Recent Reviews from AutoNation Hyundai Mall of Georgia

It is fine, but way too long time. I arrived at 8:30, but I didn't leave until 12 noon.

Ben Petit … period! And don’t let me forget the Pink Shuttle Guy … Please share kudos with him, he was great! I purchased my Hyundai at another dealership, but I will happily drive the 30 miles from Downtown to get my car serviced at AutoNation Mall of Georgia. The Service team is always so accommodating and thorough. Highly recommended!!!

Justin Jones is the best mechanic ever!!

Our service rep Aimee was wonderful. She was very attentive and communicated with us throughout the entire process. We had actually taken our SUV to AutoNation first but was told by the warranty people that we had to take it to our original dealership Rick Case even though RC told us we could take it anywhere. RC wanted us to start the entire process over again and couldn't get us in for another two weeks, They lost the keys for a day and never communicated with us at all. I called 30 times and either no one ever answered or or the automated system just hung up on me. We got so frustrated we asked them to drop the claim and got special permission to go back to AutoNation. The service rep at RC never even spoke to us beyond asking our last name. He just said we'll bring you car around and walked away. We called Amiee and she got us in the same day and got everything taken care of. We are so grateful for her kindness. She even gave our son a toy to take home. I would highly recommend AutoNation and if you ever need service, ask for Amiee.

Purchased a truck on Sunday for my son. They agreed to change the tires and replace the brakes. The truck was delivered this morning. It is a used truck and I understand that it is sold as is, but it is already inoperable. I am very unhappy about this situation. My son needs to get to work.

Excellent and knowledgeable salesperson. Price for the value can’t be beat! Willie Coleman patiently spent extra time educating us on all the many cool features on our Tucson and showing us how to use them. We read reviews on Car and Driver and Hyundai is a top choice! We love ours!

Willie Coleman was excellent and very knowledgeable about the vehicles he sells. He spent so much time making sure we understood everything about our new Hyundai and its many cool features. The price for the value can’t be beat! See reviews on Car and Driver if you don’t believe me! :)

You need to make oil change appointments way too far in advance. Then 2 hour wait. The service is always good and friendly.

Can’t get a call back from the Service Manager. Ridiculous. Went in person and he was out - said he would call to discuss a matter within a few hours - it’s been a week. This is not the first time this has happened.

Been waiting for a call from Service Director Justin, after going in person to speak to him over a week ago. Was supposed to call within “a few hours”..:it’s been a week. Not the first time this has happened! Ridiculous!

I bought my car from Auto Nation Hyundai last year. From the first phone call to the moment I drove my car out of the lot everyone involved was so attentive, listened and helped me find just the right car for me. The service experience was. I different. I would recommend buying a car from them to everyone. I love mine!!!

We just purchased a Toyota 4runner for our 16 year old from Jodi Grutadaurio at AutoNation Hyundai. I have to say that it was one of THE BEST car buying experiences we have ever had. Typically I dread going to a dealership and hate the car buying process, but this experience was very different. We live in Florida and I found the vehicle listing online. I reached out about it communicated via phone and text with Jodi. She was super responsive and helpful sending me additional photos of the car and the carfax report. I was blown away that we had the entire transaction almost completed via text by the time we arrived at the dealership in Buford. The car was immaculate and exactly as represented in the listing. The buying process was super easy and thankfully very low-pressure. Jodi even went to the trouble to put balloons on the car to surprise my son when we arrived. I highly recommend AutoNation Hyundai and especially Jodi!!

We just purchased a Toyota 4runner for our 16 year old from Jodi Grutadaurio at AutoNation Hyundai. I have to say that it was one of THE BEST car buying experiences we have ever had. Typically I dread going to a dealership and hate the car buying process, but this experience was very different. We live in Florida and I found the vehicle listing online. I reached out about it and communicated via phone and text with Jodi. She was super responsive and helpful sending me additional photos of the car and the carfax report. I was blown away that we had the entire transaction almost completed via text by the time we arrived at the dealership in Buford. The car was immaculate and exactly as represented in the listing. The buying process was super easy and thankfully very low-pressure. We were in and out in a little over an hour. Jodi even went to the trouble to put balloons on the car to surprise my son when we arrived. I highly recommend AutoNation Hyundai and especially Jodi!!

Friendly, fast, professional service.

Willie is your guy. Willie is the man. Big Willie for the win. Fair deal!!

I am not happy about the change of tone from the staff member that was helping me. Through email and text the experience was pleasant. Once I was there in person they dismissed my words. I brought my dad for support but they addressed him the entire time instead of me. I was was the one there to purchase. Sorry Edin that bringing in your friend to talk to my dad didn’t go your way. Negative stars if I could.

They are absolutely the best! I drive from stone mountain to buford to get my car serviced here and been going here for 5 years so far and they have never disappointed me

Don’t take your Car Here If You Don’t Have a Extra Car My has been With Them For 3 mths and They did not give me a Loner car at all and when they did my appointment was at 8:30 to get the car and I called and said I’m running late they told me they gave the car away already wow so they give you the run around and never call back so I’m now left without a loner cause the girl in Customer Service was very rude I will never bring my car here again.So if you going to get a car make sure you’re there 2 hours early or else your loner will be given away they told me they would call enterprise 5 hours later no call back.(Her Name Is Amy )

Sales staff was a pleasure to work with

Auto Nation Hyundai was extremely helpful and thorough with their service. I am completely satisfied with the work done on car.

Very amazing customer service, especially from Mr. Peter Im. Mr. Im was very nice, funny, and a really great person overall. I would recommend asking for Mr. Im for your next new car. My father and I had a great time at the Hyundai dealership because of Mr. Im and co. The staff was nice, prices were great, and overall, Mr. Im was the reason we bought the new car on that day

The best car buying experience I have ever had!!! If you are looking for honesty, integrity and outstanding customer service go see Louis Dymant!!!! He worked through some complicated issues in a stress free manner and made sure our priorities were met and made my daughters 1st car dreams come true! Thanks Louis!!!

The best car buying experience I have ever had!!! If you are looking for honesty, integrity and outstanding customer service go see Louis Dymant!!!! He worked through some complicated issues in a stress free manner and made sure our priorities were met and made my daughters 1st car dreams come true! Thanks Louis!!!

I took my 2013 Sonata to AutoNation Hyundai Mall of Georgia for service. The service department was very professional, the customer service was outstanding, and the repairs were completed quickly. Aimee did a great job; she was quick, thorough, and professional. I would also like to give a very special thanks to the Service Director Justin Bush. Justin is an outstanding professional and his integrity and professionalism are commendable.

Excellent experience for the second time with the service department. When I pulled in for my appointment, there were at least a dozen cars ahead of me and I was afraid I would be in for a long wait. I was checked in promptly and all of my concerns with the car were noted and addressed. I was in and out in a little over an hour and a half. Great service and thorough, attentive service reps!

I had such a great experience with them. The whole staff is nice and friendly and they really do value you. They make you feel welcomed into not only their business but as a part of the Hyundai family. Overall I was happy .

The service took longer than we were expecting and they didn't update the oil change sticker in my car. I was surprised that they charged to replace the battery in my key when Kia down the street did it for my husband for free. May have to buy a Kia as my next car instead.

제네시스가 없네요

I love my car!! Willie Coleman &Eddie were GREAT!! They made the experience and process as easy as it could be.

Ive tried called for days now to try and create a appointment. The service department never answers. In addition the automated system just sends you back to the main message. Ive even left voicemails to no avail. Overall not very satisfied With the service.

Kierra and Robert were wonderful!! They made what seemed impossible possible. Thanks you guys so much for blessing me!!! The customer service and patience was great!! I'm enjoying my new car. I would recommend you all to anyone!!

great!! AutoNation Hyundai Mall of Georgia

Now have bought two cars there. Car buying is never enjoyable but they make it as painless as possible. Didn't pressure us at all and did great followup the week after purchase. Even the finance manager was kind and low pressure! Hope they are still around 10 years from now when we buy our next new car!

I bought my first car here and it wasn't a pleasant experience. The car had a hardware problem when I purchased the car and the dealer said that they will fix it and deliver the car next day. Also, he didn't explain or even mention about protection plan that was charged to me. On the next day, the dealer said he couldn't find a driver to deliver my car and he asked me to come to the dealership again to pick up my car. The overall experience wasn't pleasant and smooth at all.

My first time working with Eric and he was fantastic! Very friendly, courteous and attentive to my service appointment. Mike H was awesome as always! He is what true customer service is all about!

Got the vehicle I wanted with all the updates, Finally!

Sales man Ed very helpful and went above and beyond to help me

Service was prompt and excellent.

This was a great car buying experience. I found what I wanted, and got prompt responses to inquiries and got the price I asked for.

I received excellent service from my Automobile Salesperson, Willie and Peter in finance. Both Willie and Peter were very professional and attentive. However, the General Manager, Aid sent me a “How was your visit at AutoNation Hyundai Mall of Georgia?” email, which I replied to and he never responded. I informed him how they needed a receptionist because I waited in the showroom until Willie walked by. Mind you, the dealership was not busy. I also informed him that I did not like being forced to pay for the $500+ car care protection, which is a waste of money. I traded in a 2016 Jeep which was in mint condition inside. I don’t have pets, I don’t have grandchildren, and my husband and children are OCD like me; and the bottom line is, anyone can purchase Scotchgard and only spend $20.00 to protect the interior of a car. At the end of the day, Willie was the only reason why I purchased the car there.

Awesome service.

The service department is the worst. Take your car anywhere but here! I was advised by Justin there are other Hyundai dealers I can go to and I will be doing just that.

The service department is the worst. Take your car anywhere but here! I was advised by Justin there are other Hyundai dealers I can go to and I will be doing just that.

Everything was great. Check In was wonderful and I was promptly called soon after diagnosis to explain the problem. My only issue is the client waiting area and check in area is not so welcoming.

I had to have my car towed to Hyundai secondary to a damaged hose leaking oil to my turbo. Hyundai was already a week backed up with work but still diagnosed my car and replaced the hose within 24 hours. All of the service professionals are very professional, efficient, and informative. I would recommend any service or repair with Hyundai Mall of GA.

clean sales people very friendly. Buying went smoothly. Would not hesitate to have my friends check you out. Sincerely Palmage Hall

Too slow to have a basic service done and always overbooked.

Thank You, Auto Nation Hyundai Mall of Georgia, You were so gracious to take me for my car service even though I showed up a week earlier...My Fault.. OOPS :O Love this service department!!! I would highly Recommend.

Had an oil change appointment for over a week. Got repeated reminders. However, 9 a.m. appointment for a simple oil change lasted almost three hours. Terribly tiny waiting area with little option for social distancing. No updates on delay. Frustrating and disappointing.

service advisor BEN went over the top to accomodate me. he gave me his direct line, because its difficult to get in touch with anybody around there. he said he would get me a courtesy car to pick me up when i got back in town..

Upon arriving 10-15 minutes early for my recent oil change appointment, we encountered a line to enter the service department. Not sure what happened, but no one came over to advise of the situation, check us in or anything. After about 15 minutes, my husband approached a service advisor who advised that it would take about 4 hours to get our service done. We did not have that kind of time. He was then told that if we returned the next morning, our appointment would be honored without the long wait. The promise was honored, and I am grateful for that. Unfortunately, it took two round trips (we don't live in or near the area), extra mileage, time and fuel to get what we had an appointment for and no concessions were offered.

Great customer service, wasn't in there long very professional.

We first went to the same dealer my wife got her Hyundai from a few years ago. They basically told us "If you don't buy it, someone else will." Hard sell. So, we went to AN in Buford. Louis (sales) and Robert (finance) were excellent guys to work with on our recent purchase. Louis found the exact car we wanted - model, trim, package, and colors - while we waited, with huge savings over the other dealer. Lou's a fantastic conversationalist as well. Lou and Robert walked us through one of the most painless sales ever. We can't recommend them high enough!

