Recent Reviews from AutoNation Hyundai Mall of Georgia

You need to make oil change appointments way too far in advance. Then your told 2-3 hours wait time!’ They desperately need to HIRE oil change service people. It is crowded and too long of a wait for just an oil change. God help you if you need a repair.

They are absolutely the best! I drive from stone mountain to buford to get my car serviced here and been going here for 5 years so far and they have never disappointed me

It was a great experience. This was my 2nd time getting my car serviced at the Buford Location and I was lucky enough to have Mr. Ben Petit, the same person that helped me with my first car service, who provided smooth and excellent care and service with my vehicle and myself as a customer. Awesome guy, Thank you!

We had an excellent experience buying a Hyundai Tucson at this location. Jodi was our representative and she was extremely helpful and worked to help us find our perfect Car. If you are looking for an excellent automobile and want a very enjoyable car buying experience go see Jodi at this location!!!! You won’t regret it!!! She’s amazing!!!!

Accommodating, Professional , Friendly, Clean and happy to do business with all of you, Thank you, Rich

Absolutely love this place! They're very patient and professional.

had a recall on the ABS it took a while but they the did a great job and were very nice to me. Next time I'll bring a meal

The Hyundai Autonation MOG is carefully observing the COVID Guidelines. They replaced my high beams & the good news it was covered by a recall! Very friendly staff!

Was there for regular maintenance. There is a recall for wind noise. The part has to be ordered and then they will call me to set up an appointment to have that fixed. Service agent was helpful and friendly.

Good experience overall, however, I still have not received a call for rescheduling for my original reason for coming to this dealership. I originally scheduled an appointment for the recall of brake system, again still haven't heard back.

Eric was great with updates and solutions. no complaints

I very much enjoyed my car buying experience at the dealership last year. The saleslady was professional and helpful and I felt very comfortable all along the way. Service is quite another story. I have had my car serviced at this dealership 3 times since purchase. It just keeps getting worse and worse. You have to make an appointment which takes almost 2 weeks. You arrive for your appointment and still have to wait over 2 hours for an oil change! This is totally ridiculous in my opinion. What is the use of having an appointment if you are going to have to wait that long for something so simple. They need to hire some more people or figure out a way to deliver a better experience to their customers. I previously had a Toyota that was serviced next door and never had those types of wait times to get an appointment or have service completed. Very disappointed.

The staff and service crew are always friendly, honest and have listened to my concerns. This is my 2nd Sonata (upgrade) and I love it even better

Quick and easy service.

This review is about service department only. If I could give 0 starts I would. Very unprofessional and rude. Don’t bother scheduling appt because you will just go in walk in line with everybody else. Make sure you have at least 3-4 hours set aside for oil change only, don’t even think about talking with somebody to get info. If you call, they will just rudely hung up on you with no info at all. Even, I still have some free service there, I am not taking my car there EVER. They were quick to take money, I guess that is most important, not customer service.This is not based on just one experience, I was thinking things will change but I guess they did not. Skip this service center if you have any other options

Hyundai * has the worst customer service, lots of ads but lies. I did my first periodic service today, but since I was given a 100,000-mile warranty when I bought it, I was charged $ 350 for the initial service just to check the cabin and car filter replacement ، and balance tires. Do not be fooled by false advertisements.I went there because the headlight of my Santafe 2019 was broken. When I went there, they told me we should do the first periodic service of your car. My car issue is still unresolved.

had a great experience with the service department on my last maintenance check. they were great. loved it.

Professional, helpful, and genuinely concerned for our safety--they got our car working and made a bad situation 100% better! Thanks!

My sales rep. was Edward Chu, very nice person. Didn't rush you, took his time. Didn't sale pitch me at all. Felt very comfortable with his service.

I had a great experience at AutoNation! The whole staff was friendly and helpful! I’m so happy with my purchase!

Had an issue with a "Check Engine". Something about a problem with the fuel system. It was there for two days and the reason was never determined. Hopefully, it was an isolated occurrence. I was very pleased that they offered a shuttle service to and from my home.

I purchased a car from this dealership. Be careful, there was a promised item that was not delivered. The staffs have a written promise “we owe” sheet but never we delivered. In addition they will not return calls. I guess they got the sale, maybe that’s all they care about. I hope this is not an indication on how the warranty will work.

Took my Sante Fe in for service. Dillon did a great job! Communicated my service options without pressure. In and out quickly.

Eric was awesome and answered all my annoying questions with a smile. Lol Genuinely nice man! I hope he is my Advisor again 😀

Staff was very professional and courteous.

Very bad experience with this dealership. Had a car all lined up and ready to buy.... get to signing papers and they were going to leave off the 3 year maintenance warranty because they said they had already discounted the car so much. This was a service loaner vehicle. Refused to add the warranty even though it was advertised as such. Walked out. Talking to another Hyundai dealer they said it sounds like they messed up on pricing and tried to make me leave. Warranties are provided by Hyundai at no cost to the dealer, and any Hyundai under 5,000 miles and not registered to any owner should retain all manufacturers warranties. I would beware of this place and their tactics. Update with response from the GM. I understand what they are saying, what I don’t understand is why they would advertise this vehicle as including the maintenance warranty when they didn’t plan on including it. The advertisement for the vehicle price, features, and benefits is the sole reason I responded to them, lol. Why advertise something and then try to change it after commitment?!? The manager said they are the highest volume dealer in the state and they stay busy and so things can get complicated.... like okay that’s great and all, but it’s kind of like diminishing return. You can be so busy and high volume, but at some point if you don’t make adjustments to accommodate that volume, you are invariably going to lose customers and lose trust. Your service has to be at a level the matches the volume, otherwise it’s disingenuous. I would not recommend this dealer simply based off of their response being they are busy and can’t handle it.

Life in America at the moment seems hard no matter where you turn. Fortunately for me, I turned into AutoNation Hyundai Mall of Georgia when my vehicle needed immediate care. This team from service consultant Ben Petit to the nameless technicians I never met were able to provide outstanding service in record time. I appreciate their hard work and kind customer service. Their efforts were noticed by this Hyundai owner of 8 years. Thank you Mr. Petit and AutoNation Hyundai Mall of GA!

I paid for the insurance to have my car cleaned if anything happened (ie. someone gets sick). Ive had this policy for 2 years and never had to use it. Need it now and no one will answer the phone to schedule the appointment. This service is not allowed without an appointment. Service finally answers and pushed me off to wait for a return phone call from the salesman. WTH!

I appreciated Eric's communication and hospitality while getting my car serviced. He listened to my concerns and did a great job communicating my needs to the technicians.

I made an appointment to get service done on my car. The service was fast and my customer experience was outstanding Dylan was a joy. This will be the only place I get my car serviced. I am a satisfied hyundai owner.

Sales person Lewis very helpful and stayed late to finish paperwork

Everyone was friendly and lovely, great experience.

Our sales rep (Ed), and financial rep (Peter ), were excellent. They were courteous, friendly, knowledgeable and helpful. A very good experience. We look forward to years of pleasurable driving with our new Santa Fe. One negative for us, especially, being older, is that several people (none that we dealt directly with) were not wearing face masks, including the receptionist in the lobby. Given that Gwinnett County is in a very high risk category for Covid infections, that seems irresponsible at best.

Great car buying experience! Willie Coleman gave us great service before, during and after the sale. I’m still getting to know all the features on my 2022 Tucson, but so far I’m loving it!

I brought my SUV in for a scheduled appointment for a recall. The entire appointment from check in to check out was horrible. No communication between employees and customer. Giving me a credit for future work does not solve the issues of poor customer care.

I brought my SUV in for a scheduled appointment for a recall. The entire appointment from check in to check out was horrible. No communication between employees and customer. Giving me a credit for future work does not solve the issues of poor customer care.

I would highly recommend seeing Ben Petit for all your service needs. He has taken excellence care of me both times that I've taken my Sonata in for service. He was very polite and respectiful of my time and kept me informed. Thank you Ben for taking such good care of me and I look forward to seeing you when my next service is due.

Great experience. Eric was professionally organized and upfront about time length of the repair & cost associated. He respected my decisions and made sure my vehicle was taken care of properly. Thanks again.

After dealing with 2 different sales people on one car I should have known to not buy, but did. Ended up with a 2015 Lincoln MKZ with 17k miles on it. 2 days after driving it check engine lights started going off. I have an appt for the 26th with a non autonation dealer. Then the leather seat started peeling off. Then after that the front bumper paint starts flaking off. The seat and bumper both were done to make it “look” new. Also, I was told there were 2 keys, after I walk out of the finance office I’m told there is only 1 key. I have text the sales rep who said he is getting with the sales manager “Esad.” I have not heard back since. Even after telling him I’m going to have to file a corporate complaint. At this point the car needs the front bumper repainted, the driver seat reupholstered and a new key. All that is going to be roughly $1500. The Lincoln dealer also informed me that the codes were on the car and had been cleared by the previous dealer. These people obviously don’t care about you and just want a sale.

Chaz is the best! Ask for him when you go into the dealership. He listens to you. He also made sure our daughter had everything she needed before we left. Good people all around.

Purchased a car and have had nothing but problems. These guys will not update me or anything. 17k miles and leather is peeling and bumper paint is peeling. They literally prep the car to look good but not last. At this point I don’t even want the car. These guys seriously just want to sell you something and not do anything after.

Smooth process. In and out. They even washed my car!

My mother purchased her car here new. It’s a 2017 sonata. Within the first year the paint started to peel. They claimed it was normal road wear and would not honor warranty. 4 years later and this is now what the car looks like despite it’s always been garaged. We will not purchase from them again as they do not stand behind their product. If you google it you will see that this was a widespread issue for this year and model that Hyundai refuses to warranty. To add insult to injury they want us to pay $3,800 to repair and are not willing to help with cost. If anything they inflated the price drastically as we got a second price for $1,800 from another body shop. Buyer beware!

Thank you, Kerry for taking extra care of me and my beautiful sonata!! Exceptional service and quality of work☺️

My mother purchased her car here new. It’s a 2017 sonata. Within the first year the paint started to peel. They claimed it was normal road wear and would not honor warranty. 4 years later and this is now what the car looks like despite it’s always been garaged. We will not purchase from them again as they do not stand behind their product. If you google it you will see that this was a widespread issue for this year and model that Hyundai refuses to warranty. To add insult to injury they want us to pay $3,800 to repair and are not willing to help with cost. If anything they inflated the price drastically as we got a second price for $1,800 from another body shop. Buyer beware!

Long long wait time but they do communicate

Edward Chu was direct and worked hard to get me the best deal. Loving my Palisade Limited!

Eddy made my experience hassle free. The whole team at Hyundai Mall Of Georgia was friendly and helpful.

That facility has the best Service Manager, he really cares about the customers when service is needed.

Bought a new vehicle today and the process was awesome. I was treated great and got what I wanted and the deal I wanted. Recommend this dealership for buying a vehicle.

the dealer explained very kindly, I appreciate his detailed care.

Great overall experience.

The finance team here consists of actual wizards. If you need financing, I highly, highly recommend this store. There was nonsense, very straight to the point. I shopped around for months and these guys beat every other dealership, bank and financing option by nearly 10%.

Not good care given to me and the feedback was very poor.

Check your part is in before you go. I made an appointment well over a month in advance for a recall that I had been getting letters for probably 4 or 5 months. It was just a small fuel tube which seems simple enough to stock for all the recalls. When we arrived we were told that they didn't have the part in stock. Very frustrating. They checked the car which took an hour and a half then said we didn't need the fuel tube replaced, which if it's a recall I would think it should be replaced any way. So lesson learned. Before you waste your time going for your appointment, be sure the part is at least in stock.

