Recent Reviews from AutoNation Hyundai Mall of Georgia

I bought a 2022 Hyundai Venue from here and I love it! The service was great and I left very happy with my purchase.

The transaction went very smoothly with a very relaxed feeling while at the dealership, this was a very good experience. Thank you!

At the end of December I bought a certified preowned vehicle. It had a crack in the windshield but Ivan and Peter assured me they would replace it free of charge. When the part came in I would be called and schedule an appt to get it replaced. After 3 weeks and not hearing from anyone, I notified Peter I haven’t heard anything. He told me he would check into it and get back to me, which he never did. Finally I called the service department, let them know that I had a voucher to replace the windshield and needed to schedule an appt, because the crack was getting bigger. The young lady I spoke with put me on hold several times because she has know idea what I was talking about. Finally after 20 minutes she picked up and scheduled me for Wednesday to drop my car off in the morning. I explained I lived in Athens and would wait there. Today I arrive and can hear the service manager trying to figure out why they are replacing my windshield for free. This is after I’ve been here for an hour. I asked him if there was a problem and he said not anymore they just had to figure out why it was scheduled and who promised the windshield, but it’s all sorted now. Then he tells me that a glass repair technician is coming to fix it but they don’t know when he will be here. It could be noon and then it will take 4 hours. SO WHY DID YOU MAKE ME A MORNING APPOINTMENT? His reply was I don’t know, no apology nothing. I will never ever come back here, and in the future I will have repairs done first before I take a vehicle home. Total unprofessional garbage.

Professionalism at its finest!!! Stephanie was on her A game from the time I walked through the door till the time I drove off the lot. She made the process simple and easy plus she made sure I was comfortable and in the loop with everything going on, your lucky if you get a chance to experience her as a customer and I stamp that. The finance manager was on his A game also making sure I understood everything from A to B. I just wanna say thank you again to Stephanie for making my car buying experience easy

Over all I was satisfy..except afew things.Last time I got the details of services.but this time a few statement. My car problem was solved.Thank you.

We sold a used vehicle to the AutoNation Buford location and everything went very smoothly. Jeannette H in E-commerce sales handled our transaction and got us our check within hours of starting the whole selling process, she was exceptional. We were treated very well and we felt like it was like the good old days of being treated fairly at an honest business. Thank you!

They make the experience very easy for the car owner. Brought my car in for a diagnosis of an issue. And in an hour they found the problem and ordered some parts for me and scheduled a follow up. Called me back when the part came in and fixed the car in a couple hours and I was ready to go. Very easy experience.

Quick response to initial inquiry. Great customer service. Financing department was superb! Shout out to Peter! I would definitely do business with them again.

Justin, our salesman is a Rock Star, and Robert, the finance guy, has the patience and efficiency of Job!!! 🙂 We love the car, too!

Jody was so helpful, honest and trustworthy during the entire process. I’ve never met a sales person who is like that. She was so communicating about the whole timing of the car arrival and each step of the whole process. She has earned our business for life.

After a very long, aggravated 3-month search dealing with dealerships and sales people and sales managers playing the , "this car is here."SORRY, been sold! Thiis was different places beside Hyundai Mall of Georgia Buford. We decided to go to Hyundai in Buford and had a WONDERFUL experience with 1. Our saleman, Jay and 2. Being Pre Appoved by our bank to buy a car, we test drove the Palisade and was able to be in and out driving away with the exact SUV I wanted, only 2 hours of arriving to the dealership. Jay is an AWESOME Salesman and went above and beyond, making this work out for us and in turn, us being long-time happy customers from here on out. I highly recommend them to anyone wanting a Hyundai at the Mall of Georgia Buford. Jeff and Holley Tankersley Gainesville, GA

Worst costumer service in my life. Also Manager was so rude and very unprofessional.

Ben is the best hands down!! Had my Equus here and it feel like a brand new car!! I really appreciate the customer service, very professional and knowledgeable.

Great Service !!

I wasted an hour. I checked in early for an appointment & my car sat at the check in desk nearly an hour.

My experience here was decent. They didn't beat around the bush and my salesman was pretty responsive. Only giving 3 stars because optional items were added on under the guise of being required. Also, in attempting to clarify this, the salesman was a bit rude to me. This is an awful market for the buyer, there's no leverage or flexibility - definitely the worst time to buy a new car. However, I will say, the car is beautiful. Overall, minus the cost, it was a good experience.

Changing from 2-star to a 1-star review. They replied with the "GM"s number but it was just a generic number from Hyundai with a robot on the other line. No other response has been made to me about this. They issue a recall on an airbag and don't provide it. Nice. Guess they are fine with dead people _______________________________________________________ Got a recall notice on the mail early November and promptly scheduled an appointment to get it fixed. Dropped the car off and was told it was gonna be fixed in a few hours. Get a call that the part’s not in yet and we can either leave the car there or pick it up. Decide to leave the car there because how long could it take, right? A week and a half later, I call and the part still hasn’t arrived. So we go pick the car up, and they say they’ll call when the part gets there. No call yet after a month since the recall letter. Then I get an email to leave a review. I wasn’t going to but since you guys insist, here it is. To be clear, this dealership didn’t do much wrong - corporate just needs to, you know, have the part ready if they are gonna issue a recall letter, I don’t know. Might be a smart thing to consider.

We went in on a Sunday and a sales manager named Louis Dymant met with us for a test drive. He could not have been more professional. He was matter of fact; very knowledgeable; listened to all of our questions; and explained the current car market. He indicated a lot of dealers were doing huge add on fees because of the supply shortage. He explained how his dealership did not do that and would not take advantage of people by jacking up prices in a sellers market. When we didn't have the color car we wanted, he searched the whole state. He even offered to drive to Columbus 2 1/2 hours away at 5am to get a car for us. I was looking all over the internet as well and found what he told us was 100% true. A car would be advertised at a certain price and when I spoke to the dealer they said well we have this several thousand dollar fee add-on. They called them freight fees, finder's fees, dealer add-on fees, etc. In the end he found the car we wanted and the price was 3K less than any other dealer for the same car. He did not need our business and did not have to go the extra mile. He did it anyway. I am grateful we found him and we love the car. He called after. few days just to check in and I told him what a great job he did. Thank you Louis for what was a difficult process.

The salesman, Lou was engaging, helpful and was a pleasure to work with. Despite the fact that Hyundai and other brands with high demand cars are price gouging in the guise of a 'market adjustment, we bought the car anyway because the Palisade appears to be the real deal and it seems to be the best car in its class at this time. The finance close was a totally different experience. The continued high pressure once we repeatedly said no was highly irritating. We finally accepted the Extended Warranty so we could leave after having waited over 2 hours to see the Finance guy. There was also a charge for Appearance Protection and Dent protection that the dealer said was not optional and had to be paid in order to buy the car. However, the paperwork they gave us afterwards says different. When I called to cancel these two products, I was told it was not cancellable though the paperwork says different. If this is how AutoNation rolls, mark and avoid. Lou should find a place to work that has more integrity.

One of the best places to purchase a vehicle. Straight forward, and honest dealership.

Terrific auto mechanic service and work performed! This is where you need to go for your Hyundai or Kia auto service work. My 2015 Hyundai Sonata 'perrrss!!!!' like a kitten and it is almost 6 and 1/2 years old.

The customer service is amazing. I had an issue with my sunroof and they fixed it at no charge, They are fast and efficient. Will continue to bring my car here. Super happy!

I want to start by saying Aimee was the best service representative I've ever worked with! This was my first time at a dealership for repair since I've always had old cars and I was very pleased with the whole experience. I had a long repair job due to diagnosis and parts delivery, but Aimee always kept me in the loop with the process with constant updates. I never needed to ask about my status, which provided excellent piece of mind. At most repair shops I find this communication to be the hardest part of any experience and Aimee knocked it out of the park! Justin the service manager even took the time to make sure my experience was pleasant and all my questions and concerned were answered when I picked my car up.

Ask for Jairo Caudillo ! He works miracles ! I came here with a broke down car, bad credit , and no expectations of actually being able to leave in a new car and he got me one for the right price! Only his second day when I arrived and I couldn’t tell At all Jairo’s service was great !! If I ever come back here it will be through him.

Loved our sales rep Grace! She was prompt and clear when communicating. There was no pressure she was just there to answer any and all of our many questions. She was amazing!

I called this dealer on Monday 1/10/22 to schedule an appointment for service to get 3 recalls addressed as well as a couple of other issues. The receptionist transferred me to the service department and the phone rang and rang and gave me a personal voicemail. I hung up and called back because I thought the receptionist sent me to this person by mistake. She sent me to the same voicemail. I left a voicemail with this person (Jonathan) and asked him to call me back in order to schedule a service appointment. I called back a third time and asked the receptionist to actually connect me with a person so I could get this taken care of. I asked her if there was anyone working in the service department and she said that there is but they have a lot of people out sick. She told me to leave a voicemail and someone would call me back. She sent me to another gentleman’s voicemail and I left another message. It’s now Friday 1/14/22 and I have not received a call back. I’ve already taken my business elsewhere, but beware if you are trying to get any type of service done here!

The team of people here are super courteous and helpful. I was here last year with both of my children (2 separate occasions) as they bought their first cars in their name. They did everything they could to assist them in finding the vehicle they wanted within their budgeted monthly spending. (I did nothing to assist. They treated the kids with kindness and fairness). They both love their automobiles. This year, my husband and I both bought vehicles from them and, again, top notch service. Definitely give them a shot on your next vehicle purchase.

This is a long story. I’ve owned many cars, and visited many service departments, but this place operates in the most peculiar fashion that I’ve experienced. I had to go there twice—for the same thing within a few weeks. Instead of replacing a slow-leak tire, they plugged it efficiently, which meant I had to go right back to get an actual tire replacement! On each visit, no one greeted me or told me the process, so I was left wondering do I sit in my car or do I get out and approach one of the employees standing at their workstation, all of whom acted like they didn’t see me drive up. After sitting in my car for a few minutes, both times, as soon as I stepped out of the car, one of the employees came over and tells me to wait in the car. When they finally do come to greet/help me, they are very friendly. Now the most frustrating part of the process was making the service appointment. I called to make a service appointment to replace my tire, and I had to be transferred to Parts to order my own tire. The guy (Nick) in Parts from the beginning seemed bothered by my call, and even more bothered when I did not know the tire size. After he looked up my car info, he had to transferred me back, because, as he explained, Parts can’t order the tire unless I have an appointment and they must sent authorization. So after I’m transferred back to make the appointment, they tell me they can’t make the appointment if they don’t know what time the tire is going to arrive. IT’S CRAZY. A customer shouldn’t have to go back-and-forth between making an appointment and ordering Parts. I decided to just made a random late-morning appointment, and call early the next say to see if I needed to reschedule. Maybe by then they would’ve ordered the tire and had some idea of its arrival time. Early the next morning, once again, I was transferred to Parts and this time got a friendlier agent (Bryan), who said they would call me back with a tire arrival time. Well, that didn’t happens, so called them back 30 minutes before my schedule appointment, and again, I was transferred to the Parts—I got Nick again—who still seemed bothered—but at least he gave a general “lunchtime” arrival for the tire, so I rescheduled to a late afternoon appointment. Once I arrived, it took them 3 hours to replace 1 tire! I have never had to order my own parts, or go back-and-forth between a service appointment maker and the Parts Department. I’m just wondering what’s going to happen when it’s time for my regular oil change and scheduled maintenance. Will I have to order oil, oil, and air filters? They need a new system/process

I had the most enjoyable experience yesterday!! I traded in my Kona for another one. My sales person Steffanie was so accommodating and kind. This is my third car that I've purchased with Auto Nation and they are an all around excellent business. The incentives and service can not be beat and I will not go anywhere else. I am a customer for life!

Fast service. My experience at Hyundai is always great. The Cuetomer Service Rep was knowledgeable and friendly. When I asked about detailing services, she did her best to accommodate my request and even advised me to come back at a different time so that I did not have to wait hours after my service appointment was complete. I will continue bringing my Sonata in for routine maintenance.

First I went to Rick case Hyundai at satellite blvd since it was the closest to my house. My lease was about to end and I wanted to purchase my leased vehicle, after 15min of talking and saying that they could do it I was literally told to go somewhere else because their manager said no. Then I went to autonation Hyundai mall of GA and as soon as I stepped out of my car a lady from sales (that was already busy with another customer) offered me help and welcomed me to the dealer. Since she was busy I was waiting and another person from sales approached me (Willie) who is such a nice person and salesman. He helped me right away and took all the necessary steps to complete this process (all while taking care of his other tasks) then Willie took me with Robert from financing who was so helpful and really took good care of me and found the best possible deal for me. I really appreciate all the help from that kind lady to Willie and Robert thanks guys you're amazing at what you do. Sincerely, Carlos.

Month ago over Monday or Tuesday was looking for vehicle SUV. found it Santa Fe sport. . Wife I trying come by weekend . . Because we working weekdays Plus have two kids assist to school. . I did asked to sale's person Grace. If any way can we come Over of weekend Saturday or Sunday ... Her told not wait to Long it's was just three day to holding SUV . but they didn't . Grace was . . Friendly communication Rating 3..6 After we had worked a Day long then evening We traveled Wednesday night from Tennessee / Virginia States lines . To to dealer located in Georgia state . . On the way back to Tennessee at 4 am. . then I have to back to work at 5:30. Just imagining how are you get feeling .. This trip was unlawful not safety we was very sleepy. . . I'm trying to tell to dealer work with you customer best you can. . I'm still asking for extra keys. . had talking to sale's person to talk to The boss. . I this time I still haven't hear from sale's person .

Visited here twice to buy a new car for my wife. Both times no one even payed any attention to me so I left. I may have to just find another Hyundai dealer because I really don't even feel like going back there a third time.

Fast ,On time, and friendly service!

Love my Palisade! The team here is awesome, and Chaz was so helpful and patient! Highly recommend!

Excellent customer service. Went above and beyond the call.

