what I needed to fix my problem. I called to make sure I could return it and the employee said I could not return it because I installed it. I drove to their location and a different employee said I could not return it because it was an electrical part. I paid $146 for a part that I can not use. I was told I could return it. I then get the run around. This is not how you do business.

Bad customer service…… Person was appointed but didn’t care about us…….

I purchased my Kona at this dealership back in 2019 and had a great experience. In the last two weeks, I had to bring my Kona down for a recall of my vehicle, oil change, new tires, and an alignment. My service advisor, Spinelli, was awesome! He was very helpful and honest with any questions I asked. He kept me informed of what was happening with my vehicle with the service technicians. I received a coupon from AutoNation Hyundai for $100 off a 4 tires if you received and paid for an alignment. My coupon was applied as directed and I also received a discount for my oil change. If I need to come down again, I'll be reaching out to Spinelli!

The Hyundai Tucson SEL with convenience package is a good value UNTIL AutoNation required me to add an appearance and dent protection packages if I wanted to buy the car.I have no details on the packages coverage even after asking for it after the sale. Hopefully, AutoNation will review this travesty and discontinue forced add ons a buyer does not want in order to buy the car.

Hyundai Tucsons are a good value until the dealer forced me to add two packages I did not want, but had to get in order to buy the suv. Sales people were outstanding, but finance employee was overbearing. I did not even get the details on what is covered with these two packages and he has not responded to my request to get the details of the policy so I can see what is covered. Future buyers beware!

Excellent service, the rep kept me informed all the way

car service needs new car purchases any and all financial aid needed to purchase new car.

I had one of my best experiences I have ever had. From the second I was there I was met by a professional young man who treated us with respect and explained everything about the car and looked after us from the time we got there to the time we left. I would recommend them to my family and friends with out any dour.

Recently bought a car from Chan at this AutoNation Hyundai location. Very helpful and professional. Chan wasn't too pushy, gave me time and space while also making sure that I found the right car for me. They were also very upfront with their prices and fees, they did not try and play games like many other dealerships in the area. Great experience

I made a purchase approximately 3

I have been to AN Hyundai of MoG and advisors and whole team are absolutely great. They care for their client and never disappoint. I would recommend this dealership to everyone! Thanks Muktesh Mani

They’re getting renovated and service can be a bit slower but be understanding. Good people working here, I’m just happy they have multiple people here working other than some Of the other Hyundais I’ve been to where it’s like only two guys

great experience with edward! love my new venue!

Would definitely recommend this dealership. Salesman were all top notch. No bs. Ask for Elizabeth, she gets the job done and has wonder customer service skills!

Sales person communicated well and was honest about status of my vehicle.

I have been pleased with the service at Autonation Hyundai. They have done a great Job on routine repairs, recalls and warranty work. The service advisors explain what they will do and the work cost estimates . Bush and Aimee have been very helpful throughout and have explained everything in detail. Their service repair is fast and thorough. I highly recommend the Autonation Hyundai service department.

My parents car has been at your service center since the beginning of July with engine failure. They have a certified used 2016 Hyundai Santa Fe with around 60k miles. It has been meticulously maintained. You guys have not provided any update other than to tell him that they’re 60 cars ahead with the same engine issues. No reimbursement on his rental car yet or even offered a rental car. It is shameful no answers have been provided, No regard to the extended warranty, and leaving my 70 year old parents stranded.

i had an appointment to get my horn replaced for 9 am on a saturday dropped it off then around 1 pm i called to see when my car will be ready for pick up. some girl told me to call back on monday. they said no one was able to install it. i would have to come back another day i live an hour away and no one called me to tell me i called them!

It is so disappointing that we can't get a warranty repair done because the dealership won't honor it's warranty agreement. They say they won't even take it for engine work and can't possibly work it in until after October on orders from the general manager. And of course it can't be taken anywhere else for a warranty repair. It is shameful Hyundai expects customers with inoperable vehicles under warranty to be stranded without recourse.

It was a great and smooth experience I have in the service department. I requested for a early service slot so that I can resume my work timely and my request was fulfilled without any ifs and buts. I am happy and satisfied with my experience. 10 on 10 to my advisor.

Aun que esta en proceso de extension el servicio y atencion es el mismo muy optimo.

It was an awesome experience, they made the trade process a breeze. Thanks Jodi!

Everyone at AutoNation Hyundai was wonderful. Vanisha was super helpful, even assisted by texting me while I was unable to talk.

I would live 0 stars if I could. First of all the service was terrible by all EXCEPT Aimee. I can't get anyone to return calls, give me updates etc. I even had my issues escalated to manager Justin in which I NEVER heard back to this day. I took car in for service twice and my car is STILL not fixed, but yet they want me to pay the bill. Needless to say I will be disputing all those charges until the problem is fixed. It's been six days NO FOLLOW UP FROM ANYONE!!!

Sales force reached out and offered me $5500 for my vehicle. When I went to sign sale docs I noticed they had put in $3000 instead of $5500. They claimed they did a reappraisal and the price over one day dropped 45%. I was livid and the manager said out of the kindness of gm they paid $5500. Be careful, especially if your a senior!!

Great service

When you go ask for JODI!!!! On Saturday I went to a sister AutoNation & the experience was horrible. They were not interactive or informative, so we decided to go next door to AutoNation Hyundai. When we came in we were referred to Jodi. I explained how I wanted to switch from a coupe to 4-door as it is more family friendly. The entire experience with her as well as her team/finance managers was AMAZINGG. She was no interactive,kind, and helpful. No doubt she loves what she does and helping people. We went back and forth on different cars and everything included. She was so patient with us as I was having difficulty getting approved, but kept showing potentials with no hesitation or annoyance. In the end she helped me get a 2021 Elantra. Her finance manager Peter was also so helpful and understanding! 11/10 experience!!

I totaled my car back in November 2021 when this journey of buying my first car began and has been anything but fun. I was taken advantage of by one dealership, put on a wait list for 8 months for a car that I found out 9 months later I was never going to get by another dealership, and another telling me it would be 100-360 days before I could get a car (after already waiting 9 months for the other car). Needless to say I was beyond frustrated. My mom talked me into going to one more dealership so we went to Autonation Hyundai. I’m so glad I listened to my mom because God blessed me by putting me in the path of the sweetest car salesperson, Elizabeth Hawkins of Autonation Hyundai in Buford. When I walked in I was so frustrated that I immediately burst into tears in the middle of the dealership when she asked how she could help me. She pulled me aside so that I had a safe place away from everyone else to cry. She asked about what lead to my frustration. She had a genuine care about me. She asked why I liked certain cars, what was important to me. She even tried to find the exact car I had been on a wait list for. When she couldn’t she told me about the car she had that was a very similar in size and had all the exact same features the other car had that was important to me. After test driving and find out the price, She didn’t push me into making a commitment, despite the current market. And most importantly, she never once took advantage of me! She completely turned this terrible experience into a positive one, something I didn’t think was possible. Because of her, I am happy to say that my car journey has finally come to end after 9 long months! I would recommended Elizabeth to anyone and would definitely use her again in the future!