It seems like they have a whole new staff because when I got there for an oil change, they had not only went up on the price which they gave me a different price over the phone when i booked he appointment, but they were extremely disrespectful and rude by not acknowledging me for several minutes as I stood their with my special needs son. Nobody was helping anyone, they were all just looking at their computers, but they clearly seen me and did not say one word. I had to ask for help in order to finally receive it. I drove 40 minutes for terrible service. I will never return again. Nobody had masks on either . No precautions were taken for COVID. The worst dealership ever!

It was very good job. And he was very kind.

excellent service - excellent service representative

Justin and Dylan in the Auto Nation service dept. went all out to make sure my issue was resolved. Rather than wait for a auto part that was needed to fix my problem they called another Hyundai dealership to get this part the same day. Now that is what I call taking care of the customer. WOW!

Ben Petit was my service consultant and did an awesome job. Got my car in and out on time and kept me in the loop throughout the day. The service technician was terrific as well. I’ll be back!

STAY AWAY!! They made what could have been a great experience into a very bad one. Suspicious activity and deceptive practice. They miscalculate my state tax despise the fact that they put the correct TAVT rate on the contract. Beats me how you do that. I ended up having to pay $1352 out of pocket when it came time to get my plate. When I called them to talk to a manager or the finance department, I was given the run around for 2 weeks. They will promised to call me back, which they never did. When I finally insisted and refused to be transfer or to leave ANOTHER message, I talked to someone in the finance department who refused to accept responsibility for their mistakes. They even tried to make it seem as if it was my fault for their miscalculation. I believe that they misrepresented the vehicle price because I had told them my price limit and if it went over that price I would not buy it from them. I would not trust them when it comes to doing business AT ALL. I will not recommend them to anyone.

Louis Dymant was an outstanding sales representative. His knowledge and expertise shone brightly. His service to us far surpassed any sales representative that we ever dealt with. We will be back again and highly recommend to all our friends and family.

Hyundai Auto Nation did a fantastic job servicing my teens vehicle! They are very professional, friendly, courteous and provide excellent follow-up. The service department and our service consultant- Beniel Petit, did a very thorough review of our vehicle and was able to identify a serious safety issue that needed addressed. As a parent, your child's safety when they are behind the wheel is priceless. I was very grateful to have Beniel's expertise and advice on how to resolve this issue.

Had a good experience with Autonation Buford. Willie, my salesman was great and very helpful! I’ve had a 2018 Santa Fe for 3 years and just moved into a 2021 Sonoma I have always used service department and my advisor Justin, was made service manager! Thanks Willie and Justin’

Eric displayed a very professional yet friendly manner as he helped me with my concerns. He had a willing attitude, which is sometimes lacking in customer service positions. I was very pleased with the Service and I feel he went above and beyond. I would definitely recommend Eric as a customer service representative.

Everyone was so great! From online messages to when I went in person. The salesman, Justin, was very nice and knowledgeable. I greatly appreciated everyone’s expertise and how considerate everyone was.

Kerry Han checked under the hood, tires, etc. Then we went for a test drive. Hyundai needed to drain the coolant, drain the power steering and a set of new tires. He is polite, very professional and eager to do a good job for the Customer and Hyundai. I have had my Santa Fe serviced there for more than 11 years. Dedicated Service Technicians like Kerry are why we have all our maintenance done there.

Friendly personnel, competent service advisors and efficient work force. Routine check/fluids change and electronics 'bug' chasing in one visit. As usual, service visit was very pleasant.

Hyundai Mall of Georgia was very helpful and super nice! If you go on a weekend it may be best to have an appointment! Once Someone stopped to help me the experience was great and they did what they could to help me get my dream car! I did have to wait around for a bit before anyone helped me but like I said once I got in great! They even fed me because I was there for a while! At the end of the day I left with my dream car and I LOVE it! Thank you so much guys!

Very Courteous and terrific service. Unfortunately we could not get a code to duplicate related to an ongoing problem, however, they worked very hard to remedy the problem. Thank you Justin and Eric.

Everyone was so great! From online messages to when I went in person. The salesman, Justin, was very nice and knowledgeable. I greatly appreciated everyone?s expertise and how considerate everyone was.

Nice process and kind staffs

Dylan, the Service Consultant, provided excellent customer service and was helpful with everything!

Great staff but not very safe I think less than five employees were wearing masks.

I was welcomed when I first checked in. Explained what the appointment was for and the appointment was confirmed. Off the car went. I went over to get some coffee, and one of the service folks recognized me, and off we went in conversation. I was sitting having my coffee when the tech came in suggested some replacements of the cabin filters. It is always a pleasure, and strangely, I look forward to seeing these folks!

Great visit. Aimee was fantastic. Quick in and out oil change.

It was quick and easy. Good price, left the store with a check same day. Couldn't have been better. Juan even gave me a ride back home after closing the deal.

In terms of the service they did a great job handling the recall on my vehicle, got it handled very quickly.

Excellent and fast service.

It's always a pleasure coming to the service department thanks to my service advisor Eric. He goes above and beyond and ensures all my concerns are resolved. Highly recommend!

Dropped my car off on Sunday evening as a work in and it was ready by 3p Monday 🙂. Aimee text me when it was checked in and texted me updates and prices. Quick responses, I loved the text feature instead of phone calls possibly being missed, then sitting on hold forever to talk to someone. Thanks Aimee!

I was pleased with my salesman and everyone I came in contact with. Chaz my salesman was "product smart" and could answer every question I asked. He is an asset to the company and I recommend anyone interested in a car to seek him out. I was in and out the door with a new car in a reasonable amount of time.

E. Nunn, the AutoNation Hyundai service advisor, provided five-star customer service throughout the vehicle repair process. Communication was flawless; he was proactive, informative, respectful, and reliable.

One of the worst experiences buying a used car. They sold me the car but didn't have all the keys and parts for the car. Told me they will fix all the existing issues as soon as possible, took the money and then nothing. I am calling Louis since last 2 months to track what is going on. Was told the parts are here when I was in Michigan, drove back to Georgia and all of a sudden the parts are still on back order. No transparent process on communication. I hope you read this review Louis. I feel like I was lied to and cheated. I had to drive 15 hours back to Georgia just because you guys forgot to complete the emissions test before you sold the car. Have never seen any dealership that is so disoriented in the service department. Shame on you guys for wasting my time. Will not recommend this dealership, lot of good ones out there that are at least honest with you.

I've had 3 service visits here and my service rep was always professional, organized, polite, knowledgeable, patient with my questions, helpful with logical information to guide my purchase decisions, a good listener and cheerful even though the service bays were busy. It is so pleasant to be greeted with a smile followed up with excellent service and repair work. I've gone to other dealers, but there's just no comparison to the overall stellar repair and personal service you get from the crew at Hyundai Auto Nation Mall of Georgia. They are now my only choice for car service.

Fantastic service. Not trying to break the bank for repairs. My car repairs were done before estimated and for less. We are road trip ready!

There with my daughter. She was buying her first car. Great experience. Edward was great!

Grace Baker in Sales is the person you want to help you! Grace not only listened to my very specific list for what I was looking for, she knew her products well and she returned my calls quickly. I recommend Grace specifically, as she helped me and made it look easy!

This is a great dealership. Ask for Louis. He made our auto purchase both easy and pleasant. We had already been to 2 other dealerships and walking into this dealership and meeting and being helped by Louis was like a ray of sunshine. He is both extremely knowledgeable and forthright and will help you find exactly what you are looking for.

The sales person, Ivan, was very helpful. He gave me some options on the car I wanted. He arranged for the car I was considering to be brought to my house so my husband could try it out also. He explained everything to my satisfaction. He did a really good job. I certainly would do business with him again.

I purchased a 2021 Tuscon about a month ago and I love this car. Justin at AutoNation was easy to work with, as was everyone else that I came in contact with. They were willing to negotiate on the price and gave me a good trade-in value upfront with no back and forth necessary.

Great team!!

Thanks to Willie for finding the car we were looking for and making it happen. Also, thanks to Pete with the finance part and explaining everything very well. This was a pleasant overall experience.

I purchased a 2021 Tuscon in late February and am very happy with my decision. Justin at AutoNation was very easy to work with. He answered the million questions I had and gave me a better price than any other dealerships around had given. I was given a good value for my trade-in with no back and forth needed. Highly recommend coming here if you're in the market for a car.

This place has no problems selling you a car and telling you that they will fix it if something goes wrong. They want me to leave my car (it's the only one I have) while they fi a defective trunk latch. What am I supposed to do in the meantime? I was not given the option of having a loaner. I cannot be without a vehicle for 15 days. I'm a little upset and I may call some consumer advocates loke Clark Howard. I talked to a female and she attempted to transfer me to someone else, but all I got was voicemail. I need to feel like they will back their product and honor the promises made when they wanted to sell me the car.

Thanks to Willie for finding the car we were looking for and making it happen. Also, thanks to Pete with the finance part and explaining everything very well. This was a pleasant overall experience.

WELLS FARGO DENT PROTECTION I had a long journey trying to find my car but I was relieved when I came to Autonation. I was looking for a Hyundai Elantra but Juan led me to my dream car! Finance manager and staff were great!

I appreciate them letting me know of problems and expected cost before doing the work. I even received pictures of problem...this was great!! I do wish they would remember to update my window sticker to help me remember when my next service is due...This is a ‘minor’ problem and not really a big deal.

It was an awesome experience. The personnel is very kind. I highly recommend Jean Eddy, he is very patient, kind, and he will not rush you out on making the decision to buy a car. He will take good care of you and make sure you are happy. He speaks many languages so it'll be easy for anybody to communicate with him.

Great sales staff ! This is our second Kona from Autonation. We have purchased our last 5 cars from the one in Buford. Ivan Garcia Infanta was our salesman with both Konas. He is very nice, friendly, and knowledgeable about the the vehicles. We will be back!

My Genesis had a battery issue and the service appointments were all full. Aimee was able to squeeze me in and get me back on the road. I appreciate the timely assistance! was great.

Eric my advisor was such a great help. with being my first time having to have my engine replaced, he did a wonderful job with explaining and keeping me updated. definitely went above and beyond.

I'd been searching for a particular car and found it advertised on-line at AN Hyundai. I live in a neighboring state, so I depended upon the sales staff to give me an honest appraisal of the vehicle, and when I arrived I found that their description was accurate with a single exception. The dealership took care of that one discrepancy without any hassle at all, and I took my new, used car home. Kiara was pleasant and easy to work with, and the whole experience was pain-free. My wife and I are enjoying our car and I wouldn't hesitate to purchase another from this dealership. Thanks!

It was a nice experience and they helped me get into a very nice car, I love it

5 star service. Aimee made me feel at home. Service was fast and car runs great.

Recently I was in the market for a Porsche Cayman S. Upon learning that Hyundai MoG had the exact vehicle I had been searching for, I quickly contacted them and made an appointment to see it. I worked with Ivan Infante. From the moment we met I knew that I was dealing with someone honest, knowledgeable, and attentive to my specific needs. Ivan was the best! It should be noted however, that other staff members (Sales Mgr Finance Mgr) also exceeded my expectations; as I was prepared for a less than desirable experience. If you are in the market for a painless, respectful experience, ask for Ivan at Hyundai MoG!

Service Manager, Mr. Terry Han, was so helpful and was able to reset my blue tooth with phone, I am 79 years old and it was just beyond me. He also had the job (recall anti lock brake fuse kit) done in 2 1/2 hrs. as I am caregiver for 85 yr old husband with ALZ. THank YOu!!!

Louis was the salesman I talked to. Absolutely amazing! He was very very informative and knowledgeable. You could ask him a question and he would fire away immediately with the answer. He was great! I’m a new customer to Hyundai, and I might just stay with them for a very very long time😁

People were great and very easy to deal with. This was by far the best car buying experience. Most of the negotiation happened on the phone/text and that helped us safely go to dealership to do the paperwork. Happily recommend Chan Park and the whole dealership.