I am throughly pleased with the customer service here! If there is ever a issue they will make every attempt to work with you to make things right! This is definitely appreciated!

Yulio in customer was thorough and very nice to work with. He explained everything and was amazing.

The staff was wonderful abs the finance manager was very nice.

My Sales person Willie was awesome. Fielded all of my questions with ease and offered up suggestions when needed. He was welcoming, professional, positive, and not pushy whatsoever. Additionally, our finance person Peter was just as great and helped us achieve our goals for the purchase! Big thanks to AutoNation Hyundai for their excellent customer service and quality products!

Hyundai MoG always provides good service in a reasonable amount of time, with fair prices.

Excellent service.

Great first service experience. They are upgrading the showroom and waiting area -- it should be really nice when completed. Service was fast and efficient - kudos to Ben for getting me in and out in less than 90 minutes !

Easiest car buying experience ever. Very fair. Ivan was great. Very professional. Will definitely do business there again .

Awesome service every time I take my truck in for work.

I recently bought a car from Hyundai Mall of Georgia and the service was great. Chaz was very welcoming and knowledgeable. I called one day a head to schedule an appointment and he was able to fit me in. The car I originally wanted wasn’t available, but he was able to show me other models that were actually better than the one I originally wanted. The car buying process was a little longer than I expected but, I was guided throughout the entire process.

This is the 2nd car we bought from Jodi and she went above and beyond for each experience. The prices were better than the competition and Jodi made the experience quick and easy.

Purchased my brand new Santa Cruz. Willie and Edward made the whole process smooth and easy. 10 / 10 definitely would recommend!

It's too bad I can't give the service department zero stars. 2020 car they cant fix suggesting it is my problem. BEWARE to many details to go into I am sure there are a lot of people who have good service mine was and still is HORRIBLE. Attorneys will have to handle this one.

They were very helpful and friendly.

I have had bad experiences at other AutoNation locations and I hoped this one would be different, but I was wrong. I brought my car in to be serviced and was very disappointed. There was little communication with me, they moved my seat to a very different position and didn't even attempt to move it back, and they left fingerprint smudges on my air vents and steering wheel. What truly caused me to rate this place one star was the fact that this location 100% tried to take advantage of me and rip me off. I brought my car in to have 4 simple things done (total cost would've been around $500) and they ended up recommending I have numerous additional things repaired which would bring my total to $3,800. One recommendation was to have my spark plugs replaced and after asking why they needed to be replaced for the second time, they said "because of your mileage". I ended up having 5 things done then took my car to a different shop. According to the other shop, AutoNation lied to me about what was busted or broken and I quickly realized their "recommendations" were only based off of mileage and they didn't even check to see if the repairs actually needed to be made. My spark plugs didn't need to be replaced due to mileage. They needed to be replaced because oil was leaking into them. I saved over $3,000 by going somewhere else and was overcharged for what I did have done at AutoNation. I would never go back to this location (or any AutoNation Hyundai) for any reason nor would I reccomend anyone else go there. I am absolutely shocked and disgusted at how this place does business.

Working with Jodi was super easy. She was honest and up front with everything and kept me up to date on the whole process! I definitely recommend Jodi!

After the sale, it's impossible to get any information from this dealership. I've been trying for over a week to speak to someone regarding the payoff of my trade. If I have to make another payment on my previous vehicle, even though Robert assured me that I wouldn't, I will not be happy. I've emailed the salesperson and left voicemails for the person the receptionist transfers me to. Nothing. This is the 2nd new vehicle that I've purchased from them but I didn't have a trade-in last time. If they can't be bothered to return a phone call after the sale is made, I won't be buying from them in the future.

I couldn't have asked for better service. They made the whole experience easy and took care of all of my service needs including the courtesy of driving me home with their shuttle service so I would have less wasted personal time while much needed repairs took place at the shop.

service is great, so i will come back next time

Excellent services

After experiencing a near-fatal accident on the highway, with my 3-year-old in the backseat, I had a lot of empty promises made by Kia Mall of Georgia to fix my vehicle. 3 weeks after the accident, my vehicle had no repairs made to it. Immediately, I contacted my insurance company to tow my car to an approved shop they work with. Although more delays occurred (the towing company failed to notify AutoNation Hyundai that they dropped off the car to their lot, parts were delayed due to nationwide backorders), Dennis called me right away and had compassion on my situation. He continued to communicate with me every step of the way, and fought to make sure my vehicle was taken care of. Autonation did a great job repairing my vehicle. Dennis even kept my daughter entertained while I transferred my belongings from the rental car to my newly-repaired car. Thank you for going above and beyond your job responsibilities. Lord knows I needed a lot of kindness, empathy, and compassion in the middle of a very trying time in my life!

Bryan ( service manager ) & Sage (service rep ) have the worlds best patience. They were so kind to me today. They knew I was irritated with my situation, & still went out of their way to make sure I was taken care of. Showed wonderful leadership skills, and put my needs as priority. Both deserve a huge Christmas bonus :) wonderful team!! If you have anxiety talk to Sage.

Excellent Customer service, All available associates were friendly.

Poorest service experience hands down. It’s sad because this used to be the best ran dealership in 2013-2015.

Service was great, they got me in on time and kept communicating where they were in the process. They got me in and out in a reasonable amount of time and the service rep was awesome with updates and any questions i had.

Friendly, prompt response and service.

My daughter was in the market for another vehicle. We don’t live in the area but had never been to a Hyundai dealership and we decided to stop and look. We didn’t see anything we liked so we were about to leave until Steffanie step out and spoke with us. She told us that they worked with other AutoNations all over. We looked online to see what they had at other AutoNations. We found a vehicle we liked but it was in Florida. We decided to buy it and it would take a few days for it to deliver. Steffanie took care of everything. She is awesome and I’d give her a 5 star! The vehicle came in late Saturday and I told Steffanie we’d be up there late Monday to pick it up, we live approximately 4 hours away. We get there at around 7:15pm. Where my problem lies is with the guy, Robert, who does the paperwork. We sit down and he proceeds to go over everything. We had a small hiccup. Robert said I was buying as-is. I informed Robert that I was told that the vehicle came with a 90 day warranty or 4,000 mile. He leaves his office for a few and comes back with the agreed upon 90 day warranty. That was all I needed. Just a small buffer so I could get it back to my home town to have it looked over by my mechanic. He then offers an extended warranty, which I declined. He continues on about this extended warranty even after I declined and I declined again. Still he continues and still I declined. It’s late, around 9:40. We have a 4 hour drive home. Six times I have declined the offer yet he still continues about the $&@? warranty. We haven’t moved on to anything else. So I begrudgingly agree to f&$81?& warranty. I should only have had to decline once. That should have been the end of it. I feel as if I was forced into purchasing something I will never use. I have been burned on these warranties more than once. I hope this information will help someone else out there. Be mindful that they do this. Thanks for reading.

friendly, prompt service. Aimie especially wonderful.

Excellent service

I ended up having a great experience with AutoNation Hyundai. The team, especially Peter with financing, went out of there way to make sure I was a satisfied customer. I really appreciate their help in getting us into our new car and we’re excited to be first time Hyundai owners!

The service was great and it did not take long for them to perform the service I requested.

The only reason I am giving this place 5 stars when it really deserves 3 is because of Mrs. Jeannette Hinton!!! When I first arrived and was walking around outside 2 sales associates came out looked my way but never came over. I walked into the building ppl looked at me but never approached me. When Mrs. Jeannette Hinton saw me I was welcomed with a warm smile and an amazing personality! She didn’t try to sell me anything, we genuinely just talked and she showed me the cars I wanted to see. Very knowledgeable of the vehicles, answered all of my questions and anything she did not know she found out quickly. When I chose the car I wanted, we had great conversations while waiting for J! What she didn’t know was this vehicle purchase was a special one and she made it happen! Thank you so so so much Mrs. Jeannette Hinton for you hospitality, our conversations, but most importantly just being amazing!!! I definitely will be coming to see you again!!!!

I had a sudden loss of power while driving and could not get it up to 20 miles per hour. I towed the car into the dealership and Aimee received it immediately and got on my repairs. Due to supply line problems of 2021, my parts came in and the car was repaired promptly. I was kept "in the loop" during the entire process.

Customer Service was Superb!!! Sage was very detailed in explaining my process. This was my first time at this location. He was very professional and advised me on what was needed for my car. I have found a new dealership for all my maintenance needs!! Thank You Sage and Auto Nation!!!!

You brace yourself going into a car dealership. Prepare mentally for the oncoming “pushy salesmen.” And then… They don’t come. Instead, you get friendly people who don’t try to “push” anything on you. They’re helpful. They listen. They’re accommodating. That was my experience with AutoNation Hyundai Mall of Georgia. They have set the bar across the board for a perfect customer experience. From the moment I reached out with a brief inquiry online, Chaz Depompa was responsive, extremely knowledgeable, not only about the vehicle itself, but in walking me through the entire process. It could not have been a more seamless and very pleasant process. Their attention to detail and my satisfaction was unparalleled- going above and beyond in every aspect! I also want to acknowledge Sunghoon Im for his transparency and professional recommendations.

I was so grateful for Jodi! I felt so comfortable working with her, and she was so knowledgeable on our vehicle and what we needed. I would definitely recommend her to my friends, and would use her again in a heartbeat. Honestly, she made the dealership experience what it was. The price was also great for what we got!

PATHETIC! Went there twice and provided contact info as a cash buyer and NOBODY returns your call. Current market conditions aside, every Autonation location is horrible. They donate so much to over rated organizations and don't help their own employees. Good luck and good riddance!

I dealt with John Goode for a service visit. He was great, friendly, and very communicative. The whole thing went very smooth because of Mr. Goode. I'd highly recommend him to anyone.

As a first time car buyer, I was intimidated by the buying process and nervous about being taken advantage of in a deal with a car salesman/saleswoman. Luckily, I got blessed to be taken care of by Aisha, who made the process extremely easy. Right off of the bat, she made sure I was getting the car of my dreams. After discussing my interest in purchasing a new 2022 SUV, she immediately began searching for one i would be interested in that I could purchase and have shipped to the dealership. Due to me living an hour away from the dealership, i did not want to drive there without knowing I was buying the new car of my dreams. So, Aisha made sure that all of the negotiation processes were done over the phone to ensure convenience and less stress than in person negotiations, along with some documentation I had sent to her over email which was convenient as well. I was extremely grateful for her and Richard in finance as well during the entire process. I am obsessed with my new car and I can’t thank Autonation Hyundai enough for helping me get it!

Had a great experience at the dealership certainly something I could not say about some that I have dealt with in the past. Willie was fantastic as he was straight forward and didn’t lie to me. Finance Manager was patient and explained options thoroughly.

After getting the run around from Duluth for the past 2 years I will never go back. These guys here at Autonation KNOW WHAT THEY ARE DOING. If ever a dealer tells you they can't diagnose a vehicle unless it shows a check engine light then RUN. I am so pleased with Autonation Hyundai. I would highly recommend them to anyone!!

Joddy was sooo amazing! Great advice, assistance with finding the perfect car for us and helpful in every possible way! ❤️

I had to have several repairs/maint. work done. I knew it would be costly but overall, I think it was a fair and equitable deal. My service writer John took great care of me and my car. I bought my car at AutoNation Hyundai Mall of Georgia and all my service work has been done there. I will continue to work with them for all my car's needs.

As always service was great. They were respectful of my time and have great tea. 😋

This place is amazing! The last two time I have went, I have left happy and in a new car. I have worked with Edward the last two time and he does not disappoint! He very kind and knowledgeable. The finance crew is amazing as well! Peter did everything possible for us to have a great deal. Keep up the great work!

Excelente atencion! Felizmente agradecido.

An offer to purchase was made on our like new 2019 Ford Ranger Lariat. We drove up here to accept the offer and sat for a bit filling out paperwork and doing the things normally done. As dyer around 20 minutes try came back with the decision they didn't want the car. No damage to the car, no devaluation reason, only that they didn't want the car because the offer they made was too high. Dont waste your time. We went down the road to CarMax who matched their offer and are buying the truck.

I do not recommend doing business with this dealership, especially if you have a vehicle trade. The payoff on your trade will not go smoothly, and you will be getting phone calls from your lien holder wondering why you're past due on your payments. I'm still trying to get this settled, and no one at the dealership seems to care. Very frustrating.

John was excellent to work with. Despite having appointments filled until after Thanksgiving he was able to get me in for my 25K service, oil change and give my car an entire check when I said it wasn't shifting correctly. He called me every step of the way and was a pleasure to work with.

Made an appointment on Thursday to come test a car on Saturday. I drove nearly an hour away and was never informed that the vehicle was sold prior to my appointment.

I just recently purchased a Palisade for my wife and she absolutely LOVES IT! Jodi Grutadaurio is an absolute rockstar, she did such an amazing job finding us just the right one and made the buying process so calm and comfortable. Chaz Depompa made 1st point of contact, rode for the test drive and was there at signing but Jodi Grutadaurio is an absolute treasure!!!

Justin at the Buford Auto Nation location was very patient, kind and professional throughout my car search and purchase process. I have never had such a positive experience purchasing a vehicle and I highly recommend Justin to anyone purchasing a used vehicle or a new Hyundai. He attended to all of my criteria and found a used Santa Fe in CO to be shipped for me. I am confident that his passion for cars and helping people will be obvious to all.

Horrible experience and so many problems with my Santa Fe!

Edward Chu was awesome to work with!!! He is honest, knowledgeable and very thorough. I shopped around for several weeks before coming across Autonation Hyundai Mall of Georgia. I was so happy to finally find such a great dealership. So many are taking advantage of the current market. Autonation was not participating in those shady “market adjustment rates” They were very transparent from the beginning! Great work👍🏼

Maintenance experience was quick and easy! My car is running running much better after an oil change

I own my second Hyundai. I try to service it at the dealership every time it is needed. I trust the technicians know their work. It is pricier than other places, but I like to have the warranty of a job well done or done over if not. Other car dealerships are tempting now, but I will stick to Hyundai. A reliable car that has been with me for years.