I would definitely refer family and friends to Hyundai Mall of Georgia…ask for Jodi. She and her manager took such great care of me, they got me into the car I wanted and took care of all my needs! Thanks Jodi!

After a few weeks of waiting for parts to correct a possible fire hazard recall Genesis G80 (006G), I was reminded 4 times by AutoNation management to be sure to meet 7:00 am appointment 7/28. At appointment, stated I was at facility for recall and did they have time for 18,000 mile service. Advisor stated "of course". After 2.5 hours, I was informed car was ready and that I would have to schedule an appointment to have recall 006G accomplished WHEN PARTS WERE AVAILABLE. Senior advisor told me management schedules appointments without checking parts availability. In 3 years of servicing my G80, this is the first wrinkle I have encountered with A/N Hyundai at Georgia Mall.

Horrible customer service do not recommend to anyone! Stay away from them! We went else where and got a much better deal with awesome customer service!

Jodi was fantastic. I felt she had my best interests in mind and truly wanted to put me in a car that fit my needs/wants. I'd highly recommend AutoNation Hyundai Mall of Georgia.

Great Experience at this Hyundai Dealership. I was completely unaware of my complimentary maintenance on my new car, but they reminded me. Perfect timing! Good job guys!

Thankful to the Autonation Hyundai Mall of Georgia team for an easy car buying experience. Shoutout to Joi for her knowledge and willingness to help and answer all questions!

7/29 Update: Editing this review. Sales reached out to try and give resolution. I would stick to my previous point to be wary of finance but the sales experience was a positive one. Purchased a car from this Autonation dealership over the weekend. I am in a different state but my parents are in the area and I was purchasing a car for them. Eddy, our salesperson was great - really felt that he had our best interest at heart. The only reason this gets 2 stars instead of zero is because of him. I just received the documentation in the mail to sign and I see that I had been "signed up" for a windshield warranty and a dent warranty that I was never advised of. This took the price of the vehicle up $1000. My parents love the vehicle and i'm glad they didn't have to deal with the unprofessional tactics to sell add-ons...I can honestly say this took the experience from great to extremely disappointed. I'd go elsewhere, or at least, ask for full disclosure beforehand.

Chaz and the rest of the staff made this such an easy experience. I was looking for a car for my son who is a new driver, and I had a tight budget. Chaz was able to get us a great car in a price range we could afford. Wonderful experience!

Had a great experience working with Edward Chu to sell my vehicle to AutoNation. I would highly recommend considering them when looking to sell your vehicle!

Best People, service and very accommodating

This was the second time I brought my Palisade in for the same problem. Shortly after buying our 2010 Palisade, we noticed a foul, hard to describe odor every morning that persisted throughout the day. The first time, the saleperson sort of blew it off. We finally talked to the manager and he had them de-odorize the car. By the next morning the noxious smell was back. The second time I came, they repeated the process. Unfortunately, the odor came back by the next morning. The workers were respectfull, on time, and did as much as possible to fix the issue. They suggested I go directly to Hyundai if the problem persists.

Best People, service and very accommodating

I like the car and liked the sales person, Eddy. But my overall experience with dealership was not good. After negotiating a price over the phone, the dealership informed me that the agreed to price did not include dealer add-ons. I left and shopped around. Ultimately their price was competitive. We re-negotiated and agreed to an "all in" price. Once I arrived to the dealership to pay cash, it took 2 hours. At an hour and forty minutes, I was told they couldn't accept a personal check even though I told them when I walked in that I was paying by check. We ultimately got it worked out where they loaned me the car over the weekend and I returned to the dealership on Monday with cashiers check. But the process was extremely time consuming and frustrating. I asked to speak to the senior manager during the process. Whether the employees choose not to contact him or whether he chose not to see me, I can't answer. As I was leaving, I asked again and met with him. He basically said the check policy was AutoNations and there was nothing he could do. When pressed on the 2 hours to complete the purchase of the car for cash after negotiations were complete, he stated that was "industry standard." Ultimately I was disappointed and frustrated with the experience.

I would highly recommend AutoNation. I just bought a new car from them and I was very happy with the process. Louis is the best sales person I have ever met. I got an initial quote online. There were no games and no pressure tactics. I got a decent value for my trade-in and Louis went out of his way to make sure everything was perfect. Even after delivery, he followed up to check if everything was fine. I will definitely go to them for my next car and definitely work with Louis.

Hyundai Mall of GA is awesome! They were quick and kept me updated on the status of my repair. Even though they were short handed. They did such a great job and I’ll never buy another kind of car! Thanks y’all!

Worst service I've ever seen. In person and on the phone, if you can even reach them during their office hours. I had called 5 times and got stuck in a robo loop when they dont pick up. Eventually the call self ends, so they just hung up on me 5 times. The 6th time they just put me on hold. I told them specifically how my car would cease to accelerate WHILE DRIVING and how to replicate the problem. Sounds like they didn't really put the work in after they contacted me and said nothing was wrong.

Service here far exceeds Gwinnett Place Hyundai and Highway 78 Potamkin Hyundai. Finally I’ve found real service, excellent techs and reliable service. This location appreciates it’s customers! A far cry from the nightmare of Potamkin on 78 & Gwinnett Place!!!

Got in on time, no paperwork needed, no muss, no fuss. What more could you want?

Great service fair prices! Pleasure to visit quick in and out.

I purchased my 2017 from this dealer and had a great experience, 5 years later I had a service problem that required special help, Justin Bush (Service Manager) took care of me quickly and professionally, even though I had moved quite a distance away their service was worth the trip!

BEN IS AMAZING, THE BEST ADVISOR IN HYUNDAI MALL OF GEORGIA.

Ben went above and beyond to make sure I was taken care of. Fantastic Service!!!

Great service, one of our most pleasant purchases to date. Their used sales team is awesome!

I love my Hyundai Kona. I took it in Monday for the first warranty service oil change, tires rotated etc. They were very nice! I arrived a few minutes before my appointment time and they got me in and out of there quickly. I highly recommend the sales and service department.

Excellent job and very polite service!

Great service!

terrible service department, clown like behavior, I wouldn't trust them - They misdiagnosed my repair would have cost me thousands and still be broke. Do yourself a favor Go Elsewhere!!!

Needs to work on a few things! Start by opening on time.

Great service. Had warranty work to have done. Fast and courteous staff.

Aimee provided expert, knowledgeable, emphatic and prompt service.

Quick visit to remove wheel locks from 2014 Hyundai Santa Fe Somehow the key was lost I was able to arrive and be serviced within 35 minutes . While I was there, service adviser noticed 2nd ABS recall needed to be addressed Which it was the saving me a additional trip ( Dealer is 45 minutes from my house . All of the issues handled efficiently in a timely manner. What a great experience. Dave L. form Gainesville Ga

They're were willingly to work with me and match my needs

The service person was so nice and willing to go extra miles to help me.

My salesman Eddy was very professional and great. He was so great I was going there to buy one car and ended up buying 2. He responds to your text quickly and knows his products. I can’t say my experience with the finance manager was as great almost cost them 2 sales.

Eric is the best! he got my car fixed quickly and cheaper than expected! I LOVE HIM!!

The buying process was seemsles and easy. Friendly staff and a very good salesman. I would recommend this dealership.

Write a review 2 months ago and still getting the run around about my refund at this point I’m beyond fed up. This dealership is playing games it’s been 4 months and have not been able to figure out when my cancelable warranties will be paid they just keep saying it’s pending and should only take about 4-5 weeks YET it’s been 4 MONTHS iguess they don’t wanna pay up smh

I will be contacting BBB & consumer affairs. I will not be harassed & threatened. This dealership is ridiculous!! please don’t purchase anything from them. I need corporate number & contact the news station after all that I dealt with this location. I need someone to shine a light of what they have done to me.

Professional and thoughtful. Excellent customer service.

Excellent, prompt, courteous service.

I showed up unexpectedly and spoke with Dylan about getting my AC fixed. They were able to take it immediately and had my problem fixed by the next day and completely under warranty. Very friendly and professional.

Our sales guy was not pushy. Listened to what we was looking for and took us right out on the lot to show us a couple suvs. We test drove one and loved it. They didn’t low ball us on our trade in. After we figured out that was the vehicle for us everything went very smoothly and fast and now my wife loves her new Santa Fe. Thank you for all your help.

Eddie (salesperson) was very responsive and handled all of my issues with care. I would definitely trust purchasing from this dealership again.

Sales and service staff are very helpful!

Jody, our sales person was outstanding and extremely knowledgeable regarding the Palisade. The entire process was made as easy as possible considering it is a car dealership.

Took 10 months to get an engine, need I say more

Prompt, excellent, and courteous service. In a matter of hours after towing, our car was ready and in very good shape.

Es primera vez que compro carro, el vendedor súper atento, me me ayudó demasiado, me explico cada función del carro, de verdad, se tomó su tiempo para atenderme, muchas gracias @victorFernandez y @gabrieleon. Los recomiendo

A little disappointed they don't wash and vacuum with your service.

I went in for my first oil change for my Santa Fe and thought I'd be there for a couple of hours and an hour later, Eric came and said, you're all set Ms Kennedy! I was satisfied with my service.

Ben was very professional and helpful.

Jodi and her team all Rock!! Thanks everyone for making this so easy for me on buying my car!! I will definitely be spreading the word!

Aimee was Terrific, Steering problem was repaired quickly, no issues, great service. thank you

very bad service, you wanted to charge me for maintenance when it is included in the fee. they did not wash the car, they did not provide taxi service. at all other dealerships they have it.

I was so impressed with the service that I received! My Elantra's oil change and automobile checkup was thorough and completed in 45 minutes! I highly recommend AutoNation Hyundai Mall of Georgia!

Edward and the team went out of their way to get me into my dream car. No hassles, no sales tactics, just genuine willingness to earn your business. Highly recommend.

Edward and the team went out of their way to get me into my dream car. No hassles, no sales tactics, just genuine willingness to earn your business. Highly recommend.

세일즈담당( Chan Park)의 빠르고 친절한 일 진행으로 우리의 시간을 단축시켜 주었고 모든것이 순조로웠다. 이분께 벌써 2번째 현대 차량을 구입했고, 앞으로도 현대차를 구입한다면 당연히 이곳으로 갈것이다. 융자를 담당하신분의 설명도 감동적일만큼 친절하였다.

Very pleased with the service and the time it took to complete the job.

Eric Nunn is AWESOME!!! He listened to my needs. Didn't push and gave excellent recommendations. He truly is there to help the customer.

They picked up and delivered my car for my oilchange. Wonderful!!!

Aimee in the service department is AWESOME, and not just cause we spell our name the same, LOL! She communicated with me and was very knowledgeable.

We scheduled our 2019 Ioniq for routine 40K servicing. Dylan greeted us warmly, reviewed the recommended service items, and said he’d try to get us in and out quickly. The process was relatively quick, and we even got a complimentary car wash before getting on our way. We love our Ioniq. Thanks, Dylan and AutoNation.

Thorough, kind and quick. Justin was knowledgeable. Far superior to feeling pushed aside or squeezed in at the other dealerships service departments.

There are no words to explain the level of terrific customer service I received from Justin! He literally went out of his way(driving an hour to come get me) to ensure that my vehicle purchase went well without a glitch! Also, Pete was so helpful in assisting me with outstanding rates and needs that satisfied my budget! I never had a car buying experience like this. Thank you soooo much Justin and Pete!

The staff at Autonation Hyundai Mall of Georgia is exceptional. We are proud to be in the "Hyundai" family and this dealership has truly treated us right. We also have a nonprofit organization and someone seen the work we do and donated a 1996 Toyota Tacoma to us, and when we asked Hyundai if they could please help us get the truck running, they donated their time to get the truck running to help us continue to feed many families in Gwinnett County. We could not have done this without Hyundai caring about our communities to make sure families are fed. Thank everyone at this wonderful dealership for always going a step above to service your customers with pride!!!