I had the pleasure of working with Willie he was amazing and provided excellent customer service.

Not a very big selection. Not to eager to sell a car. Took almost an hour to get a test drive.

The service was great. The consistent communication via text let me know that my daughter's car was in excellent hands with Eric and the mechanics there.

Excellent service!

I was very disappointed with the service. I will never go back there. I wanted to have oil change and tire changed. When I made the appointment, I was told that I will have to wait longer. They told me that they can provide a shuttle for less than 10 miles, so I got the appointment. When I got there, the guy that served me, Kerry Han, talked me into taking a service I did not need(993 extra dollars) and he told me that I need to wait a little for the driver to take me home. After 2 hours of wait, I went and asked, and he told me that they did not have a driver, so I got stuck there, until 4 pm, because I did not make other arrangements. He said that he would give me a discount, but he did not, and I am not even sure about the quality of the service I was provided because it was not explained properly. I left there 1,400 dollars and was very frustrated and felt ripped off.

My experience with Hyundai Mall of Georgia is never negative, and I have only had one experience in my years of doing service with them, that needed a follow-up. They made up for my having to come back which was unexpected and a nice surprise. God Bless.

Every aspect of the sale, from introduction to delivery, was smooth and productive. I highly recommend AutoNation.

Eric was very helpful, he answered all of my questions regarding repairs, warranty and future repairs. I enjoyed working with him.

I had very tight parameters to purchase a new car. Chaz was very low pressure. He did the leg work to find the right car at the right payment before I even walked in. Best buying experience I have had.

The service center is backed up 2 months. That’s what I was told once I dropped my car off. Made an appt online and nothing mentioned this appointment was just to leave the car there, not for it to be seen as you’d think. I sat there for 3 hours for a diagnostic, took them less than 10 minutes to run it and find out the problem, 30 minutes to fix it. If I had KNOWN I wasn’t making an appt to actually have my worked on it I would’ve arranged for a ride, I live 30 minutes away. The only reason my car was attended to is the counter guy hassled them and I waited there and it was a simple fix. To have cars sitting there for 2 months that’ve yet to be worked on is insane and terrible customer service. Close the shop and catch up. The only reason it got more than one star was the guy at the counter was great, I feel bad for him as he’s getting the brunt of anger towards Hyundai for their upper management’s decisions to keep doing this so they don’t miss out on a penny.

Best repair experience I have ever had at a dealership. I experienced the highest level of professionalism, communication was immediate and fluent, and the friendliness of the staff I worked with was engaging. On top of all that, my car was fixed right the first time. Thank you Eric and Dejvid for making this a perfect experience.

My vehicle spent some time with the folks over at Hyundai Mall of Georgia and when I tell you the service was above and beyond, I’m not exaggerating. From the moment my car arrived, Eric remained in consistent co fact with me. He helped battle some insurance fights with me, and through the whole process, I genuinely felt like I had someone looking out for my best interest. If I could give ten stars, I would. When I finally picked up my car, it was like I was meeting an old friend. Thanks for the fantastic service, Eric (and the rest of the team)!

Amazing thank Grace and the whole AutoNation Hyundai team!!!

We were fixing up our daughters car as a surprise and were looking for a couple of last minute issues taken care of that had come up. The service department person was so helpful and understood our timing issue and was able to get us worked in so that the car was all fixed up and ready to go when we needed it.

Buford Autonation service has always been good. I bought my Tucson there 3 years ago and have been taking it there religiously ever since.

I brought my car in due to an oil leak. Customer Service was hands down the best I've had when it comes to servicing my car . Dylan Phillips kept me in the loop every step of the way while they worked on my car. His proactive outreach and upbeat personality left me feeling like I was in good hands. I will definitely be back.

I bought a 2017 Veloster back in October. It only had 8,500 miles on it. Everything seemed to check out on the car. The people were kind when we were buying the car. But there were some things that did not add up. My partner was driving the car for the first few months and within two months, the first tire had a problem. Then from there - we are 3 new tires in. Tires should last longer that 8,000 miles. Whenever we took the car to a dealership or to a tire shop they would tell us we needed a different size tire than what the people at Hyundai Mall of Georgia told us. We are 3 new tires in and we just bought the car. Called back to Hyundai and they said there was nothing they could do and that we were just going to have to replace them or "drive more carefully".

This was my first experience there and everyone was very helpful, especially Kelly and Willie. No pressure and they helped me get a great deal. I would highly recommend them.

I had a great first time experience at Autonation Mall Of Georgia Hyundai. Kelly and Willie were very helpful and knowledgeable and I got a great deal on a 21 Tucson with no pressure at all. I highly recommend them!

Eddy was one word and one word only...amazing. Super sweet and very patient with me as I made the huge decision on what car I wanted to buy. He didn’t rush me at all, instead he helped me put my pros and cons for the two car I was deciding on. I absolutely recommend to anyone!

Great service as always. Overbooked appointments, but this COVID year nothing is normal.

Jean-Eddy took great care of us. We didn't have any surprises and we were in and out really quickly! I love the Venue!

I thank Kiara for everything she has done to help me. There was a great communication, price, and service. Kiara even delivered my car to my place.

I was in your place at Mall of Ga 3/21/21 . I had my appointment 2 weeks.. I had 8.00 coupon also 5.00 for making appointment. Still charged me 52.17. If this the correct charge for an Oil Change I will not be back for one also I have bought the last 3 cars from you. I had a problem with seat months ago that never got fixed. Betty aderhold

Quickly response and kind service. Kerry Han is best person who can care the customer, i like here !

My husband brought my car in for a recall to be serviced by Dylan. When my car was returned to me, my screen and system were no longer the same. The recall had nothing to do with my car screen and system, so there's no need for it to have been broken. Justin Bush emailed about wanting great service reviews, but he never responded to my reply saying I did not receive great service. I am very disappointed with this location, and I still need my car fixed. This is not the Hyundai location to visit or try to contact. No phone call answered, no email replied to, no chats available.

Had a great experience with the representative Ben Petit. He was straightforward and extremely helpful with understanding the necessary repairs to my car. I appreciate that he made sure we were all on the same page at all times.

I recently purchased a car from AutoNation Hyundai. The service that I received was great. The sales consultant, Edward Chu, was very helpful and listened to everything that I wanted and delivered the perfect vehicle! Robert Davidian, the finance manager, provided me a better deal than I could have expected. My husband and I are very happy with our purchase! I highly recommend AutoNation Hyundai to anyone looking to purchase a new vehicle!

Very professional and organized

I had a great experience at AutoNation Mall of Georgia, a car I had been searching for ended up on their lot and they made the process to purchase very easy! Willie (salesman) and the rest of the staff will take great care of you!

Good Morning, I am not satisfied with the service i received nor a certain service associate. It has been one thing after another. There are some great ppl that you have on your team such Eric and Sal. Jessica from toyota was great as well. I received my car yesterday before having to go to work. I just informed an associate by the name of Mike that i will be out there shortly due to as soon as I drove off the steering wheel clicks and you feel it when moved to the left, MY CAR WAS NOT LIKE THAT WHEN THE TOW TRUCK BOUGHT IT IN! my car issue was a blinking engine light and was not driven after i pulled over w/i a minute of the engine light blinking. I could write a book on my experience this time with this issue. I would like to be contacted to advise of this nightmare of an experience.

Justin was amazing. Very attentive to our concerns.

I have a 2014 Santa Fe and have had all my service done here. The service advisors I use care to see that repairs are completed correctly and timely. If there's a problem, they handle it. I appreciate that they listen to me and are willing to communicate with me. I have been made to feel like a valued customer. That is important these days!

Dylan Phillips (Service Consultant) was a pleasure to deal with. It was obvious to me that customer service is a high priority to him. I will be requesting Mr. Phillips when scheduling my maintenance.

Robert Davidian was one of the best salesperson i have ever dealt with when buying a car.He did exactly what he said he would do for me.I do love my Hyundia Kona.I would recommend David to all of my friends and family.

We walked into the showroom and looked at cars for about 15 minutes, after that we walked out on the lot and looked at cars for about 2O minutes. The entire time we were there we were never greeted or offered any assistance by any of the three sales people that we saw in the showroom with no customers. There was one salesman that was assisting a customer at his desk.

Automation Hyundai Buford caused an oil leak in my car during previous maintenance. Now trying to go back for third time for them to correct the leak. Very hard to get an appointment and no loaner cars. Service staff is very friendly but manager does not respond to emails. Don’t bring your car to them.

Every time I bring my car to Hyundai MOG I feel like a valued customer. I used to bring my car to other mechanics, but those days are in the past. They do their best to address all my concerns while giving me the best price. I've never once thought they were trying to nickel and dime me or claim my car needs servicing in an unnecessary way. They do their best to thoroughly address my needs in a very timely manner. You can't go wrong with Hyundai MOG.

Great customer service help and professionalism by my service advisor, and while waiting I was offered a shuttle ride home while my car was being repaired and I accepted .They were also very prompt with the repairs and also with an estimation that I wanted on some future body work on my car. I was extremely satisfied with my service at the Auto Nation Hyundai .

This was for a recent recall. The service department kept me updated with text messages throughout the repair & finished on time. AutoNation has consistently performed well over the 4 years that we have owned our Hyundia vehicles.

Ben was my service tech, really helpful and friendly. Hope he stays around for a food while, look forward to working with him again!

Went in for a recall issue and my Service Advisor Ben was great he meshed well with my personality! And I also had a few questions on how to work things in my car and my sales rep Chaz was amazing. He's beyond my favorite rep I've had and I've gotten a new car about every 2 years since I was 18 and I'm not entering my 40s so that says a lot. Thanks Chaz and Ben for making my visit a good one. Loving my Tuscon!!!!

Ben is just a great guy! He went above and beyond taking care of us.

We had the most wonderful experience at AutoNation! Our sales representative, Edward Chu was very knowledgeable and responsive with each inquiry. After the purchase of the vehicle we have had several questions and Edward has been right there to answer them. The process from start to finish was done with ease and we couldn’t be happier!

My daughter totaled her car. I'm in VA and couldn't be there to help. The sales person and managers listened and then went to work. My daughter is happy and that makes me happy.

I appreciate great service and Hyundai meets the level of excellent customer service and quality of workmanship.

Ben was very assertive in my need and even though my appoibtment was a flook, Ben is pushing hard to resolve my recalls situation. Which I hope gets resolved quickly because I hate for something to happen because my recalls were not corrected. By the way,, Still waiting!!!

I was very pleased with the service at this Hyundai store. My wife had purchased 2 other Hyundais from this store and she had a very good experience. So when we went down to look at the car we felt like we could trust the people at AutoNation Hyundai. Louis Dymant worked with us all afternoon as they got the car ready for sale. He was great to work with and get to know. I want to commend him for his service and care. I was already 95 % sure that we were going to purchase the 2008 Santa Fe even before we arrived at the store. We left the store with the car and have been very pleased with it since that day that we purchased it. I would recommend going to AutoNation Hyundai Mall of Georgia for a new or used car.

Dylan was an excellent representative and worked quickly to have our car serviced. Due to pandemic, this is first time we ventured out. We felt comfortable with social distancing and masks. Thank you for taking care of us.

Michael Hendrix was very helpful at the service center. I went there with a complain, I was supposed to schedule an appointment for my repair two weeks later, but seeing the repair concerns of my vehicle, he made sure it was taken care of in less than 2 hours.

This was the most drama free and pleasant purchase I have made in a long time. These were very personal representatives of this company.

Excellent service. I own two Hyundais, wouldn't go anywhere else..

Ben P was a great help with getting me in and out quickly, actually showing be physical proof of any issues that need addressing, as well as doing his best to cut me a deal

Sold my car very nice ppl to deal w will do business again

Jodi was exceptional! She made the experience relaxing and enjoyable! Thank you Jodi

Service was reliable! Thanks!

