Recent Reviews from AutoNation Hyundai Mall of Georgia

Bad customer service…… Person was appointed but didn’t care about us…….

I purchased my Kona at this dealership back in 2019 and had a great experience. In the last two weeks, I had to bring my Kona down for a recall of my vehicle, oil change, new tires, and an alignment. My service advisor, Spinelli, was awesome! He was very helpful and honest with any questions I asked. He kept me informed of what was happening with my vehicle with the service technicians. I received a coupon from AutoNation Hyundai for $100 off a 4 tires if you received and paid for an alignment. My coupon was applied as directed and I also received a discount for my oil change. If I need to come down again, I'll be reaching out to Spinelli!

The Hyundai Tucson SEL with convenience package is a good value UNTIL AutoNation required me to add an appearance and dent protection packages if I wanted to buy the car.I have no details on the packages coverage even after asking for it after the sale. Hopefully, AutoNation will review this travesty and discontinue forced add ons a buyer does not want in order to buy the car.

Hyundai Tucsons are a good value until the dealer forced me to add two packages I did not want, but had to get in order to buy the suv. Sales people were outstanding, but finance employee was overbearing. I did not even get the details on what is covered with these two packages and he has not responded to my request to get the details of the policy so I can see what is covered. Future buyers beware!

Excellent service, the rep kept me informed all the way

car service needs new car purchases any and all financial aid needed to purchase new car.

I had one of my best experiences I have ever had. From the second I was there I was met by a professional young man who treated us with respect and explained everything about the car and looked after us from the time we got there to the time we left. I would recommend them to my family and friends with out any dour.

Recently bought a car from Chan at this AutoNation Hyundai location. Very helpful and professional. Chan wasn't too pushy, gave me time and space while also making sure that I found the right car for me. They were also very upfront with their prices and fees, they did not try and play games like many other dealerships in the area. Great experience

I made a purchase approximately 3

I have been to AN Hyundai of MoG and advisors and whole team are absolutely great. They care for their client and never disappoint. I would recommend this dealership to everyone! Thanks Muktesh Mani

They’re getting renovated and service can be a bit slower but be understanding. Good people working here, I’m just happy they have multiple people here working other than some Of the other Hyundais I’ve been to where it’s like only two guys

They have had my Equus for over week...excuse after excuse on why my car is not ready. Ask to speak to a manager but of course they are in a "meeting and not available.

great experience with edward! love my new venue!

Would definitely recommend this dealership. Salesman were all top notch. No bs. Ask for Elizabeth, she gets the job done and has wonder customer service skills!

Sales person communicated well and was honest about status of my vehicle.

I have been pleased with the service at Autonation Hyundai. They have done a great Job on routine repairs, recalls and warranty work. The service advisors explain what they will do and the work cost estimates . Bush and Aimee have been very helpful throughout and have explained everything in detail. Their service repair is fast and thorough. I highly recommend the Autonation Hyundai service department.

My parents car has been at your service center since the beginning of July with engine failure. They have a certified used 2016 Hyundai Santa Fe with around 60k miles. It has been meticulously maintained. You guys have not provided any update other than to tell him that they’re 60 cars ahead with the same engine issues. No reimbursement on his rental car yet or even offered a rental car. It is shameful no answers have been provided, No regard to the extended warranty, and leaving my 70 year old parents stranded.

i had an appointment to get my horn replaced for 9 am on a saturday dropped it off then around 1 pm i called to see when my car will be ready for pick up. some girl told me to call back on monday. they said no one was able to install it. i would have to come back another day i live an hour away and no one called me to tell me i called them!

It is so disappointing that we can't get a warranty repair done because the dealership won't honor it's warranty agreement. They say they won't even take it for engine work and can't possibly work it in until after October on orders from the general manager. And of course it can't be taken anywhere else for a warranty repair. It is shameful Hyundai expects customers with inoperable vehicles under warranty to be stranded without recourse.

It was a great and smooth experience I have in the service department. I requested for a early service slot so that I can resume my work timely and my request was fulfilled without any ifs and buts. I am happy and satisfied with my experience. 10 on 10 to my advisor.

Aun que esta en proceso de extension el servicio y atencion es el mismo muy optimo.

It was an awesome experience, they made the trade process a breeze. Thanks Jodi!

Korean dealer YOO Han didn’t give me 500$ deposit back.. and he did not answer me. how can i reach him?? is he quit the job??

Everyone at AutoNation Hyundai was wonderful. Vanisha was super helpful, even assisted by texting me while I was unable to talk.

I would live 0 stars if I could. First of all the service was terrible by all EXCEPT Aimee. I can't get anyone to return calls, give me updates etc. I even had my issues escalated to manager Justin in which I NEVER heard back to this day. I took car in for service twice and my car is STILL not fixed, but yet they want me to pay the bill. Needless to say I will be disputing all those charges until the problem is fixed. It's been six days NO FOLLOW UP FROM ANYONE!!!

Sales force reached out and offered me $5500 for my vehicle. When I went to sign sale docs I noticed they had put in $3000 instead of $5500. They claimed they did a reappraisal and the price over one day dropped 45%. I was livid and the manager said out of the kindness of gm they paid $5500. Be careful, especially if your a senior!!

Great service

When you go ask for JODI!!!! On Saturday I went to a sister AutoNation & the experience was horrible. They were not interactive or informative, so we decided to go next door to AutoNation Hyundai. When we came in we were referred to Jodi. I explained how I wanted to switch from a coupe to 4-door as it is more family friendly. The entire experience with her as well as her team/finance managers was AMAZINGG. She was no interactive,kind, and helpful. No doubt she loves what she does and helping people. We went back and forth on different cars and everything included. She was so patient with us as I was having difficulty getting approved, but kept showing potentials with no hesitation or annoyance. In the end she helped me get a 2021 Elantra. Her finance manager Peter was also so helpful and understanding! 11/10 experience!!

Everything was fine until we drove off the lot. Out of sight, out of mind. My wife called to ask about one of the functions on our Tucson, no reply. I got an email saying "hope you love your new vehicle, just let us know if you have any questions" Replied with a question, no reply. Pretty much stinks.

We have purchased a Hyundai Sonata . I want to say that our salesman, Ivan Garcia Infante was excellent. He was knowledgeable, and answered all of our questions. Ivan was very polite, and we didn't feel any pressure.

Wife and I were looking for a new family Vehicle since our son is off to college and needed a car. So looked around for a nice and welcoming place and we found it at Hyundai with Jairo. He helped us all the way to get what we needed to fit our goals, I’m glad we picked this place even after purchasing the vehicle they have been in touch to make sure everything it’s good and to help us with setting up all the features in the vehicle. Thank you all for the great service.

Inquired about a specific car on the lot, and it only took a few tries to get the specific information I needed about pricing. Of note, pricing I was given included $5,000 market adjustment and required dealer add-ons. I followed up with my thoughts on the price and they were completely unwilling to negotiate, stopped responding to my messages.

The experience we had at this dealership was awesome. Louis our sales guy seemed to know exactly what my daughter would like. Being that the car buying experience has changed lately-he made it feel just like the traditional way. Louis was very professional, knowledgeable- yet very entertaining too! If you are in need of a new vehicle head over to this dealership and ask for Louis- you will really like the guy.

Liked dealing with this dealership compared to others in the past. They were great to work with, initial prices seemed fair, and they were willing to work with my budget more than other dealerships.

Elizabeth was outstanding she was very helpful with finding me the perfect suv for my family! If you got to this location I highly recommend you she Elizabeth!!

i was notified on friday afternoon that after 5 months my car was ready and that i had to have my rental in that day or pay $38 a day. the service advisor was rude and demanding. i have had very good service from the other service advisors

I bought a car from Autonation. Would buy again as long as I got to work with Ivan. He had been the most pleasant salesman ever to work with, during and after the sale.

I totaled my car back in November 2021 when this journey of buying my first car began and has been anything but fun. I was taken advantage of by one dealership, put on a wait list for 8 months for a car that I found out 9 months later I was never going to get by another dealership, and another telling me it would be 100-360 days before I could get a car (after already waiting 9 months for the other car). Needless to say I was beyond frustrated. My mom talked me into going to one more dealership so we went to Autonation Hyundai. I’m so glad I listened to my mom because God blessed me by putting me in the path of the sweetest car salesperson, Elizabeth Hawkins of Autonation Hyundai in Buford. When I walked in I was so frustrated that I immediately burst into tears in the middle of the dealership when she asked how she could help me. She pulled me aside so that I had a safe place away from everyone else to cry. She asked about what lead to my frustration. She had a genuine care about me. She asked why I liked certain cars, what was important to me. She even tried to find the exact car I had been on a wait list for. When she couldn’t she told me about the car she had that was a very similar in size and had all the exact same features the other car had that was important to me. After test driving and find out the price, She didn’t push me into making a commitment, despite the current market. And most importantly, she never once took advantage of me! She completely turned this terrible experience into a positive one, something I didn’t think was possible. Because of her, I am happy to say that my car journey has finally come to end after 9 long months! I would recommended Elizabeth to anyone and would definitely use her again in the future!

I totaled my car back in November 2021 when this journey of buying my first car began and has been anything but fun. I was taken advantage of by one dealership, put on a wait list for 8 months for a car that I found out 9 months later I was never going to get by another dealership, and another telling me it would be 100-360 days before I could get a car (after already waiting 9 months for the other car). Needless to say I was beyond frustrated. My mom talked me into going to one more dealership so we went to Autonation Hyundai. I’m so glad I listened to my mom because God blessed me by putting me in the path of the sweetest car salesperson, Elizabeth Hawkins of Autonation Hyundai in Buford. When I walked in I was so frustrated that I immediately burst into tears in the middle of the dealership when she asked how she could help me. She pulled me aside so that I had a safe place away from everyone else to cry. She asked about what lead to my frustration. She had a genuine care about me. She asked why I liked certain cars, what was important to me. She even tried to find the exact car I had been on a wait list for. When she couldn’t she told me about the car she had that was a very similar in size and had all the exact same features the other car had that was important to me. After test driving and find out the price, She didn’t push me into making a commitment, despite the current market. And most importantly, she never once took advantage of me! She completely turned this terrible experience into a positive one, something I didn’t think was possible. Because of her, I am happy to say that my car journey has finally come to end after 9 long months! I would recommended Elizabeth to anyone and would definitely use her again in the future!

I totaled my car back in November 2021 when this journey of buying my first car began and has been anything but fun. I was taken advantage of by one dealership, put on a wait list for 8 months for a car that I found out 9 months later I was never going to get by another dealership, and another telling me it would be 100-360 days before I could get a car (after already waiting 9 months for the other car). Needless to say I was beyond frustrated. My mom talked me into going to one more dealership so we went to Autonation Hyundai. I’m so glad I listened to my mom because God blessed me by putting me in the path of the sweetest car salesperson, Elizabeth Hawkins of Autonation Hyundai in Buford. When I walked in I was so frustrated that I immediately burst into tears in the middle of the dealership when she asked how she could help me. She pulled me aside so that I had a safe place away from everyone else to cry. She asked about what lead to my frustration. She had a genuine care about me. She asked why I liked certain cars, what was important to me. She even tried to find the exact car I had been on a wait list for. When she couldn’t she told me about the car she had that was a very similar in size and had all the exact same features the other car had that was important to me. After test driving and find out the price, She didn’t push me into making a commitment, despite the current market. And most importantly, she never once took advantage of me! She completely turned this terrible experience into a positive one, something I didn’t think was possible. Because of her, I am happy to say that my car journey has finally come to end after 9 long months! I would recommended Elizabeth to anyone and would definitely use her again in the future!

My 2012 Hyundai Elantra required some service for the air conditioning system. Work was done quickly and correctly, and checkout was efficient.

This is terrible service. Employees are not kind at all.

Took car there bc it didn't start. left overnight. they said battery tested good. they proceeded to do normal oil change, tire rotate and balance and align. bill $628 w/490$ labor! Also told battery would be $399 if needed.Drove a few miles to Aldi..came out car didn't start. after a jump took car to Blue Sky..local shop. Battery tested in the 0 range. New battery $240 + $35 labor. I don't think I will ever do anything but a recall with Hyundai again.

Previously, I had good experiences with Hyundai Mall of Georgia; however, that all changed starting with my visit from Dec 2021. The vehicle part was broken during my oil change and we were never made aware of the incident, etc. My husband noticed... I've been to the dealership on three different occasions to have the part fixed only to find out the wrong part was ordered and the third time the wrong part was installed. I was assured the correct part would be ordered and that I would be contacted, but I have yet to hear back. My husband was checking our vehicle and noticed a bolt and a push pin ribit were missing from where the plastic cover goes over the radiator under the hood. The last time we installed new tires, the lug nuts were loose and my husband had to tighten them up. This is a safety hazard.I have never experienced this kind of poor customer service.

They salesman Edward was great to deal with and the finance manager was very knowledgeable and helpful with financing my car. Great experience.

I made an appointment online to take my car in because the TPMS light kept coming on and then going off. It was also time for my first service. We took the car in at 6:45am for a 7:00 appointment time. The tech my husband spoke with said we would have to wait to speak to someone until 7. We couldn’t wait since my husband has to get to work (plus I’d already listed what was wrong with it when scheduling the appointment online). We left a note inside the car as well to remember to check the TPMS. We got a call around 1 that it was ready for pick up. We arrived by 4:00 and found out they had not even noticed the light being on and didn’t look at the problem. After my husband insisted they check it, they said it was a bad sensor on a specific tire. They said we have the part and will get it done before we close today and you can pick the car up later. Around 5:30 the tech called and left a message that they wouldn’t be able to get it done today but they would have it done by 10am the next day. We tried over and over to get someone with the service department to answer the phone but no answer. We did speak with someone in parts who told us the person who called was gone for the day. We tried to speak with anyone else but no one was available in the service department at 5:30 even though they don’t close until 7. Very frustrating experience and will be trying a different dealership in the future….once I get my car back!