I totaled my car back in November 2021 when this journey of buying my first car began and has been anything but fun. I was taken advantage of by one dealership, put on a wait list for 8 months for a car that I found out 9 months later I was never going to get by another dealership, and another telling me it would be 100-360 days before I could get a car (after already waiting 9 months for the other car). Needless to say I was beyond frustrated. My mom talked me into going to one more dealership so we went to Autonation Hyundai. I’m so glad I listened to my mom because God blessed me by putting me in the path of the sweetest car salesperson, Elizabeth Hawkins of Autonation Hyundai in Buford. When I walked in I was so frustrated that I immediately burst into tears in the middle of the dealership when she asked how she could help me. She pulled me aside so that I had a safe place away from everyone else to cry. She asked about what lead to my frustration. She had a genuine care about me. She asked why I liked certain cars, what was important to me. She even tried to find the exact car I had been on a wait list for. When she couldn’t she told me about the car she had that was a very similar in size and had all the exact same features the other car had that was important to me. After test driving and find out the price, She didn’t push me into making a commitment, despite the current market. And most importantly, she never once took advantage of me! She completely turned this terrible experience into a positive one, something I didn’t think was possible. Because of her, I am happy to say that my car journey has finally come to end after 9 long months! I would recommended Elizabeth to anyone and would definitely use her again in the future!

Took car there bc it didn't start. left overnight. they said battery tested good. they proceeded to do normal oil change, tire rotate and balance and align. bill $628 w/490$ labor! Also told battery would be $399 if needed.Drove a few miles to Aldi..came out car didn't start. after a jump took car to Blue Sky..local shop. Battery tested in the 0 range. New battery $240 + $35 labor. I don't think I will ever do anything but a recall with Hyundai again.

They salesman Edward was great to deal with and the finance manager was very knowledgeable and helpful with financing my car. Great experience.

Aimee is great! She was only 1 of 2 people service writers and she was training him! They are also under construction which is difficult on a good day. However, even with the challenges she remained professional!

I bought a car from them and they made me feel welcome and really worked with me on the financing. I would definitely recommend.

I have had recalls since February of 2022 and still on back order. the receptionist is rude and talks over you. Justin never calls back as promised. Amiee comes across as if I am bothering her. I have been passed around with no luck. the general manager is never available. These are potentially dangerous recalls aka windshield, seatbelt and a part on back order since February that keeps my engine light on. this is a 2021 hyndaui elentra. these people are rude and do no recommend to anyone. willie the salesman is great but for the others... they can kiss my a$$

Terrible customer service. They don't return phone calls at all. They had my car for 4.5 months.

I purchased a new Hyundai Kona. My sales associate was knowledgeable and professional. My new car buying experience was seamless!

Super pleased with my entire experience. My salesman made my car buying experience so easy and he was very informative and honest the entire time. Plus I’m enjoying my car, I went to the dealership looking for a sedan and ended up leaving with a 2022 SUV I fell in love with.

They were fine while I was purchasing my car. Afterwards I had a couple of questions for the financing person. After about 8 unreturned phone calls, I gave up and realized after I was gone they were not interested in helping me. If that does not bother you then they are okay. I was disappointed.

I purchased my Hyundai here several years ago. Recently, I had to schedule a service appointment for a recall. Their scheduling system is very easy to use. I was able to choose a convenient time for service. The staff was super friendly and the work was completed quickly and efficiently.

Service department was quick.

Very professional staff and quality service

I just bought my new car this past week. Everyone we worked with were very professional and helpful. They were readily available to answer questions and took time with me. Grace, Peter, Jay and Eldin made things happen to get in my new car :)

IT WAS VERY QUICK THE ONLY THING I HAD A PROBLE WITH WAS MY SERVICE INFORMATION WASNT RESET AFTER MY OILCHANGE BUT ITS NO BIG PROBLEM OTHER THAN THAT IT WAS GREAT

I've gone to Hyundai Mall of GA for over 10 years for my service needs. even though it's 45 minutes from me. They always do a good job and complete the job in the time they tell me it will take. I never feel pressured to pay for "extra" repairs. They make me feel comfortable about getting the necessary work only. I trust their honesty. I've never had a problem or had to return for inadequate work. I highly recommend them.

Very efficient and good communication during my last service. I needed a part ordered and they did that and called me a few days later when the part came in to schedule the repair. Much appreciated I didnt have to chase them down.

Louis was a good car salesman. He knew alot about the car we were purchasing and was very helpful, even after purchase of new car.

The sales associate we dealt with was the most friendly, honest, professional person I’ve ever met in my entire car buying experience! He was absolutely attentive to our needs, wants and very genuine in his approach! I immensely appreciate that quality!

due to shortage on vehicle, it was very hard to find vehicle and services. this location got all of it. we had to wait, but the process was worth it to wait. thank you AutoNation Hyundai Mall of Georgia

I loved working with Jodi! She was amazing and very informative, but what I loved most about her is her awsome sweet caring personality.

Had a recall on my 2012 Hyundai Santa Fe. Made the appointment online - very easy to do. From that point on the customer service was top notch. Constant communication. Once I arrived, the customer service went up several notches. Courteous, concise, It was a pleasure to deal with these folks. Even when I called to check in my car, everyone was so polite and informative. Everyone could and should learn about customer service from this place. I have worked in customer service for 35 years and it is so nice to go somewhere where they "get it". Should I have any other issues with my cat, I will be heading back here. Thank you for being the absolute best.

I've purchased two vehicles from this dealership. Both times were a great experience. I recently bought a Tucson Limited and Jodi was my sales rep. She was so kind, knowledgeable, and the process was easy and smooth. I did my paperwork online, got my rate and payment information BEFORE I even headed to the dealership for the test drive and final signatures on paperwork.

I did not purchase my Hyundai from this dealership but I have taken there for service. A couple of months ago I received an email from Mall of Georgia Hyundai that I had engine issues with my car. I just had the car in for an oil change and tire rotation and there was no mention of any engine issues. So I printed the email and drove to the dealership. I talked to the service rep there and asked him about my car…..about any recalls. He said no recalls for my vehicle. So I asked him if there was any notation about my vehicle having engine issues. He replied no. Then I showed him the email. He didn’t know what to say other than it probably was a third party that had sent that. So I forwarded the email to customer service at the dealership requesting a response. Never heard a word from them. Then just the other day I received the exact email again. Has anyone had this experience with Mall of Georgia Hyundai? Also my brother had called 3 times and left messages with the service department to call back and set up date for service. He never heard back from them. So he took his car somewhere else. What’s up with these people?

Absolutely the worst car service experience I have ever had. Showed up for appointment and part was not in stock after they assured me part was in stock. Overcharged for labor on defective part that should have been covered. Then they left a tool in my car and I had to wait an hour to have it removed. No refund. No apology. No customer service. Will never by another Hyundai again.

Everyone was so eager to help, they were friendly, and they each had any answer to every question we had during the purchase of our car‼️ Grace and Robert helped the decision making process easy! I’m afraid I was not an easy person to sell to‼️ They were kindly persistent in helping me make the final decision to purchase‼️👍

Absolute worst dealership in the Buford area. Try to pull games on you. Was told they would fix something with a new part but tried to pass over fixing the current part. Don’t do what they say. Stay away

I brought my car for servicing for a basic oil change, slow tire air leak on right side tire, clunking rattling noise at the bottom of the car. I was told the bottom of my car there was something that just needed to be tightened - gravel or something may have caused the problem? I was then told that I needed new tires because there was tire rot but last service, approx. 4,000 miles ago, my tires were inspected and I was told were okay and no tire leaks. I was told during this recent service visit, my air leak was from tire rot and they recommended replacing my tires. I trusted the dealership and decided to have new tires installed. I waited 3 to 4 hours to be told that somebody else skipped in front of me so there was a delay in having my tires installed. I could not wait any longer so had to pick up my car the next day. When I picked up my car the next day, the clunking noise was still there and now I have to take it back. I don't think the mechanic even took out my car for a test drive to determine where the clunking/rattling noise was coming from. I do not recommend this dealership for repairs or servicing. The mechanics lost my trust and confidence. I’ve been taking my car to Hyundai for 11 years now to the same service/repair shop and I am very dissatisfied with the service that I received. I think next time, I will consider taking my car to a Jiffy Lube, Discount Tire or other place. Overall, the quality of service is not what it used to be. I will be in the market to purchase a new car soon, and will look at other car dealerships like Honda, Toyota, etc. On a positive note, Aimee the service manager was friendly and gave me a loaner car while my car was still in the shop.