Incredible communication with a quick response time via text, email, or phone, prior to purchasing vehicle. Comfortable lobby area and kind personnel. Made sure they reviewed everything with me before leaving the lot. Recommend highly.

Pathetic customer service from the “service” dept. My GF’s Hyundai Santa Fe needed a new motor due to factory defect. After 2.5 months she finally got her car back only for the battery to die 2 days later. Justin’s response “ Batteries die everyday. I’d be happy to give you an estimate.” That’s pathetic. At no time did he offer to help in any way or show the least bit interested that this could possibly be the service centers responsibility. He had the nerve to tell me my attitude wasn’t helping the situation as if it’s my responsibility to make this right and not his. 2 stars is for Hyundai showing good service with a new motor. If only they could teach that kind of service to Justin.

My service tech John was amazing. He seemed to care that I was a person and just not a customer! He made sure I was informed during the entire process and asked me several times if I had any questions. I definitely will be back to this location for future services for my vehicle.

Fantastic - They made me an excellent offer, they did the paper work, I delivered the car, they made arrangements for pay-off, wrote me a check for the difference on agreed amount and I left happy. What more could you ask for. No stress, no hassle. Great people to deal with.

Fantastic - They made me an excellent offer, they did the paper work, I delivered the car, they made arrangements for pay-off, wrote me a check for the difference on agreed amount and I left happy. What more could you ask for. No stress, no hassle. Great people to deal with.

All that I can say is OMG! From the day I entered the dealership I have had nothing but a pleasant experience. That’s from the General Manager, sales, service and even the gentleman who put the pinstripes on my 2015 Genesis. I am one who likes to have supportive documentation to help with the decision making especially when purchasing an unfamiliar brand. Therefore I do extensive research, ask a lot of questions and make numerous trips to the dealership. I was comparing the Genesis to a Lexus GS350 and the Cadillac CTS. On paper I liked the Genesis best overall. However, I was hung up on the “H”. I test drove the three of them and eliminated the Cadillac because of the interior space. I liked the Lexus name and being a Toyota Avalon owner was somewhat familiar with the feel of the car so it would have been an easy transition. The only drawback was…to get almost all the bells and whistles on it I’d have to sell a few body parts to get enough money for a suitable down payment. I also spoke with Joel and Willie who really opened my eyes about the Genesis without putting down the other car. I drove the Genesis again this time with an open mind an no pressure. Willie Coleman and Joel Allen really exceeded my expectations. In my mind I kept waiting for them to drop the ball and it never happened once! It was a pleasure not to have the salespeople play games. They stuck by their words and met or exceeded my expectations. Although it has only been 4 days I am very satisfied with the treatment that I received from the dealership and the vehicle I purchased. Sincerely, L Marshall - Lawrenceville, GA

Great experience with Jody. Needed a car quickly for my teenager. Gave Jody all the parameters of what I wanted. She found one in FL and arrived within a few days. Jody communicated well and made sure I was was in-and-out of the dealership quickly.

Aide, Jodie, and Peter did a wonderful job helping me! It was the easiest car purchase I have ever made!

Great Service Department and Ben did a great job helping us. Thank you

I worked with Grace when she got me into my new Santa Fe. Did most of the paperwork for me while I was at work and was able to show up and make the process quick and painless!

I've been a long time customer and bought about 3 cars from this dealership and the one time I have an emergency with my vehicle they want to keep my car for multiple days and I work a full time job so I cannot do that. They didn't offer me a solution or even a loaner car. Their schedule is not flexible and I had to book at a different dealership farther from where I live. I have called multiple times the last two weeks and they keep forwarding me to the sales department instead of answering the phone. I've left my phone number 3 times and today was the first time someone called me back so I would have expected some kind of flexibility.... Both the service advisor and the manager were very short with me and did not offer a solution and I could tell they were just ready to be off of the phone with me. I even told them two different days I could drop it off and leave it but that I need it back before my next work day and they couldn't even work with that. I'm not sure if I'm going to come back to this dealership honestly. They are always so overbooked and busy and until recently you didn't have to book 2 weeks in advance.

The best car buying experience. All the managers are fantastic and Peter in finance was so great to work with

Exceeded all of my expectations! Great.

I have a mixed experience during the month that my car was in the shop. I think my car issue was a really big one so it took multiple tries to find that the issue was the wire harness which is a big full day job. They were really backed up so my car was just sitting in the shop for about 3 weeks for them to start working on my car. At least the communication about what they tried and what they needed to do was happening, but sometimes they didn't respond to my text or didn't answer the calls. However, they did finish it in the time they said they would and they got me a loaner car. But the problem was when I received the car. It was FULLY out of gas and when I drove off the lot and drove about a mile, I was returning my rent car and the car just stopped and the battery went out and the starter kept running when I tried to start the car. I thought there were more problems with the car but it was just fully out of gas. If they used up ALL of the gas while they were working on it, couldn't they have put in a little gas? Thankfully the rental car place had a gas station nearby and they let me use their gas tank to get gas and fill up at least 1 gallon to get the car running. Can't believe Hyundai used up all the gas and didn't even fill it enough for the car to leave more than a mile from the shop. And the car wasn't washed. Usually, I get back a washed car when I get it serviced so I was disappointed at the end. Still there was ok communication and the car is finally fixed so I'm still giving some stars... but overall disappointed..

Adam did a great job from start to the finished of my service appointment and he fills me in with all the details that is needed and making sure that I understand all the things that they will do to my car. thank you guys

The paint was peeling off of my 2018 Sonata. I am so grateful that Hyundai repainted my car at no charge and provided a rental car for me while they were doing the work. The people that worked with me were extremely nice and helpful. Thank you Hyundai !!

Worst service ever had. Spent $600 in a rental for 13 days while my vehicle should have gotten fixed & they could not identify the problem. Yes! I couldn't believe myself. They claim this was their 1st "strange" case ever. Lucky me! I had to meet & show the problem myself. Took car back in a 2nd time & still nothing. Wasted time & money for sure. Till this day problem unsolved. Minimum effort given by mechanic. Very regretful with hyundai.

I had a great experience buying my new car. The salesperson was extremely knowledgeable and not pushy. He listened to my needs and was able to help me choose the best car for me. There was no haggling or silly sales tactics to take up my valuable time. I will recommend him to all my friends and family. We will be back. Thank you!

I recently leased a Hyundai Tucson for my wife and traded her Buick Enclave. There were good things and bad things in this deal. The amount I recieved for the trade was exceptional and caused me to purchase a car that didn't have the features I expected when reviewing the SEL Trim for this vehicle online. I made my first, from my computer purchase and learned a lot. The salesman was nice enough to bring the car to my home, 45miles away from dealership, and pick up the trade. Yet, didn't take the time to go over the features prior to delivery or upon delivery to ensure that this vehicle had all I wanted. My wife was disappointed in the lack of a sunroof, leather seats, push button trunk, and Homelink connection. The gearshaft didn't reflect the new push button like in the pics. It seemed more like a base model. Of course, when you lease, it's yours after you sign, no option for an exchange or cancelation. I even attempted to request this, but communication stopped until the deal was solid and unchangeable. What did I learn in my first attempt to buy from the comfort of my home.... Don't get caught up in the trade that I forget to pick the exact car I want. Be sure to inspect fully before signing. Make sure I am clear in my written communication the amenities I want, not the Trim, as each trim comes in different flavors. Take my time!

Great customer service as usual. In and out in a timely manner. Great service advisor.

It seems that most positive reviews here are related to purchases and negative reviews to service. Makes sense. Who’s not happy with a shiny new car or put off with a trip to the dealer to fix a problem. After purchasing three cars there and multiple trips for service I’ve given up. I believe most employees there are well intentioned but clearly there is a problem. Calls not returned. No consistency with staff. And just a general sense of disorganization. Again, good people (most) but not the attention to detail I’m now seeing at another dealer.

Everything is good when they are selling you a car, but after that, the service is the worst, I've been waiting almost two months for a door handle, the car has transmission issues and still waiting for them. Literally they wash their hands.

Love, love, love this dealership. They are not pushy, do not have all that added extra fees tacked on at the end of the price, and help you with anything you need. I recently bought my 3rd car there from Louis Dymant and he got me an awesome deal on a brand new 2022 sonata. I will be back for car #4.

Service was completed in a timely manner.

Bought a 2016 Hyundai Sonata. The engine “seized” up after a month of driving it. I’m still making monthly payments and my car has been sitting at this dealership for 3 months. Everytime I call, nobody answers. I’m so fed up. I paid 13k upfront for a car I have only had for a month of this year (bought in June, broke down in July). You would think they would atleast answer the phone but when they have in the past few months I get the same answer “it will be about two weeks” now it has been 3 months and still nothing on my car. I wish I never bought this car and saved myself from purchasing from Hyundai. DO NOT BUY A 2016 SONATA. They have so many recalls that I was not informed about, and they are so unhelpful. I even had to go and buy another car (2006 volvo) so I could transport to work, college, home and this car has been more reliable than the sonata. Not to mention I BOUGHT THE BASE MODEL. Cloth seats, no sunroof, no ports in the back. This has become a nightmare and at this point I just want my money back for a new car.

Great dealer. Louis was our salesperson and he made the whole process painless! He was not pushy at all. He was straight forward with us and respected our budget. In the end, we found a great car at a great price. We will be back when we are ready to buy again!

Staff was great and knowledge. Kelly and Grace was very friendly and helpful. Follow ups after purchase was kind as well

Bought my son his first car, Peter in Finance and Willie in Sales worked with us and they were both kind, professional and helped us get my son an amazing first car, no complaints and looking forward to working with them again soon to upgrade my car! Thanks guys!

The service advisor was nice, but the problem is still happening after paying over 700 dollars to get the issue fixed.

I drove (too excited to wait for delivery :) ) from Orlando, FL to this location as they were the only dealership that had the exact car I had been searching for. I am a Mustang girl to the soul! Let me tell you, 500 miles in traffic and storms to get there... I was NOT disappointed. Grace and team were amazing from the very first online contact to the moment I drove off the lot! I am loving this car more than anything and this team made it possible! Thank y’all so much!

I have had a very bad experience with the service department. I have had my car in twice to fix an issue and the issue is still not resolved. I have called the service department and the customer service manager a couple of times to get a follow up appointment and I still have not heard back. I have been trying to get my car fixed for the past 2 months and there is no end in site! I thought Hyundai was known for their customer service and quality. I am learning that this is not true.

I can only assume the problem(faulty thermostat) was eliminated, as not enough time has passed to give a legitimate answer. However, the original cost was approximately $940.00, that was never explained when I brought it in. Acording to the service technician,it was a FOUR HOUR job to just replace the thermostat, with no peripherals. As I said previously, the hourly rate was not quoted to me, or the TOTAL cost, only the price of the part. Also, they were unable to come up with any signed work order by me that would dispute my word, which was the truth. I also observed the time, (approx.9:45 AM) when my car, a 2018 Genesis G80, was driven to one of the bays.At approximately 1:30 PM, I was notified that my car was ready and parked for me, ready to pick up. If they had started working on it at 10:00 AM, my car would not have been ready, and there was no way I could have been in a discussion about this at 1:45 PM. How long it had been ready for me to pick up, is anybody's guess. Upon research about similar work in the Atlanta area, I found no evidence that the job would have taken more than 2.5 hours, and found that,a thermostat replacement would run from $200.00-$350.00, depending upon the vehicle. The Service Manager was rude and basically told me I was not being truthful about not knowing the cost of the service. He did reduce the bill by $300.00, of which I was grateful, but still was way overpriced.This guy continued to be rather disrespectful, snarky, and condescending, basically sealing the deal that I won't be back to this service department. One has to do what one has to do, but if you have a choice, which at the time, I did not, as the engine light came on, a very short distance away from this Hyundai, where I purchased the vehicle, I would only recommend that one take his/her car here, only when it is still under warranty.

Pain free car shopping.

I had a great experience buying a New vehicle, both Kelly Rice and Jodi G did exactly what they said they were going to do. Good price and good people, no hassle and no pressure.

I had a great experience with AutoNation Hyundai Mall of Georgia. Jodi was a pleasure to work with buying a vehicle.

Jodi was amazing. She answered all my questions and made sure I understood everything my vehicle offered. She went above and beyond and Hyuandi is lucky to have such a great employee.

The salesman I worked with was very friendly but the dealership is terrible. They would not match an appraisal and, then, tried to bully me into taking their offer. They calculated the taxes incorrectly to misrepresent the tax credit I would receive. At the end of the day, they only care about what benefits them. I did not trust them and purchased a car elsewhere.

Jodi and Robert were amazing. I despise buying a car and I never felt pressured like I do at other dealerships. Jodi went above and beyond to make sure I understand all the awesome features my N Line offers. Hyuandi is lucky to have such great employees. I will make sure to refer my friends and colleagues. AutoNation offers great warranties !

They had my car for over 5 months. When I got it back it was flity with new scratches. I ask for pictures of when I brought it in and they are yet to provide. Also, the engine came on the next morning for a brand new engine they had just replaced. The customer service is not great but kind of ok. The courtsy of at least running the car through the car wash would have been appreciated. Just unacceptable.

Great experience! Car was serviced promptly, staff was friendly and the waiting area was nice!

I'd stick with CarMax - I keep finding things wrong - even specifically asked the salesman - what was wrong with the car - nothing at all - smells in the rain, there was no spare key and they said we cannot possibly provide everyone with a spare key - be wary -

Took my Palisades in for the first service. I made an appointment online which took almost two weeks to get an appointment. My appointment was for 12:30 and drive out of dealerships at 3:40. 3 hours for a 30 minute oil change. That is ridiculous. The service manager needs to figure out how to manage the service schedule.

Great service visit today overall. Organized team, helpful, courteous, fast. They even picked up my car at my job and returned it when they were done. Thank you Aimee and Briitany B for your help. I also purchased my car from this dealership. Great price. Love my Santa Fe!