Aimee is great! She was only 1 of 2 people service writers and she was training him! They are also under construction which is difficult on a good day. However, even with the challenges she remained professional!

Make an appt and take car for an oil change and they keep your car all day. If you call them you go through a circle of automated attendant.

Mike and the rest of the service team at Hyundai Autonation were always courteous and supportive throughout my entire experience. Even when there were technical issues that made my wait longer, the team consistently checked in with me to make sure that I was as comfortable as possible. Great service, as expected!

Wonderful service

Time taken away from work Arrived on time today to receive an oil change. Was told there was a 3 hour wait. Poor customer service. The purpose of an appointment is because time is valuable. Charging $70 for a scheduled oil change because of a previously skipped appointment due to COVID. Really unprofessional. Tradongcar . Always received quality customer service at Toyota. Going back to a professional dealership

Aimee was very helpful. Quick service turnaround

I bought a car from them and they made me feel welcome and really worked with me on the financing. I would definitely recommend.

there service is amazing. they help me to understanding and kind. I feel so happy to buy change my car here.

They have a fantastic service department! They were so friendly and helpful. Even with being under construction, they are very organized and efficient. I made an appointment for my 7500 mile service which included an oil change and tire rotation. I was there for about an hour. They had me in and out. Thank you for the great service!

I just want to say that I have had bad experiences with dealers. But my wife and I went to AutoNation Hyundai. And the sales representative Kiara Clark answered all of our questions plus went the extra mile and stayed after they closed to help us pick out our new vehicle. They were very understanding and outgoing to look after everything we were looking for in a vehicle. And I want to also say that Peter Im was very professional with the way he conducted business and how he explained everything to us so we could understand. I would recommend any of our family and friends to visit this dealer and get a very nice vehicle that is in their budget. Thank you AutoNation Hyundai we are proud to call you family

Hello. I left a review roughly six months ago. At that time I was displeased with the service I received. I wasn't greeted upon arrival. I waited in my car for about fifteen minutes before I took action. This recent encounter was noticeably different. I was greeted immediately. The greeter was able to pull up my appointment by my name and time of arrival. Another greeter such a conversation about the Santa Cruz. If I'd let him he'd have talked to me the entire time. They knew what was going on with my vehicle the entire time I was there. The lobby was full too with other customers having their vehicles serviced too. It was a much better experience this time

Too slow to have a basic service done and always overbooked.I have been waiting on a back order part since beginning of year. Next I have 2 life threatening recalls in which noone at the service dept cares to address. Justin. Aimee. And the receptionist is below average and should work kn their customer service skills. The scheduler loves to talk over you while u explain the situation at hand and is the rudest person I've encountered. Never again will I step foot in the dealership bc noone will call you back. I'm not a child and the way she Raised her voice is unacceptable. Pull the calls. YOU HAVE heard from.me but you are always unavailable, om vacation, or on the other lime. Why have you NOT RETURNED MY CALL?!!?!?

Had a good experience with the sales and finance team, with the exception that they did not always keep us up to date with the delivery of the vehicle. Encountered a number of delays for the delivery and was not always informed of the new delivery date. I do have an issue with the auto prep team, although they had the car in their possession for three days, they did complete the prep. They did gas up the car and waxed it, but they didn't remove all the protective tape inside or top off all the fluids.

First time I bring my car to this place 05/07/2022, it was the only place available for a recall for my sonata . I would not come to this place again, I had to wait 5 hours in the place. if I make a reservation to wait there , I expect my car to be seen in a couple of hours but 5 hours I find too much . The waiting room without a plug so I can use my laptop sitting at a table. I just waste my time , I found everything very disorganized and messy

I have had recalls since February of 2022 and still on back order. the receptionist is rude and talks over you. Justin never calls back as promised. Amiee comes across as if I am bothering her. I have been passed around with no luck. the general manager is never available. These are potentially dangerous recalls aka windshield, seatbelt and a part on back order since February that keeps my engine light on. this is a 2021 hyndaui elentra. these people are rude and do no recommend to anyone. willie the salesman is great but for the others... they can kiss my a$$

Terrible customer service. They don't return phone calls at all. They had my car for 4.5 months.

I purchased a new Hyundai Kona. My sales associate was knowledgeable and professional. My new car buying experience was seamless!

Super pleased with my entire experience. My salesman made my car buying experience so easy and he was very informative and honest the entire time. Plus I’m enjoying my car, I went to the dealership looking for a sedan and ended up leaving with a 2022 SUV I fell in love with.

Mike replaced my Battery in 5min. He was so prompt courteous and professional and fast after a long drive through that traffic. I haven't had Great Customer Service like this in a long time. He simply made my day🙂

I´ve been client for little more than 3 years. I bought one car last year and its been really good. I am writting this review as heads up or advise to other clients. I got a problem with one of my tires from my Tucson 21 and I needed to fix it. They could put a patch so like other shops they told me that I needed to replace the tire. They charged me $242.00 for replacing a tire where in Pep Boys you can get it with taxes and labor for $156. In addition I waited for 3 and 1/2 hour for my car's service. Everytime I go the waiting time is longer and longer. I do not suggest people getting their tires replaced here unless you want to pay over price specially the amount of fees to pay. I've neever paid so many fees for changing a tire and this has been the third tire I replace in the last 3 years.

The guy that took care of us was very good and friendly explained everything clearly, even that part that Hyundai phone service people didn't tell me.

Elizabeth Hawkins was such a huge help! loved every second of my buying experience with her!

Slow service, made an appointment 10 days in advance for 11 a.m. Drove out at 4:30 pm. Absolutely no customer service. Car troubles were corrected though. Thank you for that.

I recently purchased my car from the Hyundai Auto Nation. My original sales rep, Ivan, was wonderful! He was very attentive and on top of things! Unfortunately, I finished the sale and pick up when he was out of town and my experience was not the same. They were very unorganized and unprepared even with me calling and keeping them up to date on my pick up time. I was told when signing final papers they “ran it through detailing one more time” when really that was the first time and they only cleaned the outside. It was disappointing getting in a car that was dirty on the inside still. The paperwork had to be redone and I had to wait an hour when I was told they would have it complete and ready before I arrived. I’m so happy with the car I purchased it just wasn’t the pleasant experience I’d hoped for with Ivan being out.

Loved the experience here. Yes it took a few hours but it was worth it. My sales lady made the whole time entertaining. We received the vehicle a few days later after inspection and detailing. Loved every single bit of my time at this dealership.

Hyundai kept its bargain.... they took care of me when my car had major problems they gave me a loaner car ...2022. Then they fixed the car and it's like it a new car. Praise God for companies that honor their commitment.

BYFAR the best service I’ve received at any car dealership for the duration of time that I have been with Hyundai. As a female it is very important to go to a dealership that has service reps that you can trust!! Raymond is exactly that!! He is extremely professional, extremely personable, he sincerely cares about his customers, and he makes sure that you understand the service that you are receiving that day and that when you walk out of the service center you are very satisfied and you trust that your vehicle has been properly handled by their specialist. I feel very secure with going to this Hyundai dealership knowing that they have a service representative like him. He has always been a great representation of what Hyundai service employee’s should represent. I will continue to get my car serviced here as long as I know Raymond is apart of their 5 star team. Thanks for caring and treating me like family. Auto Nation Hyundai for the Winnn💪🏽👏🏽🙌🏽❤️

BYFAR the best service I received at any car dealership for the duration of time that I have been with Hyundai. Raymond is extremely professional, extremely personable, he sincerely cares about his customers, and he make sure that you understand the service that you are receiving that day and that when you walk out of the center you are very satisfied and you trust that your vehicle has been properly handled by their specialist. I feel very secure with going to this Hyundai dealership knowing that they have a service representative like him. He has always been a great representation of what a Hyundai service employee’s should represent. I will continue to get my car serviced here as long as I know Raymond is apart of their 5 star team. Thanks for caring and treating me like family. Auto Nation Hyundai for the Winnnn💪🏽😀❤️

Very bad communication, too many restrictions on loaner cars. It took 4.5 months to replace my engine under warranty. I never got one call updating me on progress and never got a call back when I left messages. Loaner car couldn’t be driven more than 150 miles a day or taken out of state, which became a terrible inconvenience over 4.5 months, since there were instances when I needed to be able to do that and had to pay for another rental to do that. Just no good customer service at all. I will probably not be purchasing another vehicle from them and possibly any Autonation group because of the service I received.

They were fine while I was purchasing my car. Afterwards I had a couple of questions for the financing person. After about 8 unreturned phone calls, I gave up and realized after I was gone they were not interested in helping me. If that does not bother you then they are okay. I was disappointed.

AutoNation Hyundai was SUCH a great dealership to work with. I was sold on a another make/model but wasn’t getting great service so I randomly took a chance on this place and an so glad I did. I worked with Louis Dymant who was so caring, patient, and thoughtful. He went above and beyond just the car buying experience to make sure my young daughter was ok at all times too. Thanks again Louis for helping me find my perfect car. Your customer service will be hard to beat!

I purchased my Hyundai here several years ago. Recently, I had to schedule a service appointment for a recall. Their scheduling system is very easy to use. I was able to choose a convenient time for service. The staff was super friendly and the work was completed quickly and efficiently.

Went to the service shop for a recall. After sitting in the waiting room for 15 minutes they came to us to tell us they just ran out of the part. I have tried to create another visit after parts have been received and have been put on infinite hold. I even had put in a callback and no results.

Good service

My husband and I were in the market for a new vehicle but were unsure what we wanted. We were very interested in the Santa Fe. I emailed the Hyundai Mall of Ga and was immediately contacted. The sales rep was helpful and courteous without being pushy (not contacting everyday). Elizabeth worked with us on a convenient time to come and test drive the vehicle. We picked a color of a Santa Fe that was on route to the dealership, she promised she would contact as soon as it came in. Boom, we got a text that our car was there and waiting for us "when would be convenient to come in and pick up your car?". We have purchased a lot of cars but have never had such ease and a quick process. Elizabeth Hawkins and Aisha made an incredible team, we would definitely deal with them again.

Service department was quick.

Very professional staff and quality service

One of my greatest concern with regards to buying a Hyundai was all the negative stories of the service departments. So many complaints of the complimentary service being a waste. Well upon my first complimentary service today, I’m no longer concerned. Michael took great care the moment I got there this morning. Maybe it’s not all Hyundai but these guys here in the service department do a great job with the non stop cars coming in. Thank you guys.

Very friendly and honest customer service all the way through from test drive to purchase.

I just bought my new car this past week. Everyone we worked with were very professional and helpful. They were readily available to answer questions and took time with me. Grace, Peter, Jay and Eldin made things happen to get in my new car :)

IT WAS VERY QUICK THE ONLY THING I HAD A PROBLE WITH WAS MY SERVICE INFORMATION WASNT RESET AFTER MY OILCHANGE BUT ITS NO BIG PROBLEM OTHER THAN THAT IT WAS GREAT

Elizabeth Hawkins is amazing. She swooped in when another rep was unavailable and showed me the Tucson N Line. I’ve seen the car online but did not think I could ever get it. After showing me all the features and a test drive I knew I wanted it. I took the night to think it over, which Elizabeth understood - not pushy at all. I came back the next day and go it!

I've gone to Hyundai Mall of GA for over 10 years for my service needs. even though it's 45 minutes from me. They always do a good job and complete the job in the time they tell me it will take. I never feel pressured to pay for "extra" repairs. They make me feel comfortable about getting the necessary work only. I trust their honesty. I've never had a problem or had to return for inadequate work. I highly recommend them.

Very efficient and good communication during my last service. I needed a part ordered and they did that and called me a few days later when the part came in to schedule the repair. Much appreciated I didnt have to chase them down.

This spot is dabombbbbb my agent was Chaz and he was very helpful helping me make a decision for my new 2019 Hyundai Elantra limited 😉. I was very pleased with the communication throughout the whole process. Everyone was very quick and patient I’m happy we were all on the same page. I appreciated the help from each event who assisted me with this process and I will definitely be coming back here for many more services!

Sold my F350 Dually to them. They were very fair on the price. Also bought a Jeep Gladiator from them. Justin was the buyer and seller on these transactions. Very knowledgeable on vehicles and easy to work with. Definitely a great selling and buying experience. Highly recommend Hyundai Mall of Georgia.

Louis was a good car salesman. He knew alot about the car we were purchasing and was very helpful, even after purchase of new car.

They honored my reservation, got me into the service area quickly, and finished the work efficiently. Just how I like it and I greatly appreciate it!

I am unimpressed with the level of service at this dealership. I am here for my 24,000 mile warranty check up. My appointment was 730am. I was told I need 4 tires, and that it would take 2 hours to do. I'm still here with no tires 5 and a half hours later. The last scheduled appointment was at 11am and I did not leave until 8pm. The service manager was unapologetic and rude. He told me I can just pull your car out right now. The woman at the desk has tried her best to be helpful but that is all. All vending machines don't work so I can't get my son anything. Just a really bad experience so I won't be coming back to this location.

The sales associate we dealt with was the most friendly, honest, professional person I’ve ever met in my entire car buying experience! He was absolutely attentive to our needs, wants and very genuine in his approach! I immensely appreciate that quality!

My sales Rep Jairo was great to deal with. He made me feel like he really valued my business. Jimmy, finance, was the most transparent finance officer I’ve ever had the pleasure to work with. I can’t stand the car buying experience but they made me feel at ease.

AutoNation Hyundai Mall of Georgia will be my new location for service. This location seems to have more resources and better communication with customers. William Carbone provided excellent service. I would recommend this location to anyone who needs a change from other dealerships.

Jeanette was GREAT! I loved working with her!

Terrific auto mechanic service and work performed! This is where you need to go for your Hyundai or Kia auto service work. My 2015 Hyundai Sonata 'perrrss!!!!' like a kitten and it is almost 6 and 1/2 years old.

Good vehicle salesman.