I had the best experience here! Not only was my sales woman, Elizabeth, amazing, the finance team did an amazing job! Thank you! I love my new ride!!!!!

THEY SELL CARS ILLEGALLY AND TRY TO BULLY YOU INTO ACCEPTING THEIR BS. Two of my friends bought a car from these scam artists last year. They sold the vehicle without a title, feeding them the lie that it was in transit. After 4 MONTHS of not being able to furnish a title, my friends were forced to leave the car there because it was illegal to drive. The GM of the dealership then proceeded to yell at them, tried to gaslight them into thinking they were wrong, and that it was a "misconception" that a dealership couldn't sell a car without a title. This was confirmed as an outright lie by 3 different consumer fraud lawyers. The GM then offered to print a new dealer tag (very illegal) so they could avoid voiding the sale. On top of that the dealership harassed my friends, threatening to tow the car back to their place, despite the fact that legally the car still belonged to the dealership. My friends wound up filing complaints with the state of Georgia as well as having to hire a lawyer to threaten a lawsuit to these cons to get them to void the sale and refund the down payment. Do not risk them pulling the wool over your eyes. You can buy a car from less greedy people than the ones at Autonation Hyundai.

I recommend the peoples to do the service at Hyundai Mall of Georgia

They were very friendly and not pushy

You guys are terrible !!!

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Booked a test drive online. Both my sales person Louis and Aisha in the finance department were phenomenal. They made buying my first brand new car an easy and wonderful experience. I am going to recommend this AutoNation specifically for anyone looking for a car!!!

Vanisha was excellent with her acute attention and response to my needs. Vanisha was also willing to meet me for car delivery as I live in a different state from the dealership. Aisha was also helpful and informative without being abrasively pushy with add ons in financing. Overall I was quite satisfied with my purchase from Autonation and love my 2022 Hyundai Kona Limited.

Friendly, professional and stress free thanks to Ivan! Absolutely no pressure and very knowledgeable. I would highly recommend my friends to see Ivan when shopping for a new vehicle.

We had a wonderful experience. Very low pressure and very helpful. Ed and Peter were both great to work with. And I love my new Tucson!

I thouroughly enjoyed my buying experience. My sale associate Justin was very friendly and knowledgeable. While waiting to complete the financial paperwork he helped me with my other car issues.

I had purchased a car from this location before, about 7 years ago and was not impressed! So, I was a little hesitant. However, my husband and I decided to try them out because they had the exact minivan we were looking for! I will say I was really happy to have Grace in Sales helping us, she was great! All the other staff were nice and helpful as well! One even taught me how to use their spaceship coffee maker 😂 We ended up leaving without the car the first day and then came back the next day to purchase our “new to us” Honda Odyssey. We also traded in our older van and we’re happy with the value they gave. Overall, we had a great experience and would definitely recommend you go see Grace for your next vehicle! :)

Just purchased a new Tucson from Juan. He was so helpful during the whole process and followed up after the sale to make sure he could answer any questions I had about my new car. I cannot say how much I love my new car! Thanks Juan!

My sales rep Justin was amazing, he was very friendly and knowledgeable on vehicles. He was easy to talk to and very helpful in regards to repairs to my other vehicle. While waiting to see to Peter to do the final signing of paperwork Justin and I chatted as if we were old friends getting caught up. There was no high pressure sales techniques used by either Justin or Peter. I would definitely recommend Hyundai Mall of Georgia to friends and family.

The best car buying experience in the Metro Area!

I appreciated the detailed easy to understand price presentation for vehicle. The experience was smooth open and easy. The sales person was knowledgeable. For improvement I would strongly suggest that the replies to questions by phone or text be responded to much quicker. That would be the professional courteous action for great customer service.

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Great attention! Services ⭐️⭐️⭐️⭐️⭐️

Service Friday, Jan 28. Vehicle was there 8 hours as anticipated. Service underwriter was very helpful. I think it was John. It was a very cold day and I believe my car was used by mechanics to help stay warm! I filled tank on Thursday evening so it was full. When I picked up car, both seats were FULLY reclined and heat was on 85 and mode had been changed. It was down by quarter tank. No reason seats should have been reclined. When I realized what I suspect happened, I walked back inside and waited 10 minutes. There was ZERO visibility of staff. No underwriters. I left

Great service! The website was booked for a while now but John was able to squeeze me in. I was able to drop off my vehicle and given a shuttle home so they could work on the car as long as necessary. Shuttle driver was lovely as well and I appreciate them taking care of my car on such short notice.

Great service department!

We sold a used vehicle to the AutoNation Buford location and everything went very smoothly. Jeannette H in E-commerce sales handled our transaction and got us our check within hours of starting the whole selling process, she was exceptional. We were treated very well and we felt like it was like the good old days of being treated fairly at an honest business. Thank you!

Jody was so helpful, honest and trustworthy during the entire process. I’ve never met a sales person who is like that. She was so communicating about the whole timing of the car arrival and each step of the whole process. She has earned our business for life.

Love my Palisade! The team here is awesome, and Chaz was so helpful and patient! Highly recommend!

The staff was wonderful abs the finance manager was very nice.

Working with Jodi was super easy. She was honest and up front with everything and kept me up to date on the whole process! I definitely recommend Jodi!

friendly, prompt service. Aimie especially wonderful.

This place is amazing! The last two time I have went, I have left happy and in a new car. I have worked with Edward the last two time and he does not disappoint! He very kind and knowledgeable. The finance crew is amazing as well! Peter did everything possible for us to have a great deal. Keep up the great work!

Horrible experience and so many problems with my Santa Fe!

Fantastic - They made me an excellent offer, they did the paper work, I delivered the car, they made arrangements for pay-off, wrote me a check for the difference on agreed amount and I left happy. What more could you ask for. No stress, no hassle. Great people to deal with.

Great Service Department and Ben did a great job helping us. Thank you

Jodi and Robert were amazing. I despise buying a car and I never felt pressured like I do at other dealerships. Jodi went above and beyond to make sure I understand all the awesome features my N Line offers. Hyuandi is lucky to have such great employees. I will make sure to refer my friends and colleagues. AutoNation offers great warranties !

Took my Palisades in for the first service. I made an appointment online which took almost two weeks to get an appointment. My appointment was for 12:30 and drive out of dealerships at 3:40. 3 hours for a 30 minute oil change. That is ridiculous. The service manager needs to figure out how to manage the service schedule.

Purchased a truck on Sunday for my son. They agreed to change the tires and replace the brakes. The truck was delivered this morning. It is a used truck and I understand that it is sold as is, but it is already inoperable. I am very unhappy about this situation. My son needs to get to work.

Willie Coleman was excellent and very knowledgeable about the vehicles he sells. He spent so much time making sure we understood everything about our new Hyundai and its many cool features. The price for the value can’t be beat! See reviews on Car and Driver if you don’t believe me! :)

Been waiting for a call from Service Director Justin, after going in person to speak to him over a week ago. Was supposed to call within “a few hours”..:it’s been a week. Not the first time this has happened! Ridiculous!