Took my 2020 Hyundai sonata in for my first warranty oil change. Ben Petit was my advisor. He was super professional and courteous the entire process. When my oil change was finished, he told me that there was a recall on my car and they went ahead and fixed it for me, AND also did a system software update on it to! I had no idea about either of those! I’m glad Ben was able to take care of everything for me in a professional and timely manner. I highly recommend Ben for all of your car needs!

Took my 2020 Hyundai sonata in for my first warranty oil change. Ben Petit was my advisor. He was super professional and courteous the entire process. When my oil change was finished, he told me that there was a recall on my car and they went ahead and fixed it for me, AND also did a system software update on it to! I had no idea about either of those! I’m glad Ben was able to take care of everything for me in a professional and timely manner. I highly recommend Ben at Hyundai Mall of GA for all of your car needs!

I purchased a Used 2018 Chevrolet Silverado from Hyundai MOG on 09/04/2021 for a pretty decent price, despite the inflated market. The purchasing process was pretty typical. We waited a bit for finance, but they were busy selling cars that day. My issue has been since we purchased the car. The sales woman reached out to us by email, text, and phone call (which I missed and she left a voicemail). After week one, we are having mechanical issues with the truck. I called and left a message and emailed our sales woman back and not heard anything from her. I called the dealership and left messages, which were not returned. I finally called the service department and scheduled an appt, which was 2 weeks out from the date I called. I asked for an earlier appt and was told that was their earliest. One week has passed and the issue is getting worse, we now think it may be the transmission. They gave us a 90 day warranty on the vehicle, so hopefully they will correct the issue no matter what it is. Needless to say, their post purchase communication could use some improvement and I will be calling management today.

Thank you for such great service every time that I come in. Always done so efficiently and quickly. I also really appreciate Brittany Barnette from Hyundai in Buford, GA, as she is a problem solver and gets things done quickly. She certainly helps to keep things going and jumps in with ideas.

Service was good. Only complaint, with an appointment it took a while to get to my vehicle.

It is fine, but way too long time. I arrived at 8:30, but I didn't leave until 12 noon.

Ben Petit … period! And don’t let me forget the Pink Shuttle Guy … Please share kudos with him, he was great! I purchased my Hyundai at another dealership, but I will happily drive the 30 miles from Downtown to get my car serviced at AutoNation Mall of Georgia. The Service team is always so accommodating and thorough. Highly recommended!!!

Justin Jones is the best mechanic ever!!

Our service rep Aimee was wonderful. She was very attentive and communicated with us throughout the entire process. We had actually taken our SUV to AutoNation first but was told by the warranty people that we had to take it to our original dealership Rick Case even though RC told us we could take it anywhere. RC wanted us to start the entire process over again and couldn't get us in for another two weeks, They lost the keys for a day and never communicated with us at all. I called 30 times and either no one ever answered or or the automated system just hung up on me. We got so frustrated we asked them to drop the claim and got special permission to go back to AutoNation. The service rep at RC never even spoke to us beyond asking our last name. He just said we'll bring you car around and walked away. We called Amiee and she got us in the same day and got everything taken care of. We are so grateful for her kindness. She even gave our son a toy to take home. I would highly recommend AutoNation and if you ever need service, ask for Amiee.

Purchased a truck on Sunday for my son. They agreed to change the tires and replace the brakes. The truck was delivered this morning. It is a used truck and I understand that it is sold as is, but it is already inoperable. I am very unhappy about this situation. My son needs to get to work.

Excellent and knowledgeable salesperson. Price for the value can’t be beat! Willie Coleman patiently spent extra time educating us on all the many cool features on our Tucson and showing us how to use them. We read reviews on Car and Driver and Hyundai is a top choice! We love ours!

Willie Coleman was excellent and very knowledgeable about the vehicles he sells. He spent so much time making sure we understood everything about our new Hyundai and its many cool features. The price for the value can’t be beat! See reviews on Car and Driver if you don’t believe me! :)

You need to make oil change appointments way too far in advance. Then 2 hour wait. The service is always good and friendly.

Can’t get a call back from the Service Manager. Ridiculous. Went in person and he was out - said he would call to discuss a matter within a few hours - it’s been a week. This is not the first time this has happened.

Been waiting for a call from Service Director Justin, after going in person to speak to him over a week ago. Was supposed to call within “a few hours”..:it’s been a week. Not the first time this has happened! Ridiculous!

I bought my car from Auto Nation Hyundai last year. From the first phone call to the moment I drove my car out of the lot everyone involved was so attentive, listened and helped me find just the right car for me. The service experience was. I different. I would recommend buying a car from them to everyone. I love mine!!!

We just purchased a Toyota 4runner for our 16 year old from Jodi Grutadaurio at AutoNation Hyundai. I have to say that it was one of THE BEST car buying experiences we have ever had. Typically I dread going to a dealership and hate the car buying process, but this experience was very different. We live in Florida and I found the vehicle listing online. I reached out about it communicated via phone and text with Jodi. She was super responsive and helpful sending me additional photos of the car and the carfax report. I was blown away that we had the entire transaction almost completed via text by the time we arrived at the dealership in Buford. The car was immaculate and exactly as represented in the listing. The buying process was super easy and thankfully very low-pressure. Jodi even went to the trouble to put balloons on the car to surprise my son when we arrived. I highly recommend AutoNation Hyundai and especially Jodi!!

We just purchased a Toyota 4runner for our 16 year old from Jodi Grutadaurio at AutoNation Hyundai. I have to say that it was one of THE BEST car buying experiences we have ever had. Typically I dread going to a dealership and hate the car buying process, but this experience was very different. We live in Florida and I found the vehicle listing online. I reached out about it and communicated via phone and text with Jodi. She was super responsive and helpful sending me additional photos of the car and the carfax report. I was blown away that we had the entire transaction almost completed via text by the time we arrived at the dealership in Buford. The car was immaculate and exactly as represented in the listing. The buying process was super easy and thankfully very low-pressure. We were in and out in a little over an hour. Jodi even went to the trouble to put balloons on the car to surprise my son when we arrived. I highly recommend AutoNation Hyundai and especially Jodi!!

Friendly, fast, professional service.

Willie is your guy. Willie is the man. Big Willie for the win. Fair deal!!

I am not happy about the change of tone from the staff member that was helping me. Through email and text the experience was pleasant. Once I was there in person they dismissed my words. I brought my dad for support but they addressed him the entire time instead of me. I was was the one there to purchase. Sorry Edin that bringing in your friend to talk to my dad didn’t go your way. Negative stars if I could.

They are absolutely the best! I drive from stone mountain to buford to get my car serviced here and been going here for 5 years so far and they have never disappointed me

Don’t take your Car Here If You Don’t Have a Extra Car My has been With Them For 3 mths and They did not give me a Loner car at all and when they did my appointment was at 8:30 to get the car and I called and said I’m running late they told me they gave the car away already wow so they give you the run around and never call back so I’m now left without a loner cause the girl in Customer Service was very rude I will never bring my car here again.So if you going to get a car make sure you’re there 2 hours early or else your loner will be given away they told me they would call enterprise 5 hours later no call back.(Her Name Is Amy )

Sales staff was a pleasure to work with

Auto Nation Hyundai was extremely helpful and thorough with their service. I am completely satisfied with the work done on car.

Very amazing customer service, especially from Mr. Peter Im. Mr. Im was very nice, funny, and a really great person overall. I would recommend asking for Mr. Im for your next new car. My father and I had a great time at the Hyundai dealership because of Mr. Im and co. The staff was nice, prices were great, and overall, Mr. Im was the reason we bought the new car on that day

The best car buying experience I have ever had!!! If you are looking for honesty, integrity and outstanding customer service go see Louis Dymant!!!! He worked through some complicated issues in a stress free manner and made sure our priorities were met and made my daughters 1st car dreams come true! Thanks Louis!!!

The best car buying experience I have ever had!!! If you are looking for honesty, integrity and outstanding customer service go see Louis Dymant!!!! He worked through some complicated issues in a stress free manner and made sure our priorities were met and made my daughters 1st car dreams come true! Thanks Louis!!!

I took my 2013 Sonata to AutoNation Hyundai Mall of Georgia for service. The service department was very professional, the customer service was outstanding, and the repairs were completed quickly. Aimee did a great job; she was quick, thorough, and professional. I would also like to give a very special thanks to the Service Director Justin Bush. Justin is an outstanding professional and his integrity and professionalism are commendable.

Excellent experience for the second time with the service department. When I pulled in for my appointment, there were at least a dozen cars ahead of me and I was afraid I would be in for a long wait. I was checked in promptly and all of my concerns with the car were noted and addressed. I was in and out in a little over an hour and a half. Great service and thorough, attentive service reps!

I had such a great experience with them. The whole staff is nice and friendly and they really do value you. They make you feel welcomed into not only their business but as a part of the Hyundai family. Overall I was happy .

The service took longer than we were expecting and they didn't update the oil change sticker in my car. I was surprised that they charged to replace the battery in my key when Kia down the street did it for my husband for free. May have to buy a Kia as my next car instead.

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I love my car!! Willie Coleman &Eddie were GREAT!! They made the experience and process as easy as it could be.

Ive tried called for days now to try and create a appointment. The service department never answers. In addition the automated system just sends you back to the main message. Ive even left voicemails to no avail. Overall not very satisfied With the service.

Kierra and Robert were wonderful!! They made what seemed impossible possible. Thanks you guys so much for blessing me!!! The customer service and patience was great!! I'm enjoying my new car. I would recommend you all to anyone!!

great!! AutoNation Hyundai Mall of Georgia

Now have bought two cars there. Car buying is never enjoyable but they make it as painless as possible. Didn't pressure us at all and did great followup the week after purchase. Even the finance manager was kind and low pressure! Hope they are still around 10 years from now when we buy our next new car!

I bought my first car here and it wasn't a pleasant experience. The car had a hardware problem when I purchased the car and the dealer said that they will fix it and deliver the car next day. Also, he didn't explain or even mention about protection plan that was charged to me. On the next day, the dealer said he couldn't find a driver to deliver my car and he asked me to come to the dealership again to pick up my car. The overall experience wasn't pleasant and smooth at all.

My first time working with Eric and he was fantastic! Very friendly, courteous and attentive to my service appointment. Mike H was awesome as always! He is what true customer service is all about!

Got the vehicle I wanted with all the updates, Finally!

Sales man Ed very helpful and went above and beyond to help me

Service was prompt and excellent.

This was a great car buying experience. I found what I wanted, and got prompt responses to inquiries and got the price I asked for.

I received excellent service from my Automobile Salesperson, Willie and Peter in finance. Both Willie and Peter were very professional and attentive. However, the General Manager, Aid sent me a “How was your visit at AutoNation Hyundai Mall of Georgia?” email, which I replied to and he never responded. I informed him how they needed a receptionist because I waited in the showroom until Willie walked by. Mind you, the dealership was not busy. I also informed him that I did not like being forced to pay for the $500+ car care protection, which is a waste of money. I traded in a 2016 Jeep which was in mint condition inside. I don’t have pets, I don’t have grandchildren, and my husband and children are OCD like me; and the bottom line is, anyone can purchase Scotchgard and only spend $20.00 to protect the interior of a car. At the end of the day, Willie was the only reason why I purchased the car there.

Awesome service.

The service department is the worst. Take your car anywhere but here! I was advised by Justin there are other Hyundai dealers I can go to and I will be doing just that.

The service department is the worst. Take your car anywhere but here! I was advised by Justin there are other Hyundai dealers I can go to and I will be doing just that.

Everything was great. Check In was wonderful and I was promptly called soon after diagnosis to explain the problem. My only issue is the client waiting area and check in area is not so welcoming.

I had to have my car towed to Hyundai secondary to a damaged hose leaking oil to my turbo. Hyundai was already a week backed up with work but still diagnosed my car and replaced the hose within 24 hours. All of the service professionals are very professional, efficient, and informative. I would recommend any service or repair with Hyundai Mall of GA.

clean sales people very friendly. Buying went smoothly. Would not hesitate to have my friends check you out. Sincerely Palmage Hall

Too slow to have a basic service done and always overbooked.

Thank You, Auto Nation Hyundai Mall of Georgia, You were so gracious to take me for my car service even though I showed up a week earlier...My Fault.. OOPS :O Love this service department!!! I would highly Recommend.

Had a great experience working with Edward Chu to sell my vehicle to AutoNation. I would highly recommend considering them when looking to sell your vehicle!

Best People, service and very accommodating

I love my Hyundai Kona. I took it in Monday for the first warranty service oil change, tires rotated etc. They were very nice! I arrived a few minutes before my appointment time and they got me in and out of there quickly. I highly recommend the sales and service department.

I will be contacting BBB & consumer affairs. I will not be harassed & threatened. This dealership is ridiculous!! please don’t purchase anything from them. I need corporate number & contact the news station after all that I dealt with this location. I need someone to shine a light of what they have done to me.

Jodi and her team all Rock!! Thanks everyone for making this so easy for me on buying my car!! I will definitely be spreading the word!

They picked up and delivered my car for my oilchange. Wonderful!!!

We scheduled our 2019 Ioniq for routine 40K servicing. Dylan greeted us warmly, reviewed the recommended service items, and said he’d try to get us in and out quickly. The process was relatively quick, and we even got a complimentary car wash before getting on our way. We love our Ioniq. Thanks, Dylan and AutoNation.

I'm so grateful to Justin Bush and Mike Hendrix and their team at Hyundai Mall of Georgia. They take great care of my 2014 Toyota Rav4, so I'm extra grateful they work on all fleets. They treat me with respect and I always learn more about my car when I have to take it in. Whatever the issue is, they take super care of it at an affordable price. These people are the best!

Excellent customer service. Friendly staff and welcoming environment

Good experience part came it right away and was put in the next day

BEN PETIT IN THE SERVICE DEPARTMENT IS AWESOME. HE GIVES CUSTOMERS THE BEST SERVICE.