Ok repair service. Nobody never answers the phone. Maybe because there is only person. Running an efficient business needs investment and less cost probably in other areas. I would not get my car, here again.

Go somewhere else. The manager Robert Davidian is a crook. I told him I didn’t want an OPTIONAL protection and dent plan and he uses his associate Elizabeth to be the bearer of bad news. I couldn’t tell you how many times I did NOT want an OPTIONAL plan and the fact that he countered my offer with an increase of my trade in value that isn’t truly guaranteed is them trying to play games. They said if my car is drivable and no engine, transmission or mechanical issues the price is firm. The thing is, everyone knows you can’t trust dealer mechanics and they can easily come back with a report saying your car didn’t check out! They’re playing on peoples desperation, but it’s more cars and dealers out here. I am happily taking my business elsewhere. HAPPILY.

Due to accident, I needed car ASAP. I called and visited several places. Since shortage on vehicles, I felt not welcoming time to time when I visit other locations. However, when my dad called (he also needed car) and he told me services was great and he would recommended everyone who asked him about the vehicle needed. Well... I wasn't really listening but I called and visited. wow... they were very welcoming and nice to us. We had to wait for our vehicle and time to time we probably annoyed them calling about out vehicle arrival. Mr. Hancheol was so patient and nice. I am sure my parents annoyingly called him about my car and my dad car. He always return our call within 10 mins and great care until my our car arrival. Whole process of getting my car was very very stressful 🙃. But Mr. Hancheol was so great up keep with update and even after we purchased car, he continue to called us to check on us.. I really do appreciate all of them welcoming and working with me being annoying customer.

I've been bringing my car to this dealership for about 4+ years now. Owned a brand new Kia Forte and had the worst luck with the other dealers around town. Came to this dealership and everything changed. The staff has been super helpful. The person who got my trust was Mike Hendrix. Very honest and made sure everything under my hood stayed pristine. Since then I now own a 2022 Kona and absolutely love it. Just had my first service done and everything was a breeze. I will continue service with this dealership because they have been the best! Highly recommend this location!

due to shortage on vehicle, it was very hard to find vehicle and services. this location got all of it. we had to wait, but the process was worth it to wait. thank you AutoNation Hyundai Mall of Georgia

I loved working with Jodi! She was amazing and very informative, but what I loved most about her is her awsome sweet caring personality.

They act like you are bothering them

I was there for my first service of my 2022 palisade oil change and tire rotation and it took 1and half hour and it's not dun right they did only oil change and when you call no one answer the phone I don't think I M going back again for service or buy new vehicle from this dealership

Horrible business practices. Taking advantage of the car shortage by marking up their vehicles $4,000 and then say it is non negotiable. Hyundai has even put out a letter for their dealers to stop doing this horrible practice. If you want a real sleazy dealership experience this is the place to go. Called my wife and told her someone offered double price for the car we were waiting on. They use every sleazy trick in the book. Other dealers don't do this so look around. I would not recommend this dealership. I canceled the buy and have gone elsewhere getting the same car at msrp with no mark ups. Do yourself a favor and save some money and the feeling of really needing to take a shower by avoiding this dealership.

They fixed the problem I had which is great! (my A/C was blowing hot air)but I can tell they didn’t do a thorough inspection on my car like they said they do. If they did they would have noticed my tire pressure was low and at least put air in it. The dealership I normally go to does this all the time for me but they didn’t have any appointments available for the time I needed and I couldn’t wait any longer. For me it’s little things like putting air in my tire after all the money I’ve spent that keeps me coming back. Also I feel like if they would have done that they would have noticed I had a nail in my tire and I could have had to chance to get it plugged up or replace it. I know it’s not completely on the dealership to point out these things as you should know what’s going on with your car but sometimes things just go unnoticed and it would have been nice for it to have been brought up. But over all it wouldn’t necessarily stop me from getting my car serviced here but they wouldn’t be my first choice.

I was able to receive $2,000 more for my trade in by taking it to another dealer. They are nice though.

Okay so I’m definitely not one to leave a review let alone a lengthy one but I’ve been coming to AutoNation Hyundai for years for maintenance on my 2016 Hyundai Tucson and when the time came to buy a new Hyundai, there was no about which dealership I wanted to come to. I came to scoop out a few cars before purchasing to see what I liked and Edward helped me test drive and gave me great knowledge about the available vehicles on the lot; he was very patient with me! I ended up finding the perfect 2022 Hyundai Kona with Jairo. He definitely made sure that I could ride in style within my budget. I appreciate the teamwork and professionalism that both Edward and Jairo showed throughout the ENTIRE process. They each showed a level of cooperation that’s unmatched. If you ever need a new or preowned Hyundai come see them at Auto Nation Hyundai near Mall of GA and ask for Jairo or Edward. You won’t be disappointed.

Every part of my experience with this dealership was fantastic! Juan went above and beyond for me. They made it a smooth, stress-free process and I am so happy with my vehicle. I drove from out of state, over 2hours away and would do it again. I can't say enough good things!

Had a recall on my 2012 Hyundai Santa Fe. Made the appointment online - very easy to do. From that point on the customer service was top notch. Constant communication. Once I arrived, the customer service went up several notches. Courteous, concise, It was a pleasure to deal with these folks. Even when I called to check in my car, everyone was so polite and informative. Everyone could and should learn about customer service from this place. I have worked in customer service for 35 years and it is so nice to go somewhere where they "get it". Should I have any other issues with my cat, I will be heading back here. Thank you for being the absolute best.

Jodi handled my purchase and did a great job. Jodi was great to work with, responsive, and protected my car while it awaited transport. After some minor communication confusions, Peter took over to complete the process and make sure I was happy. I'm satisfied with the whole experience and I love my new car.

Kiara did an amazing job! She was patient and helpful so I could find the right car for me. Very communicative and thorough!

Han was amazing. Got an awesome vehicle for a great price with all the bells and whistles. Han did all he could to make our deal possible and streamlined.

Excellent service very fair price 👏

Jodi Is Amazing!!!

I recently bought a Santa Fe, and the team was so friendly and quick to respond. Especially, my sales person Chan Park and finance manager Mr. Im were so accurate and fast in the vehicle purchase process I have experienced, and worked from the customer's point of view. I have purchased 3 new cars from AutoNation Hyundai Mall of GA since 2018, and I am very satisfied with their service so far. My next one will be also another Hyundai in the future.

My experience was a little rocky at first, but after I started working with Elizabeth Hawkins everything went smoothly. She was very kind and understanding and made my buying experience very easy! I’m in love with my new car and I highly recommend Elizabeth she is amazing! Thank you again for making this experience a great one!!!

We had such a great experience selling a car to Justin. I would highly recommend the dealership. The new showroom will be a huge drawing point too. Thanks for all your help Justin!

Juan, Aisha, Robert - anyone we interacted with was a pleasure to work with! It was such an ease buying a car from this location. And above all, the hospitality was amazing. Truly felt like a family environment and I’m definitely bringing my family to this location for future cars! #Teamhyundai

I've purchased two vehicles from this dealership. Both times were a great experience. I recently bought a Tucson Limited and Jodi was my sales rep. She was so kind, knowledgeable, and the process was easy and smooth. I did my paperwork online, got my rate and payment information BEFORE I even headed to the dealership for the test drive and final signatures on paperwork.

I did not purchase my Hyundai from this dealership but I have taken there for service. A couple of months ago I received an email from Mall of Georgia Hyundai that I had engine issues with my car. I just had the car in for an oil change and tire rotation and there was no mention of any engine issues. So I printed the email and drove to the dealership. I talked to the service rep there and asked him about my car…..about any recalls. He said no recalls for my vehicle. So I asked him if there was any notation about my vehicle having engine issues. He replied no. Then I showed him the email. He didn’t know what to say other than it probably was a third party that had sent that. So I forwarded the email to customer service at the dealership requesting a response. Never heard a word from them. Then just the other day I received the exact email again. Has anyone had this experience with Mall of Georgia Hyundai? Also my brother had called 3 times and left messages with the service department to call back and set up date for service. He never heard back from them. So he took his car somewhere else. What’s up with these people?

All, Must share the excellent quality of service I received from Aimee, the parts & service team - it makes a big difference !! Highly recommended to all current & future Hyundai owners.

The workers are so sweet here!

Excellent customer service every time.

Absolutely the worst car service experience I have ever had. Showed up for appointment and part was not in stock after they assured me part was in stock. Overcharged for labor on defective part that should have been covered. Then they left a tool in my car and I had to wait an hour to have it removed. No refund. No apology. No customer service. Will never by another Hyundai again.

Everyone was so eager to help, they were friendly, and they each had any answer to every question we had during the purchase of our car‼️ Grace and Robert helped the decision making process easy! I’m afraid I was not an easy person to sell to‼️ They were kindly persistent in helping me make the final decision to purchase‼️👍

People are very nice and helpful. Work was done so quickly.

Recently bought a Santa Cruz ended up going in a few times. Avoid weekends they are super busy. Chaz was great and well informed on the product and polite, Peter in Finance was a whizzz and really worked fast to get it all processed and was so friendly. BUT be aware of the pricing, I was only told after that there was a additional "dealer premium" on top of the pricing (The price already had a dealer service fee) as we started finalizing the deal. NOTE- This was in addition to the window pricing and the agreed walk out price.... I contested and the Manager said he messaged the GM to discount it, next I got the final invoice and the manager never bothered coming back to me even to give feedback, I just got the final invoice to pay, I feel that was underhanded. Also dont expect anywhere close to MSRP on the window price as there non negotiable add-on's that I was not allowed to remove. Paint protection, mud guards, first aid kit, seat protection....

I would give negative stars if I could. Sold me a car that only worked for three months and is now in the shop permanently. The car was a 2011 Ford Fiesta, the problem is a faulty transmission control module, a known issue with these cars that led to a lawsuit against Ford itself. Don't trust these people. They will sell you a defective car and offer no help when the vehicle stops functioning.

Han was great at communicating and picking out a car that I liked. Thank you for your service and will definitely come back for future business!

They’ve seemed to lost a customer service attitude. I stood there a full 10 minutes while three people passed by me back-and-forth back-and-forth until one of them and finally asked me if I needed something. Understand once you pull your car in the bay you’re there to get your car repaired or looked at. in the past they would’ve come right up to you immediately and checked you in. Which should’ve been an hour and a half service turned into a three hour wait for simple oil change and tire rotation.

I had been to several other dealers, who were asking too much for new cars. The Sales staff @ AutoNation were courteous & offered a reasonable price for a new Sonata. We agreed upon terms for both the new car and our trade-in, and I am now in a 2022 Sonata.

I bought a new Hyundai in January 2022. It was my first new car purchase in over 30 years. While I shopped and test drove at this location, they did not have the model and color I was looking for so I completed the purchase at another local Hyundai dealer. I did bring the car in for my first complimentary service appointment last week and the service department could not have been more efficient and professional. I was checked in quickly, shuttled to work, picked up 3 hours later and back to work with my freshly serviced car by the end of lunchtime. Buy your Hyundai here but, even if you don't, get your service done here.

Absolute worst dealership in the Buford area. Try to pull games on you. Was told they would fix something with a new part but tried to pass over fixing the current part. Don’t do what they say. Stay away

Very helpful and easy to deal with!

I've been to this dealership a couple of times and it's been great! Today was the first time that I had any issues, but my friend Ben who works there helped get the situation fix and had me out of there as quickly as possible. So I highly recommend ben if anyone wants to get things done fast and correct!

Excellent service

Normally this place is pretty good about their service. This time, not so much. I went in for a recall on the ABS system and I was told this would only take an hour. Since it wasn't that long of a wait, I stayed at the dealership. Within the hour my car was pulled through the que and into one of the bays. After about an hour and a half my car was back in the que. So at this point i asked questions and was told by another rep that the car was waiting on the diagnostics to come back. About 30 minutes later my initial rep told me i need to get the Downhill assist/ABS/Traction Control Sensor replaced and the reason this took so long is that everyone went to lunch at the same time. Thanks for telling me! The repair took another 45 minutes to complete. So from what was to be 1 hour turned into 4 hours!!! Skipped lunch and had to take a half day off work.

Great experience I give the 5 SATRS Thank you! Excellent sale person, followed through and delivered. Elisabeth Hawkins

I had the best experience with Autonation Hyundai Mall of Georgia. I had a hard time trying to find a 22 Tucson Hybrid, my sales rep Kiara reached out to me when they had one on the way and 2 weeks later, I received my car!! Kiara was phenomenal!! This dealership aren’t doing crazy markups on their cars like KIA. Please go check out Kiara, she’s the GOAT!!

I love the fact that there customer services was so excellent I’m going to send people that is in need of a vehicle. I would love to thank JODI AND KIARA AND JAY(finance manager) for helping me get my dream car, cause when I say my credit is bad it’s bad. But they got me in my vehicle that I always wanted. I really appreciate y’all so much!!!!!!!

I brought my car for servicing for a basic oil change, slow tire air leak on right side tire, clunking rattling noise at the bottom of the car. I was told the bottom of my car there was something that just needed to be tightened - gravel or something may have caused the problem? I was then told that I needed new tires because there was tire rot but last service, approx. 4,000 miles ago, my tires were inspected and I was told were okay and no tire leaks. I was told during this recent service visit, my air leak was from tire rot and they recommended replacing my tires. I trusted the dealership and decided to have new tires installed. I waited 3 to 4 hours to be told that somebody else skipped in front of me so there was a delay in having my tires installed. I could not wait any longer so had to pick up my car the next day. When I picked up my car the next day, the clunking noise was still there and now I have to take it back. I don't think the mechanic even took out my car for a test drive to determine where the clunking/rattling noise was coming from. I do not recommend this dealership for repairs or servicing. The mechanics lost my trust and confidence. I’ve been taking my car to Hyundai for 11 years now to the same service/repair shop and I am very dissatisfied with the service that I received. I think next time, I will consider taking my car to a Jiffy Lube, Discount Tire or other place. Overall, the quality of service is not what it used to be. I will be in the market to purchase a new car soon, and will look at other car dealerships like Honda, Toyota, etc. On a positive note, Aimee the service manager was friendly and gave me a loaner car while my car was still in the shop.