Best experience at a dealership throughout my entire car search. Chaz was the absolute best sales associate. He was extremely knowledgeable and patient with me while I asked him a million questions and ran him back and forth across his inventory lot to bring up the many cars I was interested in. He never once made me feel like it was a problem or that I was a nuisance. It was a very comfortable setting and the first experience at a dealership that I didn’t feel like someone was just trying to get as much as they could out of me. Of course, he would ask the typical sales questions regarding financing but he was not pushy at all. I also worked with Roger, the finance manager, who was a great help as well. Just a 10/10 experience for my first time buying a new car. I’ll be sending all of my friends to Chaz in the future.

Maintenance was an awful experience. I went in for them to correct an oil leak that they caused in a prior maintenance; after 5 1/2 hours I drove home and the next day still had the leak. I'm stuck going back to them but I do not recommend them to anyone.

Ben was amazing with assistance in the service department.

Kerry is the best hands down!!

Aimee Gaskill is a great service consultant. Very nice person

First I would like to start with saying thank you for deleting my initial review. I took my car here for a recall and an oil change. They ended up scratching my new car. It was about a month process to try and get the scratch removed. They "fixed it" and then my entire door began to peel. No one said anything about any residue being left, they gave it back to me dirty. I had to go back and they switched out my door panel. But my window buttons still have a lot of residue stuck from the detailer who tried to fix it because they didn't replace that. To make matters worse, it got stuck on my entire rear view mirror and it was difficult to remove. If i could rate this place a 0 I would. To make it 10x worse my lock button to lock my car no longer works after i took it there, I was afraid to take it back because who knows what else they might mess up. To make EVEN worse they didn't even use a Hyundai oil filter on my car. Do not take your car here.

The entire experience was great. The communications with the service writer was top notch. The service work performed was perfect. I came to AutoNation Hyundai Mall of Georgia, bypassing closer dealers, due to their excellent reviews for service. I was not disappointed! They earn their stars!

Going to AutoNation was one of the best decisions I have made. I am a no nonsense guy when it comes to car buying, because I can be. My salesman was Ivan Garcia, it was excellent, he did not try to pull any quick sales , he listen and provided me with the product I was looking for. He is exceptional and helpful if you go to AutoNation tell them that I sent you and you are looking for Ivan.

Ivan was the best! He made sure I got everything I wanted and needed within my budget. AutoNation Hyundai has A1 customer service.

Aimee went the extra mile to help resolve a misunderstanding with the parts we ordered and our model.

Went in for service on my car and it was completed in a timely fashion. Aimee was helpful and texted me right away with the cost of additional services the mechanic noticed I needed on top of my oil and filter change/tire rotation.

The person who took me to the dealership to buy my car was my referral who stayed with me during the process. She was promised a referral fee . We purchased the car in December. Four follow up calls later and she still has not received the referral fee and no return calls from the general manager. customer service?

I had the worst experience of my life buying a vehicle. They sold me a town and country 2016 for $13,000 dollars knowing it had bad transmission and motor. When I went to take it back for warranty they stayed with my vehicle for 28 days to then tell me that the piece that was inside the transmission the warranty didn’t cover it. During the 28 days that my vehicle was there I had to go 2 times to the place because every time I called no one gave me information of my vehicle. I feel lied to.

Had to take my vehicle in for a safety recall repair. The actual process was pretty quick, the waiting area was clean and they got it done on time, actually they finished an hour earlier and started right on time.

Very slow. You make an appointment to have the started 2 hours after you get there. Over 3 hours for oil change?

The services I received were done in a timely manner. The manager was aware about my concerns and made me feel appreciated. I will definitely go back, customer service was great.

They got started on time, the waiting area was clean and got it completed an hour earlier. Great service.

Overall Aimee was great, customer service was on point. Will be returning

The experience I had with Hyundai was Phenomena, I couldn't ask for anything more, The sales women,Kiara; From the beginning with the emails,texts, there was no hesitation with her she knew exactly what I wanted, what I can get in what was in my best Interest (NEW)and I Agree... A very kind and knowledgeable young lady, I appreciate you. Also thank you Jodi for helping me make a decision on what color car, the test driving, (you know your cars)..We talked as if we knew one another and you laughed at my jokes😁 I appreciate you,thank you for all of your help.... For sure these 2 women rock, I would recommend you going to Hyundai AutoNation, Great Place for cars and warranty. Finance Guy Jay, for working with me....To Everyone, Thank you For putting me in Great debt...😂 Seriously thank you all💜

I went to Hyundai MOG for some simple service on my car. Despite being very busy when I arrived. I was in and out within a very short time and was treated with the respect and an extreme amount of professionalism. Spoke with Justin Busch and Ben was my service writer. I will be back for sure.

Great customer service Mike Hendrix and Justin bush were extremely Profesional and courteous. They both know what it takes to get the job done!

Had a wonderful experience and was well taken care of by I believe his name was Eric.

Mr. Han was well-mannered and explained issues easily, so I can prevented.

Welp, wasnt planning that!! It all started last night when my better half and I were looking for a newer vehicle that better suited our needs! Found this SUV at autonation's website, contacted Louis the following morning and made an appointment. After a short drive north, I was greeted in their parking lot, offered refreshments and escorted to the car I inquired about. Of course, Louis-being the professional that he is-already had the car spotless and staged for us to view. Long-story short, I bought the vehicle and was very impressed at the professionalism of everyone I encountered there. The managers, clerks, and the detail crew did a wonderful job, and let's definitely not forget to give Louis his props, hes a class-act! 5 stars from me! Thank you autonation Hyundai!

Good experience, everyone was helpful and informative

Even though the service department was very busy,they took care of me in a timely fashion. The service writer was pleasant helpful and truthful. The 5 hour wait for an oil change ,inspection and tire rotation was excessive.

The service department did a great job. Kerry Hahn was my service advisor and he did a good job.

AutoNation makes service so easy. Ben was professional and knowledgeable about all aspects of my repairs. He kept me informed throughout the process while I worked using their free WiFi. Thanks!

Great 👍🏾 service. Thanks Mike!

Very quick and accurate service. Thank you for Mr. Han. He is very nice and helpful. My 3 cars ? been serviced from autonation hyundai. This shop is the top. Thank you so much.

I've been in the shop for maintenance and a recall issue a few times since I bought the car a year ago and they have always treated me kindly and with respect, especially Eric in service and SAR driving me around. I can't say that I like the practice of upselling maintenance items, and acquisitions department wanting me to sell my car and buy another, and the ridiculous amount of credit inquiries, which the Finance Director is now gratefully helping me remove from my credit report.

ASK FOR IVAN!! After searching for a Jeep all day and nearly 10 different dealerships, this dealership was my last stop, and I couldn’t have asked for better service. Definitely give this place a stop if your looking for a new or used vehicle, and I’m telling you to talk to Ivan. He makes the car buying so much easier and is genuinely a nice guy. If I’m ever in the market again, hopefully not anytime soon, this will be my first stop!

Willie Coleman was wonderful at helping me find my new car.

Nice relaxed atmosphere.

This is the only Hyundai dealership in Atlanta who solved my problem with my Genesis’ windows randomly going up and down on their own. Thank you Nate! After 4 attempts for a fix at different dealerships, you were the only one to figure it out.

Took my vehicle in for inspection when engine light was flashing. Appt was at 7am...4pm no one called me and when I called numerous and was bounced from vm to vm I finally demanded to not be transferred to a vm but speak to a live person. Found out new engine was approved to be replaced and they were working on loaner. Fast forward 3 weeks until repair was finally done and never received any updates until day of repair and never received loaner. Very disappointed in lack of of concern that I was without any transportation during this repair of my new car. Never would recommend anyone go here and I’ll drive out of my way to go to another dealership.

Took my vehicle in for inspection when engine light was flashing. Appt was at 7am...4pm no one called me and when I called numerous and was bounced from vm to vm I finally demanded to not be transferred to a vm but speak to a live person. Found out new engine was approved to be replaced and they were working on loaner. Fast forward 3 weeks until repair was finally done and never received any updates until day of repair and never received loaner. Very disappointed in lack of of concern that I was without any transportation during this repair of my new car. Never would recommend anyone go here and I?ll drive out of my way to go to another dealership.

0 customer service.

The salesman Jean- Eddy Mores was very helpful. First and foremost a great guy! He is also very accommodating. He does truly consider the buyer and how he/she is feeling in the stressful buying of a new/used vehicle . I have bought two vehicles from Hyundai, both by same salesman. I will continue to use this dealership in the future. Had a few minor issues with different things but they all worked with me to overcome them. Great dealership!! Thank you!

I've been a faithful customer for over 8 years and I'm not completely satisfied with the customer service. I've had a couple incidents in the past with the finance team as well as the service department. The GM, Jeff, addressed the issues and persuaded me to stay as well as other committed sales men, however, some of those behaviors still exist today despite the change in management. Honestly, I think there should be mandated customer service workshops for employees. If you need a trainer, I'll be willing to spearhead workshops.

I want to personally write this review for Justin Stavish. This sales associate was professional, understanding and leveled- a rarity in the auto sales business. He was patient with me and made sure we were comfortable in the process. I recommend you ask for Justin if you stop there to look for a vehicle.

Beware service pricing. Took a 1 year old Sante Fe in for routine service. 15k miles. As per the Hyundai owners manual it’s a routine oil change, tire rotation and filters and visual inspection. They billed us for a non required 15k service at 450.00. Just seemed like a dishonest business practice.

Very pleased with the service. Ben, was great--kept me informed on timing and making sure I could make a meeting

Great staff and products that they offer here. Especially if you want great service and great communication go see Mike and tell him Adrian aka "DJ HEAT" sent you.

Prompt, friendly, professional.

They were awesome!

Friendly people

Everyone worked really hard to get me a great deal on a 2020 Hyundai Sonata! Everyone knows that buying a car is full of stress and anxiety, but the Hyundai team made the whole process really smooth and easy. Not once did I feel like they were trying to trick me. They also gave me a great deal on my trade in! I will definitely recommend them to my family and friends!

Provided 10w30 oil to change oil Service provider refused to use it Said it was the wrong oil said it requires 5w30 oil Just had the feeling that the service department wanted to make more money

It was a great experience especially with our saleslady Jodi. The only time it started getting frustrating was when we were getting ready to sign the papers and the financial guy juts kept on trying to sell us more insurance coverage. I told him no several times but he is taught not to accept no as an answer, so he just kept on. I finally bought some just to get the process over with.

Edin and Peter made my buying a 2021 Kona night experience easy and stress free, they really took care of me. This is my second purchase from Hyundai Mall of Georgia and will continue to go to them with all my future needs.

Aimee was awesome! Great service! My number one dealership!

Hyundai Mall of Georgia is by far the best dealership I've ever been to. This is my second purchase from them and couldn't be happier. Give them a try, you won't be disappointed.

Aimee was awesome! Love this dealership! Always great service.

quick attention and nice service.

My experience with AutoNation Hyundai was a 5 star experience. My Sales Associate, Kiara Clark, was simply marvelous during the whole process. Her management team also worked alongside her to make this deal happen. There was no pressure from anyone. If I had any questions they were promptly answered. The quote that I was given included incentives and discounts. My trade in was fair! They were no bait an switch gimmicks. An nothing was added on like some dealers do! I got my car as promised and I would highly Kiara and all of the folks at AutoNation for a job well done!

Louis Dymant!!! What a great sale consultant with possible vibes. I saw a car I was interested to purchase, it was in Columbus GA which is about 150 miles (approximately) from me. I reached out to a dealer at another Autonation (branch name withheld) with car info, the sales person from the first call sounded sleepy and very rich (he doesn’t need to sales) but I didn’t let that put me off, I kept calling back and could feel the slow pace(after 3 hours of no progress). Hence I reached out to Autonation Hydundai, Louis picked the call and boom the game changed, he locked the car and arrange the PU from Columbus down to Buford. His updates throughout the transaction was top notch. I will recommend him anytime any where. He’s a definition of a great sales person. He has passion for what he does and has great customer service.