June 9th sold my car to them clear title. They were fast about making sure the finance company paid them for the vehicle I purchased. I already received my first monthly payment coupon in the mail today. I DONT have the balance owed to me for the car I sold to them!! Today is June 22nd. Extremely fast to blow up your email and contact you about purchasing a car but after Nothing I have emailed multiple times called and was assured the manager would contact me yesterday June 21st nothing.Crickets. I wont be buying another car from them. Post sale follow-up terrible. Fitzgerald Clearwater FL is much better have purchased multiple cars from them previously I regret not sticking with them

I appreciate the great customer service from the Service department.

I'm so grateful to Justin Bush and Mike Hendrix and their team at Hyundai Mall of Georgia. They take great care of my 2014 Toyota Rav4, so I'm extra grateful they work on all fleets. They treat me with respect and I always learn more about my car when I have to take it in. Whatever the issue is, they take super care of it at an affordable price. These people are the best!

Always get the best service and customer care. Ask for Mr. Ben Petit 😎

Worst ever. Three hours for a quick lube. Told to do afternoon appointment when not busy. Vehicle done and it sat for 20 minutes because I watched the technician. Had to get representative to pull out my car. Never again.

It was the best!

Excellent customer service. Friendly staff and welcoming environment

Good experience part came it right away and was put in the next day

BEN PETIT IN THE SERVICE DEPARTMENT IS AWESOME. HE GIVES CUSTOMERS THE BEST SERVICE.

protection plan doesn't actually cover anything

Needed exact match tire to other 3 to get back on the road. The dealer found it, checked for other damages to vehicle, performed 4 wheel alignment in less than 2.5 hours --- without an appointment.

Great service department! They are knowledgeable and very helpful.

We operate a nonprofit organization, providing food to families in need in Gwinnett county during Covid-19. A lady saw our work and donated a truck to us, and we trusted AutoNation Hyundai to help us with repairs. Because of their outstanding community service as well, they helped us with providing some of the parts we needed as well as labor. We have now been able to pick up loads of food to help alot more families. We could not have done this without a great service department, especially Justin, Eric, Surge, and Mike. Also we thank Kevin in the finance department. Thank you for caring for our community.

Grace was very knowledgeable about the vehicles we were considering. She was easy to work with! They were not pushy and cared about our satisfaction!

Jody did such an amazing job working with us on our new Palisade. She made sure we were up to date on when it was coming. I really enjoyed working with her. This is the 2nd car we bought from AutoNation Hyundai and will def be sending our family and friends there way.

Dylan was courteous, knowledgeable, prompt, organized and friendly.

Amy was my service rep; she was professional, and helpful. My car was serviced as I requested.

The female service rep was 5 stars. This is solely about the actual service. It honestly should never take 4 and a half hours to get an oil change and an alignment when you have an appointment. My appointment was at 730 am and I did not leave till noon.

The service department supervisor is unprofessional and rude. Don't go to them if you need quality work done. I had to bring my car back several time for the same issue and they let the car sit for over a month before getting the permission from the manufacturer to replace the transmission. I am now having the same issue with the NEW transmission and Justin, the new service supervisor, was nasty because I brought my car to them with low gas in the tank. I brought the car in as is because it was stalling on the road and I didn't want to get stuck in the middle of the street. They only test drove it for 8 miles and told me they saw nothing wrong. This is the same thing that happened before the transmission needed to be replaced and I felt that they should have tried to keep the car longer to replicate the problem. They were too anxious to get the car off the lot because they weren't making money on a car with "no problems". They were begging customers to come in during the start of the pandemic and now that business has improved, customer service is worse than ever. Bring your patience if you go service there!

Good customers service. Friendly people ,no pressure.

Great experience with Ed Chu and Robert in finance. Sales manager Kevin is a rockstar. AutoNation Hyundai Mall of GA will be our first choice for our next car. Thanks to all for a great experience.

The service department supervisor is unprofessional and rude. Don't go to them if you need quality work done. I had to bring my car back several time for the same issue and they let the car sit for over a month before getting the permission from the manufacturer to replace the transmission. I am now having the same issue with the NEW transmission and Justin, the new service supervisor, was nasty because I brought my car to them with low gas in the tank. I brought the car in as is because it was stalling on the road and I didn't want to get stuck in the middle of the street. They only test drove it for 8 miles and told me they saw nothing wrong. This is the same thing that happened before the transmission needed to be replaced and I felt that they should have tried to keep the car longer to replicate the problem. They were too anxious to get the car off the lot because they weren't making money on a car with "no problems". They were begging customers to come in during the start of the pandemic and now that business has improved, customer service is worse than ever. Bring your patience if you go service there!

Purchasing my new vehicle was easy and Jodi G. Was a wonderful and knowledgeable sales rep, just loved her! The whole process was just so fast and easy. The financial manager Robert was great and even got a lower rate of interest for me. I love my new car. Thank you Jodi and Robert

Spent hours with me but helped me and my family out so much! Thank you guys!!

The Best Car Buying Experience Ever! Such incredible customer service! Kevin and Edward made the process so easy. I can't say enough about how wonderful my experience was. I highly recommend them!!!

First time purchaser of a Hyundai! This location fit the bill! The process was seamless! THANK YOU Auto Nation Hyundai of Mall of GA!! I would like to recommend Jean-Eddy a status of employee of the month with his exceptional and outstanding customer service! He followed up on the entire process and also got an approval for a loaner vehicle while a minor issue was being repaired to our vehicle. He answered all my concerns and made me a happy purchaser! Shout out to the technicians on the service team! I would like Jean-Eddy manatea! to know they have an excellent sales person on their team!! Keep up the good work!

Dylan was so professional and friendly. He took very good care of me and my car. He was awesome.

I brought my Elantra in for a simple oil change and next thing I know is that they need to keep it overnight for some computer update. I tried reaching out to the service department the following Monday by phone, text and chat. The person in chat was short and rude by saying call the number, which I did twice and got nowhere. It wasn’t until late in the day, around 2 pm when I actually spoke to a live person. He says he will call me right back, but that callback came 90 minutes later. Whatever this computer update did, affected the digital read-out of my speed, which I like to see in front of me when aim not using cruise control. Now I have to move my left arm to look at the speedometer and guess my speed.

Go see Dylan in the service department, he's so helpful and explains everything your car will need.

Aimee was great! She has outstanding communication and was able to deal with my extended warranty company that was being very difficult. Aimee kept me in the loop on the repairs and made me feel very comfortable my vehicle was in good hands. This will be my new service shop going forward !

I needed a bunch of maintenance and warranty items. I dropped my car off with Aimee in the service department. She is AWESOME! Her communication is great and I always knew what was going on with my car. It made me feel so much better especially after previous experiences with other dealerships. I will definitely use this shop again and request Aimee by name.

Our sales person, Edin, was outstanding. He was friendly and very helpful. I would recommend him to any of my friends and family.

My first car buying experience in 15 years and it wasn't a bad experience! Louis and Grace worked hard to meet our needs and I love my new car!

My service technician, Ben Petit, was fantastic. He greeted me with kindness and when the wait was a bit longer than he thought, he apologized profusely and worked hard to get my car taken care of. Thanks, Ben! I will schedule with him directly in the future.

Very good

Excelente atención

Aimee took the time needed to make sure my car was taken care of and service was done right! This will be the place that takes care of my vehicle.

I own my second Hyundai. I try to service it at the dealership every time it is needed. I trust the technicians know their work. It is pricier than other places, but I like to have the warranty of a job well done or done over if not. Other car dealerships are tempting now, but I will stick to Hyundai. A reliable car that has been with me for years.

My appointment was scheduled for a Tuesday at 9 AM. I arrived at 8:45 AM. It took them over 4 hours to change the oil in my car!!

Excelente atenciónl

I have bought 3 cars from them. If you are looking for a new car ask for Willie Coleman! Greg

Very Courteous and terrific service. Unfortunately we could not get a code to duplicate related to an ongoing problem, however, they worked very hard to remedy the problem. Thank you Justin and Eric. Update .... I had to return my Santa Fe with the same problem. Always very courteous service. They dug in a little deeper with a specialized Hyundai technician engineer. This time, I do think we found the problem. So far, so good. I will see if everything is still fine in a couple of months which has been the cycle with this problem recurring. I am keeping my fingers crossed. Thank you for your help Eric.

Didn't feel like ky business was valued. Excellent cars, but the customer service definitely needs improving.

They sold me a car that they lied about replacing tires and performing maintenance on. My previous review they responded and said to call their GM. I've actually left 7 messages and no one will call me back. They ripped me off and lied at every turn. Now I get to spend my time exploring any legal options. Unreal. Trash people. Avoid at all costs.

Louis and Peter the best team ever!!!!!!! Walked in the door to greatness. They was so patient and understanding to my daughter's needs. No problems what so ever. Peter also AWESOME!!!!! Knows his job very well. This team is well recommended. Thanks guys for all your help. Proud Mama😊👍

This is a great dealership. Ask for Louis. He made our auto purchase both easy and pleasant. We had already been to 2 other dealerships and walking into this dealership and meeting and being helped by Louis was like a ray of sunshine. He is both extremely knowledgeable and forthright and will help you find exactly what you are looking for.

Jodi was my sales consultant and she was excellent! Very pleasant and patient and extremely knowledge. This is the second car I purchased from the dealership.

Jodi was so nice to me and helped me get exactly what I wanted within my price range. Amazing

Fraud and they’re lousy

Hyundai did a fantastic job in taking care of my issues in which I needed an engine replacement. I was handled with the upmost professionalism and respect and all my issues were taking care of. Thanks Hyundai. Will definitely be back.

They sold me a lemon and lied at every turn. Called a month and 400 miles later and was treated like crap and ignored. $14k I'm on the hook with a piece of crap car. One month later!!! They lied about replacing the tires and required maintence before they sold me the car. They when I complained I was treated like garbage and ignored. The picture I posted on my Google review shows the car missing a headlight- in their parking lot!!! Then they let me drive away, happy to let me pay $1500 over Blue Book!!! Trash people!!!

Purchased a new car detailers were supposed to clean and get it ready for us the front windshield inside was filthy and still pieces of protective plastic on the inside and outside we had to peel off. We purchased at this location before. They always did a good job in the past

Salesperson Louis Dymant was very friendly and helpful. He even gave me a free soda! I feel he went above and beyond to help in my car purchase. He made everything go very smoothly.

4th time here and still coming back. Service is quick and staff is very helpful with any questions or request.

Very happy with the level of customer service provided by my salesperson, Kiara and finance specialist, Jae. It was well worth the 70 miles I drove to purchase my Civic Type R. One of the best auto purchase experience I’ve had.

I would recommend Hyundai AutoNation Buford to anyone in need of new/used vehicle. Due to an accident, I was forced to purchase a vehicle unexpectedly and untimely. However, despite having less than stellar credit at the moment, I was still able to leave the dealership with the vehicle that “I wanted”. I must take the time to acknowledge Peter, one of the Finance Managers at Auto Nation-Buford for his diligence and professionalism in securing my approval; it is evident that he takes pride in his work. I would most definitely purchase a vehicle from AutoNation Buford again because of Peter; plus, I truly love my vehicle!

Service was given promptly. I would have preferred to be called when service was completed. I had to inquire if my car was ready. I was but I did not get a call.

Everyone was friendly, professional all the being very busy. The facility was very clean with a good flow.

Eric kept me informed on the progress as I wait for the recall fixes on my car.

Took about 3 hours for oil change and tire rotation even with an 8 am appointment. Suggest if getting work done during the weekend to drop off car. Service was good otherwise.