I had a very wonderful experience with AutoNation, staff was very friendly and over all experience of payment and paper work was very smooth.

Had the best customer service from ur team at AutoNation special tys goes out to Peter Im I really appreciated his hard work. He listen to what I wanted and made it happen great team work again thank you for all u guys at AutoNation.

After visiting 2 other Hyundai service departments, that failed in fixing my AC... I believe there had to be a positive outcome somewhere soon. Customer Service was great! Communication great! Most importantly, the technician was diligent in finding and fixing the problem. Great job to the Service team at Auto Nation Mall of Georgia! 3rd time is a charm and I am pleased! Thank you 😁

smooth transaction, great customer service!

Service agents at AutoNation Hyundai have always provided excellent customer service during my routine maintenance.

Great Service !!

Honestly I am very disappointed in my experiences with the service department. It is impossible to speak to someone over the phone when you call. I’ve left messages for someone to call me that have never been returned. I tried to make an apt through the blue link app which doesn’t work. I had to use the live chat option to make my appointment. The day I went, I had a 7:30am apt for an oil change and didn’t leave until 10:00am because they only had one person doing oil changes that day. It seems very under staffed and unorganized. I only use them because the services are free with the purchase of my car.

I had the best experience buying my new car!!! My sales woman, Elizabeth, was absolutely amazing!! She was patient, kind and understanding. I never felt pressured! The finance team was the best I have ever experienced.. Thank you Hyundai! I love my new ride!

I had the best experience here! Not only was my sales woman, Elizabeth, amazing, the finance team did an amazing job! Thank you! I love my new ride!!!!!

2 nd car I have sold excellent expérience.

Jodi made my first car purchase easy and she was super helpful

THEY SELL CARS ILLEGALLY AND TRY TO BULLY YOU INTO ACCEPTING THEIR BS. Two of my friends bought a car from these scam artists last year. They sold the vehicle without a title, feeding them the lie that it was in transit. After 4 MONTHS of not being able to furnish a title, my friends were forced to leave the car there because it was illegal to drive. The GM of the dealership then proceeded to yell at them, tried to gaslight them into thinking they were wrong, and that it was a "misconception" that a dealership couldn't sell a car without a title. This was confirmed as an outright lie by 3 different consumer fraud lawyers. The GM then offered to print a new dealer tag (very illegal) so they could avoid voiding the sale. On top of that the dealership harassed my friends, threatening to tow the car back to their place, despite the fact that legally the car still belonged to the dealership. My friends wound up filing complaints with the state of Georgia as well as having to hire a lawyer to threaten a lawsuit to these cons to get them to void the sale and refund the down payment. Do not risk them pulling the wool over your eyes. You can buy a car from less greedy people than the ones at Autonation Hyundai.

Grace was amazing! She ended up finding and getting my perfect car. Highly recommend.

I sent an inquiry on a used vehicle and got an immediate email response from Elizabeth. We spoke on the phone and she had the sales manager, Esad, quote me the drive out price of the vehicle. I received it quickly. It was more than I was willing to pay and I am 60 miles away from the dealership. Esad called and told me if I make the drive, he would make it happen. I was immediately greeted by Esad and Elizabeth, took the vehicle for a test drive and liked it. They kept their word and made the deal happen. It was quick and painless. Jae, in finance, completed the paperwork quickly. I was in and out in no time. I highly recommend this dealership. Thanks Elizabeth, Esad and Sae!

They were amazing and took their time with me.

They have improved. This is a long story. I’ve owned many cars, and visited many service departments, but this place operates in the most peculiar fashion that I’ve experienced. I had to go there twice—for the same thing within a few weeks. Instead of replacing a slow-leak tire, they plugged it efficiently, which meant I had to go right back to get an actual tire replacement! On each visit, no one greeted me or told me the process, so I was left wondering do I sit in my car or do I get out and approach one of the employees standing at their workstation, all of whom acted like they didn’t see me drive up. After sitting in my car for a few minutes, both times, as soon as I stepped out of the car, one of the employees came over and tells me to wait in the car. When they finally do come to greet/help me, they are very friendly. Now the most frustrating part of the process was making the service appointment. I called to make a service appointment to replace my tire, and I had to be transferred to Parts to order my own tire. The guy (Nick) in Parts from the beginning seemed bothered by my call, and even more bothered when I did not know the tire size. After he looked up my car info, he had to transferred me back, because, as he explained, Parts can’t order the tire unless I have an appointment and they must sent authorization. So after I’m transferred back to make the appointment, they tell me they can’t make the appointment if they don’t know what time the tire is going to arrive. IT’S CRAZY. A customer shouldn’t have to go back-and-forth between making an appointment and ordering Parts. I decided to just made a random late-morning appointment, and call early the next say to see if I needed to reschedule. Maybe by then they would’ve ordered the tire and had some idea of its arrival time. Early the next morning, once again, I was transferred to Parts and this time got a friendlier agent (Bryan), who said they would call me back with a tire arrival time. Well, that didn’t happens, so called them back 30 minutes before my schedule appointment, and again, I was transferred to the Parts—I got Nick again—who still seemed bothered—but at least he gave a general “lunchtime” arrival for the tire, so I rescheduled to a late afternoon appointment. Once I arrived, it took them 3 hours to replace 1 tire! I have never had to order my own parts, or go back-and-forth between a service appointment maker and the Parts Department. I’m just wondering what’s going to happen when it’s time for my regular oil change and scheduled maintenance. Will I have to order oil, oil, and air filters? They need a new system/process

I have had a hard time getting and appointment for repairs for this brand of vehicle, for the sake of time Iwill save the deauls. Additionally the time it took to do my repairs was longer than same day two or three hours the repair consultant had informed me. It took 3 days! I had lined up a rental car just in case at my own expense because they either don't do loaners or didn't have any available. I was told by my service consultant that he would keep me informed on updates. I made about 5 calls to him after his speculated time had passed and wasn't able to reach. When we finally did communicate I was informed the total for my repairs would be $3500 and neither will be cover under manufacturs warranty or extended warranty. A surprise and a bit sickening since the the car has about 36,000 miles on it, and I always here 100,000 mile warranty hype when they are trying to close a sale.... lesson learned READ THE FINE PRINT. At the checkout after all the repairs are made, the estimate was higher than the $3500, the service tech consultant didn't offer and apology or explain the higher price nor attempted to make things better. He seemed more concerned with getting my payment and having me sign before he could even talk to me. Disappointed 😞

I sold my car to this place and genuinely think they had no intention of paying for it. It took over a month to get a check and until then they gave me nothing but lies, never even provided so much as a (true) status update on when I’d be paid. For a couple weeks they gave excuses like “we lost the title” (they didn’t) and “you didn’t fill out the paperwork” (we did) and said “we’ll call you back” (never did) and eventually they just stopped answering the phone when I called. I felt so bad about going full Karen, and I was super civil and polite each time, but now I think maybe that’s part of the reason they didn’t take me seriously. Ironically, their own hold music plays a message about if you sell your car to them you’ll get paid today. Last week out of desperation I had to threaten to get a lawyer, they told me “you’ll get it today” and it STILL took another three days. Despite almost daily follow up, there was always a new complication and a new reason why they couldn’t pay for the car we’d signed over everything to. I feel so stupid for trusting this company and assuming they would act in good faith. I didn’t even wanna post a review until the check cleared because I thought they might cancel it in retaliation. Oh yeah, also - I made three trips to this place to ostensibly pick up the check and was turned away each time after waiting there for awhile. I mean really I can’t even blame them, they definitely found a sucker here — it’s not like they’d let me walk off the lot with a car for free, so why was I so willing to let them take mine? Never again.

I am usually very wary of mechanics that service my car. With that begin the case my car’s (Hyundai Sonata 2019) check engine light came on and put my car into a fail safe mode which limited my car’s abilities. When I brought it to the dealer at AutoNation Mall Of Georgia Hyundai they kept the vehicle overnight to tell me that it require a software update to repair it. However after I recovered the car the engine now had a rattling noise that was really pronounced when the car was either idling and/or in motion. Come to find out there was a oil leak that was present which is when I immediately brought it back to AutoNation. Where they told me that now it needed a crankshaft seal to be fixed along with a replacement of belts and another oil change which they told me part of the repair would be “covered” by the warranty but the belts and oil change wouldn’t be. They claimed to fix it completely it would cost me around $600+ dollars to repair, despite happening under the “experts” there. I will not be going back there to be over charged and under serviced there.

Came here to purchase a car for my son. The level of professionalism here was the best. Luis was helpful, knowledgeable and showed that he really cared. Thank you guys so much we'll be seeing you soon.

Staff was committed to support me since the beginning. Very polite and respectful.

I recommend the peoples to do the service at Hyundai Mall of Georgia

One of the better dealerships I've visited. During this time of Covid, it's hard to find places that are trying to serve with integrity and decency. I will drive out of my way when I think I will get respect and honesty from a business. So far the this place has delivered....especially the parts counter.

They were very friendly and not pushy

Excellent service, Always does a Great Job with taking care of my car!!!!

Today about a week passed since I dropped my vehicle for service, and they never gave me update about status of vehicle under repair. Plus, no one answered every time I call Service Department or replied to my voice messages I left several times at all. I had to visit the shop last Friday (4/15) and they said it will be done by end of Friday, and they did not even call or email me at all until today. Very frustrating experience!!!

Great place for getting my car serviced. Always friendly and helpful. Waiting time was not bad at all and would absolutely recommend.

Jodi is the best of the best! Great experience! This dealership is very well run from the top down.

You guys are terrible !!!

Was looking for a new car and looked at several places, saw several I was interested in and came by to look and test drive. Everyone was great. My sales represntative was wonderful. Did not try to pressure me. Ended up with a car I love.

I will never visit this facility again! The shop received my car on 3/18. The person who was handling my car did not work Thursday-Sunday so when calling on those days, nobody could answer my questions. After almost 2 weeks of having my vehicle, I physically had to go up to the repair shop in order to get some answers. On 4/4, The service worker told me that they were too busy to get to my car that week. Later that afternoon, there was a conference call between that associate, my StateFarm agent, StateFarm claims and myself. The question was asked as to what the hold up was and the repair shop said that they needed to know who was paying for the repairs. I replied that money was not an issue. The service worker then stated that if money was not a problem then they would be able to work on my car first thing in the morning. Why did it matter who was paying for the repairs? Either way, it would have to be paid for before I could receive my car back. And why were they too busy to do my car, but now all of a sudden they can do it first thing in the morning?

I waited for weeks to get my 2022 Hyundai Tucson and IT WAS WORTH IT! I have only had it a few weeks but it is AWESOME! The people at AutoNation Hyundai were excellent! Great car and Great People!

Excelente servicio y atención

Friendly service and stayed in touch and gave updates on my vehicle search.

Amazing. They were so sweet and the process was nice and easy ❤️ I appreciate their service in getting me in my new car!

This is the most difficult dealership I’ve ever had to deal with. You can NEVER call and get anyone in the service department on the phone. I cringe when I know it’s time for an oil change or a any other service, because I know first off it will take me forever to get ahold of anyone and second cause you cannot go for even a simple oil change without it taking 2 hours at least. Needless to say my next vehicle will not be coming from an auto nation dealership. Did

Excellent service advisor and warranty coverage for product was taken care of timely and was thoroughly performed...glad I leased my SUV FROM AUTONATION

I saw a page review about Mrs Kathy Lawrence and I must confess that She is a good trader and best in her field as they said, She managed my account after I invested $1000 and i got $16,200 within few day's of investment I was so shocked, with Mrs Kathy Lawrence, your money is 100% secured, Trust me you have nothing to lose You can contact her via Email: Kathylawrence.002@gmail.com WhatsApp no: +15129673449

I got a alignment done and when I left it was still riding the same my back left side was still shaking. So I went to a tire place and told them about it and then they took my tire off and saw that the inside of my tire was bald and warped and had three bubbles and told me I was lucky and that they shouldn't have done a alignment with my tire like. And Hyundai didn't even tell me about that. I could of wreck my car because of that. So I will never go to them again.

I had an appointment for 8:20. When I arrived, there were cars lined up out the door. In spite of this, they got my car in quickly and repaired my trunk latch

I bought a used car in november 2021, after purchasing the car i realized the touch screen radio was not working. It took me reaching out for months to get a new radio installed. 4 months to be exact. The assistant manager Mike stepped in at the end and took over to ensure we get this issue resolved and i am thankful for him.

Arrived on time and greeted for just a check up and oil change, done in normal time and no issues.

Please actually do full car assessments and requests from the client. The advisor said car all set and mentioned everything they did and I said oh did you change the back brake light, it was out. He said let’s go check. When I hit the brake he said no it’s out still and changed it for me. I thought you guys do full assessments but I guess not. Also they didn’t fix my monitor tech issue. As soon as I drove off it turned off multiple times.. the advisor was professional and nice but the actual ones who did the labor on my car did not do well hence the 3 stars.

Booked a test drive online. Both my sales person Louis and Aisha in the finance department were phenomenal. They made buying my first brand new car an easy and wonderful experience. I am going to recommend this AutoNation specifically for anyone looking for a car!!!

We will never go there again, nor will we ever buy another Hyundai. Our fathers 2017 Santa Fe Ultima threw a bolt through the valve cover and we had it towed to AutoNation because we were assured it was a known problem likely to be under warranty. The original owner (my father in law) died two weeks earlier and towards the end, he spent more time with us. For tax purposes, we constructed a lease, but he still owned it until he died. Hyundai declared us (his estate) as the second owner and lowered the warranty coverage from 100K to 60K. We were also told we would have to authorize a teardown for $1,500 for Hyundai to determine the full extent of the damage. We were then informed that catastrophic damage required the installation of a replacement used engine for between $16,500 and $22,000 dollars. When we had it towed elsewhere, we were advised that there was no evidence of a teardown and that the diagnosis could have been accomplished by removing the oil pan. all of this took 5 weeks. We intend to explore our legal remedies against Hyundai for the warranty and against the dealer (in small claims) for the unnecessary charge for diagonis.