Very professional service

Great Experience!! Customer Service was fantastic! Allison was informative and polite. From start to finish was there for under an hour on a Saturday morning. I'll definitely return for all of my car care.

Great customer service. Always kept me updated on what was going on with my repair.

Edin greeted us from the moment we arrived, meeting us as if old friends. Service was exceptional, staff were friendly. The buying process was smooth as melting better. I would highly recommend.

Lewis did an amazing job getting my boyfriend and I a car this past week. He went over and beyond to make sure we were satisfied and found us both the perfect car. The customer service at this dealership was outstanding and I would highly recommend anyone looking for a car to come here ! Thank you guys for your help!

Terrible customer service. I had an appointment today (2/20/21) for 9:30 with an interest in purchasing a new vehicle. I arrived 10 minutes early and waited right by the front door for someone to assist me. 10 minutes went by and not one associate offered me assistance. A few of them walked right past me as if I wasn't there. At 930 I had a seat near the front and proceeded to wait patiently. I watched as associates offered service to Asian and White customers but ignored me, (I'm a Black American male). I spoke to a manager and explained the situation but all he offered were excuses. I purchased a vehicle from them before but after the experience today I will not purchase from them again.

GO TALK TO Louis !! He can make it happen !

I truly appreciate the wonderful customer service I received during my routine oil service visit this week. Dylan Phillips, my service advisor was excellent. Despite the long wait times, which is understandable during the pandemic, he made sure he checked on how I was doing during my wait and also kept me updated on the status of my vehicle. He is also very thorough and provides great care options for your vehicle according to your vehicles status and needs. I am truly grateful for the trustworthy service that I continue to receive with this dealership and my service advisors. They take really good care of my vehicle.

Dylan helped me with my wife's car. He squeezed us in as they had a long appointment list and even called me to tell me an update on the repair when he was off and caring for his nephew! He took time out of his day to follow up and deliver on his promise to keep me informed every step of the way... I wasn't a number here, I was a valued customer that was treated as such. Thank you Dylan!

We purchased our 2020 Palisade from AutoNation Hyundai Mall of Georgia in November 2019. We have used them for all of our service. We have had problems from the beginning all the way up to our last oil change visit. We do not recommend them.

They rushed me through with my oil change and tire rotation because they knew I had to take food to my mother and caregiver soon. I appreciate that more than you guys could imagine. Thank you!

I was BLESSED to have Aimee help me. I went in to get a simple windshield wiper replacement and ended up being told my two front tires had little to no life left in them. Of course I wasn’t prepared to spend that type of money replacing them, so Aimee walked me through a step by step loan program that would allow me to pay over time. I left there very happy and satisfied with the help I received. She’s definitely a new favorite of mine!

My sales agent is Willie Coleman. This is the second of three cars I have leased with him. Mr. Coleman was exceptional in helping me identify the right car and helping me with understanding the next step in the leasing process. He was respectful, listened to my wants and needs and then found the right car that matched my needs. The inventory was great, and the closing process was flawless.

BEN IS AMAZING, THE BEST ADVISOR IN HYUNDAI MALL OF GEORGIA.

Friendly greeting as soon as I pulled in. Made sure to come give me updates on the status of my car and a time frame.

Great and friendly service. The Hutu g process with no hassle was great and now I just completed my 2nd free oil change and tire rotation that came with my purchase .

Ben is the best!! He really made my service experience great! Kept me in the loop and got my service done in a timely matter. The guys in the back made sure the good vibes were flowing. I'll definitely be back again!!!

While we didnt end up in a Hyundai Louis was very helpful in finding us our new (to us) 2018 Rav4. He definatly went above and beyond. It was the best sales experience we had during our day of car shopping!

With the great experience last time, contacted Jodi again when I was in market for a new car, when my previous car was totaled. As expected, Jodi again worked out the details and confirmed all the details over phone before getting to the dealership. It was a quick and easy process to complete after reaching there. Same great experience 2 times in 2 years is wonderful. Thanks again Jodi, for making car buying simple. 2019: Had a great car buying experience. From phone call from sales rep with final quote, test drive, paperwork, till getting the car to home; everything was easy and completed in 3 hrs. Jodi was very professional and friendly.

Although purchasing a vehicle is very stressful, all those at hyundai mall of ga did everything they could to help ensure my total satisfaction with the vehicle I chose. From working through financing difficulties, to giving me the most for my trade in , I left extremely satisfied .

I have been pleased with the service at Autonation Hyundai. They have done a great Job on routine repairs, recalls and warranty work. The service advisors explain what they will do and the work cost estimates are pretty Accurate. My only complaint is the shop cost charge that is added on to the bill. That is an unnecessary change.

When my previous car got totaled, contacted sales agent Jodi, who helped with the previous car buying 2 years ago, for a new car. As expected, Jodi again worked out the details and confirmed all the details over phone before getting to the dealership. It was a quick and easy process to complete the process once reaching there. Same experience 2 times in 2 years is wonderful. Thanks again Jodi, for making car buying simple.

When my previous car got totaled, contacted sales agent Jodi, who helped with the previous car buying 2 years ago, for a new car. As expected, Jodi again worked out the details and confirmed all the details over phone before getting to the dealership. It was a quick and easy process to complete the process once reaching there. Same experience 2 times in 2 years is wonderful. Thanks again Jodi, for making car buying simple.

Courteous and professional staff

Great Sales People 👍I got a great deal on the car I found on line, They worked with us through the whole process We Thank you To All Who Helped Us

Had first maintenance scheduled when I purchased car. When I arrived they said I didn't meet mileage reading for first free oil change. Rescheduled and when I arrived for that appt. they stated sorry now your over the mileage and it's no longer free and we will have to charge you. I stated no thanks just fix my recalls. Highly disappointed to say the least. I will just take my car elsewhere for oil change. Not worth the hassle to take to dealership and the wait time is too long for me.

I was told a two hour wait. However the service attendant was able to move me up and it only took an hour. I reall appreciated that.

I happened onto the lot in search of a new vehicle. Chaz came out and introduced himself. From that point on I felt I was where I needed to be . Purchasing a car is not only a financial decision but emotional and mental. Chaz was patient and allowed me to bounce between styles and makes of cars. He had an innate comprehension of a style and feel for my situation. I appreciate his easy manner and patience. Chaz explained everything from financing to the inner workings of the vehicle I purchased. I am thankful for representatives like Chaz. Not a salesmen but a representative . One who represents the Hyundai Brand with integrity, patience, and empathy. Thank you Chaz!! Thank you to the support staff and financing for working a wonderful opportunity and allowing me to purchase my first car.

Ben, Eric and Justin were all extremely helpful!!! I purchased my Hyundai from the same dealership and get it serviced there.

Amy was great and is my preferred service analyst. She is a person of her word, follow-up is good, and works well to accommodate my crazy schedule.

I was a little disappointed this time. Service is usually really good. I scheduled a 9:30 appointment and waited at least 20 minutes before someone asked if I had been help. I there until after 11am. I was also concerned to see that several employees were not wearing mask. We have to keep each other safe

I appreciate the great customer service received to service my car.

Good customer service of the Service Advisor and the Service Technician

Yes they are patient polite especially Eddy I would recommend him he is great salesman

Hyundai Anti Lock Brake Recall Service Went well Dealer reviewed other parts of car and made recommendations for future additional service

Eric was excellent and communicated proactively. One repair item needed an adjustment the next day l, so that took away from the five star rating a bit. Once that need was identified, Eric and the shop foreman reacted accordingly.

I have currently been waiting over two hours for a simple oil change. The guy that was in charge of waiting on me was rude when I asked how in the world is an oil change over two hours. Even though I have free oil changes left I will not use them and never buy a car from them again. All they care about is selling cars with good customer service not actually what happens afterS

Received notification that my 2019 Hyundai Tucson SEL had a defective part relating to an "ABS Factory Recall". Contacted our dealership at AutoNation Hyundai Mall of Georgia, Buford, GA to schedule "Recall & Routine Service". Parts were not in stock immediately; however, within two (2) weeks the part was available and the dealership addressed the issue very professionally. I highly recommend the Service Advisor "Ben". He is very professional and courteous. The dealership addressed all issues and continued to provide the great customer service as in the past. Happy customer!

This was my first visit and was satisfied with the friendly professional service.

Service department excellent went in for an oil change and tires rotated great experience, great staff excellent job thanks to Ben. 🌟🌟🌟🌟🌟🌟

I bought BRAND NEW car. i have issues with my brakes.. surprise, surprise it can not be duplicated!! Their service department people including the supervisor are rude and could care less if problem is solved!! DON'T BUY FROM THIS PLACE BECAUSE IF YOU HAVE A PROBLEM WITH YOUR NEW CAR GOOD LUCK IN TRYING TO GET IT RESOLVED!!

Do not purchase from here. I have withheld my review for 2 years giving them ample opportunity to make things right. They refuse to do so! I purchased a suv that had been wrecked with rear end damage, this was not disclosed. The car fax was clean. Clear coat pealing on rear bumper. Spoiler is loose. Cameron acknowledged and promised repair while I was shopping for my daughter a car. When I didn’t purchase from them he denied repair. My vehicle is now making a whistle noise while in motion. Claimed to have repaired after 2 months. I picked it up and it’s still making the noise. They refused to ride with me to confirm repair. Took it back, manager stated he would investigate and call affiliates in CA, would call me in 2 weeks! Never heard back. I had 4 miles left until warranty was up. Contacted cooperation, they had a manager call me. He said to take to another dealership. They refuse to help or make things right!!

Got a great deal on a 2020 Santa Fe, great salesman and finance person. In and out. Great follow up.

Overall good experience. The people were very good. I would consider this location for a future purchase.

I am very satisfied with my purchase. The whole experience was very positive. Eddie was my salesman. I highly recommend him.

I have a Hyundai Elantra 2017 and may of this year I took my car in to have my paint on my hood looked at because it was peeling off in big flakes. I had taken it to the dealership in Athens and was told I would need to go to a Buford. I called and made an appt. I took my car in and spoke with Dustin he took a few pictures on his phone and told me that someone would be in touch to let me know if f Hyundai would cover it so I waited probably a month and never heard from anyone. I called to the dealership in Buford to speak to a Dustin and he was off the receptionist looked in the computer and told me that my car was not covered due to the 3 year paint warranty was up but she assured me I would get a call from Dustin when he was back. So a couple weeks went by and didn’t hear from him. I sent emails to customer service twice and was sent a generated email telling me I needed to take my car to the dealership which I had already done. I called customer service and was told I needed to get back in touch with the Buford dealership. I called and left a voicemail and no one has yet to call me back! I have seen numerous cars same make and model as mine with paint peeling off. There is even a FB group name “ Hyundai peeling paint “ people have commented and posted pictures of the paint peeling off of the White Elantra! I have a basically new car with the paint peeling off that looks horrible. Hyundai will not take any responsibility for the paint defect! I posted pictures in the comments!

We had a great salesperson but we turned in a lease vehicle but were told we had to drive both vehicles home and they would issue check to pay off balance. Not acceptable so they said they would turn in Ihqve not heard this was done and need to transfer insurance to new vehicle. This is the only bad part not going to insure both vehicles when I do not have position of one. A little negative on this point. They bend over backwards to make a deal and Larry the sales guy is really helpful.

Car salesman Mr. Coffee was very knowledgeable about everything concern I posed. He made my experience very exciting and with his help and his knowledge I didn?t get the normal upset stomach that I get when I?m dealing with car salesman. He made sure that the time we spent in your business was very minimal. The manager and the loan officer we?re very much in sync with Mr. Coffee. Best car I?ve ever bought.. I have told all of my friends about you all and I hope they come and purchase a car with you all.