Needed exact match tire to other 3 to get back on the road. The dealer found it, checked for other damages to vehicle, performed 4 wheel alignment in less than 2.5 hours --- without an appointment.

Great service department! They are knowledgeable and very helpful.

We operate a nonprofit organization, providing food to families in need in Gwinnett county during Covid-19. A lady saw our work and donated a truck to us, and we trusted AutoNation Hyundai to help us with repairs. Because of their outstanding community service as well, they helped us with providing some of the parts we needed as well as labor. We have now been able to pick up loads of food to help alot more families. We could not have done this without a great service department, especially Justin, Eric, Surge, and Mike. Also we thank Kevin in the finance department. Thank you for caring for our community.

Dylan was courteous, knowledgeable, prompt, organized and friendly.

Amy was my service rep; she was professional, and helpful. My car was serviced as I requested.

The service department supervisor is unprofessional and rude. Don't go to them if you need quality work done. I had to bring my car back several time for the same issue and they let the car sit for over a month before getting the permission from the manufacturer to replace the transmission. I am now having the same issue with the NEW transmission and Justin, the new service supervisor, was nasty because I brought my car to them with low gas in the tank. I brought the car in as is because it was stalling on the road and I didn't want to get stuck in the middle of the street. They only test drove it for 8 miles and told me they saw nothing wrong. This is the same thing that happened before the transmission needed to be replaced and I felt that they should have tried to keep the car longer to replicate the problem. They were too anxious to get the car off the lot because they weren't making money on a car with "no problems". They were begging customers to come in during the start of the pandemic and now that business has improved, customer service is worse than ever. Bring your patience if you go service there!

Good customers service. Friendly people ,no pressure.

Great experience with Ed Chu and Robert in finance. Sales manager Kevin is a rockstar. AutoNation Hyundai Mall of GA will be our first choice for our next car. Thanks to all for a great experience.

The service department supervisor is unprofessional and rude. Don't go to them if you need quality work done. I had to bring my car back several time for the same issue and they let the car sit for over a month before getting the permission from the manufacturer to replace the transmission. I am now having the same issue with the NEW transmission and Justin, the new service supervisor, was nasty because I brought my car to them with low gas in the tank. I brought the car in as is because it was stalling on the road and I didn't want to get stuck in the middle of the street. They only test drove it for 8 miles and told me they saw nothing wrong. This is the same thing that happened before the transmission needed to be replaced and I felt that they should have tried to keep the car longer to replicate the problem. They were too anxious to get the car off the lot because they weren't making money on a car with "no problems". They were begging customers to come in during the start of the pandemic and now that business has improved, customer service is worse than ever. Bring your patience if you go service there!

Purchasing my new vehicle was easy and Jodi G. Was a wonderful and knowledgeable sales rep, just loved her! The whole process was just so fast and easy. The financial manager Robert was great and even got a lower rate of interest for me. I love my new car. Thank you Jodi and Robert

Spent hours with me but helped me and my family out so much! Thank you guys!!

Dylan was so professional and friendly. He took very good care of me and my car. He was awesome.

I brought my Elantra in for a simple oil change and next thing I know is that they need to keep it overnight for some computer update. I tried reaching out to the service department the following Monday by phone, text and chat. The person in chat was short and rude by saying call the number, which I did twice and got nowhere. It wasn’t until late in the day, around 2 pm when I actually spoke to a live person. He says he will call me right back, but that callback came 90 minutes later. Whatever this computer update did, affected the digital read-out of my speed, which I like to see in front of me when aim not using cruise control. Now I have to move my left arm to look at the speedometer and guess my speed.

I needed a bunch of maintenance and warranty items. I dropped my car off with Aimee in the service department. She is AWESOME! Her communication is great and I always knew what was going on with my car. It made me feel so much better especially after previous experiences with other dealerships. I will definitely use this shop again and request Aimee by name.

Our sales person, Edin, was outstanding. He was friendly and very helpful. I would recommend him to any of my friends and family.

My appointment was scheduled for a Tuesday at 9 AM. I arrived at 8:45 AM. It took them over 4 hours to change the oil in my car!!

They sold me a car that they lied about replacing tires and performing maintenance on. My previous review they responded and said to call their GM. I've actually left 7 messages and no one will call me back. They ripped me off and lied at every turn. Now I get to spend my time exploring any legal options. Unreal. Trash people. Avoid at all costs.

Jodi was my sales consultant and she was excellent! Very pleasant and patient and extremely knowledge. This is the second car I purchased from the dealership.

They sold me a lemon and lied at every turn. Called a month and 400 miles later and was treated like crap and ignored. $14k I'm on the hook with a piece of crap car. One month later!!! They lied about replacing the tires and required maintence before they sold me the car. They when I complained I was treated like garbage and ignored. The picture I posted on my Google review shows the car missing a headlight- in their parking lot!!! Then they let me drive away, happy to let me pay $1500 over Blue Book!!! Trash people!!!

Very happy with the level of customer service provided by my salesperson, Kiara and finance specialist, Jae. It was well worth the 70 miles I drove to purchase my Civic Type R. One of the best auto purchase experience I’ve had.

Everyone was friendly, professional all the being very busy. The facility was very clean with a good flow.

Eric kept me informed on the progress as I wait for the recall fixes on my car.

Jean-Eddy my sales person was awesome and the experience at AutoNation of Hyundai was excellent from finance rep Peter down. Internet Sale Kelly to my salesperson rep Jean-Eddy. They all worked hard for me and understood my needs, and wants, they worked out a great deal for me.

Quick check in, representative friendly informative, kept me updated with progress of my car repairs.g

Ben went above and beyond to make sure I was taken care of.

Ben at the mall of georgia hyundai always make you feel that its going to be ok. As a woman going to have work done on a car sometimes it can be intimidating experince.The whole Staff is great have been there many times over the last 6 years never had any problems . Would recommend this dealership to anyone at anytime ! Thanks for always being there anytime I need service. Janet Matthews 2021

Eric took care of my engine replacement due to recall. Great communication throughout the process.

Took car in for prepaid oil change. Was given a time of completion. Car was still in drive so we had to wait an additional hour. Pretty much blew up the rest of the evening. Just saying.

Price of car was several hundred dollars higher than what was listed on the web due to ?dealer add ons? I felt like it was a bait and switch situation. Not to mention the hard sell tactics the Finance guy pushed for additional warranty coverage.

Really great experience working with Jean-Eddy. I highly recommend this dealership.

Ben was knowledgeable, prompt, and arranged to get me a car for 5 days. The work was done well. I am very happy to recommend Auto Nation Mall of GA Hyundai.

Love autonation Hyundai!! They have always been extremely helpful

Everything was great! Jodi was super helpful. Highly recommend you ask for her if you're in the market :)

Great service rep with Eric. He kept me updated with every step of the way.

Mr.Kerry Han was very kind and attentive to my needs. I would definitely go back to him for my future car issues.

Service was in timely matter and took care of everything.

Mr.Kerry Han was very kind and attentive to my needs. I would definitely go back to him for my future car issues.

I went in to get back on track with my routine service. I received respectful knowledgeable help, unlike other dealerships.

had a recall on the ABS it took a while but they the did a great job and were very nice to me. Next time I'll bring a meal

The Hyundai Autonation MOG is carefully observing the COVID Guidelines. They replaced my high beams & the good news it was covered by a recall! Very friendly staff!

Was there for regular maintenance. There is a recall for wind noise. The part has to be ordered and then they will call me to set up an appointment to have that fixed. Service agent was helpful and friendly.

Good experience overall, however, I still have not received a call for rescheduling for my original reason for coming to this dealership. I originally scheduled an appointment for the recall of brake system, again still haven't heard back.

Eric was great with updates and solutions. no complaints

I very much enjoyed my car buying experience at the dealership last year. The saleslady was professional and helpful and I felt very comfortable all along the way. Service is quite another story. I have had my car serviced at this dealership 3 times since purchase. It just keeps getting worse and worse. You have to make an appointment which takes almost 2 weeks. You arrive for your appointment and still have to wait over 2 hours for an oil change! This is totally ridiculous in my opinion. What is the use of having an appointment if you are going to have to wait that long for something so simple. They need to hire some more people or figure out a way to deliver a better experience to their customers. I previously had a Toyota that was serviced next door and never had those types of wait times to get an appointment or have service completed. Very disappointed.

I had a great experience at AutoNation! The whole staff was friendly and helpful! I’m so happy with my purchase!

Had an issue with a "Check Engine". Something about a problem with the fuel system. It was there for two days and the reason was never determined. Hopefully, it was an isolated occurrence. I was very pleased that they offered a shuttle service to and from my home.

I purchased a car from this dealership. Be careful, there was a promised item that was not delivered. The staffs have a written promise “we owe” sheet but never we delivered. In addition they will not return calls. I guess they got the sale, maybe that’s all they care about. I hope this is not an indication on how the warranty will work.

Very bad experience with this dealership. Had a car all lined up and ready to buy.... get to signing papers and they were going to leave off the 3 year maintenance warranty because they said they had already discounted the car so much. This was a service loaner vehicle. Refused to add the warranty even though it was advertised as such. Walked out. Talking to another Hyundai dealer they said it sounds like they messed up on pricing and tried to make me leave. Warranties are provided by Hyundai at no cost to the dealer, and any Hyundai under 5,000 miles and not registered to any owner should retain all manufacturers warranties. I would beware of this place and their tactics. Update with response from the GM. I understand what they are saying, what I don’t understand is why they would advertise this vehicle as including the maintenance warranty when they didn’t plan on including it. The advertisement for the vehicle price, features, and benefits is the sole reason I responded to them, lol. Why advertise something and then try to change it after commitment?!? The manager said they are the highest volume dealer in the state and they stay busy and so things can get complicated.... like okay that’s great and all, but it’s kind of like diminishing return. You can be so busy and high volume, but at some point if you don’t make adjustments to accommodate that volume, you are invariably going to lose customers and lose trust. Your service has to be at a level the matches the volume, otherwise it’s disingenuous. I would not recommend this dealer simply based off of their response being they are busy and can’t handle it.

Sales person Lewis very helpful and stayed late to finish paperwork

Everyone was friendly and lovely, great experience.

I brought my SUV in for a scheduled appointment for a recall. The entire appointment from check in to check out was horrible. No communication between employees and customer. Giving me a credit for future work does not solve the issues of poor customer care.

I brought my SUV in for a scheduled appointment for a recall. The entire appointment from check in to check out was horrible. No communication between employees and customer. Giving me a credit for future work does not solve the issues of poor customer care.

I would highly recommend seeing Ben Petit for all your service needs. He has taken excellence care of me both times that I've taken my Sonata in for service. He was very polite and respectiful of my time and kept me informed. Thank you Ben for taking such good care of me and I look forward to seeing you when my next service is due.

Purchased a car and have had nothing but problems. These guys will not update me or anything. 17k miles and leather is peeling and bumper paint is peeling. They literally prep the car to look good but not last. At this point I don’t even want the car. These guys seriously just want to sell you something and not do anything after.

My mother purchased her car here new. It’s a 2017 sonata. Within the first year the paint started to peel. They claimed it was normal road wear and would not honor warranty. 4 years later and this is now what the car looks like despite it’s always been garaged. We will not purchase from them again as they do not stand behind their product. If you google it you will see that this was a widespread issue for this year and model that Hyundai refuses to warranty. To add insult to injury they want us to pay $3,800 to repair and are not willing to help with cost. If anything they inflated the price drastically as we got a second price for $1,800 from another body shop. Buyer beware!

Edward Chu was direct and worked hard to get me the best deal. Loving my Palisade Limited!

Eddy made my experience hassle free. The whole team at Hyundai Mall Of Georgia was friendly and helpful.

Not good care given to me and the feedback was very poor.

Justin and Dylan in the Auto Nation service dept. went all out to make sure my issue was resolved. Rather than wait for a auto part that was needed to fix my problem they called another Hyundai dealership to get this part the same day. Now that is what I call taking care of the customer. WOW!

Eric displayed a very professional yet friendly manner as he helped me with my concerns. He had a willing attitude, which is sometimes lacking in customer service positions. I was very pleased with the Service and I feel he went above and beyond. I would definitely recommend Eric as a customer service representative.

Everyone was so great! From online messages to when I went in person. The salesman, Justin, was very nice and knowledgeable. I greatly appreciated everyone?s expertise and how considerate everyone was.

I was welcomed when I first checked in. Explained what the appointment was for and the appointment was confirmed. Off the car went. I went over to get some coffee, and one of the service folks recognized me, and off we went in conversation. I was sitting having my coffee when the tech came in suggested some replacements of the cabin filters. It is always a pleasure, and strangely, I look forward to seeing these folks!

E. Nunn, the AutoNation Hyundai service advisor, provided five-star customer service throughout the vehicle repair process. Communication was flawless; he was proactive, informative, respectful, and reliable.

Fantastic service. Not trying to break the bank for repairs. My car repairs were done before estimated and for less. We are road trip ready!

The sales person, Ivan, was very helpful. He gave me some options on the car I wanted. He arranged for the car I was considering to be brought to my house so my husband could try it out also. He explained everything to my satisfaction. He did a really good job. I certainly would do business with him again.

I purchased a 2021 Tuscon in late February and am very happy with my decision. Justin at AutoNation was very easy to work with. He answered the million questions I had and gave me a better price than any other dealerships around had given. I was given a good value for my trade-in with no back and forth needed. Highly recommend coming here if you're in the market for a car.

This place has no problems selling you a car and telling you that they will fix it if something goes wrong. They want me to leave my car (it's the only one I have) while they fi a defective trunk latch. What am I supposed to do in the meantime? I was not given the option of having a loaner. I cannot be without a vehicle for 15 days. I'm a little upset and I may call some consumer advocates loke Clark Howard. I talked to a female and she attempted to transfer me to someone else, but all I got was voicemail. I need to feel like they will back their product and honor the promises made when they wanted to sell me the car.

Thanks to Willie for finding the car we were looking for and making it happen. Also, thanks to Pete with the finance part and explaining everything very well. This was a pleasant overall experience.