Me and my family came in to find myself a daily commuter. We were greeted and shown a few cars by ed who was very patient with not only me but my family as well. We finally settled on my 2013 honda civic. I had a great experience buying the car but have also enjoyed owning the vehicle. Thanks to ed and peter for helping me find and get into my vehicle. Thank you autonation for a pleasant memory for me and my family.

Great experience!! Loved working with Chaz @ Buford!

Vanisha and everyone there that helped my son and I were incredible. It is a very difficult market out there right now and finding someone who will do whatever necessary to help you is rare. That's what Vanisha and others at AutoNation Mall of GA Hyundai did for us, all while working on a very tight timeline we had. Thank you for your help - If you're in the market for a car, then go see Vanisha and the rest of the team at MOGA Hyundai!

Had a wonderful experience buying my first brand new car! Louis Dymant was my sales person after I booked an online test drive and he was great. I had watched several youtube videos on the car to see if it had all of the feature that I wanted and he was able to show me some that the reviewers missed! The finance department it’s really great as well. They are honest and really try to get you the best deal possible. 11/10 would recommend.

Vanisha was excellent with her acute attention and response to my needs. Vanisha was also willing to meet me for car delivery as I live in a different state from the dealership. Aisha was also helpful and informative without being abrasively pushy with add ons in financing. Overall I was quite satisfied with my purchase from Autonation and love my 2022 Hyundai Kona Limited.

Steffanie was great, very friendly, They bought my car, she got me in and out pretty quick.

My service advisor Aimee did a fantastic job with setting up the service appointment and communicating every step of the way. All services were completed as requested!

I had a great experience during my Service visit. Everyone was very helpful. Chris Gibbs

Work is not completed yet, the display monitor have not been replaced yet. They were supposed to call me but it’s been 10 days and I haven’t received any call yet from Auto Nation. Even when I left my car for servicing 3 weeks ago they didn’t call I had to call them in the evening if it is done or not.

Very cool place to hang out lol 😂

차가 너무 귀한 셀러 마켓 이다보니 셀러들의 횡포가 너무 지나칩니다.

A customer oriented problem solving experience

Good dealership from sales to service, i am 88 years young and have benn in mammy differ dealership and in my opion this is the best i have had.

We were shopping around online, and Grace reached out! She was able to get us everything that we wanted plus more. She was very professional, and educational, she saved us from financial disaster! And the craziest part is she did it all over messaging, from the comfort of our own home, the only time we went to the dealership was to do the paperwork and drive our new ride out! Super awesome person! Thanks Grace! And remember self care!

They were very helpful and concerned Ben Petit was great , above and beyond service

Quick oil change service.

great place ask for Chaz

Easily the BEST new car shopping experience in over 45 years of purchasing vehicles. Ivan was absolutely professional, friendly, and informative. Highly recommend! Oh yeah, we just love our new Santa Fe.

Friendly, professional and stress free thanks to Ivan! Absolutely no pressure and very knowledgeable. I would highly recommend my friends to see Ivan when shopping for a new vehicle.

We had a wonderful experience. Very low pressure and very helpful. Ed and Peter were both great to work with. And I love my new Tucson!

I thouroughly enjoyed my buying experience. My sale associate Justin was very friendly and knowledgeable. While waiting to complete the financial paperwork he helped me with my other car issues.

I had purchased a car from this location before, about 7 years ago and was not impressed! So, I was a little hesitant. However, my husband and I decided to try them out because they had the exact minivan we were looking for! I will say I was really happy to have Grace in Sales helping us, she was great! All the other staff were nice and helpful as well! One even taught me how to use their spaceship coffee maker 😂 We ended up leaving without the car the first day and then came back the next day to purchase our “new to us” Honda Odyssey. We also traded in our older van and we’re happy with the value they gave. Overall, we had a great experience and would definitely recommend you go see Grace for your next vehicle! :)

Just purchased a new Tucson from Juan. He was so helpful during the whole process and followed up after the sale to make sure he could answer any questions I had about my new car. I cannot say how much I love my new car! Thanks Juan!

My sales rep Justin was amazing, he was very friendly and knowledgeable on vehicles. He was easy to talk to and very helpful in regards to repairs to my other vehicle. While waiting to see to Peter to do the final signing of paperwork Justin and I chatted as if we were old friends getting caught up. There was no high pressure sales techniques used by either Justin or Peter. I would definitely recommend Hyundai Mall of Georgia to friends and family.

The best car buying experience in the Metro Area!

I appreciated the detailed easy to understand price presentation for vehicle. The experience was smooth open and easy. The sales person was knowledgeable. For improvement I would strongly suggest that the replies to questions by phone or text be responded to much quicker. That would be the professional courteous action for great customer service.

Mrs Kimberly Louis is very reliable, trusted and legit when it comes to forex and cryptocurrency trading. A friend recommended Mrs Kimberly Louis to be one of the best forex and cryptocurrency trader and she’s very good at what she does by earning me $11,500 weekly with $1,050 Contact her on Email: kimberlylouis110@gmail.com WhatsApp : + 1 (860) 556‑3122

Great attention! Services ⭐️⭐️⭐️⭐️⭐️

Service Friday, Jan 28. Vehicle was there 8 hours as anticipated. Service underwriter was very helpful. I think it was John. It was a very cold day and I believe my car was used by mechanics to help stay warm! I filled tank on Thursday evening so it was full. When I picked up car, both seats were FULLY reclined and heat was on 85 and mode had been changed. It was down by quarter tank. No reason seats should have been reclined. When I realized what I suspect happened, I walked back inside and waited 10 minutes. There was ZERO visibility of staff. No underwriters. I left

Great service! The website was booked for a while now but John was able to squeeze me in. I was able to drop off my vehicle and given a shuttle home so they could work on the car as long as necessary. Shuttle driver was lovely as well and I appreciate them taking care of my car on such short notice.

Great service department!

We sold a used vehicle to the AutoNation Buford location and everything went very smoothly. Jeannette H in E-commerce sales handled our transaction and got us our check within hours of starting the whole selling process, she was exceptional. We were treated very well and we felt like it was like the good old days of being treated fairly at an honest business. Thank you!

Jody was so helpful, honest and trustworthy during the entire process. I’ve never met a sales person who is like that. She was so communicating about the whole timing of the car arrival and each step of the whole process. She has earned our business for life.

Love my Palisade! The team here is awesome, and Chaz was so helpful and patient! Highly recommend!

The staff was wonderful abs the finance manager was very nice.

Working with Jodi was super easy. She was honest and up front with everything and kept me up to date on the whole process! I definitely recommend Jodi!

friendly, prompt service. Aimie especially wonderful.

This place is amazing! The last two time I have went, I have left happy and in a new car. I have worked with Edward the last two time and he does not disappoint! He very kind and knowledgeable. The finance crew is amazing as well! Peter did everything possible for us to have a great deal. Keep up the great work!

Horrible experience and so many problems with my Santa Fe!

Fantastic - They made me an excellent offer, they did the paper work, I delivered the car, they made arrangements for pay-off, wrote me a check for the difference on agreed amount and I left happy. What more could you ask for. No stress, no hassle. Great people to deal with.

Great Service Department and Ben did a great job helping us. Thank you

Jodi and Robert were amazing. I despise buying a car and I never felt pressured like I do at other dealerships. Jodi went above and beyond to make sure I understand all the awesome features my N Line offers. Hyuandi is lucky to have such great employees. I will make sure to refer my friends and colleagues. AutoNation offers great warranties !

Took my Palisades in for the first service. I made an appointment online which took almost two weeks to get an appointment. My appointment was for 12:30 and drive out of dealerships at 3:40. 3 hours for a 30 minute oil change. That is ridiculous. The service manager needs to figure out how to manage the service schedule.

Took my 2020 Hyundai sonata in for my first warranty oil change. Ben Petit was my advisor. He was super professional and courteous the entire process. When my oil change was finished, he told me that there was a recall on my car and they went ahead and fixed it for me, AND also did a system software update on it to! I had no idea about either of those! I’m glad Ben was able to take care of everything for me in a professional and timely manner. I highly recommend Ben at Hyundai Mall of GA for all of your car needs!

Purchased a truck on Sunday for my son. They agreed to change the tires and replace the brakes. The truck was delivered this morning. It is a used truck and I understand that it is sold as is, but it is already inoperable. I am very unhappy about this situation. My son needs to get to work.

Willie Coleman was excellent and very knowledgeable about the vehicles he sells. He spent so much time making sure we understood everything about our new Hyundai and its many cool features. The price for the value can’t be beat! See reviews on Car and Driver if you don’t believe me! :)

Been waiting for a call from Service Director Justin, after going in person to speak to him over a week ago. Was supposed to call within “a few hours”..:it’s been a week. Not the first time this has happened! Ridiculous!

We just purchased a Toyota 4runner for our 16 year old from Jodi Grutadaurio at AutoNation Hyundai. I have to say that it was one of THE BEST car buying experiences we have ever had. Typically I dread going to a dealership and hate the car buying process, but this experience was very different. We live in Florida and I found the vehicle listing online. I reached out about it and communicated via phone and text with Jodi. She was super responsive and helpful sending me additional photos of the car and the carfax report. I was blown away that we had the entire transaction almost completed via text by the time we arrived at the dealership in Buford. The car was immaculate and exactly as represented in the listing. The buying process was super easy and thankfully very low-pressure. We were in and out in a little over an hour. Jodi even went to the trouble to put balloons on the car to surprise my son when we arrived. I highly recommend AutoNation Hyundai and especially Jodi!!

Friendly, fast, professional service.

The service department is the worst. Take your car anywhere but here! I was advised by Justin there are other Hyundai dealers I can go to and I will be doing just that.

Had a great experience working with Edward Chu to sell my vehicle to AutoNation. I would highly recommend considering them when looking to sell your vehicle!

Best People, service and very accommodating

I love my Hyundai Kona. I took it in Monday for the first warranty service oil change, tires rotated etc. They were very nice! I arrived a few minutes before my appointment time and they got me in and out of there quickly. I highly recommend the sales and service department.

I will be contacting BBB & consumer affairs. I will not be harassed & threatened. This dealership is ridiculous!! please don’t purchase anything from them. I need corporate number & contact the news station after all that I dealt with this location. I need someone to shine a light of what they have done to me.

Jodi and her team all Rock!! Thanks everyone for making this so easy for me on buying my car!! I will definitely be spreading the word!

They picked up and delivered my car for my oilchange. Wonderful!!!

We scheduled our 2019 Ioniq for routine 40K servicing. Dylan greeted us warmly, reviewed the recommended service items, and said he’d try to get us in and out quickly. The process was relatively quick, and we even got a complimentary car wash before getting on our way. We love our Ioniq. Thanks, Dylan and AutoNation.

I'm so grateful to Justin Bush and Mike Hendrix and their team at Hyundai Mall of Georgia. They take great care of my 2014 Toyota Rav4, so I'm extra grateful they work on all fleets. They treat me with respect and I always learn more about my car when I have to take it in. Whatever the issue is, they take super care of it at an affordable price. These people are the best!

Excellent customer service. Friendly staff and welcoming environment

Good experience part came it right away and was put in the next day

BEN PETIT IN THE SERVICE DEPARTMENT IS AWESOME. HE GIVES CUSTOMERS THE BEST SERVICE.

Needed exact match tire to other 3 to get back on the road. The dealer found it, checked for other damages to vehicle, performed 4 wheel alignment in less than 2.5 hours --- without an appointment.

Great service department! They are knowledgeable and very helpful.

We operate a nonprofit organization, providing food to families in need in Gwinnett county during Covid-19. A lady saw our work and donated a truck to us, and we trusted AutoNation Hyundai to help us with repairs. Because of their outstanding community service as well, they helped us with providing some of the parts we needed as well as labor. We have now been able to pick up loads of food to help alot more families. We could not have done this without a great service department, especially Justin, Eric, Surge, and Mike. Also we thank Kevin in the finance department. Thank you for caring for our community.

Dylan was courteous, knowledgeable, prompt, organized and friendly.

Amy was my service rep; she was professional, and helpful. My car was serviced as I requested.

The service department supervisor is unprofessional and rude. Don't go to them if you need quality work done. I had to bring my car back several time for the same issue and they let the car sit for over a month before getting the permission from the manufacturer to replace the transmission. I am now having the same issue with the NEW transmission and Justin, the new service supervisor, was nasty because I brought my car to them with low gas in the tank. I brought the car in as is because it was stalling on the road and I didn't want to get stuck in the middle of the street. They only test drove it for 8 miles and told me they saw nothing wrong. This is the same thing that happened before the transmission needed to be replaced and I felt that they should have tried to keep the car longer to replicate the problem. They were too anxious to get the car off the lot because they weren't making money on a car with "no problems". They were begging customers to come in during the start of the pandemic and now that business has improved, customer service is worse than ever. Bring your patience if you go service there!

Good customers service. Friendly people ,no pressure.

Great experience with Ed Chu and Robert in finance. Sales manager Kevin is a rockstar. AutoNation Hyundai Mall of GA will be our first choice for our next car. Thanks to all for a great experience.

The service department supervisor is unprofessional and rude. Don't go to them if you need quality work done. I had to bring my car back several time for the same issue and they let the car sit for over a month before getting the permission from the manufacturer to replace the transmission. I am now having the same issue with the NEW transmission and Justin, the new service supervisor, was nasty because I brought my car to them with low gas in the tank. I brought the car in as is because it was stalling on the road and I didn't want to get stuck in the middle of the street. They only test drove it for 8 miles and told me they saw nothing wrong. This is the same thing that happened before the transmission needed to be replaced and I felt that they should have tried to keep the car longer to replicate the problem. They were too anxious to get the car off the lot because they weren't making money on a car with "no problems". They were begging customers to come in during the start of the pandemic and now that business has improved, customer service is worse than ever. Bring your patience if you go service there!