Jean Eddy and his manager and coworkers were friendly and helpful. My octogenarian dad was helping me with the financial obligations involved in leasing a new Elantra. Eddy was understanding and made sure the process was as smooth and quick as possible. I would absolutely recommend them to any of my friends and relations.

Darrell and Robert were efficient and helpful. The automobile is in good shape in accordance with their used car policies.

Yes without question. I will return.

What can I say customer service is on point top notch as a fire fighter I work for the citizens of the county so my customer service has to be top notch. I bought a used car 2005 Hummer H2 Sut. my dream car yes its old but I love her. the front window shield had a crack in it AutoNation Mall of Georgia sent someone to fix it, and my truck was pulling to the right took it back and they are fixing it and gave a me a 2017 Dodge Durango as a loner. Now you can't get no better than this AutoNation you have made my car buying experience a dream come true thank you for your awesome customer service from your manager to our salesman Edin awesome staff thank you thank you......

Aaron, my sales guy, was phenomenal throughout the process of getting my truck. Also, Raquel in the Title Department has been absolutely awesome! One of the best car buying experiences I've had in my life with this team! I drove over an hour to get to this dealership and would recommend them to anyone!

Great service. Nice waiting room!

Keaton was a pleasure to work with. The only problem my had. It took six hours for oil change and put on new brake rotors. The reason was The first mechanic didn’t drive the car so he said it was the tires he didn’t even check to see if the brake rotors. Although I had told them that they were warped for the second time in 25,000 miles.

Our salesman's name was Willie. He was the most helpful any car salesman has ever been to me. He stayed late to show us how all the settings worked. He was very knowledgeable about the car. He was not pushy at all! Just easy to talk to, answer our questions, and help with anything we needed.

Don’t go here unless you plan on buying a brand new car. I bought a pre owned and was given awful service once they realized I wasn’t there to buy a new car. No communication from the sales or service and I had to waste my time driving back and forth for a month just to get the car. Unprofessional, I will never be back.

Great staff that works here

Omg! They are awesome! Aaron is wonderful! They really work with you and get you exactly what you want.

Darryl was honest and easy to work with. Made it quick and was transparent with me. Trading in my vehicle was a breeze.

What a wonderful STRESS FREE car buying experience! Just purchased a Certified Pre-owned Sante Fe Sport from Auto Nation Hyundai, Mall of Georgia. Our sales person & the whole buying experience was smooth sailing. If you are looking for a new vehicle I highly recommend Jodi Grutadaurio, she is very professional, covered all the bases as promised and more. Made the car buying experience enjoyable and fun! Will be using her again for our next vehicle purchase!

Excellent service from Aaron in sales to Peter in finance

Edward Chu was awesome sales person.

My Salesman was Wonderful! No pressure and very patient with my decision making and questions. My one opinion that?s not 5 star is the chairs! Very uncomfortable. They need to update their waiting room seating and desk chairs.

I took my car to the Buford Hyundai service department for problems with the electric power steering in my 2012 Hyundai Elantra. After dropping my car off on a Thursday morning at 9 am, I was called by service-person, Ben. He let me know that my car had been diagnosed and the issue would be approximately $1,600 (after tax) to fix. I should mention, the problem I was experiencing was a known problem in Hyundai models and was even recalled in the 2010 model. Because of these alarming facts, the nature of such a dangerous problem, and the outrageous price, we elevated our claim to Hyundai Assistance hoping they would recognize the facts, inequity, and injustice present. Further, during the same phone call in which we were told the price of $1,600, we asked for an itemized quote detailing the charges. Ben agreed to send the quote our way and elevate our claim to Hyundai Assistance. After waiting all day Friday, through the weekend, and into Monday morning, we were starting to get worried when we never heard back from Ben regarding our itemized quote and the Hyundai Assistance response. After we took the initiative to call, Ben was surprisingly reminded that he forgot to send our quote, but had already heard back from Hyundai Assistance - and guess what? Our claim was denied. During this call, Ben promised to text us a picture of the itemized quote he had forgotten to send. Moments later, I received a quote for over $2,000!! We were shocked to say the least... After questioning both Ben and his supervisor about these drastic changes, we were told "because you never received a quote in writing, we have no evidence that the price of $1,600 was ever given to you". One of the main reasons I chose to get my car serviced at a Hyundai dealership rather than a regular mechanic was because I was hoping to receive integrity and honesty from such an esteemed company. However, that was obviously not the case. Instead, we were treated with disrespect, lack of care/attention, and were lied to about price. I expect more from Hyundai and the brand they claim they are. After this very shady, and nearly criminal, experience, we decided to take our car to a local mechanic to get serviced. Here, we received nothing but honesty, fast service, and affordable pricing of $800 total for the exact same fix. I will never be returning to Hyundai (specifically Hyundai Buford) for a service or to purchase a vehicle. Further, I plan to file complaints with the Highway Safety Administration for neglect of this extremely dangerous issue. I hope this review helps other every-day folks avoid being taken advantage of by such a large corporation.

I took my car to the Buford Hyundai service department for problems with the electric power steering in my 2012 Hyundai Elantra. After dropping my car off on a Thursday morning at 9 am, I was called by service-person, Ben. He let me know that my car had been diagnosed and the issue would be approximately $1,600 (after tax) to fix. I should mention, the problem I was experiencing was a known problem in Hyundai models and was even recalled in the 2010 model. Because of these alarming facts, the nature of such a dangerous problem, and the outrageous price, we elevated our claim to Hyundai Assistance hoping they would recognize the facts, inequity, and injustice present. Further, during the same phone call in which we were told the price of $1,600, we asked for an itemized quote detailing the charges. Ben agreed to send the quote our way and elevate our claim to Hyundai Assistance. After waiting all day Friday, through the weekend, and into Monday morning, we were starting to get worried when we never heard back from Ben regarding our itemized quote and the Hyundai Assistance response. After we took the initiative to call, Ben was surprisingly reminded that he forgot to send our quote, but had already heard back from Hyundai Assistance - and guess what? Our claim was denied. During this call, Ben promised to text us a picture of the itemized quote he had forgotten to send. Moments later, I received a quote for over $2,000!! We were shocked to say the least... After questioning both Ben and his supervisor about these drastic changes, we were told "because you never received a quote in writing, we have no evidence that the price of $1,600 was ever given to you". One of the main reasons I chose to get my car serviced at a Hyundai dealership rather than a regular mechanic was because I was hoping to receive integrity and honesty from such an esteemed company. However, that was obviously not the case. Instead, we were treated with disrespect, lack of care/attention, and were lied to about price. I expect more from Hyundai and the brand they claim they are. After this very shady, and nearly criminal, experience, we decided to take our car to a local mechanic to get serviced. Here, we received nothing but honesty, fast service, and affordable pricing of $800 total for the exact same fix. I will never be returning to Hyundai (specifically Hyundai Buford) for a service or to purchase a vehicle. Further, I plan to file complaints with the Highway Safety Administration for neglect of this extremely dangerous issue. I hope this review helps other every-day folks avoid being taken advantage of by such a large corporation.

I had a pleasant experience at Hyundai Mall of Georgia. The salesman Aaron was professional and courteous. I bought a pre-own vehicle and we are enjoying the drive. The time spent purchasing the car was seamless at this dealership. This is the 4th Hyundai I have purchase. Thank You Aaron!

I am incredibly happy with my new Kona! I love it! The process was a breeze from the time I walked in until I left with my new Kona! Edward was very knowledgeable and helpful!

Good service - was looking for a new vehicle and located it on your website.

Chan Park at AutoNation Hyundai Mall of Georgia provided wonderful customer service. He was knowledgeable, professional, patient, and kind.

This Location has the most polite salesman I have ever met. It was such an easy process to purchase a car. Jose Gutierrez was my salesman. He is a young man with a big future!!!

Always a pleasant experience with this dealership. Extremely customer oriented. Justin Bush is an asset in every respect.

Horrible. I had to wait four days to get my car back, and paid over $2000. Furthermore, there is STILL a problem with my engine!!! They need to fix it for free.

This was only the 2nd time that I've been here since I'v e had the car. Didn't buy it from ya'll, but I will take it there for service. The Athens Hyundai dealership is closer, but I just went to ya'll instead. So far I have been pleased.

THIS IS WHAT SPENDING $40,000 LOOKS LIKE WHEN YOU BUY FROM HYUNDAI. We bought this car less then 2 weeks ago and got a flat tire right in front of their store. We thought “well aren’t we lucky! They’ll fix it right up for us!” Boy, we were so wrong. First, the guy told us that service was closed (we got there at 6:30 and service was supposed to be closed at 7) and that the manager can give us the address to WALMART to get it fixed. At this point we knew we had a spare so Phillip was like “I’ll just do it” Little naive Hillary was thinking “well surely these guys aren’t really staring out the window watching my husband change a tire when it’s 92 degrees and not gonna help” but I was definitely wrong. No offer of water or anything. We finally walk in, sweat dripping off our faces and ask for water.. but get this... WE PAID FOR A FREAKING GATORADE. It just doesn’t end... Finally, about to get the spare on and this guy comes out of THE SERVICE AREA (which we all remember was “closed”) and looks at the old tire and says “oh yeah, look at that you can patch that up.. just go to WALMART (again with this Walmart love) and grab yourself a patch.“ At this point, we can’t take much more.. but here comes our original salesman, and he says “wow, that’s a nice spare!” All I could do is look at him and say “you could’ve done better” (he just looks at me, like that meme with the guy who has a shocked face and a hand on the chest) “you see my husband out here working to get our tire on and you don’t offer anything or even come check in. You just got our money last week and that was it huh. Next customer, I really hope you do better” that’s when I walked off and drove away. ... but this ends well because thanks to FIRESTONE, they fixed our hole and put the tire back on for $20. All this for $20 Hyundai, was it worth it?

https://www.facebook.com/1255078853/posts/10223470752537706/?d=n

Horrible customer service from Michael Hendrix. He was disrespectful and dismissive.

All the staff was very helpful and the experience was very good .

Willie, Went out of his way to make sure everything went smooth from start to finish and I could not be more pleased on how east they whole transaction went.

Great team of people! I am buying now my second car from them! Very pkeasure experience! Ask for Robert from the finance😊🙏

5⭐s 1st Nick a very pleasant young man took my phone call was very knowledgeable and informative. I needed quotes on car repair I came in asked for him. The Only down side was a Kerri? at greeter service desk told me there was no Nick employee there.I persisted because I just spoke to him.He finaly found out a Nick was indeed working there.Unacceptable. Nick greeted me with a big smile and glad you came very pleasant young man.I also spoke at lenght with Dillian , Mike,and Justin.The respectfulness , pleasant ,knowledge this crew has is stellar and needs recognition . I had a positively horrible experience at your cousin Cumming dealership and I will be writing a zero star review. Your shop was honest ,fast,courteous, smiling greetings I cannot commend that enough. I 100% will recommend your service department once I got past Kerry to them.A very satisfied customer

Service Team horrible, Sales Team good

Your customer service sucks, there ware two of your service guys just setting at there desk on the phone WHEN I WAS PICKING UP MY CAR WHEN IT WAS DONE; they looked at me so many time not once they came to asked me if I needed help; one got up and went to other customer and helped them first; so yeah they suck. If this is the kind of service I will get when I get free oil changes for five years; I will not buy other Hyundai again. (WILL GO BACK TO HONDA)..Thank you

We recently purchased our 2020 Hyundai Tucson from AutoNation Mall of Georgia Hyundai. They were very helpful and answered every question we had about the vehicle we purchased. They were quick to research anything that we had questions about for accessories that we might like to purchase later. The salesperson, Willie Coleman, was very nice and helpful. Thanks, guys, for making the process painless!