Great sales staff ! This is our second Kona from Autonation. We have purchased our last 5 cars from the one in Buford. Ivan Garcia Infanta was our salesman with both Konas. He is very nice, friendly, and knowledgeable about the the vehicles. We will be back!

Service Manager, Mr. Terry Han, was so helpful and was able to reset my blue tooth with phone, I am 79 years old and it was just beyond me. He also had the job (recall anti lock brake fuse kit) done in 2 1/2 hrs. as I am caregiver for 85 yr old husband with ALZ. THank YOu!!!

I had the pleasure of working with Willie he was amazing and provided excellent customer service.

Eric was very helpful, he answered all of my questions regarding repairs, warranty and future repairs. I enjoyed working with him.

I had very tight parameters to purchase a new car. Chaz was very low pressure. He did the leg work to find the right car at the right payment before I even walked in. Best buying experience I have had.

Amazing thank Grace and the whole AutoNation Hyundai team!!!

We were fixing up our daughters car as a surprise and were looking for a couple of last minute issues taken care of that had come up. The service department person was so helpful and understood our timing issue and was able to get us worked in so that the car was all fixed up and ready to go when we needed it.

Buford Autonation service has always been good. I bought my Tucson there 3 years ago and have been taking it there religiously ever since.

I had a great first time experience at Autonation Mall Of Georgia Hyundai. Kelly and Willie were very helpful and knowledgeable and I got a great deal on a 21 Tucson with no pressure at all. I highly recommend them!

I was in your place at Mall of Ga 3/21/21 . I had my appointment 2 weeks.. I had 8.00 coupon also 5.00 for making appointment. Still charged me 52.17. If this the correct charge for an Oil Change I will not be back for one also I have bought the last 3 cars from you. I had a problem with seat months ago that never got fixed. Betty aderhold

Quickly response and kind service. Kerry Han is best person who can care the customer, i like here !

Had a great experience with the representative Ben Petit. He was straightforward and extremely helpful with understanding the necessary repairs to my car. I appreciate that he made sure we were all on the same page at all times.

Great customer service help and professionalism by my service advisor, and while waiting I was offered a shuttle ride home while my car was being repaired and I accepted .They were also very prompt with the repairs and also with an estimation that I wanted on some future body work on my car. I was extremely satisfied with my service at the Auto Nation Hyundai .

My daughter totaled her car. I'm in VA and couldn't be there to help. The sales person and managers listened and then went to work. My daughter is happy and that makes me happy.

Aimee Gaskill is a great service consultant. Very nice person

Aimee went the extra mile to help resolve a misunderstanding with the parts we ordered and our model.

Went in for service on my car and it was completed in a timely fashion. Aimee was helpful and texted me right away with the cost of additional services the mechanic noticed I needed on top of my oil and filter change/tire rotation.

The person who took me to the dealership to buy my car was my referral who stayed with me during the process. She was promised a referral fee . We purchased the car in December. Four follow up calls later and she still has not received the referral fee and no return calls from the general manager. customer service?

They got started on time, the waiting area was clean and got it completed an hour earlier. Great service.

Overall Aimee was great, customer service was on point. Will be returning

Very quick and accurate service. Thank you for Mr. Han. He is very nice and helpful. My 3 cars ? been serviced from autonation hyundai. This shop is the top. Thank you so much.

Took my vehicle in for inspection when engine light was flashing. Appt was at 7am...4pm no one called me and when I called numerous and was bounced from vm to vm I finally demanded to not be transferred to a vm but speak to a live person. Found out new engine was approved to be replaced and they were working on loaner. Fast forward 3 weeks until repair was finally done and never received any updates until day of repair and never received loaner. Very disappointed in lack of of concern that I was without any transportation during this repair of my new car. Never would recommend anyone go here and I?ll drive out of my way to go to another dealership.

I've been a faithful customer for over 8 years and I'm not completely satisfied with the customer service. I've had a couple incidents in the past with the finance team as well as the service department. The GM, Jeff, addressed the issues and persuaded me to stay as well as other committed sales men, however, some of those behaviors still exist today despite the change in management. Honestly, I think there should be mandated customer service workshops for employees. If you need a trainer, I'll be willing to spearhead workshops.

Provided 10w30 oil to change oil Service provider refused to use it Said it was the wrong oil said it requires 5w30 oil Just had the feeling that the service department wanted to make more money

It was a great experience especially with our saleslady Jodi. The only time it started getting frustrating was when we were getting ready to sign the papers and the financial guy juts kept on trying to sell us more insurance coverage. I told him no several times but he is taught not to accept no as an answer, so he just kept on. I finally bought some just to get the process over with.

Hyundai Mall of Georgia is by far the best dealership I've ever been to. This is my second purchase from them and couldn't be happier. Give them a try, you won't be disappointed.

Aimee was awesome! Love this dealership! Always great service.

Very professional service

My sales agent is Willie Coleman. This is the second of three cars I have leased with him. Mr. Coleman was exceptional in helping me identify the right car and helping me with understanding the next step in the leasing process. He was respectful, listened to my wants and needs and then found the right car that matched my needs. The inventory was great, and the closing process was flawless.

Friendly greeting as soon as I pulled in. Made sure to come give me updates on the status of my car and a time frame.

Great and friendly service. The Hutu g process with no hassle was great and now I just completed my 2nd free oil change and tire rotation that came with my purchase .

Ben is the best!! He really made my service experience great! Kept me in the loop and got my service done in a timely matter. The guys in the back made sure the good vibes were flowing. I'll definitely be back again!!!

When my previous car got totaled, contacted sales agent Jodi, who helped with the previous car buying 2 years ago, for a new car. As expected, Jodi again worked out the details and confirmed all the details over phone before getting to the dealership. It was a quick and easy process to complete the process once reaching there. Same experience 2 times in 2 years is wonderful. Thanks again Jodi, for making car buying simple.

When my previous car got totaled, contacted sales agent Jodi, who helped with the previous car buying 2 years ago, for a new car. As expected, Jodi again worked out the details and confirmed all the details over phone before getting to the dealership. It was a quick and easy process to complete the process once reaching there. Same experience 2 times in 2 years is wonderful. Thanks again Jodi, for making car buying simple.

Courteous and professional staff

Great Sales People 👍I got a great deal on the car I found on line, They worked with us through the whole process We Thank you To All Who Helped Us

I was told a two hour wait. However the service attendant was able to move me up and it only took an hour. I reall appreciated that.

I happened onto the lot in search of a new vehicle. Chaz came out and introduced himself. From that point on I felt I was where I needed to be . Purchasing a car is not only a financial decision but emotional and mental. Chaz was patient and allowed me to bounce between styles and makes of cars. He had an innate comprehension of a style and feel for my situation. I appreciate his easy manner and patience. Chaz explained everything from financing to the inner workings of the vehicle I purchased. I am thankful for representatives like Chaz. Not a salesmen but a representative . One who represents the Hyundai Brand with integrity, patience, and empathy. Thank you Chaz!! Thank you to the support staff and financing for working a wonderful opportunity and allowing me to purchase my first car.

Ben, Eric and Justin were all extremely helpful!!! I purchased my Hyundai from the same dealership and get it serviced there.

Amy was great and is my preferred service analyst. She is a person of her word, follow-up is good, and works well to accommodate my crazy schedule.

I was a little disappointed this time. Service is usually really good. I scheduled a 9:30 appointment and waited at least 20 minutes before someone asked if I had been help. I there until after 11am. I was also concerned to see that several employees were not wearing mask. We have to keep each other safe

I appreciate the great customer service received to service my car.

Good customer service of the Service Advisor and the Service Technician

Yes they are patient polite especially Eddy I would recommend him he is great salesman

Hyundai Anti Lock Brake Recall Service Went well Dealer reviewed other parts of car and made recommendations for future additional service

Eric was excellent and communicated proactively. One repair item needed an adjustment the next day l, so that took away from the five star rating a bit. Once that need was identified, Eric and the shop foreman reacted accordingly.

I have currently been waiting over two hours for a simple oil change. The guy that was in charge of waiting on me was rude when I asked how in the world is an oil change over two hours. Even though I have free oil changes left I will not use them and never buy a car from them again. All they care about is selling cars with good customer service not actually what happens afterS

Received notification that my 2019 Hyundai Tucson SEL had a defective part relating to an "ABS Factory Recall". Contacted our dealership at AutoNation Hyundai Mall of Georgia, Buford, GA to schedule "Recall & Routine Service". Parts were not in stock immediately; however, within two (2) weeks the part was available and the dealership addressed the issue very professionally. I highly recommend the Service Advisor "Ben". He is very professional and courteous. The dealership addressed all issues and continued to provide the great customer service as in the past. Happy customer!

This was my first visit and was satisfied with the friendly professional service.

Service department excellent went in for an oil change and tires rotated great experience, great staff excellent job thanks to Ben. 🌟🌟🌟🌟🌟🌟

I bought BRAND NEW car. i have issues with my brakes.. surprise, surprise it can not be duplicated!! Their service department people including the supervisor are rude and could care less if problem is solved!! DON'T BUY FROM THIS PLACE BECAUSE IF YOU HAVE A PROBLEM WITH YOUR NEW CAR GOOD LUCK IN TRYING TO GET IT RESOLVED!!

Do not purchase from here. I have withheld my review for 2 years giving them ample opportunity to make things right. They refuse to do so! I purchased a suv that had been wrecked with rear end damage, this was not disclosed. The car fax was clean. Clear coat pealing on rear bumper. Spoiler is loose. Cameron acknowledged and promised repair while I was shopping for my daughter a car. When I didn’t purchase from them he denied repair. My vehicle is now making a whistle noise while in motion. Claimed to have repaired after 2 months. I picked it up and it’s still making the noise. They refused to ride with me to confirm repair. Took it back, manager stated he would investigate and call affiliates in CA, would call me in 2 weeks! Never heard back. I had 4 miles left until warranty was up. Contacted cooperation, they had a manager call me. He said to take to another dealership. They refuse to help or make things right!!

Got a great deal on a 2020 Santa Fe, great salesman and finance person. In and out. Great follow up.

Overall good experience. The people were very good. I would consider this location for a future purchase.

I am very satisfied with my purchase. The whole experience was very positive. Eddie was my salesman. I highly recommend him.

I have a Hyundai Elantra 2017 and may of this year I took my car in to have my paint on my hood looked at because it was peeling off in big flakes. I had taken it to the dealership in Athens and was told I would need to go to a Buford. I called and made an appt. I took my car in and spoke with Dustin he took a few pictures on his phone and told me that someone would be in touch to let me know if f Hyundai would cover it so I waited probably a month and never heard from anyone. I called to the dealership in Buford to speak to a Dustin and he was off the receptionist looked in the computer and told me that my car was not covered due to the 3 year paint warranty was up but she assured me I would get a call from Dustin when he was back. So a couple weeks went by and didn’t hear from him. I sent emails to customer service twice and was sent a generated email telling me I needed to take my car to the dealership which I had already done. I called customer service and was told I needed to get back in touch with the Buford dealership. I called and left a voicemail and no one has yet to call me back! I have seen numerous cars same make and model as mine with paint peeling off. There is even a FB group name “ Hyundai peeling paint “ people have commented and posted pictures of the paint peeling off of the White Elantra! I have a basically new car with the paint peeling off that looks horrible. Hyundai will not take any responsibility for the paint defect! I posted pictures in the comments!

We had a great salesperson but we turned in a lease vehicle but were told we had to drive both vehicles home and they would issue check to pay off balance. Not acceptable so they said they would turn in Ihqve not heard this was done and need to transfer insurance to new vehicle. This is the only bad part not going to insure both vehicles when I do not have position of one. A little negative on this point. They bend over backwards to make a deal and Larry the sales guy is really helpful.

Car salesman Mr. Coffee was very knowledgeable about everything concern I posed. He made my experience very exciting and with his help and his knowledge I didn?t get the normal upset stomach that I get when I?m dealing with car salesman. He made sure that the time we spent in your business was very minimal. The manager and the loan officer we?re very much in sync with Mr. Coffee. Best car I?ve ever bought.. I have told all of my friends about you all and I hope they come and purchase a car with you all.

Jean Eddy and his manager and coworkers were friendly and helpful. My octogenarian dad was helping me with the financial obligations involved in leasing a new Elantra. Eddy was understanding and made sure the process was as smooth and quick as possible. I would absolutely recommend them to any of my friends and relations.

Darrell and Robert were efficient and helpful. The automobile is in good shape in accordance with their used car policies.

Yes without question. I will return.

What can I say customer service is on point top notch as a fire fighter I work for the citizens of the county so my customer service has to be top notch. I bought a used car 2005 Hummer H2 Sut. my dream car yes its old but I love her. the front window shield had a crack in it AutoNation Mall of Georgia sent someone to fix it, and my truck was pulling to the right took it back and they are fixing it and gave a me a 2017 Dodge Durango as a loner. Now you can't get no better than this AutoNation you have made my car buying experience a dream come true thank you for your awesome customer service from your manager to our salesman Edin awesome staff thank you thank you......

Aaron, my sales guy, was phenomenal throughout the process of getting my truck. Also, Raquel in the Title Department has been absolutely awesome! One of the best car buying experiences I've had in my life with this team! I drove over an hour to get to this dealership and would recommend them to anyone!

Great service. Nice waiting room!

Keaton was a pleasure to work with. The only problem my had. It took six hours for oil change and put on new brake rotors. The reason was The first mechanic didn’t drive the car so he said it was the tires he didn’t even check to see if the brake rotors. Although I had told them that they were warped for the second time in 25,000 miles.

Our salesman's name was Willie. He was the most helpful any car salesman has ever been to me. He stayed late to show us how all the settings worked. He was very knowledgeable about the car. He was not pushy at all! Just easy to talk to, answer our questions, and help with anything we needed.

Great staff that works here

Omg! They are awesome! Aaron is wonderful! They really work with you and get you exactly what you want.