Purchasing my new vehicle was easy and Jodi G. Was a wonderful and knowledgeable sales rep, just loved her! The whole process was just so fast and easy. The financial manager Robert was great and even got a lower rate of interest for me. I love my new car. Thank you Jodi and Robert

Spent hours with me but helped me and my family out so much! Thank you guys!!

Dylan was so professional and friendly. He took very good care of me and my car. He was awesome.

I brought my Elantra in for a simple oil change and next thing I know is that they need to keep it overnight for some computer update. I tried reaching out to the service department the following Monday by phone, text and chat. The person in chat was short and rude by saying call the number, which I did twice and got nowhere. It wasn’t until late in the day, around 2 pm when I actually spoke to a live person. He says he will call me right back, but that callback came 90 minutes later. Whatever this computer update did, affected the digital read-out of my speed, which I like to see in front of me when aim not using cruise control. Now I have to move my left arm to look at the speedometer and guess my speed.

I needed a bunch of maintenance and warranty items. I dropped my car off with Aimee in the service department. She is AWESOME! Her communication is great and I always knew what was going on with my car. It made me feel so much better especially after previous experiences with other dealerships. I will definitely use this shop again and request Aimee by name.

Our sales person, Edin, was outstanding. He was friendly and very helpful. I would recommend him to any of my friends and family.

My appointment was scheduled for a Tuesday at 9 AM. I arrived at 8:45 AM. It took them over 4 hours to change the oil in my car!!

They sold me a car that they lied about replacing tires and performing maintenance on. My previous review they responded and said to call their GM. I've actually left 7 messages and no one will call me back. They ripped me off and lied at every turn. Now I get to spend my time exploring any legal options. Unreal. Trash people. Avoid at all costs.

Jodi was my sales consultant and she was excellent! Very pleasant and patient and extremely knowledge. This is the second car I purchased from the dealership.

They sold me a lemon and lied at every turn. Called a month and 400 miles later and was treated like crap and ignored. $14k I'm on the hook with a piece of crap car. One month later!!! They lied about replacing the tires and required maintence before they sold me the car. They when I complained I was treated like garbage and ignored. The picture I posted on my Google review shows the car missing a headlight- in their parking lot!!! Then they let me drive away, happy to let me pay $1500 over Blue Book!!! Trash people!!!

Very happy with the level of customer service provided by my salesperson, Kiara and finance specialist, Jae. It was well worth the 70 miles I drove to purchase my Civic Type R. One of the best auto purchase experience I’ve had.

Everyone was friendly, professional all the being very busy. The facility was very clean with a good flow.

Eric kept me informed on the progress as I wait for the recall fixes on my car.

Jean-Eddy my sales person was awesome and the experience at AutoNation of Hyundai was excellent from finance rep Peter down. Internet Sale Kelly to my salesperson rep Jean-Eddy. They all worked hard for me and understood my needs, and wants, they worked out a great deal for me.

Quick check in, representative friendly informative, kept me updated with progress of my car repairs.g

Ben went above and beyond to make sure I was taken care of.

Ben at the mall of georgia hyundai always make you feel that its going to be ok. As a woman going to have work done on a car sometimes it can be intimidating experince.The whole Staff is great have been there many times over the last 6 years never had any problems . Would recommend this dealership to anyone at anytime ! Thanks for always being there anytime I need service. Janet Matthews 2021

Eric took care of my engine replacement due to recall. Great communication throughout the process.

Took car in for prepaid oil change. Was given a time of completion. Car was still in drive so we had to wait an additional hour. Pretty much blew up the rest of the evening. Just saying.

Price of car was several hundred dollars higher than what was listed on the web due to ?dealer add ons? I felt like it was a bait and switch situation. Not to mention the hard sell tactics the Finance guy pushed for additional warranty coverage.

Really great experience working with Jean-Eddy. I highly recommend this dealership.

Ben was knowledgeable, prompt, and arranged to get me a car for 5 days. The work was done well. I am very happy to recommend Auto Nation Mall of GA Hyundai.

Love autonation Hyundai!! They have always been extremely helpful

Everything was great! Jodi was super helpful. Highly recommend you ask for her if you're in the market :)

Great service rep with Eric. He kept me updated with every step of the way.

Mr.Kerry Han was very kind and attentive to my needs. I would definitely go back to him for my future car issues.

Service was in timely matter and took care of everything.

Mr.Kerry Han was very kind and attentive to my needs. I would definitely go back to him for my future car issues.

I went in to get back on track with my routine service. I received respectful knowledgeable help, unlike other dealerships.

had a recall on the ABS it took a while but they the did a great job and were very nice to me. Next time I'll bring a meal

The Hyundai Autonation MOG is carefully observing the COVID Guidelines. They replaced my high beams & the good news it was covered by a recall! Very friendly staff!

Was there for regular maintenance. There is a recall for wind noise. The part has to be ordered and then they will call me to set up an appointment to have that fixed. Service agent was helpful and friendly.

Good experience overall, however, I still have not received a call for rescheduling for my original reason for coming to this dealership. I originally scheduled an appointment for the recall of brake system, again still haven't heard back.

Eric was great with updates and solutions. no complaints

I very much enjoyed my car buying experience at the dealership last year. The saleslady was professional and helpful and I felt very comfortable all along the way. Service is quite another story. I have had my car serviced at this dealership 3 times since purchase. It just keeps getting worse and worse. You have to make an appointment which takes almost 2 weeks. You arrive for your appointment and still have to wait over 2 hours for an oil change! This is totally ridiculous in my opinion. What is the use of having an appointment if you are going to have to wait that long for something so simple. They need to hire some more people or figure out a way to deliver a better experience to their customers. I previously had a Toyota that was serviced next door and never had those types of wait times to get an appointment or have service completed. Very disappointed.

I had a great experience at AutoNation! The whole staff was friendly and helpful! I’m so happy with my purchase!

Had an issue with a "Check Engine". Something about a problem with the fuel system. It was there for two days and the reason was never determined. Hopefully, it was an isolated occurrence. I was very pleased that they offered a shuttle service to and from my home.

I purchased a car from this dealership. Be careful, there was a promised item that was not delivered. The staffs have a written promise “we owe” sheet but never we delivered. In addition they will not return calls. I guess they got the sale, maybe that’s all they care about. I hope this is not an indication on how the warranty will work.

Very bad experience with this dealership. Had a car all lined up and ready to buy.... get to signing papers and they were going to leave off the 3 year maintenance warranty because they said they had already discounted the car so much. This was a service loaner vehicle. Refused to add the warranty even though it was advertised as such. Walked out. Talking to another Hyundai dealer they said it sounds like they messed up on pricing and tried to make me leave. Warranties are provided by Hyundai at no cost to the dealer, and any Hyundai under 5,000 miles and not registered to any owner should retain all manufacturers warranties. I would beware of this place and their tactics. Update with response from the GM. I understand what they are saying, what I don’t understand is why they would advertise this vehicle as including the maintenance warranty when they didn’t plan on including it. The advertisement for the vehicle price, features, and benefits is the sole reason I responded to them, lol. Why advertise something and then try to change it after commitment?!? The manager said they are the highest volume dealer in the state and they stay busy and so things can get complicated.... like okay that’s great and all, but it’s kind of like diminishing return. You can be so busy and high volume, but at some point if you don’t make adjustments to accommodate that volume, you are invariably going to lose customers and lose trust. Your service has to be at a level the matches the volume, otherwise it’s disingenuous. I would not recommend this dealer simply based off of their response being they are busy and can’t handle it.

Sales person Lewis very helpful and stayed late to finish paperwork

Everyone was friendly and lovely, great experience.

I brought my SUV in for a scheduled appointment for a recall. The entire appointment from check in to check out was horrible. No communication between employees and customer. Giving me a credit for future work does not solve the issues of poor customer care.

I brought my SUV in for a scheduled appointment for a recall. The entire appointment from check in to check out was horrible. No communication between employees and customer. Giving me a credit for future work does not solve the issues of poor customer care.

I would highly recommend seeing Ben Petit for all your service needs. He has taken excellence care of me both times that I've taken my Sonata in for service. He was very polite and respectiful of my time and kept me informed. Thank you Ben for taking such good care of me and I look forward to seeing you when my next service is due.

Purchased a car and have had nothing but problems. These guys will not update me or anything. 17k miles and leather is peeling and bumper paint is peeling. They literally prep the car to look good but not last. At this point I don’t even want the car. These guys seriously just want to sell you something and not do anything after.

My mother purchased her car here new. It’s a 2017 sonata. Within the first year the paint started to peel. They claimed it was normal road wear and would not honor warranty. 4 years later and this is now what the car looks like despite it’s always been garaged. We will not purchase from them again as they do not stand behind their product. If you google it you will see that this was a widespread issue for this year and model that Hyundai refuses to warranty. To add insult to injury they want us to pay $3,800 to repair and are not willing to help with cost. If anything they inflated the price drastically as we got a second price for $1,800 from another body shop. Buyer beware!

Edward Chu was direct and worked hard to get me the best deal. Loving my Palisade Limited!

Eddy made my experience hassle free. The whole team at Hyundai Mall Of Georgia was friendly and helpful.

Not good care given to me and the feedback was very poor.

Justin and Dylan in the Auto Nation service dept. went all out to make sure my issue was resolved. Rather than wait for a auto part that was needed to fix my problem they called another Hyundai dealership to get this part the same day. Now that is what I call taking care of the customer. WOW!

Eric displayed a very professional yet friendly manner as he helped me with my concerns. He had a willing attitude, which is sometimes lacking in customer service positions. I was very pleased with the Service and I feel he went above and beyond. I would definitely recommend Eric as a customer service representative.

Everyone was so great! From online messages to when I went in person. The salesman, Justin, was very nice and knowledgeable. I greatly appreciated everyone?s expertise and how considerate everyone was.

I was welcomed when I first checked in. Explained what the appointment was for and the appointment was confirmed. Off the car went. I went over to get some coffee, and one of the service folks recognized me, and off we went in conversation. I was sitting having my coffee when the tech came in suggested some replacements of the cabin filters. It is always a pleasure, and strangely, I look forward to seeing these folks!

E. Nunn, the AutoNation Hyundai service advisor, provided five-star customer service throughout the vehicle repair process. Communication was flawless; he was proactive, informative, respectful, and reliable.

Fantastic service. Not trying to break the bank for repairs. My car repairs were done before estimated and for less. We are road trip ready!

The sales person, Ivan, was very helpful. He gave me some options on the car I wanted. He arranged for the car I was considering to be brought to my house so my husband could try it out also. He explained everything to my satisfaction. He did a really good job. I certainly would do business with him again.

I purchased a 2021 Tuscon in late February and am very happy with my decision. Justin at AutoNation was very easy to work with. He answered the million questions I had and gave me a better price than any other dealerships around had given. I was given a good value for my trade-in with no back and forth needed. Highly recommend coming here if you're in the market for a car.

This place has no problems selling you a car and telling you that they will fix it if something goes wrong. They want me to leave my car (it's the only one I have) while they fi a defective trunk latch. What am I supposed to do in the meantime? I was not given the option of having a loaner. I cannot be without a vehicle for 15 days. I'm a little upset and I may call some consumer advocates loke Clark Howard. I talked to a female and she attempted to transfer me to someone else, but all I got was voicemail. I need to feel like they will back their product and honor the promises made when they wanted to sell me the car.

Thanks to Willie for finding the car we were looking for and making it happen. Also, thanks to Pete with the finance part and explaining everything very well. This was a pleasant overall experience.

Great sales staff ! This is our second Kona from Autonation. We have purchased our last 5 cars from the one in Buford. Ivan Garcia Infanta was our salesman with both Konas. He is very nice, friendly, and knowledgeable about the the vehicles. We will be back!

Service Manager, Mr. Terry Han, was so helpful and was able to reset my blue tooth with phone, I am 79 years old and it was just beyond me. He also had the job (recall anti lock brake fuse kit) done in 2 1/2 hrs. as I am caregiver for 85 yr old husband with ALZ. THank YOu!!!

I had the pleasure of working with Willie he was amazing and provided excellent customer service.

Eric was very helpful, he answered all of my questions regarding repairs, warranty and future repairs. I enjoyed working with him.

I had very tight parameters to purchase a new car. Chaz was very low pressure. He did the leg work to find the right car at the right payment before I even walked in. Best buying experience I have had.

Amazing thank Grace and the whole AutoNation Hyundai team!!!

We were fixing up our daughters car as a surprise and were looking for a couple of last minute issues taken care of that had come up. The service department person was so helpful and understood our timing issue and was able to get us worked in so that the car was all fixed up and ready to go when we needed it.

Buford Autonation service has always been good. I bought my Tucson there 3 years ago and have been taking it there religiously ever since.

I had a great first time experience at Autonation Mall Of Georgia Hyundai. Kelly and Willie were very helpful and knowledgeable and I got a great deal on a 21 Tucson with no pressure at all. I highly recommend them!

I was in your place at Mall of Ga 3/21/21 . I had my appointment 2 weeks.. I had 8.00 coupon also 5.00 for making appointment. Still charged me 52.17. If this the correct charge for an Oil Change I will not be back for one also I have bought the last 3 cars from you. I had a problem with seat months ago that never got fixed. Betty aderhold

Quickly response and kind service. Kerry Han is best person who can care the customer, i like here !

Had a great experience with the representative Ben Petit. He was straightforward and extremely helpful with understanding the necessary repairs to my car. I appreciate that he made sure we were all on the same page at all times.

Great customer service help and professionalism by my service advisor, and while waiting I was offered a shuttle ride home while my car was being repaired and I accepted .They were also very prompt with the repairs and also with an estimation that I wanted on some future body work on my car. I was extremely satisfied with my service at the Auto Nation Hyundai .