Returned to AutoNation to receive regular service on my 2016 Hyundai Tucson. Justin was so patient with me explaining the process of my warranty. He took on the responsibility of calling the warranty company himself and making sure everything was handled and I didn't need to worry. I will ALWAYS take my car to AutoNation Hyundai Mall of Georgia for all services and maintenance. YOU GUYS ARE THE BEST!!

Eddy my sales person was awesome and the experience at AutoNation of Hyundai was excellent from finance rep Peter down to salesperson rep Jean-Eddy. Eddy, worked with me and understood my needs, and wants, he then worked out a great deal for me.

My service rep was friendly and courteous and--even though it was really crowded--I was in and out pretty quick! They have TV and wifi and snacks and drinks. A pleasant waiting atmosphere :)

Jean-Eddy my sales person was awesome and the experience at AutoNation of Hyundai was excellent from finance rep Peter down. Internet Sale Kelly to my salesperson rep Jean-Eddy. They all worked hard for me and understood my needs, and wants, they worked out a great deal for me.

Quick check in, representative friendly informative, kept me updated with progress of my car repairs.g

Fast and friendly

I had 5,000 star service. My family has only one car so Brittany picking up my car was amazingly helpful. The car is driving fantastically and Ben was amazing. He let me know what was happening with the service and clarified the exact issues with me. The car was ready earlier than I expected and the price was genuinely fair for the repairs. Honestly, the best dealership service ever. Thank you.

Ben went above and beyond to make sure I was taken care of.

Ben at the mall of georgia hyundai always make you feel that its going to be ok. As a woman going to have work done on a car sometimes it can be intimidating experince.The whole Staff is great have been there many times over the last 6 years never had any problems . Would recommend this dealership to anyone at anytime ! Thanks for always being there anytime I need service. Janet Matthews 2021

Kind of a typical car lot.

Outstanding experience at this dealership. Ask for Q, he's the best. Very friendly staff and they sincerely work hard to make you a great deal.

Excelente atencion! Felizmente agradecido.

Eric took care of my engine replacement due to recall. Great communication throughout the process.

Took car in for prepaid oil change. Was given a time of completion. Car was still in drive so we had to wait an additional hour. Pretty much blew up the rest of the evening. Just saying.

Price of car was several hundred dollars higher than what was listed on the web due to ?dealer add ons? I felt like it was a bait and switch situation. Not to mention the hard sell tactics the Finance guy pushed for additional warranty coverage.

Great sales experience and service department. Have purchased two automobiles from them so far and was very happy with both experiences. Would definitely recommend.

The efforts of the service department clearly indicate that they are committed to excellence. My experience each and every time matters to every member of the department and I can tell that they are all invested in making that experience great.

I got a fantastic deal, was out in less than two and a half hours, the salesperson stayed in touch with me before my arrival so we were way ahead of schedule - the business manager zipped thru all the paperwork and questions and although not planned - my new vehicle was of perfect use for my son and his girlfriend's visit to the north Georgia mountains! I've leased or purchased Toyotas Hondas and Hyundais from AN MOG and I'm sticking with Hyundai - best values for the money!

I was very pleased with my car buying experience at this location. All the way from sales through finance, the team was very professional and fun to work with. Special shout out to Jodie... she was the absolute BEST sales woman to work with!!!! She made the entire experience fun and enjoyable. I'm totally loving my 2022 Tuscon!!!

Great service! I went to the Genesis in Duluth first and had horrible experience so decided to try the closest dealership. Dylan changed my perspective on my customer service experience. He took the time to understand my concerns and definitely addressed each one. Plus he respected my sleep time by not calling me 730am when my car was ready. Dylan is my new service tech going forward. Thank you! Now when buying a car through them the finance team is horrible. I would never buy from this location.

Great professional experience working with Jean-Eddy. Overall awesome experience.

Really great experience working with Jean-Eddy. I highly recommend this dealership.

It's always a pleasure coming to the service department thanks to my service advisor Eric. He goes above and beyond and ensures all my concerns are resolved. Highly recommend!

Good job on tires rotation and oil change. I have used them for the past 6 years and they are consistently good.

Ben was knowledgeable, prompt, and arranged to get me a car for 5 days. The work was done well. I am very happy to recommend Auto Nation Mall of GA Hyundai.

Love autonation Hyundai!! They have always been extremely helpful

There was only one "Service" Advisor with vehicles lined up out of the building. I had to approach another employee who said he didn't start work for another ten minutes but would write a ticket for me. A second advisor appeared from the service area just before we left. So far the repair for wind noise seems done, we'll know better on our next trip. This is the third time this vehicle has been worked on for this.

Good communication. I like the text updates from my service representative.

The man I dealt with was very friendly and knowledgeable. He was even able to find that the work done on my car was covered by a warranty so I didn't have to pay anything! Excellent visit all around.

Kerry's customer service was the best I've ever had for any car service situation, anywhere.

First time visit, very friendly and courteous staff. Service was done on time at a very reasonable price.

I got an oil change and inspection because I recently purchased my car from another seller, and Eric from their team helped me out. He recommended that I get an alignment for my car because I was at the mileage to do so, which I politely refused, but he was helpful throughout and full of conversation topics to pique my interests. Would recommend!

Everything was great! Jodi was super helpful. Highly recommend you ask for her if you're in the market :)

Thank you so much for taking care of my baby Brym. I recommend coming here! They were very fast with fixing my car and very organized! Good environment and kind people!

Great service rep with Eric. He kept me updated with every step of the way.

Mr.Kerry Han was very kind and attentive to my needs. I would definitely go back to him for my future car issues.

Service was in timely matter and took care of everything.

Mr.Kerry Han was very kind and attentive to my needs. I would definitely go back to him for my future car issues.

My Hyundai Palisade buying experience was perfect. Kiara Clark, Sales Representative, answered all questions, got the deal lined up and had the SUV ready for pickup when and as promised. Once we arrived, we were in and out within an hour. Jaewoo Choi, Finance, had all the paperwork ready and made sure we were comfortable with the documentation. I highly recommend the dealership and, in particular, the individuals mentioned above.

I went in to get back on track with my routine service. I received respectful knowledgeable help, unlike other dealerships.

had a recall on the ABS it took a while but they the did a great job and were very nice to me. Next time I'll bring a meal

The Hyundai Autonation MOG is carefully observing the COVID Guidelines. They replaced my high beams & the good news it was covered by a recall! Very friendly staff!

Was there for regular maintenance. There is a recall for wind noise. The part has to be ordered and then they will call me to set up an appointment to have that fixed. Service agent was helpful and friendly.

Good experience overall, however, I still have not received a call for rescheduling for my original reason for coming to this dealership. I originally scheduled an appointment for the recall of brake system, again still haven't heard back.

Eric was great with updates and solutions. no complaints

I very much enjoyed my car buying experience at the dealership last year. The saleslady was professional and helpful and I felt very comfortable all along the way. Service is quite another story. I have had my car serviced at this dealership 3 times since purchase. It just keeps getting worse and worse. You have to make an appointment which takes almost 2 weeks. You arrive for your appointment and still have to wait over 2 hours for an oil change! This is totally ridiculous in my opinion. What is the use of having an appointment if you are going to have to wait that long for something so simple. They need to hire some more people or figure out a way to deliver a better experience to their customers. I previously had a Toyota that was serviced next door and never had those types of wait times to get an appointment or have service completed. Very disappointed.

I had a great experience at AutoNation! The whole staff was friendly and helpful! I’m so happy with my purchase!

Had an issue with a "Check Engine". Something about a problem with the fuel system. It was there for two days and the reason was never determined. Hopefully, it was an isolated occurrence. I was very pleased that they offered a shuttle service to and from my home.

I purchased a car from this dealership. Be careful, there was a promised item that was not delivered. The staffs have a written promise “we owe” sheet but never we delivered. In addition they will not return calls. I guess they got the sale, maybe that’s all they care about. I hope this is not an indication on how the warranty will work.

Very bad experience with this dealership. Had a car all lined up and ready to buy.... get to signing papers and they were going to leave off the 3 year maintenance warranty because they said they had already discounted the car so much. This was a service loaner vehicle. Refused to add the warranty even though it was advertised as such. Walked out. Talking to another Hyundai dealer they said it sounds like they messed up on pricing and tried to make me leave. Warranties are provided by Hyundai at no cost to the dealer, and any Hyundai under 5,000 miles and not registered to any owner should retain all manufacturers warranties. I would beware of this place and their tactics. Update with response from the GM. I understand what they are saying, what I don’t understand is why they would advertise this vehicle as including the maintenance warranty when they didn’t plan on including it. The advertisement for the vehicle price, features, and benefits is the sole reason I responded to them, lol. Why advertise something and then try to change it after commitment?!? The manager said they are the highest volume dealer in the state and they stay busy and so things can get complicated.... like okay that’s great and all, but it’s kind of like diminishing return. You can be so busy and high volume, but at some point if you don’t make adjustments to accommodate that volume, you are invariably going to lose customers and lose trust. Your service has to be at a level the matches the volume, otherwise it’s disingenuous. I would not recommend this dealer simply based off of their response being they are busy and can’t handle it.

Sales person Lewis very helpful and stayed late to finish paperwork

Everyone was friendly and lovely, great experience.

I brought my SUV in for a scheduled appointment for a recall. The entire appointment from check in to check out was horrible. No communication between employees and customer. Giving me a credit for future work does not solve the issues of poor customer care.

I brought my SUV in for a scheduled appointment for a recall. The entire appointment from check in to check out was horrible. No communication between employees and customer. Giving me a credit for future work does not solve the issues of poor customer care.

I would highly recommend seeing Ben Petit for all your service needs. He has taken excellence care of me both times that I've taken my Sonata in for service. He was very polite and respectiful of my time and kept me informed. Thank you Ben for taking such good care of me and I look forward to seeing you when my next service is due.

Purchased a car and have had nothing but problems. These guys will not update me or anything. 17k miles and leather is peeling and bumper paint is peeling. They literally prep the car to look good but not last. At this point I don’t even want the car. These guys seriously just want to sell you something and not do anything after.

My mother purchased her car here new. It’s a 2017 sonata. Within the first year the paint started to peel. They claimed it was normal road wear and would not honor warranty. 4 years later and this is now what the car looks like despite it’s always been garaged. We will not purchase from them again as they do not stand behind their product. If you google it you will see that this was a widespread issue for this year and model that Hyundai refuses to warranty. To add insult to injury they want us to pay $3,800 to repair and are not willing to help with cost. If anything they inflated the price drastically as we got a second price for $1,800 from another body shop. Buyer beware!

Edward Chu was direct and worked hard to get me the best deal. Loving my Palisade Limited!

Eddy made my experience hassle free. The whole team at Hyundai Mall Of Georgia was friendly and helpful.

Not good care given to me and the feedback was very poor.

Justin and Dylan in the Auto Nation service dept. went all out to make sure my issue was resolved. Rather than wait for a auto part that was needed to fix my problem they called another Hyundai dealership to get this part the same day. Now that is what I call taking care of the customer. WOW!

Had a good experience with Autonation Buford. Willie, my salesman was great and very helpful! I’ve had a 2018 Santa Fe for 3 years and just moved into a 2021 Sonoma I have always used service department and my advisor Justin, was made service manager! Thanks Willie and Justin’

Eric displayed a very professional yet friendly manner as he helped me with my concerns. He had a willing attitude, which is sometimes lacking in customer service positions. I was very pleased with the Service and I feel he went above and beyond. I would definitely recommend Eric as a customer service representative.

Everyone was so great! From online messages to when I went in person. The salesman, Justin, was very nice and knowledgeable. I greatly appreciated everyone?s expertise and how considerate everyone was.