We just purchased a Toyota 4runner for our 16 year old from Jodi Grutadaurio at AutoNation Hyundai. I have to say that it was one of THE BEST car buying experiences we have ever had. Typically I dread going to a dealership and hate the car buying process, but this experience was very different. We live in Florida and I found the vehicle listing online. I reached out about it and communicated via phone and text with Jodi. She was super responsive and helpful sending me additional photos of the car and the carfax report. I was blown away that we had the entire transaction almost completed via text by the time we arrived at the dealership in Buford. The car was immaculate and exactly as represented in the listing. The buying process was super easy and thankfully very low-pressure. We were in and out in a little over an hour. Jodi even went to the trouble to put balloons on the car to surprise my son when we arrived. I highly recommend AutoNation Hyundai and especially Jodi!!

Friendly, fast, professional service.

The service department is the worst. Take your car anywhere but here! I was advised by Justin there are other Hyundai dealers I can go to and I will be doing just that.

Had a great experience working with Edward Chu to sell my vehicle to AutoNation. I would highly recommend considering them when looking to sell your vehicle!

Best People, service and very accommodating

I love my Hyundai Kona. I took it in Monday for the first warranty service oil change, tires rotated etc. They were very nice! I arrived a few minutes before my appointment time and they got me in and out of there quickly. I highly recommend the sales and service department.

I will be contacting BBB & consumer affairs. I will not be harassed & threatened. This dealership is ridiculous!! please don’t purchase anything from them. I need corporate number & contact the news station after all that I dealt with this location. I need someone to shine a light of what they have done to me.

Jodi and her team all Rock!! Thanks everyone for making this so easy for me on buying my car!! I will definitely be spreading the word!

They picked up and delivered my car for my oilchange. Wonderful!!!

We scheduled our 2019 Ioniq for routine 40K servicing. Dylan greeted us warmly, reviewed the recommended service items, and said he’d try to get us in and out quickly. The process was relatively quick, and we even got a complimentary car wash before getting on our way. We love our Ioniq. Thanks, Dylan and AutoNation.

I'm so grateful to Justin Bush and Mike Hendrix and their team at Hyundai Mall of Georgia. They take great care of my 2014 Toyota Rav4, so I'm extra grateful they work on all fleets. They treat me with respect and I always learn more about my car when I have to take it in. Whatever the issue is, they take super care of it at an affordable price. These people are the best!

Excellent customer service. Friendly staff and welcoming environment

Good experience part came it right away and was put in the next day

BEN PETIT IN THE SERVICE DEPARTMENT IS AWESOME. HE GIVES CUSTOMERS THE BEST SERVICE.

Needed exact match tire to other 3 to get back on the road. The dealer found it, checked for other damages to vehicle, performed 4 wheel alignment in less than 2.5 hours --- without an appointment.

Great service department! They are knowledgeable and very helpful.

We operate a nonprofit organization, providing food to families in need in Gwinnett county during Covid-19. A lady saw our work and donated a truck to us, and we trusted AutoNation Hyundai to help us with repairs. Because of their outstanding community service as well, they helped us with providing some of the parts we needed as well as labor. We have now been able to pick up loads of food to help alot more families. We could not have done this without a great service department, especially Justin, Eric, Surge, and Mike. Also we thank Kevin in the finance department. Thank you for caring for our community.

Dylan was courteous, knowledgeable, prompt, organized and friendly.

Amy was my service rep; she was professional, and helpful. My car was serviced as I requested.

The service department supervisor is unprofessional and rude. Don't go to them if you need quality work done. I had to bring my car back several time for the same issue and they let the car sit for over a month before getting the permission from the manufacturer to replace the transmission. I am now having the same issue with the NEW transmission and Justin, the new service supervisor, was nasty because I brought my car to them with low gas in the tank. I brought the car in as is because it was stalling on the road and I didn't want to get stuck in the middle of the street. They only test drove it for 8 miles and told me they saw nothing wrong. This is the same thing that happened before the transmission needed to be replaced and I felt that they should have tried to keep the car longer to replicate the problem. They were too anxious to get the car off the lot because they weren't making money on a car with "no problems". They were begging customers to come in during the start of the pandemic and now that business has improved, customer service is worse than ever. Bring your patience if you go service there!

Good customers service. Friendly people ,no pressure.

Great experience with Ed Chu and Robert in finance. Sales manager Kevin is a rockstar. AutoNation Hyundai Mall of GA will be our first choice for our next car. Thanks to all for a great experience.

The service department supervisor is unprofessional and rude. Don't go to them if you need quality work done. I had to bring my car back several time for the same issue and they let the car sit for over a month before getting the permission from the manufacturer to replace the transmission. I am now having the same issue with the NEW transmission and Justin, the new service supervisor, was nasty because I brought my car to them with low gas in the tank. I brought the car in as is because it was stalling on the road and I didn't want to get stuck in the middle of the street. They only test drove it for 8 miles and told me they saw nothing wrong. This is the same thing that happened before the transmission needed to be replaced and I felt that they should have tried to keep the car longer to replicate the problem. They were too anxious to get the car off the lot because they weren't making money on a car with "no problems". They were begging customers to come in during the start of the pandemic and now that business has improved, customer service is worse than ever. Bring your patience if you go service there!

Purchasing my new vehicle was easy and Jodi G. Was a wonderful and knowledgeable sales rep, just loved her! The whole process was just so fast and easy. The financial manager Robert was great and even got a lower rate of interest for me. I love my new car. Thank you Jodi and Robert

Spent hours with me but helped me and my family out so much! Thank you guys!!

Dylan was so professional and friendly. He took very good care of me and my car. He was awesome.

I brought my Elantra in for a simple oil change and next thing I know is that they need to keep it overnight for some computer update. I tried reaching out to the service department the following Monday by phone, text and chat. The person in chat was short and rude by saying call the number, which I did twice and got nowhere. It wasn’t until late in the day, around 2 pm when I actually spoke to a live person. He says he will call me right back, but that callback came 90 minutes later. Whatever this computer update did, affected the digital read-out of my speed, which I like to see in front of me when aim not using cruise control. Now I have to move my left arm to look at the speedometer and guess my speed.

I needed a bunch of maintenance and warranty items. I dropped my car off with Aimee in the service department. She is AWESOME! Her communication is great and I always knew what was going on with my car. It made me feel so much better especially after previous experiences with other dealerships. I will definitely use this shop again and request Aimee by name.

Our sales person, Edin, was outstanding. He was friendly and very helpful. I would recommend him to any of my friends and family.

My appointment was scheduled for a Tuesday at 9 AM. I arrived at 8:45 AM. It took them over 4 hours to change the oil in my car!!

They sold me a car that they lied about replacing tires and performing maintenance on. My previous review they responded and said to call their GM. I've actually left 7 messages and no one will call me back. They ripped me off and lied at every turn. Now I get to spend my time exploring any legal options. Unreal. Trash people. Avoid at all costs.

Jodi was my sales consultant and she was excellent! Very pleasant and patient and extremely knowledge. This is the second car I purchased from the dealership.

They sold me a lemon and lied at every turn. Called a month and 400 miles later and was treated like crap and ignored. $14k I'm on the hook with a piece of crap car. One month later!!! They lied about replacing the tires and required maintence before they sold me the car. They when I complained I was treated like garbage and ignored. The picture I posted on my Google review shows the car missing a headlight- in their parking lot!!! Then they let me drive away, happy to let me pay $1500 over Blue Book!!! Trash people!!!

Very happy with the level of customer service provided by my salesperson, Kiara and finance specialist, Jae. It was well worth the 70 miles I drove to purchase my Civic Type R. One of the best auto purchase experience I’ve had.

Everyone was friendly, professional all the being very busy. The facility was very clean with a good flow.

Eric kept me informed on the progress as I wait for the recall fixes on my car.