My daughter totaled her car. I'm in VA and couldn't be there to help. The sales person and managers listened and then went to work. My daughter is happy and that makes me happy.

Aimee Gaskill is a great service consultant. Very nice person

Aimee went the extra mile to help resolve a misunderstanding with the parts we ordered and our model.

Went in for service on my car and it was completed in a timely fashion. Aimee was helpful and texted me right away with the cost of additional services the mechanic noticed I needed on top of my oil and filter change/tire rotation.

The person who took me to the dealership to buy my car was my referral who stayed with me during the process. She was promised a referral fee . We purchased the car in December. Four follow up calls later and she still has not received the referral fee and no return calls from the general manager. customer service?

They got started on time, the waiting area was clean and got it completed an hour earlier. Great service.

Overall Aimee was great, customer service was on point. Will be returning

Very quick and accurate service. Thank you for Mr. Han. He is very nice and helpful. My 3 cars ? been serviced from autonation hyundai. This shop is the top. Thank you so much.

Took my vehicle in for inspection when engine light was flashing. Appt was at 7am...4pm no one called me and when I called numerous and was bounced from vm to vm I finally demanded to not be transferred to a vm but speak to a live person. Found out new engine was approved to be replaced and they were working on loaner. Fast forward 3 weeks until repair was finally done and never received any updates until day of repair and never received loaner. Very disappointed in lack of of concern that I was without any transportation during this repair of my new car. Never would recommend anyone go here and I?ll drive out of my way to go to another dealership.

I've been a faithful customer for over 8 years and I'm not completely satisfied with the customer service. I've had a couple incidents in the past with the finance team as well as the service department. The GM, Jeff, addressed the issues and persuaded me to stay as well as other committed sales men, however, some of those behaviors still exist today despite the change in management. Honestly, I think there should be mandated customer service workshops for employees. If you need a trainer, I'll be willing to spearhead workshops.

Provided 10w30 oil to change oil Service provider refused to use it Said it was the wrong oil said it requires 5w30 oil Just had the feeling that the service department wanted to make more money

It was a great experience especially with our saleslady Jodi. The only time it started getting frustrating was when we were getting ready to sign the papers and the financial guy juts kept on trying to sell us more insurance coverage. I told him no several times but he is taught not to accept no as an answer, so he just kept on. I finally bought some just to get the process over with.

Hyundai Mall of Georgia is by far the best dealership I've ever been to. This is my second purchase from them and couldn't be happier. Give them a try, you won't be disappointed.

Aimee was awesome! Love this dealership! Always great service.

Very professional service

My sales agent is Willie Coleman. This is the second of three cars I have leased with him. Mr. Coleman was exceptional in helping me identify the right car and helping me with understanding the next step in the leasing process. He was respectful, listened to my wants and needs and then found the right car that matched my needs. The inventory was great, and the closing process was flawless.

Friendly greeting as soon as I pulled in. Made sure to come give me updates on the status of my car and a time frame.

Great and friendly service. The Hutu g process with no hassle was great and now I just completed my 2nd free oil change and tire rotation that came with my purchase .

Ben is the best!! He really made my service experience great! Kept me in the loop and got my service done in a timely matter. The guys in the back made sure the good vibes were flowing. I'll definitely be back again!!!

When my previous car got totaled, contacted sales agent Jodi, who helped with the previous car buying 2 years ago, for a new car. As expected, Jodi again worked out the details and confirmed all the details over phone before getting to the dealership. It was a quick and easy process to complete the process once reaching there. Same experience 2 times in 2 years is wonderful. Thanks again Jodi, for making car buying simple.

When my previous car got totaled, contacted sales agent Jodi, who helped with the previous car buying 2 years ago, for a new car. As expected, Jodi again worked out the details and confirmed all the details over phone before getting to the dealership. It was a quick and easy process to complete the process once reaching there. Same experience 2 times in 2 years is wonderful. Thanks again Jodi, for making car buying simple.

Courteous and professional staff

Great Sales People 👍I got a great deal on the car I found on line, They worked with us through the whole process We Thank you To All Who Helped Us

I was told a two hour wait. However the service attendant was able to move me up and it only took an hour. I reall appreciated that.

I happened onto the lot in search of a new vehicle. Chaz came out and introduced himself. From that point on I felt I was where I needed to be . Purchasing a car is not only a financial decision but emotional and mental. Chaz was patient and allowed me to bounce between styles and makes of cars. He had an innate comprehension of a style and feel for my situation. I appreciate his easy manner and patience. Chaz explained everything from financing to the inner workings of the vehicle I purchased. I am thankful for representatives like Chaz. Not a salesmen but a representative . One who represents the Hyundai Brand with integrity, patience, and empathy. Thank you Chaz!! Thank you to the support staff and financing for working a wonderful opportunity and allowing me to purchase my first car.

Ben, Eric and Justin were all extremely helpful!!! I purchased my Hyundai from the same dealership and get it serviced there.

Amy was great and is my preferred service analyst. She is a person of her word, follow-up is good, and works well to accommodate my crazy schedule.

I was a little disappointed this time. Service is usually really good. I scheduled a 9:30 appointment and waited at least 20 minutes before someone asked if I had been help. I there until after 11am. I was also concerned to see that several employees were not wearing mask. We have to keep each other safe

I appreciate the great customer service received to service my car.

Good customer service of the Service Advisor and the Service Technician

Yes they are patient polite especially Eddy I would recommend him he is great salesman

Hyundai Anti Lock Brake Recall Service Went well Dealer reviewed other parts of car and made recommendations for future additional service

Eric was excellent and communicated proactively. One repair item needed an adjustment the next day l, so that took away from the five star rating a bit. Once that need was identified, Eric and the shop foreman reacted accordingly.

I have currently been waiting over two hours for a simple oil change. The guy that was in charge of waiting on me was rude when I asked how in the world is an oil change over two hours. Even though I have free oil changes left I will not use them and never buy a car from them again. All they care about is selling cars with good customer service not actually what happens afterS

Received notification that my 2019 Hyundai Tucson SEL had a defective part relating to an "ABS Factory Recall". Contacted our dealership at AutoNation Hyundai Mall of Georgia, Buford, GA to schedule "Recall & Routine Service". Parts were not in stock immediately; however, within two (2) weeks the part was available and the dealership addressed the issue very professionally. I highly recommend the Service Advisor "Ben". He is very professional and courteous. The dealership addressed all issues and continued to provide the great customer service as in the past. Happy customer!

This was my first visit and was satisfied with the friendly professional service.

Service department excellent went in for an oil change and tires rotated great experience, great staff excellent job thanks to Ben. 🌟🌟🌟🌟🌟🌟

I bought BRAND NEW car. i have issues with my brakes.. surprise, surprise it can not be duplicated!! Their service department people including the supervisor are rude and could care less if problem is solved!! DON'T BUY FROM THIS PLACE BECAUSE IF YOU HAVE A PROBLEM WITH YOUR NEW CAR GOOD LUCK IN TRYING TO GET IT RESOLVED!!

Do not purchase from here. I have withheld my review for 2 years giving them ample opportunity to make things right. They refuse to do so! I purchased a suv that had been wrecked with rear end damage, this was not disclosed. The car fax was clean. Clear coat pealing on rear bumper. Spoiler is loose. Cameron acknowledged and promised repair while I was shopping for my daughter a car. When I didn’t purchase from them he denied repair. My vehicle is now making a whistle noise while in motion. Claimed to have repaired after 2 months. I picked it up and it’s still making the noise. They refused to ride with me to confirm repair. Took it back, manager stated he would investigate and call affiliates in CA, would call me in 2 weeks! Never heard back. I had 4 miles left until warranty was up. Contacted cooperation, they had a manager call me. He said to take to another dealership. They refuse to help or make things right!!

Got a great deal on a 2020 Santa Fe, great salesman and finance person. In and out. Great follow up.

Overall good experience. The people were very good. I would consider this location for a future purchase.

I am very satisfied with my purchase. The whole experience was very positive. Eddie was my salesman. I highly recommend him.

I have a Hyundai Elantra 2017 and may of this year I took my car in to have my paint on my hood looked at because it was peeling off in big flakes. I had taken it to the dealership in Athens and was told I would need to go to a Buford. I called and made an appt. I took my car in and spoke with Dustin he took a few pictures on his phone and told me that someone would be in touch to let me know if f Hyundai would cover it so I waited probably a month and never heard from anyone. I called to the dealership in Buford to speak to a Dustin and he was off the receptionist looked in the computer and told me that my car was not covered due to the 3 year paint warranty was up but she assured me I would get a call from Dustin when he was back. So a couple weeks went by and didn’t hear from him. I sent emails to customer service twice and was sent a generated email telling me I needed to take my car to the dealership which I had already done. I called customer service and was told I needed to get back in touch with the Buford dealership. I called and left a voicemail and no one has yet to call me back! I have seen numerous cars same make and model as mine with paint peeling off. There is even a FB group name “ Hyundai peeling paint “ people have commented and posted pictures of the paint peeling off of the White Elantra! I have a basically new car with the paint peeling off that looks horrible. Hyundai will not take any responsibility for the paint defect! I posted pictures in the comments!

We had a great salesperson but we turned in a lease vehicle but were told we had to drive both vehicles home and they would issue check to pay off balance. Not acceptable so they said they would turn in Ihqve not heard this was done and need to transfer insurance to new vehicle. This is the only bad part not going to insure both vehicles when I do not have position of one. A little negative on this point. They bend over backwards to make a deal and Larry the sales guy is really helpful.

Car salesman Mr. Coffee was very knowledgeable about everything concern I posed. He made my experience very exciting and with his help and his knowledge I didn?t get the normal upset stomach that I get when I?m dealing with car salesman. He made sure that the time we spent in your business was very minimal. The manager and the loan officer we?re very much in sync with Mr. Coffee. Best car I?ve ever bought.. I have told all of my friends about you all and I hope they come and purchase a car with you all.

Jean Eddy and his manager and coworkers were friendly and helpful. My octogenarian dad was helping me with the financial obligations involved in leasing a new Elantra. Eddy was understanding and made sure the process was as smooth and quick as possible. I would absolutely recommend them to any of my friends and relations.

Darrell and Robert were efficient and helpful. The automobile is in good shape in accordance with their used car policies.

Yes without question. I will return.

Aaron, my sales guy, was phenomenal throughout the process of getting my truck. Also, Raquel in the Title Department has been absolutely awesome! One of the best car buying experiences I've had in my life with this team! I drove over an hour to get to this dealership and would recommend them to anyone!

Great service. Nice waiting room!

Keaton was a pleasure to work with. The only problem my had. It took six hours for oil change and put on new brake rotors. The reason was The first mechanic didn’t drive the car so he said it was the tires he didn’t even check to see if the brake rotors. Although I had told them that they were warped for the second time in 25,000 miles.

Our salesman's name was Willie. He was the most helpful any car salesman has ever been to me. He stayed late to show us how all the settings worked. He was very knowledgeable about the car. He was not pushy at all! Just easy to talk to, answer our questions, and help with anything we needed.

Great staff that works here

Omg! They are awesome! Aaron is wonderful! They really work with you and get you exactly what you want.

Darryl was honest and easy to work with. Made it quick and was transparent with me. Trading in my vehicle was a breeze.

What a wonderful STRESS FREE car buying experience! Just purchased a Certified Pre-owned Sante Fe Sport from Auto Nation Hyundai, Mall of Georgia. Our sales person & the whole buying experience was smooth sailing. If you are looking for a new vehicle I highly recommend Jodi Grutadaurio, she is very professional, covered all the bases as promised and more. Made the car buying experience enjoyable and fun! Will be using her again for our next vehicle purchase!

Excellent service from Aaron in sales to Peter in finance

Edward Chu was awesome sales person.

My Salesman was Wonderful! No pressure and very patient with my decision making and questions. My one opinion that?s not 5 star is the chairs! Very uncomfortable. They need to update their waiting room seating and desk chairs.

I took my car to the Buford Hyundai service department for problems with the electric power steering in my 2012 Hyundai Elantra. After dropping my car off on a Thursday morning at 9 am, I was called by service-person, Ben. He let me know that my car had been diagnosed and the issue would be approximately $1,600 (after tax) to fix. I should mention, the problem I was experiencing was a known problem in Hyundai models and was even recalled in the 2010 model. Because of these alarming facts, the nature of such a dangerous problem, and the outrageous price, we elevated our claim to Hyundai Assistance hoping they would recognize the facts, inequity, and injustice present. Further, during the same phone call in which we were told the price of $1,600, we asked for an itemized quote detailing the charges. Ben agreed to send the quote our way and elevate our claim to Hyundai Assistance. After waiting all day Friday, through the weekend, and into Monday morning, we were starting to get worried when we never heard back from Ben regarding our itemized quote and the Hyundai Assistance response. After we took the initiative to call, Ben was surprisingly reminded that he forgot to send our quote, but had already heard back from Hyundai Assistance - and guess what? Our claim was denied. During this call, Ben promised to text us a picture of the itemized quote he had forgotten to send. Moments later, I received a quote for over $2,000!! We were shocked to say the least... After questioning both Ben and his supervisor about these drastic changes, we were told "because you never received a quote in writing, we have no evidence that the price of $1,600 was ever given to you". One of the main reasons I chose to get my car serviced at a Hyundai dealership rather than a regular mechanic was because I was hoping to receive integrity and honesty from such an esteemed company. However, that was obviously not the case. Instead, we were treated with disrespect, lack of care/attention, and were lied to about price. I expect more from Hyundai and the brand they claim they are. After this very shady, and nearly criminal, experience, we decided to take our car to a local mechanic to get serviced. Here, we received nothing but honesty, fast service, and affordable pricing of $800 total for the exact same fix. I will never be returning to Hyundai (specifically Hyundai Buford) for a service or to purchase a vehicle. Further, I plan to file complaints with the Highway Safety Administration for neglect of this extremely dangerous issue. I hope this review helps other every-day folks avoid being taken advantage of by such a large corporation.