I was welcomed when I first checked in. Explained what the appointment was for and the appointment was confirmed. Off the car went. I went over to get some coffee, and one of the service folks recognized me, and off we went in conversation. I was sitting having my coffee when the tech came in suggested some replacements of the cabin filters. It is always a pleasure, and strangely, I look forward to seeing these folks!

E. Nunn, the AutoNation Hyundai service advisor, provided five-star customer service throughout the vehicle repair process. Communication was flawless; he was proactive, informative, respectful, and reliable.

Fantastic service. Not trying to break the bank for repairs. My car repairs were done before estimated and for less. We are road trip ready!

The sales person, Ivan, was very helpful. He gave me some options on the car I wanted. He arranged for the car I was considering to be brought to my house so my husband could try it out also. He explained everything to my satisfaction. He did a really good job. I certainly would do business with him again.

I purchased a 2021 Tuscon in late February and am very happy with my decision. Justin at AutoNation was very easy to work with. He answered the million questions I had and gave me a better price than any other dealerships around had given. I was given a good value for my trade-in with no back and forth needed. Highly recommend coming here if you're in the market for a car.

This place has no problems selling you a car and telling you that they will fix it if something goes wrong. They want me to leave my car (it's the only one I have) while they fi a defective trunk latch. What am I supposed to do in the meantime? I was not given the option of having a loaner. I cannot be without a vehicle for 15 days. I'm a little upset and I may call some consumer advocates loke Clark Howard. I talked to a female and she attempted to transfer me to someone else, but all I got was voicemail. I need to feel like they will back their product and honor the promises made when they wanted to sell me the car.

Thanks to Willie for finding the car we were looking for and making it happen. Also, thanks to Pete with the finance part and explaining everything very well. This was a pleasant overall experience.

Great sales staff ! This is our second Kona from Autonation. We have purchased our last 5 cars from the one in Buford. Ivan Garcia Infanta was our salesman with both Konas. He is very nice, friendly, and knowledgeable about the the vehicles. We will be back!

Service Manager, Mr. Terry Han, was so helpful and was able to reset my blue tooth with phone, I am 79 years old and it was just beyond me. He also had the job (recall anti lock brake fuse kit) done in 2 1/2 hrs. as I am caregiver for 85 yr old husband with ALZ. THank YOu!!!

I had the pleasure of working with Willie he was amazing and provided excellent customer service.

Eric was very helpful, he answered all of my questions regarding repairs, warranty and future repairs. I enjoyed working with him.

I had very tight parameters to purchase a new car. Chaz was very low pressure. He did the leg work to find the right car at the right payment before I even walked in. Best buying experience I have had.

Amazing thank Grace and the whole AutoNation Hyundai team!!!

We were fixing up our daughters car as a surprise and were looking for a couple of last minute issues taken care of that had come up. The service department person was so helpful and understood our timing issue and was able to get us worked in so that the car was all fixed up and ready to go when we needed it.

Buford Autonation service has always been good. I bought my Tucson there 3 years ago and have been taking it there religiously ever since.

I had a great first time experience at Autonation Mall Of Georgia Hyundai. Kelly and Willie were very helpful and knowledgeable and I got a great deal on a 21 Tucson with no pressure at all. I highly recommend them!

I was in your place at Mall of Ga 3/21/21 . I had my appointment 2 weeks.. I had 8.00 coupon also 5.00 for making appointment. Still charged me 52.17. If this the correct charge for an Oil Change I will not be back for one also I have bought the last 3 cars from you. I had a problem with seat months ago that never got fixed. Betty aderhold

Quickly response and kind service. Kerry Han is best person who can care the customer, i like here !

Had a great experience with the representative Ben Petit. He was straightforward and extremely helpful with understanding the necessary repairs to my car. I appreciate that he made sure we were all on the same page at all times.

Great customer service help and professionalism by my service advisor, and while waiting I was offered a shuttle ride home while my car was being repaired and I accepted .They were also very prompt with the repairs and also with an estimation that I wanted on some future body work on my car. I was extremely satisfied with my service at the Auto Nation Hyundai .

My daughter totaled her car. I'm in VA and couldn't be there to help. The sales person and managers listened and then went to work. My daughter is happy and that makes me happy.

Aimee Gaskill is a great service consultant. Very nice person

Aimee went the extra mile to help resolve a misunderstanding with the parts we ordered and our model.

Went in for service on my car and it was completed in a timely fashion. Aimee was helpful and texted me right away with the cost of additional services the mechanic noticed I needed on top of my oil and filter change/tire rotation.

The person who took me to the dealership to buy my car was my referral who stayed with me during the process. She was promised a referral fee . We purchased the car in December. Four follow up calls later and she still has not received the referral fee and no return calls from the general manager. customer service?

They got started on time, the waiting area was clean and got it completed an hour earlier. Great service.

Overall Aimee was great, customer service was on point. Will be returning

Very quick and accurate service. Thank you for Mr. Han. He is very nice and helpful. My 3 cars ? been serviced from autonation hyundai. This shop is the top. Thank you so much.

Took my vehicle in for inspection when engine light was flashing. Appt was at 7am...4pm no one called me and when I called numerous and was bounced from vm to vm I finally demanded to not be transferred to a vm but speak to a live person. Found out new engine was approved to be replaced and they were working on loaner. Fast forward 3 weeks until repair was finally done and never received any updates until day of repair and never received loaner. Very disappointed in lack of of concern that I was without any transportation during this repair of my new car. Never would recommend anyone go here and I?ll drive out of my way to go to another dealership.

I've been a faithful customer for over 8 years and I'm not completely satisfied with the customer service. I've had a couple incidents in the past with the finance team as well as the service department. The GM, Jeff, addressed the issues and persuaded me to stay as well as other committed sales men, however, some of those behaviors still exist today despite the change in management. Honestly, I think there should be mandated customer service workshops for employees. If you need a trainer, I'll be willing to spearhead workshops.

Provided 10w30 oil to change oil Service provider refused to use it Said it was the wrong oil said it requires 5w30 oil Just had the feeling that the service department wanted to make more money

It was a great experience especially with our saleslady Jodi. The only time it started getting frustrating was when we were getting ready to sign the papers and the financial guy juts kept on trying to sell us more insurance coverage. I told him no several times but he is taught not to accept no as an answer, so he just kept on. I finally bought some just to get the process over with.

Hyundai Mall of Georgia is by far the best dealership I've ever been to. This is my second purchase from them and couldn't be happier. Give them a try, you won't be disappointed.

Aimee was awesome! Love this dealership! Always great service.

Very professional service

My sales agent is Willie Coleman. This is the second of three cars I have leased with him. Mr. Coleman was exceptional in helping me identify the right car and helping me with understanding the next step in the leasing process. He was respectful, listened to my wants and needs and then found the right car that matched my needs. The inventory was great, and the closing process was flawless.

Friendly greeting as soon as I pulled in. Made sure to come give me updates on the status of my car and a time frame.

Great and friendly service. The Hutu g process with no hassle was great and now I just completed my 2nd free oil change and tire rotation that came with my purchase .

Ben is the best!! He really made my service experience great! Kept me in the loop and got my service done in a timely matter. The guys in the back made sure the good vibes were flowing. I'll definitely be back again!!!

When my previous car got totaled, contacted sales agent Jodi, who helped with the previous car buying 2 years ago, for a new car. As expected, Jodi again worked out the details and confirmed all the details over phone before getting to the dealership. It was a quick and easy process to complete the process once reaching there. Same experience 2 times in 2 years is wonderful. Thanks again Jodi, for making car buying simple.

When my previous car got totaled, contacted sales agent Jodi, who helped with the previous car buying 2 years ago, for a new car. As expected, Jodi again worked out the details and confirmed all the details over phone before getting to the dealership. It was a quick and easy process to complete the process once reaching there. Same experience 2 times in 2 years is wonderful. Thanks again Jodi, for making car buying simple.

Courteous and professional staff

Great Sales People 👍I got a great deal on the car I found on line, They worked with us through the whole process We Thank you To All Who Helped Us

I was told a two hour wait. However the service attendant was able to move me up and it only took an hour. I reall appreciated that.

I happened onto the lot in search of a new vehicle. Chaz came out and introduced himself. From that point on I felt I was where I needed to be . Purchasing a car is not only a financial decision but emotional and mental. Chaz was patient and allowed me to bounce between styles and makes of cars. He had an innate comprehension of a style and feel for my situation. I appreciate his easy manner and patience. Chaz explained everything from financing to the inner workings of the vehicle I purchased. I am thankful for representatives like Chaz. Not a salesmen but a representative . One who represents the Hyundai Brand with integrity, patience, and empathy. Thank you Chaz!! Thank you to the support staff and financing for working a wonderful opportunity and allowing me to purchase my first car.

Ben, Eric and Justin were all extremely helpful!!! I purchased my Hyundai from the same dealership and get it serviced there.

Amy was great and is my preferred service analyst. She is a person of her word, follow-up is good, and works well to accommodate my crazy schedule.

I was a little disappointed this time. Service is usually really good. I scheduled a 9:30 appointment and waited at least 20 minutes before someone asked if I had been help. I there until after 11am. I was also concerned to see that several employees were not wearing mask. We have to keep each other safe

I appreciate the great customer service received to service my car.

Good customer service of the Service Advisor and the Service Technician

Yes they are patient polite especially Eddy I would recommend him he is great salesman

Hyundai Anti Lock Brake Recall Service Went well Dealer reviewed other parts of car and made recommendations for future additional service

Eric was excellent and communicated proactively. One repair item needed an adjustment the next day l, so that took away from the five star rating a bit. Once that need was identified, Eric and the shop foreman reacted accordingly.

I have currently been waiting over two hours for a simple oil change. The guy that was in charge of waiting on me was rude when I asked how in the world is an oil change over two hours. Even though I have free oil changes left I will not use them and never buy a car from them again. All they care about is selling cars with good customer service not actually what happens afterS

Received notification that my 2019 Hyundai Tucson SEL had a defective part relating to an "ABS Factory Recall". Contacted our dealership at AutoNation Hyundai Mall of Georgia, Buford, GA to schedule "Recall & Routine Service". Parts were not in stock immediately; however, within two (2) weeks the part was available and the dealership addressed the issue very professionally. I highly recommend the Service Advisor "Ben". He is very professional and courteous. The dealership addressed all issues and continued to provide the great customer service as in the past. Happy customer!

This was my first visit and was satisfied with the friendly professional service.

Service department excellent went in for an oil change and tires rotated great experience, great staff excellent job thanks to Ben. 🌟🌟🌟🌟🌟🌟

I bought BRAND NEW car. i have issues with my brakes.. surprise, surprise it can not be duplicated!! Their service department people including the supervisor are rude and could care less if problem is solved!! DON'T BUY FROM THIS PLACE BECAUSE IF YOU HAVE A PROBLEM WITH YOUR NEW CAR GOOD LUCK IN TRYING TO GET IT RESOLVED!!

Do not purchase from here. I have withheld my review for 2 years giving them ample opportunity to make things right. They refuse to do so! I purchased a suv that had been wrecked with rear end damage, this was not disclosed. The car fax was clean. Clear coat pealing on rear bumper. Spoiler is loose. Cameron acknowledged and promised repair while I was shopping for my daughter a car. When I didn’t purchase from them he denied repair. My vehicle is now making a whistle noise while in motion. Claimed to have repaired after 2 months. I picked it up and it’s still making the noise. They refused to ride with me to confirm repair. Took it back, manager stated he would investigate and call affiliates in CA, would call me in 2 weeks! Never heard back. I had 4 miles left until warranty was up. Contacted cooperation, they had a manager call me. He said to take to another dealership. They refuse to help or make things right!!

Got a great deal on a 2020 Santa Fe, great salesman and finance person. In and out. Great follow up.

Overall good experience. The people were very good. I would consider this location for a future purchase.