Jean-Eddy my sales person was awesome and the experience at AutoNation of Hyundai was excellent from finance rep Peter down. Internet Sale Kelly to my salesperson rep Jean-Eddy. They all worked hard for me and understood my needs, and wants, they worked out a great deal for me.

Quick check in, representative friendly informative, kept me updated with progress of my car repairs.g

Ben went above and beyond to make sure I was taken care of.

Ben at the mall of georgia hyundai always make you feel that its going to be ok. As a woman going to have work done on a car sometimes it can be intimidating experince.The whole Staff is great have been there many times over the last 6 years never had any problems . Would recommend this dealership to anyone at anytime ! Thanks for always being there anytime I need service. Janet Matthews 2021

Eric took care of my engine replacement due to recall. Great communication throughout the process.

Took car in for prepaid oil change. Was given a time of completion. Car was still in drive so we had to wait an additional hour. Pretty much blew up the rest of the evening. Just saying.

Price of car was several hundred dollars higher than what was listed on the web due to ?dealer add ons? I felt like it was a bait and switch situation. Not to mention the hard sell tactics the Finance guy pushed for additional warranty coverage.

Really great experience working with Jean-Eddy. I highly recommend this dealership.

Ben was knowledgeable, prompt, and arranged to get me a car for 5 days. The work was done well. I am very happy to recommend Auto Nation Mall of GA Hyundai.

Love autonation Hyundai!! They have always been extremely helpful

Everything was great! Jodi was super helpful. Highly recommend you ask for her if you're in the market :)

Great service rep with Eric. He kept me updated with every step of the way.

Mr.Kerry Han was very kind and attentive to my needs. I would definitely go back to him for my future car issues.

Service was in timely matter and took care of everything.

Mr.Kerry Han was very kind and attentive to my needs. I would definitely go back to him for my future car issues.

I went in to get back on track with my routine service. I received respectful knowledgeable help, unlike other dealerships.

had a recall on the ABS it took a while but they the did a great job and were very nice to me. Next time I'll bring a meal

The Hyundai Autonation MOG is carefully observing the COVID Guidelines. They replaced my high beams & the good news it was covered by a recall! Very friendly staff!

Was there for regular maintenance. There is a recall for wind noise. The part has to be ordered and then they will call me to set up an appointment to have that fixed. Service agent was helpful and friendly.

Good experience overall, however, I still have not received a call for rescheduling for my original reason for coming to this dealership. I originally scheduled an appointment for the recall of brake system, again still haven't heard back.

Eric was great with updates and solutions. no complaints

I very much enjoyed my car buying experience at the dealership last year. The saleslady was professional and helpful and I felt very comfortable all along the way. Service is quite another story. I have had my car serviced at this dealership 3 times since purchase. It just keeps getting worse and worse. You have to make an appointment which takes almost 2 weeks. You arrive for your appointment and still have to wait over 2 hours for an oil change! This is totally ridiculous in my opinion. What is the use of having an appointment if you are going to have to wait that long for something so simple. They need to hire some more people or figure out a way to deliver a better experience to their customers. I previously had a Toyota that was serviced next door and never had those types of wait times to get an appointment or have service completed. Very disappointed.

I had a great experience at AutoNation! The whole staff was friendly and helpful! I’m so happy with my purchase!

Had an issue with a "Check Engine". Something about a problem with the fuel system. It was there for two days and the reason was never determined. Hopefully, it was an isolated occurrence. I was very pleased that they offered a shuttle service to and from my home.

I purchased a car from this dealership. Be careful, there was a promised item that was not delivered. The staffs have a written promise “we owe” sheet but never we delivered. In addition they will not return calls. I guess they got the sale, maybe that’s all they care about. I hope this is not an indication on how the warranty will work.

Very bad experience with this dealership. Had a car all lined up and ready to buy.... get to signing papers and they were going to leave off the 3 year maintenance warranty because they said they had already discounted the car so much. This was a service loaner vehicle. Refused to add the warranty even though it was advertised as such. Walked out. Talking to another Hyundai dealer they said it sounds like they messed up on pricing and tried to make me leave. Warranties are provided by Hyundai at no cost to the dealer, and any Hyundai under 5,000 miles and not registered to any owner should retain all manufacturers warranties. I would beware of this place and their tactics. Update with response from the GM. I understand what they are saying, what I don’t understand is why they would advertise this vehicle as including the maintenance warranty when they didn’t plan on including it. The advertisement for the vehicle price, features, and benefits is the sole reason I responded to them, lol. Why advertise something and then try to change it after commitment?!? The manager said they are the highest volume dealer in the state and they stay busy and so things can get complicated.... like okay that’s great and all, but it’s kind of like diminishing return. You can be so busy and high volume, but at some point if you don’t make adjustments to accommodate that volume, you are invariably going to lose customers and lose trust. Your service has to be at a level the matches the volume, otherwise it’s disingenuous. I would not recommend this dealer simply based off of their response being they are busy and can’t handle it.

Sales person Lewis very helpful and stayed late to finish paperwork

Everyone was friendly and lovely, great experience.

I brought my SUV in for a scheduled appointment for a recall. The entire appointment from check in to check out was horrible. No communication between employees and customer. Giving me a credit for future work does not solve the issues of poor customer care.

I brought my SUV in for a scheduled appointment for a recall. The entire appointment from check in to check out was horrible. No communication between employees and customer. Giving me a credit for future work does not solve the issues of poor customer care.

I would highly recommend seeing Ben Petit for all your service needs. He has taken excellence care of me both times that I've taken my Sonata in for service. He was very polite and respectiful of my time and kept me informed. Thank you Ben for taking such good care of me and I look forward to seeing you when my next service is due.

Purchased a car and have had nothing but problems. These guys will not update me or anything. 17k miles and leather is peeling and bumper paint is peeling. They literally prep the car to look good but not last. At this point I don’t even want the car. These guys seriously just want to sell you something and not do anything after.

My mother purchased her car here new. It’s a 2017 sonata. Within the first year the paint started to peel. They claimed it was normal road wear and would not honor warranty. 4 years later and this is now what the car looks like despite it’s always been garaged. We will not purchase from them again as they do not stand behind their product. If you google it you will see that this was a widespread issue for this year and model that Hyundai refuses to warranty. To add insult to injury they want us to pay $3,800 to repair and are not willing to help with cost. If anything they inflated the price drastically as we got a second price for $1,800 from another body shop. Buyer beware!

Edward Chu was direct and worked hard to get me the best deal. Loving my Palisade Limited!

Eddy made my experience hassle free. The whole team at Hyundai Mall Of Georgia was friendly and helpful.

Not good care given to me and the feedback was very poor.

Justin and Dylan in the Auto Nation service dept. went all out to make sure my issue was resolved. Rather than wait for a auto part that was needed to fix my problem they called another Hyundai dealership to get this part the same day. Now that is what I call taking care of the customer. WOW!

Eric displayed a very professional yet friendly manner as he helped me with my concerns. He had a willing attitude, which is sometimes lacking in customer service positions. I was very pleased with the Service and I feel he went above and beyond. I would definitely recommend Eric as a customer service representative.

Everyone was so great! From online messages to when I went in person. The salesman, Justin, was very nice and knowledgeable. I greatly appreciated everyone?s expertise and how considerate everyone was.

E. Nunn, the AutoNation Hyundai service advisor, provided five-star customer service throughout the vehicle repair process. Communication was flawless; he was proactive, informative, respectful, and reliable.

Fantastic service. Not trying to break the bank for repairs. My car repairs were done before estimated and for less. We are road trip ready!