Darryl was honest and easy to work with. Made it quick and was transparent with me. Trading in my vehicle was a breeze.

What a wonderful STRESS FREE car buying experience! Just purchased a Certified Pre-owned Sante Fe Sport from Auto Nation Hyundai, Mall of Georgia. Our sales person & the whole buying experience was smooth sailing. If you are looking for a new vehicle I highly recommend Jodi Grutadaurio, she is very professional, covered all the bases as promised and more. Made the car buying experience enjoyable and fun! Will be using her again for our next vehicle purchase!

Excellent service from Aaron in sales to Peter in finance

Edward Chu was awesome sales person.

My Salesman was Wonderful! No pressure and very patient with my decision making and questions. My one opinion that?s not 5 star is the chairs! Very uncomfortable. They need to update their waiting room seating and desk chairs.

I took my car to the Buford Hyundai service department for problems with the electric power steering in my 2012 Hyundai Elantra. After dropping my car off on a Thursday morning at 9 am, I was called by service-person, Ben. He let me know that my car had been diagnosed and the issue would be approximately $1,600 (after tax) to fix. I should mention, the problem I was experiencing was a known problem in Hyundai models and was even recalled in the 2010 model. Because of these alarming facts, the nature of such a dangerous problem, and the outrageous price, we elevated our claim to Hyundai Assistance hoping they would recognize the facts, inequity, and injustice present. Further, during the same phone call in which we were told the price of $1,600, we asked for an itemized quote detailing the charges. Ben agreed to send the quote our way and elevate our claim to Hyundai Assistance. After waiting all day Friday, through the weekend, and into Monday morning, we were starting to get worried when we never heard back from Ben regarding our itemized quote and the Hyundai Assistance response. After we took the initiative to call, Ben was surprisingly reminded that he forgot to send our quote, but had already heard back from Hyundai Assistance - and guess what? Our claim was denied. During this call, Ben promised to text us a picture of the itemized quote he had forgotten to send. Moments later, I received a quote for over $2,000!! We were shocked to say the least... After questioning both Ben and his supervisor about these drastic changes, we were told "because you never received a quote in writing, we have no evidence that the price of $1,600 was ever given to you". One of the main reasons I chose to get my car serviced at a Hyundai dealership rather than a regular mechanic was because I was hoping to receive integrity and honesty from such an esteemed company. However, that was obviously not the case. Instead, we were treated with disrespect, lack of care/attention, and were lied to about price. I expect more from Hyundai and the brand they claim they are. After this very shady, and nearly criminal, experience, we decided to take our car to a local mechanic to get serviced. Here, we received nothing but honesty, fast service, and affordable pricing of $800 total for the exact same fix. I will never be returning to Hyundai (specifically Hyundai Buford) for a service or to purchase a vehicle. Further, I plan to file complaints with the Highway Safety Administration for neglect of this extremely dangerous issue. I hope this review helps other every-day folks avoid being taken advantage of by such a large corporation.

I took my car to the Buford Hyundai service department for problems with the electric power steering in my 2012 Hyundai Elantra. After dropping my car off on a Thursday morning at 9 am, I was called by service-person, Ben. He let me know that my car had been diagnosed and the issue would be approximately $1,600 (after tax) to fix. I should mention, the problem I was experiencing was a known problem in Hyundai models and was even recalled in the 2010 model. Because of these alarming facts, the nature of such a dangerous problem, and the outrageous price, we elevated our claim to Hyundai Assistance hoping they would recognize the facts, inequity, and injustice present. Further, during the same phone call in which we were told the price of $1,600, we asked for an itemized quote detailing the charges. Ben agreed to send the quote our way and elevate our claim to Hyundai Assistance. After waiting all day Friday, through the weekend, and into Monday morning, we were starting to get worried when we never heard back from Ben regarding our itemized quote and the Hyundai Assistance response. After we took the initiative to call, Ben was surprisingly reminded that he forgot to send our quote, but had already heard back from Hyundai Assistance - and guess what? Our claim was denied. During this call, Ben promised to text us a picture of the itemized quote he had forgotten to send. Moments later, I received a quote for over $2,000!! We were shocked to say the least... After questioning both Ben and his supervisor about these drastic changes, we were told "because you never received a quote in writing, we have no evidence that the price of $1,600 was ever given to you". One of the main reasons I chose to get my car serviced at a Hyundai dealership rather than a regular mechanic was because I was hoping to receive integrity and honesty from such an esteemed company. However, that was obviously not the case. Instead, we were treated with disrespect, lack of care/attention, and were lied to about price. I expect more from Hyundai and the brand they claim they are. After this very shady, and nearly criminal, experience, we decided to take our car to a local mechanic to get serviced. Here, we received nothing but honesty, fast service, and affordable pricing of $800 total for the exact same fix. I will never be returning to Hyundai (specifically Hyundai Buford) for a service or to purchase a vehicle. Further, I plan to file complaints with the Highway Safety Administration for neglect of this extremely dangerous issue. I hope this review helps other every-day folks avoid being taken advantage of by such a large corporation.

I had a pleasant experience at Hyundai Mall of Georgia. The salesman Aaron was professional and courteous. I bought a pre-own vehicle and we are enjoying the drive. The time spent purchasing the car was seamless at this dealership. This is the 4th Hyundai I have purchase. Thank You Aaron!

I am incredibly happy with my new Kona! I love it! The process was a breeze from the time I walked in until I left with my new Kona! Edward was very knowledgeable and helpful!

Good service - was looking for a new vehicle and located it on your website.

Chan Park at AutoNation Hyundai Mall of Georgia provided wonderful customer service. He was knowledgeable, professional, patient, and kind.

This Location has the most polite salesman I have ever met. It was such an easy process to purchase a car. Jose Gutierrez was my salesman. He is a young man with a big future!!!

Always a pleasant experience with this dealership. Extremely customer oriented. Justin Bush is an asset in every respect.

Horrible. I had to wait four days to get my car back, and paid over $2000. Furthermore, there is STILL a problem with my engine!!! They need to fix it for free.

This was only the 2nd time that I've been here since I'v e had the car. Didn't buy it from ya'll, but I will take it there for service. The Athens Hyundai dealership is closer, but I just went to ya'll instead. So far I have been pleased.

THIS IS WHAT SPENDING $40,000 LOOKS LIKE WHEN YOU BUY FROM HYUNDAI. We bought this car less then 2 weeks ago and got a flat tire right in front of their store. We thought “well aren’t we lucky! They’ll fix it right up for us!” Boy, we were so wrong. First, the guy told us that service was closed (we got there at 6:30 and service was supposed to be closed at 7) and that the manager can give us the address to WALMART to get it fixed. At this point we knew we had a spare so Phillip was like “I’ll just do it” Little naive Hillary was thinking “well surely these guys aren’t really staring out the window watching my husband change a tire when it’s 92 degrees and not gonna help” but I was definitely wrong. No offer of water or anything. We finally walk in, sweat dripping off our faces and ask for water.. but get this... WE PAID FOR A FREAKING GATORADE. It just doesn’t end... Finally, about to get the spare on and this guy comes out of THE SERVICE AREA (which we all remember was “closed”) and looks at the old tire and says “oh yeah, look at that you can patch that up.. just go to WALMART (again with this Walmart love) and grab yourself a patch.“ At this point, we can’t take much more.. but here comes our original salesman, and he says “wow, that’s a nice spare!” All I could do is look at him and say “you could’ve done better” (he just looks at me, like that meme with the guy who has a shocked face and a hand on the chest) “you see my husband out here working to get our tire on and you don’t offer anything or even come check in. You just got our money last week and that was it huh. Next customer, I really hope you do better” that’s when I walked off and drove away. ... but this ends well because thanks to FIRESTONE, they fixed our hole and put the tire back on for $20. All this for $20 Hyundai, was it worth it?

https://www.facebook.com/1255078853/posts/10223470752537706/?d=n

Horrible customer service from Michael Hendrix. He was disrespectful and dismissive.

All the staff was very helpful and the experience was very good .

Willie, Went out of his way to make sure everything went smooth from start to finish and I could not be more pleased on how east they whole transaction went.

5⭐s 1st Nick a very pleasant young man took my phone call was very knowledgeable and informative. I needed quotes on car repair I came in asked for him. The Only down side was a Kerri? at greeter service desk told me there was no Nick employee there.I persisted because I just spoke to him.He finaly found out a Nick was indeed working there.Unacceptable. Nick greeted me with a big smile and glad you came very pleasant young man.I also spoke at lenght with Dillian , Mike,and Justin.The respectfulness , pleasant ,knowledge this crew has is stellar and needs recognition . I had a positively horrible experience at your cousin Cumming dealership and I will be writing a zero star review. Your shop was honest ,fast,courteous, smiling greetings I cannot commend that enough. I 100% will recommend your service department once I got past Kerry to them.A very satisfied customer

Service Team horrible, Sales Team good

Your customer service sucks, there ware two of your service guys just setting at there desk on the phone WHEN I WAS PICKING UP MY CAR WHEN IT WAS DONE; they looked at me so many time not once they came to asked me if I needed help; one got up and went to other customer and helped them first; so yeah they suck. If this is the kind of service I will get when I get free oil changes for five years; I will not buy other Hyundai again. (WILL GO BACK TO HONDA)..Thank you

We recently purchased our 2020 Hyundai Tucson from AutoNation Mall of Georgia Hyundai. They were very helpful and answered every question we had about the vehicle we purchased. They were quick to research anything that we had questions about for accessories that we might like to purchase later. The salesperson, Willie Coleman, was very nice and helpful. Thanks, guys, for making the process painless!

Jodi was great in assisting us to buy our Hyundai Palisade! She made the process easy and communication was awesome 👍

The service engineer displayed great customer service and took time to explain everything to me in detail. I could tell he had exceptional knowledge and I had full confidence in him that the service recommendations I received were trustworthy. I will definitely recommend this location to others and will return again.

I just purchased a 2020 Tucson as a gift to my daughter for graduating college. Aaron Jackson was our salesman, he did a fantastic job making sure that we were taken very good care of. They didn't have the exact car that we wanted on their lot, but was able to have it delivered in just a few hours, and with a big red bow on top! The team there was great to make sure I got all the discounts available, including a military discount. Our buying experience was awesome, I would definitely recommend Aaron, and the team at Hyundai Mall of Georgia!

Wonderful experience buying my first car! Everyone was very helpful and great customer service. Willie Coleman was my salesman and he was awesome! Couldn?t of had a better experience for buying my first car.

Expert service best I?ve ever had I needed a rental and one was available then I hit something in the road with the rental and the service fee was way less than my insurance. The customer service was excellent

Terrible customer experience. On Tuesday May 12, 2020. I made an appointment to have my vehicle serviced. Oil Change, New keyless remote installed and a detailing of the vehicle (interior and exterior) I was advised that this would take up to six hours to complete. Vehicle was dropped off on Wednesday May 13, 2020 at 7am. We received a call at 4pm that the vehicle was ready for pickup. I surveyed the vehicle and was not pleased with the service I received. The interior of the vehicle was not touched or a poorly job was performed. I brought this to the attention of the service advisor on duty (Dustin). He surveyed the results and agreed that the service was done poorly. Since there was a service that was not done, I then decided to take a look at the other services that I had paid for. I opened the hood to check to see if the oil change was done. The service advisor took offense of this and ask me not to come to Hyundai Mall of GA dealership again. He repeated several times not to come back. He started the process of reimbursing the money for the oil change and the detailing. I was informed by the service advisor that I should have my money returned to me within three days. I strongly advise everyone to double check the service you ask and pay for at Hyundai Mall of Georgia. It’s a good chance that it was not performed or poorly done. Also be prepared for them to tell you not to come back if they see you checking your vehicle for confirmation that the service was successfully done and completed. I want be back!

Took my vehicle in for service. Work was done quickly, correctly and at the price I was quoted!

The service person was great. He kept me in the process as my car was getting service. He explain what had been done and was very detail. He had a mask on and talk to me at a distance. That was very good!

Ben Petit was wonderful. He addressed my concerns . I had my oil changed as well as transmission and coolant flushed.

Ed Chu in sales and Peter in finance were great. We spent 56 minutes at the dealership from start to finish. Now that's how you buy a new car!!!

Made appointment got a discount on service and parts. Didn’t have a long wait. Very satisfied

Everytime I have taken my car for service, it has been a good experience. This week my car wouldn't start so I called and Ben answered and told me to bring it in. I was able to get my car there around 10. Ben texted me confirmation if my upcoming visit with his info should I need to reach him. Ben had started a ticket for me and immediately introduced me to the mechanic who would be working on the problem. I received a call about an hour later with a diagnosis and recommendation. I was able to get my car later that day all fixed and running great and I received a 25 percent discount! I love this dealership and I appreciate Ben's professionaism, courtesy and great customer service. LCrumbliss

Very helpful and trustworthy on our first visit!!! Thank You!

Always receive great service. Clean and comfortable waiting area

It took 5 visits to fix my vehicle. On the 1st visit, the service department workers left and did not fix my vehicle and left me sitting in the waiting room. If I had not noticed everyone leaving, they all would have left and not told me. The service department apologized, but I wasted 3 hours. It took 4 more visits to replace.my fog light and fix my radio, when it should only taken 2 visits total. Terrible customer service.

Just had my Santa Fe serviced. Dustin was my service advisor, and he (as always) was so helpful. He's always so pleasant, let's me know what I need to do, and tells me about coupons !! Of course we all love coupons RIGHT !! It's always a pleasure when we come here.

Wnt in for an alignment. They returned the car with a pull to the right didnt notice it till I got on the interstate 2 days later tried to contact them to look at it again non one would contact me. Also they broke my dashcam and tried to hide it . Manager said he would make it up with 2 free oil changes so I though that would be ok.. jump to the future and I go in for the second oil change and everyone gave me attitude and said nothing was in their system. . Never will I use autonation for anything car related

awesome service....love hyundai mall of ga.