I am very satisfied with my purchase. The whole experience was very positive. Eddie was my salesman. I highly recommend him.

I have a Hyundai Elantra 2017 and may of this year I took my car in to have my paint on my hood looked at because it was peeling off in big flakes. I had taken it to the dealership in Athens and was told I would need to go to a Buford. I called and made an appt. I took my car in and spoke with Dustin he took a few pictures on his phone and told me that someone would be in touch to let me know if f Hyundai would cover it so I waited probably a month and never heard from anyone. I called to the dealership in Buford to speak to a Dustin and he was off the receptionist looked in the computer and told me that my car was not covered due to the 3 year paint warranty was up but she assured me I would get a call from Dustin when he was back. So a couple weeks went by and didn’t hear from him. I sent emails to customer service twice and was sent a generated email telling me I needed to take my car to the dealership which I had already done. I called customer service and was told I needed to get back in touch with the Buford dealership. I called and left a voicemail and no one has yet to call me back! I have seen numerous cars same make and model as mine with paint peeling off. There is even a FB group name “ Hyundai peeling paint “ people have commented and posted pictures of the paint peeling off of the White Elantra! I have a basically new car with the paint peeling off that looks horrible. Hyundai will not take any responsibility for the paint defect! I posted pictures in the comments!

We had a great salesperson but we turned in a lease vehicle but were told we had to drive both vehicles home and they would issue check to pay off balance. Not acceptable so they said they would turn in Ihqve not heard this was done and need to transfer insurance to new vehicle. This is the only bad part not going to insure both vehicles when I do not have position of one. A little negative on this point. They bend over backwards to make a deal and Larry the sales guy is really helpful.

Car salesman Mr. Coffee was very knowledgeable about everything concern I posed. He made my experience very exciting and with his help and his knowledge I didn?t get the normal upset stomach that I get when I?m dealing with car salesman. He made sure that the time we spent in your business was very minimal. The manager and the loan officer we?re very much in sync with Mr. Coffee. Best car I?ve ever bought.. I have told all of my friends about you all and I hope they come and purchase a car with you all.

Jean Eddy and his manager and coworkers were friendly and helpful. My octogenarian dad was helping me with the financial obligations involved in leasing a new Elantra. Eddy was understanding and made sure the process was as smooth and quick as possible. I would absolutely recommend them to any of my friends and relations.

Darrell and Robert were efficient and helpful. The automobile is in good shape in accordance with their used car policies.

Yes without question. I will return.

What can I say customer service is on point top notch as a fire fighter I work for the citizens of the county so my customer service has to be top notch. I bought a used car 2005 Hummer H2 Sut. my dream car yes its old but I love her. the front window shield had a crack in it AutoNation Mall of Georgia sent someone to fix it, and my truck was pulling to the right took it back and they are fixing it and gave a me a 2017 Dodge Durango as a loner. Now you can't get no better than this AutoNation you have made my car buying experience a dream come true thank you for your awesome customer service from your manager to our salesman Edin awesome staff thank you thank you......

Aaron, my sales guy, was phenomenal throughout the process of getting my truck. Also, Raquel in the Title Department has been absolutely awesome! One of the best car buying experiences I've had in my life with this team! I drove over an hour to get to this dealership and would recommend them to anyone!

Great service. Nice waiting room!

Keaton was a pleasure to work with. The only problem my had. It took six hours for oil change and put on new brake rotors. The reason was The first mechanic didn’t drive the car so he said it was the tires he didn’t even check to see if the brake rotors. Although I had told them that they were warped for the second time in 25,000 miles.

Our salesman's name was Willie. He was the most helpful any car salesman has ever been to me. He stayed late to show us how all the settings worked. He was very knowledgeable about the car. He was not pushy at all! Just easy to talk to, answer our questions, and help with anything we needed.

Great staff that works here

Omg! They are awesome! Aaron is wonderful! They really work with you and get you exactly what you want.

Darryl was honest and easy to work with. Made it quick and was transparent with me. Trading in my vehicle was a breeze.

What a wonderful STRESS FREE car buying experience! Just purchased a Certified Pre-owned Sante Fe Sport from Auto Nation Hyundai, Mall of Georgia. Our sales person & the whole buying experience was smooth sailing. If you are looking for a new vehicle I highly recommend Jodi Grutadaurio, she is very professional, covered all the bases as promised and more. Made the car buying experience enjoyable and fun! Will be using her again for our next vehicle purchase!

Excellent service from Aaron in sales to Peter in finance

Edward Chu was awesome sales person.

My Salesman was Wonderful! No pressure and very patient with my decision making and questions. My one opinion that?s not 5 star is the chairs! Very uncomfortable. They need to update their waiting room seating and desk chairs.

I took my car to the Buford Hyundai service department for problems with the electric power steering in my 2012 Hyundai Elantra. After dropping my car off on a Thursday morning at 9 am, I was called by service-person, Ben. He let me know that my car had been diagnosed and the issue would be approximately $1,600 (after tax) to fix. I should mention, the problem I was experiencing was a known problem in Hyundai models and was even recalled in the 2010 model. Because of these alarming facts, the nature of such a dangerous problem, and the outrageous price, we elevated our claim to Hyundai Assistance hoping they would recognize the facts, inequity, and injustice present. Further, during the same phone call in which we were told the price of $1,600, we asked for an itemized quote detailing the charges. Ben agreed to send the quote our way and elevate our claim to Hyundai Assistance. After waiting all day Friday, through the weekend, and into Monday morning, we were starting to get worried when we never heard back from Ben regarding our itemized quote and the Hyundai Assistance response. After we took the initiative to call, Ben was surprisingly reminded that he forgot to send our quote, but had already heard back from Hyundai Assistance - and guess what? Our claim was denied. During this call, Ben promised to text us a picture of the itemized quote he had forgotten to send. Moments later, I received a quote for over $2,000!! We were shocked to say the least... After questioning both Ben and his supervisor about these drastic changes, we were told "because you never received a quote in writing, we have no evidence that the price of $1,600 was ever given to you". One of the main reasons I chose to get my car serviced at a Hyundai dealership rather than a regular mechanic was because I was hoping to receive integrity and honesty from such an esteemed company. However, that was obviously not the case. Instead, we were treated with disrespect, lack of care/attention, and were lied to about price. I expect more from Hyundai and the brand they claim they are. After this very shady, and nearly criminal, experience, we decided to take our car to a local mechanic to get serviced. Here, we received nothing but honesty, fast service, and affordable pricing of $800 total for the exact same fix. I will never be returning to Hyundai (specifically Hyundai Buford) for a service or to purchase a vehicle. Further, I plan to file complaints with the Highway Safety Administration for neglect of this extremely dangerous issue. I hope this review helps other every-day folks avoid being taken advantage of by such a large corporation.

I took my car to the Buford Hyundai service department for problems with the electric power steering in my 2012 Hyundai Elantra. After dropping my car off on a Thursday morning at 9 am, I was called by service-person, Ben. He let me know that my car had been diagnosed and the issue would be approximately $1,600 (after tax) to fix. I should mention, the problem I was experiencing was a known problem in Hyundai models and was even recalled in the 2010 model. Because of these alarming facts, the nature of such a dangerous problem, and the outrageous price, we elevated our claim to Hyundai Assistance hoping they would recognize the facts, inequity, and injustice present. Further, during the same phone call in which we were told the price of $1,600, we asked for an itemized quote detailing the charges. Ben agreed to send the quote our way and elevate our claim to Hyundai Assistance. After waiting all day Friday, through the weekend, and into Monday morning, we were starting to get worried when we never heard back from Ben regarding our itemized quote and the Hyundai Assistance response. After we took the initiative to call, Ben was surprisingly reminded that he forgot to send our quote, but had already heard back from Hyundai Assistance - and guess what? Our claim was denied. During this call, Ben promised to text us a picture of the itemized quote he had forgotten to send. Moments later, I received a quote for over $2,000!! We were shocked to say the least... After questioning both Ben and his supervisor about these drastic changes, we were told "because you never received a quote in writing, we have no evidence that the price of $1,600 was ever given to you". One of the main reasons I chose to get my car serviced at a Hyundai dealership rather than a regular mechanic was because I was hoping to receive integrity and honesty from such an esteemed company. However, that was obviously not the case. Instead, we were treated with disrespect, lack of care/attention, and were lied to about price. I expect more from Hyundai and the brand they claim they are. After this very shady, and nearly criminal, experience, we decided to take our car to a local mechanic to get serviced. Here, we received nothing but honesty, fast service, and affordable pricing of $800 total for the exact same fix. I will never be returning to Hyundai (specifically Hyundai Buford) for a service or to purchase a vehicle. Further, I plan to file complaints with the Highway Safety Administration for neglect of this extremely dangerous issue. I hope this review helps other every-day folks avoid being taken advantage of by such a large corporation.

I had a pleasant experience at Hyundai Mall of Georgia. The salesman Aaron was professional and courteous. I bought a pre-own vehicle and we are enjoying the drive. The time spent purchasing the car was seamless at this dealership. This is the 4th Hyundai I have purchase. Thank You Aaron!

I am incredibly happy with my new Kona! I love it! The process was a breeze from the time I walked in until I left with my new Kona! Edward was very knowledgeable and helpful!

Good service - was looking for a new vehicle and located it on your website.

Chan Park at AutoNation Hyundai Mall of Georgia provided wonderful customer service. He was knowledgeable, professional, patient, and kind.

This Location has the most polite salesman I have ever met. It was such an easy process to purchase a car. Jose Gutierrez was my salesman. He is a young man with a big future!!!

Always a pleasant experience with this dealership. Extremely customer oriented. Justin Bush is an asset in every respect.

Horrible. I had to wait four days to get my car back, and paid over $2000. Furthermore, there is STILL a problem with my engine!!! They need to fix it for free.

This was only the 2nd time that I've been here since I'v e had the car. Didn't buy it from ya'll, but I will take it there for service. The Athens Hyundai dealership is closer, but I just went to ya'll instead. So far I have been pleased.

THIS IS WHAT SPENDING $40,000 LOOKS LIKE WHEN YOU BUY FROM HYUNDAI. We bought this car less then 2 weeks ago and got a flat tire right in front of their store. We thought “well aren’t we lucky! They’ll fix it right up for us!” Boy, we were so wrong. First, the guy told us that service was closed (we got there at 6:30 and service was supposed to be closed at 7) and that the manager can give us the address to WALMART to get it fixed. At this point we knew we had a spare so Phillip was like “I’ll just do it” Little naive Hillary was thinking “well surely these guys aren’t really staring out the window watching my husband change a tire when it’s 92 degrees and not gonna help” but I was definitely wrong. No offer of water or anything. We finally walk in, sweat dripping off our faces and ask for water.. but get this... WE PAID FOR A FREAKING GATORADE. It just doesn’t end... Finally, about to get the spare on and this guy comes out of THE SERVICE AREA (which we all remember was “closed”) and looks at the old tire and says “oh yeah, look at that you can patch that up.. just go to WALMART (again with this Walmart love) and grab yourself a patch.“ At this point, we can’t take much more.. but here comes our original salesman, and he says “wow, that’s a nice spare!” All I could do is look at him and say “you could’ve done better” (he just looks at me, like that meme with the guy who has a shocked face and a hand on the chest) “you see my husband out here working to get our tire on and you don’t offer anything or even come check in. You just got our money last week and that was it huh. Next customer, I really hope you do better” that’s when I walked off and drove away. ... but this ends well because thanks to FIRESTONE, they fixed our hole and put the tire back on for $20. All this for $20 Hyundai, was it worth it?

https://www.facebook.com/1255078853/posts/10223470752537706/?d=n

Horrible customer service from Michael Hendrix. He was disrespectful and dismissive.

All the staff was very helpful and the experience was very good .

Willie, Went out of his way to make sure everything went smooth from start to finish and I could not be more pleased on how east they whole transaction went.