The sales person, Ivan, was very helpful. He gave me some options on the car I wanted. He arranged for the car I was considering to be brought to my house so my husband could try it out also. He explained everything to my satisfaction. He did a really good job. I certainly would do business with him again.

I purchased a 2021 Tuscon in late February and am very happy with my decision. Justin at AutoNation was very easy to work with. He answered the million questions I had and gave me a better price than any other dealerships around had given. I was given a good value for my trade-in with no back and forth needed. Highly recommend coming here if you're in the market for a car.

This place has no problems selling you a car and telling you that they will fix it if something goes wrong. They want me to leave my car (it's the only one I have) while they fi a defective trunk latch. What am I supposed to do in the meantime? I was not given the option of having a loaner. I cannot be without a vehicle for 15 days. I'm a little upset and I may call some consumer advocates loke Clark Howard. I talked to a female and she attempted to transfer me to someone else, but all I got was voicemail. I need to feel like they will back their product and honor the promises made when they wanted to sell me the car.

Thanks to Willie for finding the car we were looking for and making it happen. Also, thanks to Pete with the finance part and explaining everything very well. This was a pleasant overall experience.

Great sales staff ! This is our second Kona from Autonation. We have purchased our last 5 cars from the one in Buford. Ivan Garcia Infanta was our salesman with both Konas. He is very nice, friendly, and knowledgeable about the the vehicles. We will be back!

Service Manager, Mr. Terry Han, was so helpful and was able to reset my blue tooth with phone, I am 79 years old and it was just beyond me. He also had the job (recall anti lock brake fuse kit) done in 2 1/2 hrs. as I am caregiver for 85 yr old husband with ALZ. THank YOu!!!

I had the pleasure of working with Willie he was amazing and provided excellent customer service.

Eric was very helpful, he answered all of my questions regarding repairs, warranty and future repairs. I enjoyed working with him.

I had very tight parameters to purchase a new car. Chaz was very low pressure. He did the leg work to find the right car at the right payment before I even walked in. Best buying experience I have had.

Amazing thank Grace and the whole AutoNation Hyundai team!!!

We were fixing up our daughters car as a surprise and were looking for a couple of last minute issues taken care of that had come up. The service department person was so helpful and understood our timing issue and was able to get us worked in so that the car was all fixed up and ready to go when we needed it.

Buford Autonation service has always been good. I bought my Tucson there 3 years ago and have been taking it there religiously ever since.

I had a great first time experience at Autonation Mall Of Georgia Hyundai. Kelly and Willie were very helpful and knowledgeable and I got a great deal on a 21 Tucson with no pressure at all. I highly recommend them!

I was in your place at Mall of Ga 3/21/21 . I had my appointment 2 weeks.. I had 8.00 coupon also 5.00 for making appointment. Still charged me 52.17. If this the correct charge for an Oil Change I will not be back for one also I have bought the last 3 cars from you. I had a problem with seat months ago that never got fixed. Betty aderhold

Quickly response and kind service. Kerry Han is best person who can care the customer, i like here !

Had a great experience with the representative Ben Petit. He was straightforward and extremely helpful with understanding the necessary repairs to my car. I appreciate that he made sure we were all on the same page at all times.

Great customer service help and professionalism by my service advisor, and while waiting I was offered a shuttle ride home while my car was being repaired and I accepted .They were also very prompt with the repairs and also with an estimation that I wanted on some future body work on my car. I was extremely satisfied with my service at the Auto Nation Hyundai .

My daughter totaled her car. I'm in VA and couldn't be there to help. The sales person and managers listened and then went to work. My daughter is happy and that makes me happy.

Aimee Gaskill is a great service consultant. Very nice person

Aimee went the extra mile to help resolve a misunderstanding with the parts we ordered and our model.

Went in for service on my car and it was completed in a timely fashion. Aimee was helpful and texted me right away with the cost of additional services the mechanic noticed I needed on top of my oil and filter change/tire rotation.

The person who took me to the dealership to buy my car was my referral who stayed with me during the process. She was promised a referral fee . We purchased the car in December. Four follow up calls later and she still has not received the referral fee and no return calls from the general manager. customer service?

They got started on time, the waiting area was clean and got it completed an hour earlier. Great service.

Overall Aimee was great, customer service was on point. Will be returning

Very quick and accurate service. Thank you for Mr. Han. He is very nice and helpful. My 3 cars ? been serviced from autonation hyundai. This shop is the top. Thank you so much.

Took my vehicle in for inspection when engine light was flashing. Appt was at 7am...4pm no one called me and when I called numerous and was bounced from vm to vm I finally demanded to not be transferred to a vm but speak to a live person. Found out new engine was approved to be replaced and they were working on loaner. Fast forward 3 weeks until repair was finally done and never received any updates until day of repair and never received loaner. Very disappointed in lack of of concern that I was without any transportation during this repair of my new car. Never would recommend anyone go here and I?ll drive out of my way to go to another dealership.

I've been a faithful customer for over 8 years and I'm not completely satisfied with the customer service. I've had a couple incidents in the past with the finance team as well as the service department. The GM, Jeff, addressed the issues and persuaded me to stay as well as other committed sales men, however, some of those behaviors still exist today despite the change in management. Honestly, I think there should be mandated customer service workshops for employees. If you need a trainer, I'll be willing to spearhead workshops.

Provided 10w30 oil to change oil Service provider refused to use it Said it was the wrong oil said it requires 5w30 oil Just had the feeling that the service department wanted to make more money

It was a great experience especially with our saleslady Jodi. The only time it started getting frustrating was when we were getting ready to sign the papers and the financial guy juts kept on trying to sell us more insurance coverage. I told him no several times but he is taught not to accept no as an answer, so he just kept on. I finally bought some just to get the process over with.

Hyundai Mall of Georgia is by far the best dealership I've ever been to. This is my second purchase from them and couldn't be happier. Give them a try, you won't be disappointed.

Aimee was awesome! Love this dealership! Always great service.

Very professional service

My sales agent is Willie Coleman. This is the second of three cars I have leased with him. Mr. Coleman was exceptional in helping me identify the right car and helping me with understanding the next step in the leasing process. He was respectful, listened to my wants and needs and then found the right car that matched my needs. The inventory was great, and the closing process was flawless.

Friendly greeting as soon as I pulled in. Made sure to come give me updates on the status of my car and a time frame.

Great and friendly service. The Hutu g process with no hassle was great and now I just completed my 2nd free oil change and tire rotation that came with my purchase .

Ben is the best!! He really made my service experience great! Kept me in the loop and got my service done in a timely matter. The guys in the back made sure the good vibes were flowing. I'll definitely be back again!!!

When my previous car got totaled, contacted sales agent Jodi, who helped with the previous car buying 2 years ago, for a new car. As expected, Jodi again worked out the details and confirmed all the details over phone before getting to the dealership. It was a quick and easy process to complete the process once reaching there. Same experience 2 times in 2 years is wonderful. Thanks again Jodi, for making car buying simple.

When my previous car got totaled, contacted sales agent Jodi, who helped with the previous car buying 2 years ago, for a new car. As expected, Jodi again worked out the details and confirmed all the details over phone before getting to the dealership. It was a quick and easy process to complete the process once reaching there. Same experience 2 times in 2 years is wonderful. Thanks again Jodi, for making car buying simple.

Courteous and professional staff

Great Sales People 👍I got a great deal on the car I found on line, They worked with us through the whole process We Thank you To All Who Helped Us

I was told a two hour wait. However the service attendant was able to move me up and it only took an hour. I reall appreciated that.