I took my car to the Buford Hyundai service department for problems with the electric power steering in my 2012 Hyundai Elantra. After dropping my car off on a Thursday morning at 9 am, I was called by service-person, Ben. He let me know that my car had been diagnosed and the issue would be approximately $1,600 (after tax) to fix. I should mention, the problem I was experiencing was a known problem in Hyundai models and was even recalled in the 2010 model. Because of these alarming facts, the nature of such a dangerous problem, and the outrageous price, we elevated our claim to Hyundai Assistance hoping they would recognize the facts, inequity, and injustice present. Further, during the same phone call in which we were told the price of $1,600, we asked for an itemized quote detailing the charges. Ben agreed to send the quote our way and elevate our claim to Hyundai Assistance. After waiting all day Friday, through the weekend, and into Monday morning, we were starting to get worried when we never heard back from Ben regarding our itemized quote and the Hyundai Assistance response. After we took the initiative to call, Ben was surprisingly reminded that he forgot to send our quote, but had already heard back from Hyundai Assistance - and guess what? Our claim was denied. During this call, Ben promised to text us a picture of the itemized quote he had forgotten to send. Moments later, I received a quote for over $2,000!! We were shocked to say the least... After questioning both Ben and his supervisor about these drastic changes, we were told "because you never received a quote in writing, we have no evidence that the price of $1,600 was ever given to you". One of the main reasons I chose to get my car serviced at a Hyundai dealership rather than a regular mechanic was because I was hoping to receive integrity and honesty from such an esteemed company. However, that was obviously not the case. Instead, we were treated with disrespect, lack of care/attention, and were lied to about price. I expect more from Hyundai and the brand they claim they are. After this very shady, and nearly criminal, experience, we decided to take our car to a local mechanic to get serviced. Here, we received nothing but honesty, fast service, and affordable pricing of $800 total for the exact same fix. I will never be returning to Hyundai (specifically Hyundai Buford) for a service or to purchase a vehicle. Further, I plan to file complaints with the Highway Safety Administration for neglect of this extremely dangerous issue. I hope this review helps other every-day folks avoid being taken advantage of by such a large corporation.

I had a pleasant experience at Hyundai Mall of Georgia. The salesman Aaron was professional and courteous. I bought a pre-own vehicle and we are enjoying the drive. The time spent purchasing the car was seamless at this dealership. This is the 4th Hyundai I have purchase. Thank You Aaron!

I am incredibly happy with my new Kona! I love it! The process was a breeze from the time I walked in until I left with my new Kona! Edward was very knowledgeable and helpful!

Good service - was looking for a new vehicle and located it on your website.

Chan Park at AutoNation Hyundai Mall of Georgia provided wonderful customer service. He was knowledgeable, professional, patient, and kind.

This Location has the most polite salesman I have ever met. It was such an easy process to purchase a car. Jose Gutierrez was my salesman. He is a young man with a big future!!!

Always a pleasant experience with this dealership. Extremely customer oriented. Justin Bush is an asset in every respect.

Horrible. I had to wait four days to get my car back, and paid over $2000. Furthermore, there is STILL a problem with my engine!!! They need to fix it for free.

This was only the 2nd time that I've been here since I'v e had the car. Didn't buy it from ya'll, but I will take it there for service. The Athens Hyundai dealership is closer, but I just went to ya'll instead. So far I have been pleased.

THIS IS WHAT SPENDING $40,000 LOOKS LIKE WHEN YOU BUY FROM HYUNDAI. We bought this car less then 2 weeks ago and got a flat tire right in front of their store. We thought “well aren’t we lucky! They’ll fix it right up for us!” Boy, we were so wrong. First, the guy told us that service was closed (we got there at 6:30 and service was supposed to be closed at 7) and that the manager can give us the address to WALMART to get it fixed. At this point we knew we had a spare so Phillip was like “I’ll just do it” Little naive Hillary was thinking “well surely these guys aren’t really staring out the window watching my husband change a tire when it’s 92 degrees and not gonna help” but I was definitely wrong. No offer of water or anything. We finally walk in, sweat dripping off our faces and ask for water.. but get this... WE PAID FOR A FREAKING GATORADE. It just doesn’t end... Finally, about to get the spare on and this guy comes out of THE SERVICE AREA (which we all remember was “closed”) and looks at the old tire and says “oh yeah, look at that you can patch that up.. just go to WALMART (again with this Walmart love) and grab yourself a patch.“ At this point, we can’t take much more.. but here comes our original salesman, and he says “wow, that’s a nice spare!” All I could do is look at him and say “you could’ve done better” (he just looks at me, like that meme with the guy who has a shocked face and a hand on the chest) “you see my husband out here working to get our tire on and you don’t offer anything or even come check in. You just got our money last week and that was it huh. Next customer, I really hope you do better” that’s when I walked off and drove away. ... but this ends well because thanks to FIRESTONE, they fixed our hole and put the tire back on for $20. All this for $20 Hyundai, was it worth it?

https://www.facebook.com/1255078853/posts/10223470752537706/?d=n

Horrible customer service from Michael Hendrix. He was disrespectful and dismissive.

All the staff was very helpful and the experience was very good .

Willie, Went out of his way to make sure everything went smooth from start to finish and I could not be more pleased on how east they whole transaction went.

5⭐s 1st Nick a very pleasant young man took my phone call was very knowledgeable and informative. I needed quotes on car repair I came in asked for him. The Only down side was a Kerri? at greeter service desk told me there was no Nick employee there.I persisted because I just spoke to him.He finaly found out a Nick was indeed working there.Unacceptable. Nick greeted me with a big smile and glad you came very pleasant young man.I also spoke at lenght with Dillian , Mike,and Justin.The respectfulness , pleasant ,knowledge this crew has is stellar and needs recognition . I had a positively horrible experience at your cousin Cumming dealership and I will be writing a zero star review. Your shop was honest ,fast,courteous, smiling greetings I cannot commend that enough. I 100% will recommend your service department once I got past Kerry to them.A very satisfied customer

Service Team horrible, Sales Team good

Your customer service sucks, there ware two of your service guys just setting at there desk on the phone WHEN I WAS PICKING UP MY CAR WHEN IT WAS DONE; they looked at me so many time not once they came to asked me if I needed help; one got up and went to other customer and helped them first; so yeah they suck. If this is the kind of service I will get when I get free oil changes for five years; I will not buy other Hyundai again. (WILL GO BACK TO HONDA)..Thank you

We recently purchased our 2020 Hyundai Tucson from AutoNation Mall of Georgia Hyundai. They were very helpful and answered every question we had about the vehicle we purchased. They were quick to research anything that we had questions about for accessories that we might like to purchase later. The salesperson, Willie Coleman, was very nice and helpful. Thanks, guys, for making the process painless!

Jodi was great in assisting us to buy our Hyundai Palisade! She made the process easy and communication was awesome 👍

The service engineer displayed great customer service and took time to explain everything to me in detail. I could tell he had exceptional knowledge and I had full confidence in him that the service recommendations I received were trustworthy. I will definitely recommend this location to others and will return again.

I just purchased a 2020 Tucson as a gift to my daughter for graduating college. Aaron Jackson was our salesman, he did a fantastic job making sure that we were taken very good care of. They didn't have the exact car that we wanted on their lot, but was able to have it delivered in just a few hours, and with a big red bow on top! The team there was great to make sure I got all the discounts available, including a military discount. Our buying experience was awesome, I would definitely recommend Aaron, and the team at Hyundai Mall of Georgia!

Wonderful experience buying my first car! Everyone was very helpful and great customer service. Willie Coleman was my salesman and he was awesome! Couldn?t of had a better experience for buying my first car.

Expert service best I?ve ever had I needed a rental and one was available then I hit something in the road with the rental and the service fee was way less than my insurance. The customer service was excellent

Terrible customer experience. On Tuesday May 12, 2020. I made an appointment to have my vehicle serviced. Oil Change, New keyless remote installed and a detailing of the vehicle (interior and exterior) I was advised that this would take up to six hours to complete. Vehicle was dropped off on Wednesday May 13, 2020 at 7am. We received a call at 4pm that the vehicle was ready for pickup. I surveyed the vehicle and was not pleased with the service I received. The interior of the vehicle was not touched or a poorly job was performed. I brought this to the attention of the service advisor on duty (Dustin). He surveyed the results and agreed that the service was done poorly. Since there was a service that was not done, I then decided to take a look at the other services that I had paid for. I opened the hood to check to see if the oil change was done. The service advisor took offense of this and ask me not to come to Hyundai Mall of GA dealership again. He repeated several times not to come back. He started the process of reimbursing the money for the oil change and the detailing. I was informed by the service advisor that I should have my money returned to me within three days. I strongly advise everyone to double check the service you ask and pay for at Hyundai Mall of Georgia. It’s a good chance that it was not performed or poorly done. Also be prepared for them to tell you not to come back if they see you checking your vehicle for confirmation that the service was successfully done and completed. I want be back!

Took my vehicle in for service. Work was done quickly, correctly and at the price I was quoted!

The service person was great. He kept me in the process as my car was getting service. He explain what had been done and was very detail. He had a mask on and talk to me at a distance. That was very good!

Ben Petit was wonderful. He addressed my concerns . I had my oil changed as well as transmission and coolant flushed.

Ed Chu in sales and Peter in finance were great. We spent 56 minutes at the dealership from start to finish. Now that's how you buy a new car!!!

Made appointment got a discount on service and parts. Didn’t have a long wait. Very satisfied

Everytime I have taken my car for service, it has been a good experience. This week my car wouldn't start so I called and Ben answered and told me to bring it in. I was able to get my car there around 10. Ben texted me confirmation if my upcoming visit with his info should I need to reach him. Ben had started a ticket for me and immediately introduced me to the mechanic who would be working on the problem. I received a call about an hour later with a diagnosis and recommendation. I was able to get my car later that day all fixed and running great and I received a 25 percent discount! I love this dealership and I appreciate Ben's professionaism, courtesy and great customer service. LCrumbliss

Very helpful and trustworthy on our first visit!!! Thank You!

Always receive great service. Clean and comfortable waiting area

It took 5 visits to fix my vehicle. On the 1st visit, the service department workers left and did not fix my vehicle and left me sitting in the waiting room. If I had not noticed everyone leaving, they all would have left and not told me. The service department apologized, but I wasted 3 hours. It took 4 more visits to replace.my fog light and fix my radio, when it should only taken 2 visits total. Terrible customer service.

Just had my Santa Fe serviced. Dustin was my service advisor, and he (as always) was so helpful. He's always so pleasant, let's me know what I need to do, and tells me about coupons !! Of course we all love coupons RIGHT !! It's always a pleasure when we come here.

Wnt in for an alignment. They returned the car with a pull to the right didnt notice it till I got on the interstate 2 days later tried to contact them to look at it again non one would contact me. Also they broke my dashcam and tried to hide it . Manager said he would make it up with 2 free oil changes so I though that would be ok.. jump to the future and I go in for the second oil change and everyone gave me attitude and said nothing was in their system. . Never will I use autonation for anything car related

awesome service....love hyundai mall of ga.

I was very pleased with the job done to my car but most importantly they took the time to sanitize my car down. Now that was very important for me especially with this COVID-19 and the fact I?m germaphobic.

When Hyundai promises something that means they will get it done!

Not like most dealerships..seem to be disjointed when solving any problems.

Kerry the service writer went over and above to see that my car was repaired quickly and correctly. Very professional and knowledgeable. Definitely recommend.

Kerry the service writer went over and above to see that my car was repaired quickly and correctly. Very professional and knowledgeable.

It was refreshing to work with people who really cared about my personal situation, limitations and needs. Everything was tailored towards meeting my needs within my tight budget. I was really taken care of by my incredible Salesperson Ms. Jodi Grutadaurio. She listened, she cared and she made it happen for me! They all treated me like family. I highly recommend AutoNation Hyundai Mall of Georgia in Buford. They are amazing.

I recently took my car to Hyundai Mall of Georgia for service and discovered that my engine was burning an unusual amount of oil. Dustin, in the service department, helped me determine my options. He explained what was going on and determined that my engine should be replaced. He communicated with me at every step in the process, and made the repair/replacement completely painless for me. He is outgoing, thorough and a consummate professional. He reached out to Hyundai headquarters and got approval for my engine to be replaced at no charge. I was blown away! I have my car back and it is like I am driving a new car. I highly recommend AutoNation Hyundai Mall of Georgia. Ask for Dustin. He is on top of things

I purchased a 2020 Kona SEL from Kelly Rice and Jodi Grutadario and I couldn't have been happier with the experience. This was the most aggressive dealership on price AND the best level of service. The car was a surprise for my daughter. Jodi delivered the car w/ a big red bow! My daughter was speechless. I could have purchased the car from any number of Atlanta area Hyundai dealers but Kelly and Jodi made me a AutoNation Hyundai customer for life!

Met promptly when I arrived, service was well explained and a fair price. Very friendly staff.

Carey was very professional and communicated with me through the entire process of my car being fixed. Kudos to the service department for a job well done.

First time going there and I would say it was a pretty good experience. I only dealt with the service department. Didn't buy the car from ya'll. I have a 2017 Santa fe Sport that I took to the service department. I will definitely come back for service. Dustin was my service advisor and he went over everything with me and was very nice and polite. The waiting room was nice and had drinks available if you wanted them and the restrooms were nice and clean. Free wi-fi which I didn't use but it's nice to have if I ever needed it. Thank you for servicing my car and letting me know that I have a good car. I think I do to. Never had a Hyundai, but I love my SUV.

Clean, Friendly , informative .. Kerry is very nice in the service dept..

The people in their service dept are very friendly and helpful. If you have to stay while they're working on it, they have a comfortable place to wait and they let you know how things are going along the way.

They did an excellent job. Very professional, friendly, and swift.