5⭐s 1st Nick a very pleasant young man took my phone call was very knowledgeable and informative. I needed quotes on car repair I came in asked for him. The Only down side was a Kerri? at greeter service desk told me there was no Nick employee there.I persisted because I just spoke to him.He finaly found out a Nick was indeed working there.Unacceptable. Nick greeted me with a big smile and glad you came very pleasant young man.I also spoke at lenght with Dillian , Mike,and Justin.The respectfulness , pleasant ,knowledge this crew has is stellar and needs recognition . I had a positively horrible experience at your cousin Cumming dealership and I will be writing a zero star review. Your shop was honest ,fast,courteous, smiling greetings I cannot commend that enough. I 100% will recommend your service department once I got past Kerry to them.A very satisfied customer

Service Team horrible, Sales Team good

Your customer service sucks, there ware two of your service guys just setting at there desk on the phone WHEN I WAS PICKING UP MY CAR WHEN IT WAS DONE; they looked at me so many time not once they came to asked me if I needed help; one got up and went to other customer and helped them first; so yeah they suck. If this is the kind of service I will get when I get free oil changes for five years; I will not buy other Hyundai again. (WILL GO BACK TO HONDA)..Thank you

We recently purchased our 2020 Hyundai Tucson from AutoNation Mall of Georgia Hyundai. They were very helpful and answered every question we had about the vehicle we purchased. They were quick to research anything that we had questions about for accessories that we might like to purchase later. The salesperson, Willie Coleman, was very nice and helpful. Thanks, guys, for making the process painless!

Jodi was great in assisting us to buy our Hyundai Palisade! She made the process easy and communication was awesome 👍

The service engineer displayed great customer service and took time to explain everything to me in detail. I could tell he had exceptional knowledge and I had full confidence in him that the service recommendations I received were trustworthy. I will definitely recommend this location to others and will return again.

I just purchased a 2020 Tucson as a gift to my daughter for graduating college. Aaron Jackson was our salesman, he did a fantastic job making sure that we were taken very good care of. They didn't have the exact car that we wanted on their lot, but was able to have it delivered in just a few hours, and with a big red bow on top! The team there was great to make sure I got all the discounts available, including a military discount. Our buying experience was awesome, I would definitely recommend Aaron, and the team at Hyundai Mall of Georgia!

Wonderful experience buying my first car! Everyone was very helpful and great customer service. Willie Coleman was my salesman and he was awesome! Couldn?t of had a better experience for buying my first car.

Expert service best I?ve ever had I needed a rental and one was available then I hit something in the road with the rental and the service fee was way less than my insurance. The customer service was excellent

Terrible customer experience. On Tuesday May 12, 2020. I made an appointment to have my vehicle serviced. Oil Change, New keyless remote installed and a detailing of the vehicle (interior and exterior) I was advised that this would take up to six hours to complete. Vehicle was dropped off on Wednesday May 13, 2020 at 7am. We received a call at 4pm that the vehicle was ready for pickup. I surveyed the vehicle and was not pleased with the service I received. The interior of the vehicle was not touched or a poorly job was performed. I brought this to the attention of the service advisor on duty (Dustin). He surveyed the results and agreed that the service was done poorly. Since there was a service that was not done, I then decided to take a look at the other services that I had paid for. I opened the hood to check to see if the oil change was done. The service advisor took offense of this and ask me not to come to Hyundai Mall of GA dealership again. He repeated several times not to come back. He started the process of reimbursing the money for the oil change and the detailing. I was informed by the service advisor that I should have my money returned to me within three days. I strongly advise everyone to double check the service you ask and pay for at Hyundai Mall of Georgia. It’s a good chance that it was not performed or poorly done. Also be prepared for them to tell you not to come back if they see you checking your vehicle for confirmation that the service was successfully done and completed. I want be back!

Took my vehicle in for service. Work was done quickly, correctly and at the price I was quoted!

The service person was great. He kept me in the process as my car was getting service. He explain what had been done and was very detail. He had a mask on and talk to me at a distance. That was very good!

Ben Petit was wonderful. He addressed my concerns . I had my oil changed as well as transmission and coolant flushed.

Ed Chu in sales and Peter in finance were great. We spent 56 minutes at the dealership from start to finish. Now that's how you buy a new car!!!

Made appointment got a discount on service and parts. Didn’t have a long wait. Very satisfied

Everytime I have taken my car for service, it has been a good experience. This week my car wouldn't start so I called and Ben answered and told me to bring it in. I was able to get my car there around 10. Ben texted me confirmation if my upcoming visit with his info should I need to reach him. Ben had started a ticket for me and immediately introduced me to the mechanic who would be working on the problem. I received a call about an hour later with a diagnosis and recommendation. I was able to get my car later that day all fixed and running great and I received a 25 percent discount! I love this dealership and I appreciate Ben's professionaism, courtesy and great customer service. LCrumbliss

Very helpful and trustworthy on our first visit!!! Thank You!

Always receive great service. Clean and comfortable waiting area

It took 5 visits to fix my vehicle. On the 1st visit, the service department workers left and did not fix my vehicle and left me sitting in the waiting room. If I had not noticed everyone leaving, they all would have left and not told me. The service department apologized, but I wasted 3 hours. It took 4 more visits to replace.my fog light and fix my radio, when it should only taken 2 visits total. Terrible customer service.

Just had my Santa Fe serviced. Dustin was my service advisor, and he (as always) was so helpful. He's always so pleasant, let's me know what I need to do, and tells me about coupons !! Of course we all love coupons RIGHT !! It's always a pleasure when we come here.

Wnt in for an alignment. They returned the car with a pull to the right didnt notice it till I got on the interstate 2 days later tried to contact them to look at it again non one would contact me. Also they broke my dashcam and tried to hide it . Manager said he would make it up with 2 free oil changes so I though that would be ok.. jump to the future and I go in for the second oil change and everyone gave me attitude and said nothing was in their system. . Never will I use autonation for anything car related

awesome service....love hyundai mall of ga.

I was very pleased with the job done to my car but most importantly they took the time to sanitize my car down. Now that was very important for me especially with this COVID-19 and the fact I?m germaphobic.

When Hyundai promises something that means they will get it done!

Not like most dealerships..seem to be disjointed when solving any problems.

Kerry the service writer went over and above to see that my car was repaired quickly and correctly. Very professional and knowledgeable. Definitely recommend.

Kerry the service writer went over and above to see that my car was repaired quickly and correctly. Very professional and knowledgeable.

It was refreshing to work with people who really cared about my personal situation, limitations and needs. Everything was tailored towards meeting my needs within my tight budget. I was really taken care of by my incredible Salesperson Ms. Jodi Grutadaurio. She listened, she cared and she made it happen for me! They all treated me like family. I highly recommend AutoNation Hyundai Mall of Georgia in Buford. They are amazing.

I recently took my car to Hyundai Mall of Georgia for service and discovered that my engine was burning an unusual amount of oil. Dustin, in the service department, helped me determine my options. He explained what was going on and determined that my engine should be replaced. He communicated with me at every step in the process, and made the repair/replacement completely painless for me. He is outgoing, thorough and a consummate professional. He reached out to Hyundai headquarters and got approval for my engine to be replaced at no charge. I was blown away! I have my car back and it is like I am driving a new car. I highly recommend AutoNation Hyundai Mall of Georgia. Ask for Dustin. He is on top of things

I purchased a 2020 Kona SEL from Kelly Rice and Jodi Grutadario and I couldn't have been happier with the experience. This was the most aggressive dealership on price AND the best level of service. The car was a surprise for my daughter. Jodi delivered the car w/ a big red bow! My daughter was speechless. I could have purchased the car from any number of Atlanta area Hyundai dealers but Kelly and Jodi made me a AutoNation Hyundai customer for life!

Met promptly when I arrived, service was well explained and a fair price. Very friendly staff.

Carey was very professional and communicated with me through the entire process of my car being fixed. Kudos to the service department for a job well done.

First time going there and I would say it was a pretty good experience. I only dealt with the service department. Didn't buy the car from ya'll. I have a 2017 Santa fe Sport that I took to the service department. I will definitely come back for service. Dustin was my service advisor and he went over everything with me and was very nice and polite. The waiting room was nice and had drinks available if you wanted them and the restrooms were nice and clean. Free wi-fi which I didn't use but it's nice to have if I ever needed it. Thank you for servicing my car and letting me know that I have a good car. I think I do to. Never had a Hyundai, but I love my SUV.

Clean, Friendly , informative .. Kerry is very nice in the service dept..

The people in their service dept are very friendly and helpful. If you have to stay while they're working on it, they have a comfortable place to wait and they let you know how things are going along the way.

They did an excellent job. Very professional, friendly, and swift.

Ben was very helpful and professional. The service on my car was done in a timely manner. Kudos to Ben for a Great Job and a Plesant Experience!

Autonation Mall of GA has great people, very courteous and helpful!

I called the dealer hoping to get my oil changed and tires rotated. She was able to get me in Saturday early with Michael. My appointment went very smoothly , he came in for explained everything to me, found a coupon for me and let me go. Less than an hour. Everyone was very friendly too.

Ben was AMAZING!!! He walked me through the whole process and was a great representation of Hyundai Autonation!!!

Great. Service and wonderful staff we love our car and they remind us each time we need to have it devices and for that we are very appreciate because we have lots of other appointments and it's easy to forget one thanks AutoNation for all you guys do.

Great. It was the best car service ever. I enjoyed it

The service is very good and the people there are polite and don't have to long and also keep you informed on what they are doing to service your car.

Chan park and finance staff provide excellent service to me. Thanks.

Great experience! Thank you for the support and lack of pressure during the buying process.

Willie was super helpful, great experience! My daughter is so happy to get a car.. we are super happy if all the safety features!

Everyone went the extra mile. Very pleasant service experience! Dusty was amazing!

I just purchased my second vehicle from them and I'm extremely happy! I expressed my needs to them and they surpassed it! Peter in finance was amazing and made sure I had the right products to go along with my purchase and the best interest rate! I literally pay less for a better vehicle! Also, my sales guy Aaron, who was my finance guy on my first purchase got the job done and made sure I received the best deal! I'm happy overall and as long as I'm happy with driving a Hyundai, I'll purchase it again from Autonation Hyundai!

I recently had service here and had the BEST experience ever!! They were so friendly and quick and affordable!! Dustin was my rep and he was beyond amazing and helpful!! I did not like using dealerships before to service my car but now I don't want to go anywhere else. I would highly recommend this place and ask for Dustin!

My Santa Fe Sport is a great car. I had the oil/lube service done and the service representative was very helpful and courteous. Dustin Nelson thanks

I am very satisfied with the service department personnel, especielly Justin and Sar for greeting me immediately upon arrival every time and taking care my needs. Very friendly and helpful.

I recently had to have my car towed to Hyundai Mall of Georgia unexpectedly and I had the BEST experience. The staff helped me and got me in and out of there quickly and even helped me get to the rental car place across the street! Not to mention, the pricing was really fair and the quality of work was fantastic! Dustin was my rep who helped me and he was beyond great and even sent me text updates which was awesome! Thank you so much, I will definitely be back!

Friendly, courteous service. Shuttle available to anywhere within 10 miles for drop off and pickup at a designated time, makes the wait for the service to be completed, easy.

Ivan and Robert were helpful and awesome Throughout the whole experience was enjoyable Because of them

Super nice people willing to help.

Dustin was most helpful with all of my questions. The service was excellent, and they had me out of there very quickly. Very happy with service.

Thank you to Kerry Han for doing a great job as my service adviser!

Nice experience with Dustin. He handle my service and me with dignity and respect.

Prompt. Excellent service. Very considerate, thoughtful service folks.