Jodi was great in assisting us to buy our Hyundai Palisade! She made the process easy and communication was awesome 👍

The service engineer displayed great customer service and took time to explain everything to me in detail. I could tell he had exceptional knowledge and I had full confidence in him that the service recommendations I received were trustworthy. I will definitely recommend this location to others and will return again.

I just purchased a 2020 Tucson as a gift to my daughter for graduating college. Aaron Jackson was our salesman, he did a fantastic job making sure that we were taken very good care of. They didn't have the exact car that we wanted on their lot, but was able to have it delivered in just a few hours, and with a big red bow on top! The team there was great to make sure I got all the discounts available, including a military discount. Our buying experience was awesome, I would definitely recommend Aaron, and the team at Hyundai Mall of Georgia!

Wonderful experience buying my first car! Everyone was very helpful and great customer service. Willie Coleman was my salesman and he was awesome! Couldn?t of had a better experience for buying my first car.

Expert service best I?ve ever had I needed a rental and one was available then I hit something in the road with the rental and the service fee was way less than my insurance. The customer service was excellent

Terrible customer experience. On Tuesday May 12, 2020. I made an appointment to have my vehicle serviced. Oil Change, New keyless remote installed and a detailing of the vehicle (interior and exterior) I was advised that this would take up to six hours to complete. Vehicle was dropped off on Wednesday May 13, 2020 at 7am. We received a call at 4pm that the vehicle was ready for pickup. I surveyed the vehicle and was not pleased with the service I received. The interior of the vehicle was not touched or a poorly job was performed. I brought this to the attention of the service advisor on duty (Dustin). He surveyed the results and agreed that the service was done poorly. Since there was a service that was not done, I then decided to take a look at the other services that I had paid for. I opened the hood to check to see if the oil change was done. The service advisor took offense of this and ask me not to come to Hyundai Mall of GA dealership again. He repeated several times not to come back. He started the process of reimbursing the money for the oil change and the detailing. I was informed by the service advisor that I should have my money returned to me within three days. I strongly advise everyone to double check the service you ask and pay for at Hyundai Mall of Georgia. It’s a good chance that it was not performed or poorly done. Also be prepared for them to tell you not to come back if they see you checking your vehicle for confirmation that the service was successfully done and completed. I want be back!

Took my vehicle in for service. Work was done quickly, correctly and at the price I was quoted!

The service person was great. He kept me in the process as my car was getting service. He explain what had been done and was very detail. He had a mask on and talk to me at a distance. That was very good!

Ben Petit was wonderful. He addressed my concerns . I had my oil changed as well as transmission and coolant flushed.

Ed Chu in sales and Peter in finance were great. We spent 56 minutes at the dealership from start to finish. Now that's how you buy a new car!!!

Made appointment got a discount on service and parts. Didn’t have a long wait. Very satisfied

Everytime I have taken my car for service, it has been a good experience. This week my car wouldn't start so I called and Ben answered and told me to bring it in. I was able to get my car there around 10. Ben texted me confirmation if my upcoming visit with his info should I need to reach him. Ben had started a ticket for me and immediately introduced me to the mechanic who would be working on the problem. I received a call about an hour later with a diagnosis and recommendation. I was able to get my car later that day all fixed and running great and I received a 25 percent discount! I love this dealership and I appreciate Ben's professionaism, courtesy and great customer service. LCrumbliss

Very helpful and trustworthy on our first visit!!! Thank You!

Always receive great service. Clean and comfortable waiting area

It took 5 visits to fix my vehicle. On the 1st visit, the service department workers left and did not fix my vehicle and left me sitting in the waiting room. If I had not noticed everyone leaving, they all would have left and not told me. The service department apologized, but I wasted 3 hours. It took 4 more visits to replace.my fog light and fix my radio, when it should only taken 2 visits total. Terrible customer service.

Just had my Santa Fe serviced. Dustin was my service advisor, and he (as always) was so helpful. He's always so pleasant, let's me know what I need to do, and tells me about coupons !! Of course we all love coupons RIGHT !! It's always a pleasure when we come here.

Wnt in for an alignment. They returned the car with a pull to the right didnt notice it till I got on the interstate 2 days later tried to contact them to look at it again non one would contact me. Also they broke my dashcam and tried to hide it . Manager said he would make it up with 2 free oil changes so I though that would be ok.. jump to the future and I go in for the second oil change and everyone gave me attitude and said nothing was in their system. . Never will I use autonation for anything car related

awesome service....love hyundai mall of ga.

I was very pleased with the job done to my car but most importantly they took the time to sanitize my car down. Now that was very important for me especially with this COVID-19 and the fact I?m germaphobic.

When Hyundai promises something that means they will get it done!

Not like most dealerships..seem to be disjointed when solving any problems.

Kerry the service writer went over and above to see that my car was repaired quickly and correctly. Very professional and knowledgeable. Definitely recommend.

Kerry the service writer went over and above to see that my car was repaired quickly and correctly. Very professional and knowledgeable.

It was refreshing to work with people who really cared about my personal situation, limitations and needs. Everything was tailored towards meeting my needs within my tight budget. I was really taken care of by my incredible Salesperson Ms. Jodi Grutadaurio. She listened, she cared and she made it happen for me! They all treated me like family. I highly recommend AutoNation Hyundai Mall of Georgia in Buford. They are amazing.

I recently took my car to Hyundai Mall of Georgia for service and discovered that my engine was burning an unusual amount of oil. Dustin, in the service department, helped me determine my options. He explained what was going on and determined that my engine should be replaced. He communicated with me at every step in the process, and made the repair/replacement completely painless for me. He is outgoing, thorough and a consummate professional. He reached out to Hyundai headquarters and got approval for my engine to be replaced at no charge. I was blown away! I have my car back and it is like I am driving a new car. I highly recommend AutoNation Hyundai Mall of Georgia. Ask for Dustin. He is on top of things

I purchased a 2020 Kona SEL from Kelly Rice and Jodi Grutadario and I couldn't have been happier with the experience. This was the most aggressive dealership on price AND the best level of service. The car was a surprise for my daughter. Jodi delivered the car w/ a big red bow! My daughter was speechless. I could have purchased the car from any number of Atlanta area Hyundai dealers but Kelly and Jodi made me a AutoNation Hyundai customer for life!

Met promptly when I arrived, service was well explained and a fair price. Very friendly staff.

Carey was very professional and communicated with me through the entire process of my car being fixed. Kudos to the service department for a job well done.

First time going there and I would say it was a pretty good experience. I only dealt with the service department. Didn't buy the car from ya'll. I have a 2017 Santa fe Sport that I took to the service department. I will definitely come back for service. Dustin was my service advisor and he went over everything with me and was very nice and polite. The waiting room was nice and had drinks available if you wanted them and the restrooms were nice and clean. Free wi-fi which I didn't use but it's nice to have if I ever needed it. Thank you for servicing my car and letting me know that I have a good car. I think I do to. Never had a Hyundai, but I love my SUV.

Clean, Friendly , informative .. Kerry is very nice in the service dept..

The people in their service dept are very friendly and helpful. If you have to stay while they're working on it, they have a comfortable place to wait and they let you know how things are going along the way.

They did an excellent job. Very professional, friendly, and swift.

Ben was very helpful and professional. The service on my car was done in a timely manner. Kudos to Ben for a Great Job and a Plesant Experience!

Autonation Mall of GA has great people, very courteous and helpful!

I called the dealer hoping to get my oil changed and tires rotated. She was able to get me in Saturday early with Michael. My appointment went very smoothly , he came in for explained everything to me, found a coupon for me and let me go. Less than an hour. Everyone was very friendly too.

Ben was AMAZING!!! He walked me through the whole process and was a great representation of Hyundai Autonation!!!

Great. Service and wonderful staff we love our car and they remind us each time we need to have it devices and for that we are very appreciate because we have lots of other appointments and it's easy to forget one thanks AutoNation for all you guys do.

Great. It was the best car service ever. I enjoyed it

The service is very good and the people there are polite and don't have to long and also keep you informed on what they are doing to service your car.

Chan park and finance staff provide excellent service to me. Thanks.

Great experience! Thank you for the support and lack of pressure during the buying process.

Willie was super helpful, great experience! My daughter is so happy to get a car.. we are super happy if all the safety features!

Everyone went the extra mile. Very pleasant service experience! Dusty was amazing!

I just purchased my second vehicle from them and I'm extremely happy! I expressed my needs to them and they surpassed it! Peter in finance was amazing and made sure I had the right products to go along with my purchase and the best interest rate! I literally pay less for a better vehicle! Also, my sales guy Aaron, who was my finance guy on my first purchase got the job done and made sure I received the best deal! I'm happy overall and as long as I'm happy with driving a Hyundai, I'll purchase it again from Autonation Hyundai!

I recently had service here and had the BEST experience ever!! They were so friendly and quick and affordable!! Dustin was my rep and he was beyond amazing and helpful!! I did not like using dealerships before to service my car but now I don't want to go anywhere else. I would highly recommend this place and ask for Dustin!

My Santa Fe Sport is a great car. I had the oil/lube service done and the service representative was very helpful and courteous. Dustin Nelson thanks

I am very satisfied with the service department personnel, especielly Justin and Sar for greeting me immediately upon arrival every time and taking care my needs. Very friendly and helpful.

I recently had to have my car towed to Hyundai Mall of Georgia unexpectedly and I had the BEST experience. The staff helped me and got me in and out of there quickly and even helped me get to the rental car place across the street! Not to mention, the pricing was really fair and the quality of work was fantastic! Dustin was my rep who helped me and he was beyond great and even sent me text updates which was awesome! Thank you so much, I will definitely be back!

Friendly, courteous service. Shuttle available to anywhere within 10 miles for drop off and pickup at a designated time, makes the wait for the service to be completed, easy.

Ivan and Robert were helpful and awesome Throughout the whole experience was enjoyable Because of them

Super nice people willing to help.

Dustin was most helpful with all of my questions. The service was excellent, and they had me out of there very quickly. Very happy with service.

Thank you to Kerry Han for doing a great job as my service adviser!

Nice experience with Dustin. He handle my service and me with dignity and respect.

Prompt. Excellent service. Very considerate, thoughtful service folks.

I can't say it enough - Dustin is the absolute BEST!!! So happy he is back at the dealership again! I feel so comfortable and confident when he is in charge of the service of my car. He makes repairs and maintenance easy and he never tries to 'up-sell' me with things that I don't need done. I love having a Service Adviser and technician I TRUST - that is rare and hard to find. Dustin keeps my family coming back to have our vehicles serviced with confidence!!

I have to say that buying a car here was the best experience I have ever had buying a car. Usually I hate the whole process usually. From start to finish both the dealership and Shah Askari made the process both a pleasure and extremely easy which was fantastic. I love my new car and in the future I will start my car shopping at AutoNation Hyundai Mall of Georgia. If you are in the market for a new car go here first! Ask for Shah!!!

Great cars, excellent customer service with Karen. Everyone was friendly and helpful!

Dustin was awesome! He was very knowledgeable and friendly! He helped me save money and my service was done in a timely manner!

Great Customer service The experience was awesome

Friendly staff and very good in Service. provided good options to choose and select right fit on our needs.

Service advisor Ben was great to work with. Very busy day and he didn?t get rattled.

Everything was smooth and as promised, I will recommend Karen Roser to all my family and friends, looking forward to the next transaction with AutoNation Hyundai Mall of Georgia

I have been a customer of Autonation Hyundai in Buford, GA for a while. Recently, I needed to take my Santa Fe in for some service, and ultimately decided to purchase a new car. The Santa Fe was only 7 years old but did not have the safety features that the newer vehicles have. I had already used their service department in the past, so I will say that they are very devoted to the customer and the quality of work they provide. Every place will have hiccups, but it is how a business remedies the situation that defines them. They are geared to providing best practice service. This term is a quality term, and I have been in the business of providing this type of service to the customers in my chosen field, so I am very familiar with those efforts. Buying a vehicle is a time-consuming process in most settings. But it is what you walk out with that is the final determinate of worth. The gentlemen who assisted us were very knowledgeable, from sales to finance, they had a can-do attitude, and went the extra mile to make our experience worth the time. In addition, our salesperson Willie, took the time to go over all the vehicle's operational extras, so that when we drove out, we were well equipped to be out on the road, safe and without distraction. My husband is considering the purchase of a new vehicle soon. When the time comes, we will be right back at Autonation Hyundai, and will make sure that Willie Coleman is our salesperson.