I happened onto the lot in search of a new vehicle. Chaz came out and introduced himself. From that point on I felt I was where I needed to be . Purchasing a car is not only a financial decision but emotional and mental. Chaz was patient and allowed me to bounce between styles and makes of cars. He had an innate comprehension of a style and feel for my situation. I appreciate his easy manner and patience. Chaz explained everything from financing to the inner workings of the vehicle I purchased. I am thankful for representatives like Chaz. Not a salesmen but a representative . One who represents the Hyundai Brand with integrity, patience, and empathy. Thank you Chaz!! Thank you to the support staff and financing for working a wonderful opportunity and allowing me to purchase my first car.

Ben, Eric and Justin were all extremely helpful!!! I purchased my Hyundai from the same dealership and get it serviced there.

Amy was great and is my preferred service analyst. She is a person of her word, follow-up is good, and works well to accommodate my crazy schedule.

I was a little disappointed this time. Service is usually really good. I scheduled a 9:30 appointment and waited at least 20 minutes before someone asked if I had been help. I there until after 11am. I was also concerned to see that several employees were not wearing mask. We have to keep each other safe

I appreciate the great customer service received to service my car.

Good customer service of the Service Advisor and the Service Technician

Yes they are patient polite especially Eddy I would recommend him he is great salesman

Hyundai Anti Lock Brake Recall Service Went well Dealer reviewed other parts of car and made recommendations for future additional service

Eric was excellent and communicated proactively. One repair item needed an adjustment the next day l, so that took away from the five star rating a bit. Once that need was identified, Eric and the shop foreman reacted accordingly.

I have currently been waiting over two hours for a simple oil change. The guy that was in charge of waiting on me was rude when I asked how in the world is an oil change over two hours. Even though I have free oil changes left I will not use them and never buy a car from them again. All they care about is selling cars with good customer service not actually what happens afterS

Received notification that my 2019 Hyundai Tucson SEL had a defective part relating to an "ABS Factory Recall". Contacted our dealership at AutoNation Hyundai Mall of Georgia, Buford, GA to schedule "Recall & Routine Service". Parts were not in stock immediately; however, within two (2) weeks the part was available and the dealership addressed the issue very professionally. I highly recommend the Service Advisor "Ben". He is very professional and courteous. The dealership addressed all issues and continued to provide the great customer service as in the past. Happy customer!

This was my first visit and was satisfied with the friendly professional service.

Service department excellent went in for an oil change and tires rotated great experience, great staff excellent job thanks to Ben. 🌟🌟🌟🌟🌟🌟

I bought BRAND NEW car. i have issues with my brakes.. surprise, surprise it can not be duplicated!! Their service department people including the supervisor are rude and could care less if problem is solved!! DON'T BUY FROM THIS PLACE BECAUSE IF YOU HAVE A PROBLEM WITH YOUR NEW CAR GOOD LUCK IN TRYING TO GET IT RESOLVED!!

Do not purchase from here. I have withheld my review for 2 years giving them ample opportunity to make things right. They refuse to do so! I purchased a suv that had been wrecked with rear end damage, this was not disclosed. The car fax was clean. Clear coat pealing on rear bumper. Spoiler is loose. Cameron acknowledged and promised repair while I was shopping for my daughter a car. When I didn’t purchase from them he denied repair. My vehicle is now making a whistle noise while in motion. Claimed to have repaired after 2 months. I picked it up and it’s still making the noise. They refused to ride with me to confirm repair. Took it back, manager stated he would investigate and call affiliates in CA, would call me in 2 weeks! Never heard back. I had 4 miles left until warranty was up. Contacted cooperation, they had a manager call me. He said to take to another dealership. They refuse to help or make things right!!

Got a great deal on a 2020 Santa Fe, great salesman and finance person. In and out. Great follow up.

Overall good experience. The people were very good. I would consider this location for a future purchase.

I am very satisfied with my purchase. The whole experience was very positive. Eddie was my salesman. I highly recommend him.

I have a Hyundai Elantra 2017 and may of this year I took my car in to have my paint on my hood looked at because it was peeling off in big flakes. I had taken it to the dealership in Athens and was told I would need to go to a Buford. I called and made an appt. I took my car in and spoke with Dustin he took a few pictures on his phone and told me that someone would be in touch to let me know if f Hyundai would cover it so I waited probably a month and never heard from anyone. I called to the dealership in Buford to speak to a Dustin and he was off the receptionist looked in the computer and told me that my car was not covered due to the 3 year paint warranty was up but she assured me I would get a call from Dustin when he was back. So a couple weeks went by and didn’t hear from him. I sent emails to customer service twice and was sent a generated email telling me I needed to take my car to the dealership which I had already done. I called customer service and was told I needed to get back in touch with the Buford dealership. I called and left a voicemail and no one has yet to call me back! I have seen numerous cars same make and model as mine with paint peeling off. There is even a FB group name “ Hyundai peeling paint “ people have commented and posted pictures of the paint peeling off of the White Elantra! I have a basically new car with the paint peeling off that looks horrible. Hyundai will not take any responsibility for the paint defect! I posted pictures in the comments!

We had a great salesperson but we turned in a lease vehicle but were told we had to drive both vehicles home and they would issue check to pay off balance. Not acceptable so they said they would turn in Ihqve not heard this was done and need to transfer insurance to new vehicle. This is the only bad part not going to insure both vehicles when I do not have position of one. A little negative on this point. They bend over backwards to make a deal and Larry the sales guy is really helpful.

Car salesman Mr. Coffee was very knowledgeable about everything concern I posed. He made my experience very exciting and with his help and his knowledge I didn?t get the normal upset stomach that I get when I?m dealing with car salesman. He made sure that the time we spent in your business was very minimal. The manager and the loan officer we?re very much in sync with Mr. Coffee. Best car I?ve ever bought.. I have told all of my friends about you all and I hope they come and purchase a car with you all.

Jean Eddy and his manager and coworkers were friendly and helpful. My octogenarian dad was helping me with the financial obligations involved in leasing a new Elantra. Eddy was understanding and made sure the process was as smooth and quick as possible. I would absolutely recommend them to any of my friends and relations.

Darrell and Robert were efficient and helpful. The automobile is in good shape in accordance with their used car policies.

Yes without question. I will return.

What can I say customer service is on point top notch as a fire fighter I work for the citizens of the county so my customer service has to be top notch. I bought a used car 2005 Hummer H2 Sut. my dream car yes its old but I love her. the front window shield had a crack in it AutoNation Mall of Georgia sent someone to fix it, and my truck was pulling to the right took it back and they are fixing it and gave a me a 2017 Dodge Durango as a loner. Now you can't get no better than this AutoNation you have made my car buying experience a dream come true thank you for your awesome customer service from your manager to our salesman Edin awesome staff thank you thank you......

Aaron, my sales guy, was phenomenal throughout the process of getting my truck. Also, Raquel in the Title Department has been absolutely awesome! One of the best car buying experiences I've had in my life with this team! I drove over an hour to get to this dealership and would recommend them to anyone!

Great service. Nice waiting room!

Keaton was a pleasure to work with. The only problem my had. It took six hours for oil change and put on new brake rotors. The reason was The first mechanic didn’t drive the car so he said it was the tires he didn’t even check to see if the brake rotors. Although I had told them that they were warped for the second time in 25,000 miles.

Our salesman's name was Willie. He was the most helpful any car salesman has ever been to me. He stayed late to show us how all the settings worked. He was very knowledgeable about the car. He was not pushy at all! Just easy to talk to, answer our questions, and help with anything we needed.

Great staff that works here

Omg! They are awesome! Aaron is wonderful! They really work with you and get you exactly what you want.

Darryl was honest and easy to work with. Made it quick and was transparent with me. Trading in my vehicle was a breeze.