I can't say it enough - Dustin is the absolute BEST!!! So happy he is back at the dealership again! I feel so comfortable and confident when he is in charge of the service of my car. He makes repairs and maintenance easy and he never tries to 'up-sell' me with things that I don't need done. I love having a Service Adviser and technician I TRUST - that is rare and hard to find. Dustin keeps my family coming back to have our vehicles serviced with confidence!!

I have to say that buying a car here was the best experience I have ever had buying a car. Usually I hate the whole process usually. From start to finish both the dealership and Shah Askari made the process both a pleasure and extremely easy which was fantastic. I love my new car and in the future I will start my car shopping at AutoNation Hyundai Mall of Georgia. If you are in the market for a new car go here first! Ask for Shah!!!

Great cars, excellent customer service with Karen. Everyone was friendly and helpful!

Dustin was awesome! He was very knowledgeable and friendly! He helped me save money and my service was done in a timely manner!

Great Customer service The experience was awesome

Friendly staff and very good in Service. provided good options to choose and select right fit on our needs.

Service advisor Ben was great to work with. Very busy day and he didn?t get rattled.

Everything was smooth and as promised, I will recommend Karen Roser to all my family and friends, looking forward to the next transaction with AutoNation Hyundai Mall of Georgia

I have been a customer of Autonation Hyundai in Buford, GA for a while. Recently, I needed to take my Santa Fe in for some service, and ultimately decided to purchase a new car. The Santa Fe was only 7 years old but did not have the safety features that the newer vehicles have. I had already used their service department in the past, so I will say that they are very devoted to the customer and the quality of work they provide. Every place will have hiccups, but it is how a business remedies the situation that defines them. They are geared to providing best practice service. This term is a quality term, and I have been in the business of providing this type of service to the customers in my chosen field, so I am very familiar with those efforts. Buying a vehicle is a time-consuming process in most settings. But it is what you walk out with that is the final determinate of worth. The gentlemen who assisted us were very knowledgeable, from sales to finance, they had a can-do attitude, and went the extra mile to make our experience worth the time. In addition, our salesperson Willie, took the time to go over all the vehicle's operational extras, so that when we drove out, we were well equipped to be out on the road, safe and without distraction. My husband is considering the purchase of a new vehicle soon. When the time comes, we will be right back at Autonation Hyundai, and will make sure that Willie Coleman is our salesperson.

I have been a customer of Autonation Hyundai in Buford, GA for a while. Recently, I needed to take my Santa Fe in for some service, and ultimately decided to purchase a new car. The Santa Fe was only 7 years old but did not have the safety features that the newer vehicles have. I had already used their service department in the past, so I will say that they are very devoted to the customer and the quality of work. Every place will have hiccups, but it is how a business remedies the situation that defines them. They are geared to providing best practice service. This term is a quality term, and I have been in the business of providing this type of service to the customers in my chosen field, so I am very familiar with those efforts. Buying a vehicle is a time-consuming process in most settings. But it is what you walk out with that is the final determinate of worth. The gentlemen who assisted us were very knowledgeable, from sales to finance, they had a can-do attitude, and went the extra mile to make our experience worth the time. In addition, our salesperson Willie, took the time to go over all the vehicle's operational extras, so that when we drove out, we were well equipped to be out on the road, safe and without distraction. My husband is considering the purchase of a new vehicle soon. When the time comes, we will be right back at Autonation Hyundai, and will make sure that Willie Coleman is our salesperson.

From buying to driving my experience was great, no games no haggling and was in and out in less than 3 hours.

It was very first service on time and people are friendly

Very easy to work with, work all done well and I couldn't be happier. Mike was a great person to work with and I will use them again!

Muy buena la atenci??n, los recomendare excelente servicio

It was a great experience from start to finish. Joy was extremely helpful and reassuring. I needed engine work complicated by charging and battery issues. The repairs were done quickly. I HIGHLY RECOMMEND AutoNation Hyundai.

I bought a car with Darrell and it was the most straight forward, pressure free car buying experience I've ever had. I went in to look at a car but then couldn't make it back in for several months. Even several months later when I called he remembered me. He and his finance manager Matthew were straight forward, there were no games, no haggling and what they quoted me was written directly on the contract(I've had a bad experience with a previous car dealer where they were dishonest). I wouldn't hesitate to buy another car from this team.

i Have purchased two vehicles from Autonation Mall of Georgia Hyundai. Both experiences were very positive I have purchased several vehicles in my lifetime and these purchases have been among the best. I recommend talking with Willie Coleman. Willie does not put pressure on you. He will help you find what you are looking for. He is knowledgeable about his vehicles and he will help you find a package that works within your budget.

Mike Hendrix is a rock star ? in my opinion. He was courteous, professional throughout the entire process, knowledgeable and detailed. Michelle (answered the phone), awesome. I recommend this location to anyone looking for a great dealer. This is review is based on my personal experience.

This place is great. bought my car and have is serviced there as well. Service department is honest, reliable, and quick.

Received a oil change and I was in and out quickly.

Treat active military like crap!

Had a Great experience getting my car Serviced at Auto Nation Hyundai of Mall of Ga. My Service adviser Ben was professional and attentive to my car?s specific needs. He explained my service options and future maintenance plans. The Dealership was clean and waiting room was customer friendly and accommodating. Thank you ?....

As always it was a pleasant visit to have my car serviced. The gentleman I was assigned to was so very pleasant and friendly.

Eloy and Joy were amazing. I would recommend taking your car there for service.

Aaron is the only Sales Person who I found in the metro area who didn?t play games. A win win! Great car, fair price. Processing the sale from support people was too slow.

Had to bring my car in because it wasn?t starting properly (needing jumped a couple times) despite having the battery changed a few months ago at a different AN dealership I live closer to. For this problem, I took it to Autonation Hyundai, and they took great care of me and my car (I bought my car at this dealership about 4 years ago and have a warranty under Autonation up to a certain mileage/year. I also bought a battery a couple years ago which has its own lifetime warranty). They changed out the battery, ran a slew of tests, and were able to determine the issue- which thankfully was an easy fix. Thank you to Mike H., Eloy, and Aid for fixing this problem quickly and ensuring that there were no other issues involved!

Finding and buying a car shouldn't be hard, and that was exactly my experience with AutoNation! They made everything easy and stress-free, I will definitely recommend.

I brought my car in for service and a recall and they were fast and friendly. I will go back there very time I need something for my car. My service advisor was awesome. He went out of his way to ensure I was taken care of

I had some initial correspondence with their general manager, Aid, earlier this year in regards to a 2019 Hyundai Santa Fe. Aid informed me over emali that we couldn't come to terms and that my ask was a bit unreasonable at the time. I picked up the conversation again this November/December when I was ready to make my purchase (the birth of our first child delayed things a bit). Aid again said that we were too far apart on numbers...but he did tell me that he would beat any offer that I could bring to him by $500. I didn't think much of it...until a few weeks later when I received a near slam dunk of an offer from a competitive dealer. I touched based again with Aid with little expectation of him honoring his word...but...he did just that. He told me to bring in the offer and that he would not only match it, but beat it by $500. He did just that. When I arrived at the dealership, I worked exclusively with Jodi - who was absolutely awesome and the antithesis of what your typical pushy, passive-aggressive car salesperson is. She was friendly and honest and didn't try to up-sell us or pressure us into a deal we were uncomfortable with. I walked in fully expecting some sort of bait and switch...some sort of run around...or some last minute haggling by the dealership to renege on the deal. However, they did the exact opposite. The terms that we agreed to over email were instantly met without hesitation and even though we couldn't get financing done before the end of the day, Jodi let me drive the car home (I returned the next day to finalize the deal and set up payment). My entire experience was above and beyond anything I had expected...and honestly...no B.S....the best experience I've ever had at a car dealership. I cannot speak more highly of their staff - especially Jodi. She was friendly, patient, knowledgeable...and took care of all of our needs without us feeling the least bit pressured or stressed. She was the star of the show for sure in terms of my experience there, but overall, the dealership treated us kindly and gave us more than a fair deal. I'm normally hesitant in dealing with dealerships because of the typical sales games that they play...but AutoNation Hyundai shot me straight. They told me to bring my best offer...and they'd beat it. That's exactly what they did. If you're in the market for a Hyundai, give AutoNation a serious look and ask to work with Jodi.

This place is great. In and out in no time at all.

In and out as expected. No upsales. No extension. Jim H was excellent.

Friendly service employees

I?m giving you Five star. Oil change is a reasonable price for SUV. Friendly service.

I knew the price of the vehicle prior to going into the store, but the sticker price was different than what was online. The salesperson tried to assure me that their prices were ?no-haggle? and the sticker price was the lowest the car could go. I showed him my print out, then he back tracked and said maybe it wasn?t updated. I knew there was also one additional discount I could receive through my insurance company. When I asked about the price being any lower, he again tried to assure me that it was as low as it could go, so I logged in to my account and retrieved my discount certificate, making the price again.....lower. He then gave me a hard time about being pre-approved through my own bank. He ?couldn?t believe I could be financed for so much with such a low interest rate?. This is when he asked me to prove to him and the finance manager by sending them my pre-approval letter then bank had sent me. I informed him that I had no obligation to do so and they should do the contract and send it to the bank as they normally would. He then began asking me how would they get their money. I informed him that they would probably get it the same way they would get it from a non-minority male customer who had been preapproved. I told them at this point, that while I wanted the vehicle, I could also go to another dealership. Once we began the paperwork, he attempted to get me to sign some of the papers........BLANK! Needless to say, that was another debate.

thank you Robert so much for going above and beyond in getting us 2 brand new cars in one week.

Great service and everyone was helpful. highly recommend! They did a great job with my car. Will continue to use them with all my car needs.

They are punctual, friendly and have competitive prices. They completed the repairs I requested and did not try to sell me additional services that I didn't need.

Worst car experience of my life I will never buy another Hyundai as long as I live because of the horrible manager I spoke to. He was rude and there was no need for that.

Friendly, very helpful, they listen, and just all-around great crew. Thank you.

We have had our Tucson almost three years and anticipate keeping it for several more The team at Auto Nation has been easy to work with and guided us with information and experience every step of the way. At our most recent service, the technician noted we had done something earlier than needed and was able to save us some money. That was appreciated.

We were welcomed at the door by the staff. The salesman, the sales manager and the general manager were all very professional and friendly. They did for us exactly what they had promised to do, and we are very satisfied with the entire experience.

Purchased 4 new cars here then my last one I used another dealership (because this one wouldn’t call me back) and have been trying to cancel my extended warranty and Gap coverage for a while. Drove an hour to get there twice and was unable to see anyone to cancel. Very disappointed. Someone did finally give me an email the 2nd time i drove down but that doesn’t “fix” the problem of no returned calls and not being able to get this taken care of. I’ll guarantee if I owed them money they would be there with bells on. Used to refer people to them quite often but, never again.

🤬 I've requested the cancellation of my extended warranty approximately 8 weeks ago. I was told by Stanley the financial agent that will take 4 to 6 weeks. I've been simply trying to call for an update or explanation where i am in this process. No one has answer the phone number that i was given or return my emails. If anyone is looking to buy a car and extended warranty this is not the place for you. Terrible service!!!

My windshield washers weren't working. I stopped by AutoNation Mall of Georgia and they blew out the debri inside at no cost to me. Very much appreciated!

#1 Hyundai dealership and the best customer service

The people are very nice. and they do a good job.

We had an excellent experience dealing with our sales rep Jodi and managing staff. I would highly recommended them if you are looking to make a purchase.

No one greeted me or told me they would be with me. I waited 15 minutes before I was served. I had an appointment. When I got my car my rear wiper blade WAS NOT replaced. I specifically asked for ALL blades to be replaced. Other than those two incidents, service was ok.

Just had to replace wiring to back tail light but everyone we dealt with were super nice and very helpful. 👍🏼😁