I was very pleased with the job done to my car but most importantly they took the time to sanitize my car down. Now that was very important for me especially with this COVID-19 and the fact I?m germaphobic.

When Hyundai promises something that means they will get it done!

Not like most dealerships..seem to be disjointed when solving any problems.

Kerry the service writer went over and above to see that my car was repaired quickly and correctly. Very professional and knowledgeable. Definitely recommend.

Kerry the service writer went over and above to see that my car was repaired quickly and correctly. Very professional and knowledgeable.

It was refreshing to work with people who really cared about my personal situation, limitations and needs. Everything was tailored towards meeting my needs within my tight budget. I was really taken care of by my incredible Salesperson Ms. Jodi Grutadaurio. She listened, she cared and she made it happen for me! They all treated me like family. I highly recommend AutoNation Hyundai Mall of Georgia in Buford. They are amazing.

I recently took my car to Hyundai Mall of Georgia for service and discovered that my engine was burning an unusual amount of oil. Dustin, in the service department, helped me determine my options. He explained what was going on and determined that my engine should be replaced. He communicated with me at every step in the process, and made the repair/replacement completely painless for me. He is outgoing, thorough and a consummate professional. He reached out to Hyundai headquarters and got approval for my engine to be replaced at no charge. I was blown away! I have my car back and it is like I am driving a new car. I highly recommend AutoNation Hyundai Mall of Georgia. Ask for Dustin. He is on top of things

I purchased a 2020 Kona SEL from Kelly Rice and Jodi Grutadario and I couldn't have been happier with the experience. This was the most aggressive dealership on price AND the best level of service. The car was a surprise for my daughter. Jodi delivered the car w/ a big red bow! My daughter was speechless. I could have purchased the car from any number of Atlanta area Hyundai dealers but Kelly and Jodi made me a AutoNation Hyundai customer for life!

Met promptly when I arrived, service was well explained and a fair price. Very friendly staff.

Carey was very professional and communicated with me through the entire process of my car being fixed. Kudos to the service department for a job well done.

First time going there and I would say it was a pretty good experience. I only dealt with the service department. Didn't buy the car from ya'll. I have a 2017 Santa fe Sport that I took to the service department. I will definitely come back for service. Dustin was my service advisor and he went over everything with me and was very nice and polite. The waiting room was nice and had drinks available if you wanted them and the restrooms were nice and clean. Free wi-fi which I didn't use but it's nice to have if I ever needed it. Thank you for servicing my car and letting me know that I have a good car. I think I do to. Never had a Hyundai, but I love my SUV.

Clean, Friendly , informative .. Kerry is very nice in the service dept..

The people in their service dept are very friendly and helpful. If you have to stay while they're working on it, they have a comfortable place to wait and they let you know how things are going along the way.

They did an excellent job. Very professional, friendly, and swift.

Ben was very helpful and professional. The service on my car was done in a timely manner. Kudos to Ben for a Great Job and a Plesant Experience!

Autonation Mall of GA has great people, very courteous and helpful!

I called the dealer hoping to get my oil changed and tires rotated. She was able to get me in Saturday early with Michael. My appointment went very smoothly , he came in for explained everything to me, found a coupon for me and let me go. Less than an hour. Everyone was very friendly too.

Ben was AMAZING!!! He walked me through the whole process and was a great representation of Hyundai Autonation!!!

Great. Service and wonderful staff we love our car and they remind us each time we need to have it devices and for that we are very appreciate because we have lots of other appointments and it's easy to forget one thanks AutoNation for all you guys do.

Great. It was the best car service ever. I enjoyed it

The service is very good and the people there are polite and don't have to long and also keep you informed on what they are doing to service your car.

Chan park and finance staff provide excellent service to me. Thanks.

Great experience! Thank you for the support and lack of pressure during the buying process.

Willie was super helpful, great experience! My daughter is so happy to get a car.. we are super happy if all the safety features!

Everyone went the extra mile. Very pleasant service experience! Dusty was amazing!

I just purchased my second vehicle from them and I'm extremely happy! I expressed my needs to them and they surpassed it! Peter in finance was amazing and made sure I had the right products to go along with my purchase and the best interest rate! I literally pay less for a better vehicle! Also, my sales guy Aaron, who was my finance guy on my first purchase got the job done and made sure I received the best deal! I'm happy overall and as long as I'm happy with driving a Hyundai, I'll purchase it again from Autonation Hyundai!

I recently had service here and had the BEST experience ever!! They were so friendly and quick and affordable!! Dustin was my rep and he was beyond amazing and helpful!! I did not like using dealerships before to service my car but now I don't want to go anywhere else. I would highly recommend this place and ask for Dustin!

My Santa Fe Sport is a great car. I had the oil/lube service done and the service representative was very helpful and courteous. Dustin Nelson thanks

I am very satisfied with the service department personnel, especielly Justin and Sar for greeting me immediately upon arrival every time and taking care my needs. Very friendly and helpful.

I recently had to have my car towed to Hyundai Mall of Georgia unexpectedly and I had the BEST experience. The staff helped me and got me in and out of there quickly and even helped me get to the rental car place across the street! Not to mention, the pricing was really fair and the quality of work was fantastic! Dustin was my rep who helped me and he was beyond great and even sent me text updates which was awesome! Thank you so much, I will definitely be back!

Friendly, courteous service. Shuttle available to anywhere within 10 miles for drop off and pickup at a designated time, makes the wait for the service to be completed, easy.

Ivan and Robert were helpful and awesome Throughout the whole experience was enjoyable Because of them

Super nice people willing to help.

Dustin was most helpful with all of my questions. The service was excellent, and they had me out of there very quickly. Very happy with service.

Thank you to Kerry Han for doing a great job as my service adviser!

Nice experience with Dustin. He handle my service and me with dignity and respect.

Prompt. Excellent service. Very considerate, thoughtful service folks.

I can't say it enough - Dustin is the absolute BEST!!! So happy he is back at the dealership again! I feel so comfortable and confident when he is in charge of the service of my car. He makes repairs and maintenance easy and he never tries to 'up-sell' me with things that I don't need done. I love having a Service Adviser and technician I TRUST - that is rare and hard to find. Dustin keeps my family coming back to have our vehicles serviced with confidence!!

I have to say that buying a car here was the best experience I have ever had buying a car. Usually I hate the whole process usually. From start to finish both the dealership and Shah Askari made the process both a pleasure and extremely easy which was fantastic. I love my new car and in the future I will start my car shopping at AutoNation Hyundai Mall of Georgia. If you are in the market for a new car go here first! Ask for Shah!!!

Great cars, excellent customer service with Karen. Everyone was friendly and helpful!

Dustin was awesome! He was very knowledgeable and friendly! He helped me save money and my service was done in a timely manner!

Great Customer service The experience was awesome

Friendly staff and very good in Service. provided good options to choose and select right fit on our needs.

Service advisor Ben was great to work with. Very busy day and he didn?t get rattled.

Everything was smooth and as promised, I will recommend Karen Roser to all my family and friends, looking forward to the next transaction with AutoNation Hyundai Mall of Georgia

I have been a customer of Autonation Hyundai in Buford, GA for a while. Recently, I needed to take my Santa Fe in for some service, and ultimately decided to purchase a new car. The Santa Fe was only 7 years old but did not have the safety features that the newer vehicles have. I had already used their service department in the past, so I will say that they are very devoted to the customer and the quality of work they provide. Every place will have hiccups, but it is how a business remedies the situation that defines them. They are geared to providing best practice service. This term is a quality term, and I have been in the business of providing this type of service to the customers in my chosen field, so I am very familiar with those efforts. Buying a vehicle is a time-consuming process in most settings. But it is what you walk out with that is the final determinate of worth. The gentlemen who assisted us were very knowledgeable, from sales to finance, they had a can-do attitude, and went the extra mile to make our experience worth the time. In addition, our salesperson Willie, took the time to go over all the vehicle's operational extras, so that when we drove out, we were well equipped to be out on the road, safe and without distraction. My husband is considering the purchase of a new vehicle soon. When the time comes, we will be right back at Autonation Hyundai, and will make sure that Willie Coleman is our salesperson.

I have been a customer of Autonation Hyundai in Buford, GA for a while. Recently, I needed to take my Santa Fe in for some service, and ultimately decided to purchase a new car. The Santa Fe was only 7 years old but did not have the safety features that the newer vehicles have. I had already used their service department in the past, so I will say that they are very devoted to the customer and the quality of work. Every place will have hiccups, but it is how a business remedies the situation that defines them. They are geared to providing best practice service. This term is a quality term, and I have been in the business of providing this type of service to the customers in my chosen field, so I am very familiar with those efforts. Buying a vehicle is a time-consuming process in most settings. But it is what you walk out with that is the final determinate of worth. The gentlemen who assisted us were very knowledgeable, from sales to finance, they had a can-do attitude, and went the extra mile to make our experience worth the time. In addition, our salesperson Willie, took the time to go over all the vehicle's operational extras, so that when we drove out, we were well equipped to be out on the road, safe and without distraction. My husband is considering the purchase of a new vehicle soon. When the time comes, we will be right back at Autonation Hyundai, and will make sure that Willie Coleman is our salesperson.

From buying to driving my experience was great, no games no haggling and was in and out in less than 3 hours.

It was very first service on time and people are friendly

Very easy to work with, work all done well and I couldn't be happier. Mike was a great person to work with and I will use them again!

Muy buena la atenci??n, los recomendare excelente servicio

It was a great experience from start to finish. Joy was extremely helpful and reassuring. I needed engine work complicated by charging and battery issues. The repairs were done quickly. I HIGHLY RECOMMEND AutoNation Hyundai.

I bought a car with Darrell and it was the most straight forward, pressure free car buying experience I've ever had. I went in to look at a car but then couldn't make it back in for several months. Even several months later when I called he remembered me. He and his finance manager Matthew were straight forward, there were no games, no haggling and what they quoted me was written directly on the contract(I've had a bad experience with a previous car dealer where they were dishonest). I wouldn't hesitate to buy another car from this team.

i Have purchased two vehicles from Autonation Mall of Georgia Hyundai. Both experiences were very positive I have purchased several vehicles in my lifetime and these purchases have been among the best. I recommend talking with Willie Coleman. Willie does not put pressure on you. He will help you find what you are looking for. He is knowledgeable about his vehicles and he will help you find a package that works within your budget.

Mike Hendrix is a rock star ? in my opinion. He was courteous, professional throughout the entire process, knowledgeable and detailed. Michelle (answered the phone), awesome. I recommend this location to anyone looking for a great dealer. This is review is based on my personal experience.

This place is great. bought my car and have is serviced there as well. Service department is honest, reliable, and quick.

Received a oil change and I was in and out quickly.

Treat active military like crap!

Had a Great experience getting my car Serviced at Auto Nation Hyundai of Mall of Ga. My Service adviser Ben was professional and attentive to my car?s specific needs. He explained my service options and future maintenance plans. The Dealership was clean and waiting room was customer friendly and accommodating. Thank you ?....

As always it was a pleasant visit to have my car serviced. The gentleman I was assigned to was so very pleasant and friendly.

Eloy and Joy were amazing. I would recommend taking your car there for service.

Aaron is the only Sales Person who I found in the metro area who didn?t play games. A win win! Great car, fair price. Processing the sale from support people was too slow.

Had to bring my car in because it wasn?t starting properly (needing jumped a couple times) despite having the battery changed a few months ago at a different AN dealership I live closer to. For this problem, I took it to Autonation Hyundai, and they took great care of me and my car (I bought my car at this dealership about 4 years ago and have a warranty under Autonation up to a certain mileage/year. I also bought a battery a couple years ago which has its own lifetime warranty). They changed out the battery, ran a slew of tests, and were able to determine the issue- which thankfully was an easy fix. Thank you to Mike H., Eloy, and Aid for fixing this problem quickly and ensuring that there were no other issues involved!

Finding and buying a car shouldn't be hard, and that was exactly my experience with AutoNation! They made everything easy and stress-free, I will definitely recommend.

I brought my car in for service and a recall and they were fast and friendly. I will go back there very time I need something for my car. My service advisor was awesome. He went out of his way to ensure I was taken care of

I had some initial correspondence with their general manager, Aid, earlier this year in regards to a 2019 Hyundai Santa Fe. Aid informed me over emali that we couldn't come to terms and that my ask was a bit unreasonable at the time. I picked up the conversation again this November/December when I was ready to make my purchase (the birth of our first child delayed things a bit). Aid again said that we were too far apart on numbers...but he did tell me that he would beat any offer that I could bring to him by $500. I didn't think much of it...until a few weeks later when I received a near slam dunk of an offer from a competitive dealer. I touched based again with Aid with little expectation of him honoring his word...but...he did just that. He told me to bring in the offer and that he would not only match it, but beat it by $500. He did just that. When I arrived at the dealership, I worked exclusively with Jodi - who was absolutely awesome and the antithesis of what your typical pushy, passive-aggressive car salesperson is. She was friendly and honest and didn't try to up-sell us or pressure us into a deal we were uncomfortable with. I walked in fully expecting some sort of bait and switch...some sort of run around...or some last minute haggling by the dealership to renege on the deal. However, they did the exact opposite. The terms that we agreed to over email were instantly met without hesitation and even though we couldn't get financing done before the end of the day, Jodi let me drive the car home (I returned the next day to finalize the deal and set up payment). My entire experience was above and beyond anything I had expected...and honestly...no B.S....the best experience I've ever had at a car dealership. I cannot speak more highly of their staff - especially Jodi. She was friendly, patient, knowledgeable...and took care of all of our needs without us feeling the least bit pressured or stressed. She was the star of the show for sure in terms of my experience there, but overall, the dealership treated us kindly and gave us more than a fair deal. I'm normally hesitant in dealing with dealerships because of the typical sales games that they play...but AutoNation Hyundai shot me straight. They told me to bring my best offer...and they'd beat it. That's exactly what they did. If you're in the market for a Hyundai, give AutoNation a serious look and ask to work with Jodi.

This place is great. In and out in no time at all.