What a wonderful STRESS FREE car buying experience! Just purchased a Certified Pre-owned Sante Fe Sport from Auto Nation Hyundai, Mall of Georgia. Our sales person & the whole buying experience was smooth sailing. If you are looking for a new vehicle I highly recommend Jodi Grutadaurio, she is very professional, covered all the bases as promised and more. Made the car buying experience enjoyable and fun! Will be using her again for our next vehicle purchase!

Excellent service from Aaron in sales to Peter in finance

Edward Chu was awesome sales person.

My Salesman was Wonderful! No pressure and very patient with my decision making and questions. My one opinion that?s not 5 star is the chairs! Very uncomfortable. They need to update their waiting room seating and desk chairs.

I took my car to the Buford Hyundai service department for problems with the electric power steering in my 2012 Hyundai Elantra. After dropping my car off on a Thursday morning at 9 am, I was called by service-person, Ben. He let me know that my car had been diagnosed and the issue would be approximately $1,600 (after tax) to fix. I should mention, the problem I was experiencing was a known problem in Hyundai models and was even recalled in the 2010 model. Because of these alarming facts, the nature of such a dangerous problem, and the outrageous price, we elevated our claim to Hyundai Assistance hoping they would recognize the facts, inequity, and injustice present. Further, during the same phone call in which we were told the price of $1,600, we asked for an itemized quote detailing the charges. Ben agreed to send the quote our way and elevate our claim to Hyundai Assistance. After waiting all day Friday, through the weekend, and into Monday morning, we were starting to get worried when we never heard back from Ben regarding our itemized quote and the Hyundai Assistance response. After we took the initiative to call, Ben was surprisingly reminded that he forgot to send our quote, but had already heard back from Hyundai Assistance - and guess what? Our claim was denied. During this call, Ben promised to text us a picture of the itemized quote he had forgotten to send. Moments later, I received a quote for over $2,000!! We were shocked to say the least... After questioning both Ben and his supervisor about these drastic changes, we were told "because you never received a quote in writing, we have no evidence that the price of $1,600 was ever given to you". One of the main reasons I chose to get my car serviced at a Hyundai dealership rather than a regular mechanic was because I was hoping to receive integrity and honesty from such an esteemed company. However, that was obviously not the case. Instead, we were treated with disrespect, lack of care/attention, and were lied to about price. I expect more from Hyundai and the brand they claim they are. After this very shady, and nearly criminal, experience, we decided to take our car to a local mechanic to get serviced. Here, we received nothing but honesty, fast service, and affordable pricing of $800 total for the exact same fix. I will never be returning to Hyundai (specifically Hyundai Buford) for a service or to purchase a vehicle. Further, I plan to file complaints with the Highway Safety Administration for neglect of this extremely dangerous issue. I hope this review helps other every-day folks avoid being taken advantage of by such a large corporation.

I took my car to the Buford Hyundai service department for problems with the electric power steering in my 2012 Hyundai Elantra. After dropping my car off on a Thursday morning at 9 am, I was called by service-person, Ben. He let me know that my car had been diagnosed and the issue would be approximately $1,600 (after tax) to fix. I should mention, the problem I was experiencing was a known problem in Hyundai models and was even recalled in the 2010 model. Because of these alarming facts, the nature of such a dangerous problem, and the outrageous price, we elevated our claim to Hyundai Assistance hoping they would recognize the facts, inequity, and injustice present. Further, during the same phone call in which we were told the price of $1,600, we asked for an itemized quote detailing the charges. Ben agreed to send the quote our way and elevate our claim to Hyundai Assistance. After waiting all day Friday, through the weekend, and into Monday morning, we were starting to get worried when we never heard back from Ben regarding our itemized quote and the Hyundai Assistance response. After we took the initiative to call, Ben was surprisingly reminded that he forgot to send our quote, but had already heard back from Hyundai Assistance - and guess what? Our claim was denied. During this call, Ben promised to text us a picture of the itemized quote he had forgotten to send. Moments later, I received a quote for over $2,000!! We were shocked to say the least... After questioning both Ben and his supervisor about these drastic changes, we were told "because you never received a quote in writing, we have no evidence that the price of $1,600 was ever given to you". One of the main reasons I chose to get my car serviced at a Hyundai dealership rather than a regular mechanic was because I was hoping to receive integrity and honesty from such an esteemed company. However, that was obviously not the case. Instead, we were treated with disrespect, lack of care/attention, and were lied to about price. I expect more from Hyundai and the brand they claim they are. After this very shady, and nearly criminal, experience, we decided to take our car to a local mechanic to get serviced. Here, we received nothing but honesty, fast service, and affordable pricing of $800 total for the exact same fix. I will never be returning to Hyundai (specifically Hyundai Buford) for a service or to purchase a vehicle. Further, I plan to file complaints with the Highway Safety Administration for neglect of this extremely dangerous issue. I hope this review helps other every-day folks avoid being taken advantage of by such a large corporation.

I had a pleasant experience at Hyundai Mall of Georgia. The salesman Aaron was professional and courteous. I bought a pre-own vehicle and we are enjoying the drive. The time spent purchasing the car was seamless at this dealership. This is the 4th Hyundai I have purchase. Thank You Aaron!

I am incredibly happy with my new Kona! I love it! The process was a breeze from the time I walked in until I left with my new Kona! Edward was very knowledgeable and helpful!

Good service - was looking for a new vehicle and located it on your website.

Chan Park at AutoNation Hyundai Mall of Georgia provided wonderful customer service. He was knowledgeable, professional, patient, and kind.

This Location has the most polite salesman I have ever met. It was such an easy process to purchase a car. Jose Gutierrez was my salesman. He is a young man with a big future!!!

Always a pleasant experience with this dealership. Extremely customer oriented. Justin Bush is an asset in every respect.

Horrible. I had to wait four days to get my car back, and paid over $2000. Furthermore, there is STILL a problem with my engine!!! They need to fix it for free.

This was only the 2nd time that I've been here since I'v e had the car. Didn't buy it from ya'll, but I will take it there for service. The Athens Hyundai dealership is closer, but I just went to ya'll instead. So far I have been pleased.

https://www.facebook.com/1255078853/posts/10223470752537706/?d=n

Horrible customer service from Michael Hendrix. He was disrespectful and dismissive.

All the staff was very helpful and the experience was very good .

Willie, Went out of his way to make sure everything went smooth from start to finish and I could not be more pleased on how east they whole transaction went.

5⭐s 1st Nick a very pleasant young man took my phone call was very knowledgeable and informative. I needed quotes on car repair I came in asked for him. The Only down side was a Kerri? at greeter service desk told me there was no Nick employee there.I persisted because I just spoke to him.He finaly found out a Nick was indeed working there.Unacceptable. Nick greeted me with a big smile and glad you came very pleasant young man.I also spoke at lenght with Dillian , Mike,and Justin.The respectfulness , pleasant ,knowledge this crew has is stellar and needs recognition . I had a positively horrible experience at your cousin Cumming dealership and I will be writing a zero star review. Your shop was honest ,fast,courteous, smiling greetings I cannot commend that enough. I 100% will recommend your service department once I got past Kerry to them.A very satisfied customer

Service Team horrible, Sales Team good

Your customer service sucks, there ware two of your service guys just setting at there desk on the phone WHEN I WAS PICKING UP MY CAR WHEN IT WAS DONE; they looked at me so many time not once they came to asked me if I needed help; one got up and went to other customer and helped them first; so yeah they suck. If this is the kind of service I will get when I get free oil changes for five years; I will not buy other Hyundai again. (WILL GO BACK TO HONDA)..Thank you