I have been a customer of Autonation Hyundai in Buford, GA for a while. Recently, I needed to take my Santa Fe in for some service, and ultimately decided to purchase a new car. The Santa Fe was only 7 years old but did not have the safety features that the newer vehicles have. I had already used their service department in the past, so I will say that they are very devoted to the customer and the quality of work. Every place will have hiccups, but it is how a business remedies the situation that defines them. They are geared to providing best practice service. This term is a quality term, and I have been in the business of providing this type of service to the customers in my chosen field, so I am very familiar with those efforts. Buying a vehicle is a time-consuming process in most settings. But it is what you walk out with that is the final determinate of worth. The gentlemen who assisted us were very knowledgeable, from sales to finance, they had a can-do attitude, and went the extra mile to make our experience worth the time. In addition, our salesperson Willie, took the time to go over all the vehicle's operational extras, so that when we drove out, we were well equipped to be out on the road, safe and without distraction. My husband is considering the purchase of a new vehicle soon. When the time comes, we will be right back at Autonation Hyundai, and will make sure that Willie Coleman is our salesperson.

From buying to driving my experience was great, no games no haggling and was in and out in less than 3 hours.

It was very first service on time and people are friendly

Very easy to work with, work all done well and I couldn't be happier. Mike was a great person to work with and I will use them again!

Muy buena la atenci??n, los recomendare excelente servicio

It was a great experience from start to finish. Joy was extremely helpful and reassuring. I needed engine work complicated by charging and battery issues. The repairs were done quickly. I HIGHLY RECOMMEND AutoNation Hyundai.

I bought a car with Darrell and it was the most straight forward, pressure free car buying experience I've ever had. I went in to look at a car but then couldn't make it back in for several months. Even several months later when I called he remembered me. He and his finance manager Matthew were straight forward, there were no games, no haggling and what they quoted me was written directly on the contract(I've had a bad experience with a previous car dealer where they were dishonest). I wouldn't hesitate to buy another car from this team.

i Have purchased two vehicles from Autonation Mall of Georgia Hyundai. Both experiences were very positive I have purchased several vehicles in my lifetime and these purchases have been among the best. I recommend talking with Willie Coleman. Willie does not put pressure on you. He will help you find what you are looking for. He is knowledgeable about his vehicles and he will help you find a package that works within your budget.

Mike Hendrix is a rock star ? in my opinion. He was courteous, professional throughout the entire process, knowledgeable and detailed. Michelle (answered the phone), awesome. I recommend this location to anyone looking for a great dealer. This is review is based on my personal experience.

This place is great. bought my car and have is serviced there as well. Service department is honest, reliable, and quick.

Received a oil change and I was in and out quickly.

Treat active military like crap!

Had a Great experience getting my car Serviced at Auto Nation Hyundai of Mall of Ga. My Service adviser Ben was professional and attentive to my car?s specific needs. He explained my service options and future maintenance plans. The Dealership was clean and waiting room was customer friendly and accommodating. Thank you ?....

As always it was a pleasant visit to have my car serviced. The gentleman I was assigned to was so very pleasant and friendly.

Eloy and Joy were amazing. I would recommend taking your car there for service.

Aaron is the only Sales Person who I found in the metro area who didn?t play games. A win win! Great car, fair price. Processing the sale from support people was too slow.

Had to bring my car in because it wasn?t starting properly (needing jumped a couple times) despite having the battery changed a few months ago at a different AN dealership I live closer to. For this problem, I took it to Autonation Hyundai, and they took great care of me and my car (I bought my car at this dealership about 4 years ago and have a warranty under Autonation up to a certain mileage/year. I also bought a battery a couple years ago which has its own lifetime warranty). They changed out the battery, ran a slew of tests, and were able to determine the issue- which thankfully was an easy fix. Thank you to Mike H., Eloy, and Aid for fixing this problem quickly and ensuring that there were no other issues involved!

Finding and buying a car shouldn't be hard, and that was exactly my experience with AutoNation! They made everything easy and stress-free, I will definitely recommend.

I brought my car in for service and a recall and they were fast and friendly. I will go back there very time I need something for my car. My service advisor was awesome. He went out of his way to ensure I was taken care of

I had some initial correspondence with their general manager, Aid, earlier this year in regards to a 2019 Hyundai Santa Fe. Aid informed me over emali that we couldn't come to terms and that my ask was a bit unreasonable at the time. I picked up the conversation again this November/December when I was ready to make my purchase (the birth of our first child delayed things a bit). Aid again said that we were too far apart on numbers...but he did tell me that he would beat any offer that I could bring to him by $500. I didn't think much of it...until a few weeks later when I received a near slam dunk of an offer from a competitive dealer. I touched based again with Aid with little expectation of him honoring his word...but...he did just that. He told me to bring in the offer and that he would not only match it, but beat it by $500. He did just that. When I arrived at the dealership, I worked exclusively with Jodi - who was absolutely awesome and the antithesis of what your typical pushy, passive-aggressive car salesperson is. She was friendly and honest and didn't try to up-sell us or pressure us into a deal we were uncomfortable with. I walked in fully expecting some sort of bait and switch...some sort of run around...or some last minute haggling by the dealership to renege on the deal. However, they did the exact opposite. The terms that we agreed to over email were instantly met without hesitation and even though we couldn't get financing done before the end of the day, Jodi let me drive the car home (I returned the next day to finalize the deal and set up payment). My entire experience was above and beyond anything I had expected...and honestly...no B.S....the best experience I've ever had at a car dealership. I cannot speak more highly of their staff - especially Jodi. She was friendly, patient, knowledgeable...and took care of all of our needs without us feeling the least bit pressured or stressed. She was the star of the show for sure in terms of my experience there, but overall, the dealership treated us kindly and gave us more than a fair deal. I'm normally hesitant in dealing with dealerships because of the typical sales games that they play...but AutoNation Hyundai shot me straight. They told me to bring my best offer...and they'd beat it. That's exactly what they did. If you're in the market for a Hyundai, give AutoNation a serious look and ask to work with Jodi.

This place is great. In and out in no time at all.

In and out as expected. No upsales. No extension. Jim H was excellent.

Friendly service employees

I?m giving you Five star. Oil change is a reasonable price for SUV. Friendly service.

I knew the price of the vehicle prior to going into the store, but the sticker price was different than what was online. The salesperson tried to assure me that their prices were ?no-haggle? and the sticker price was the lowest the car could go. I showed him my print out, then he back tracked and said maybe it wasn?t updated. I knew there was also one additional discount I could receive through my insurance company. When I asked about the price being any lower, he again tried to assure me that it was as low as it could go, so I logged in to my account and retrieved my discount certificate, making the price again.....lower. He then gave me a hard time about being pre-approved through my own bank. He ?couldn?t believe I could be financed for so much with such a low interest rate?. This is when he asked me to prove to him and the finance manager by sending them my pre-approval letter then bank had sent me. I informed him that I had no obligation to do so and they should do the contract and send it to the bank as they normally would. He then began asking me how would they get their money. I informed him that they would probably get it the same way they would get it from a non-minority male customer who had been preapproved. I told them at this point, that while I wanted the vehicle, I could also go to another dealership. Once we began the paperwork, he attempted to get me to sign some of the papers........BLANK! Needless to say, that was another debate.

thank you Robert so much for going above and beyond in getting us 2 brand new cars in one week.

Great service and everyone was helpful. highly recommend! They did a great job with my car. Will continue to use them with all my car needs.

They are punctual, friendly and have competitive prices. They completed the repairs I requested and did not try to sell me additional services that I didn't need.

Worst car experience of my life I will never buy another Hyundai as long as I live because of the horrible manager I spoke to. He was rude and there was no need for that.

Friendly, very helpful, they listen, and just all-around great crew. Thank you.

We have had our Tucson almost three years and anticipate keeping it for several more The team at Auto Nation has been easy to work with and guided us with information and experience every step of the way. At our most recent service, the technician noted we had done something earlier than needed and was able to save us some money. That was appreciated.

We were welcomed at the door by the staff. The salesman, the sales manager and the general manager were all very professional and friendly. They did for us exactly what they had promised to do, and we are very satisfied with the entire experience.

Purchased 4 new cars here then my last one I used another dealership (because this one wouldn’t call me back) and have been trying to cancel my extended warranty and Gap coverage for a while. Drove an hour to get there twice and was unable to see anyone to cancel. Very disappointed. Someone did finally give me an email the 2nd time i drove down but that doesn’t “fix” the problem of no returned calls and not being able to get this taken care of. I’ll guarantee if I owed them money they would be there with bells on. Used to refer people to them quite often but, never again.

🤬 I've requested the cancellation of my extended warranty approximately 8 weeks ago. I was told by Stanley the financial agent that will take 4 to 6 weeks. I've been simply trying to call for an update or explanation where i am in this process. No one has answer the phone number that i was given or return my emails. If anyone is looking to buy a car and extended warranty this is not the place for you. Terrible service!!!

My windshield washers weren't working. I stopped by AutoNation Mall of Georgia and they blew out the debri inside at no cost to me. Very much appreciated!

#1 Hyundai dealership and the best customer service

The people are very nice. and they do a good job.

We had an excellent experience dealing with our sales rep Jodi and managing staff. I would highly recommended them if you are looking to make a purchase.

No one greeted me or told me they would be with me. I waited 15 minutes before I was served. I had an appointment. When I got my car my rear wiper blade WAS NOT replaced. I specifically asked for ALL blades to be replaced. Other than those two incidents, service was ok.

Just had to replace wiring to back tail light but everyone we dealt with were super nice and very helpful. 👍🏼😁

Per my cars Blue link my car notified me of my 7500 mile scheduled maintenance. I contacted the service and set up an appointment to have this completed. I dropped my car off the night before and noted on the envelope to check two other items while it was there. I was contacted that my car was complete so I went to pick it up. When I arrived I asked how the maintenance went and they said they did not do any maintenance they only did what was noted on the envelope. When I scheduled the appointment the service technician that took my information scheduled me for the 7500 maintenance , I did not mention the other 2 items. The assistant manager of the service department told me that It was not noted that it was there for that. He said the 7500 is put out by blue link and that I should disregard those messages and just do my oil changes at 5000 miles. His tone and demeanor was rude and disrespectful. He told me they would bring my car back in to have the oil changed and I told him I would take it else where. I feel like the service department should have notified me that this 7500 mile scheduled maintenance is really nothing.

No real troubles. Ever, in service department. 3 Hyundai's to my name

Should ask for AAA membership card before the vehicle is taken in for repairs or maintenance would be a great idea.

I went to just have a turning light bulb replaced. I barely made it home. Computer system quickly began to shut down. Lost power steering and it had to be towed to another dealership. I have NO idea what Auto Nation did...the bulb is by the battery, which now I had to replace and they are still trying to find out what is wrong.

AutoNation failed as a company, but shone in (2 of) its employees. I visited AutoNation due to a recall on my car. Planning ahead, I called to find out the duration of the repairs, and was given an estimate of 1 hour. I setup my appointment online, which, btw, is a waste of time. The information doesn't carry over into the systems from their Service Managers. On the day of, I arrived 10 minutes early to my 8AM appointment, but was still informed that given the cars ahead of me, it would be a 2.5 hour wait, for the 1 hour repair. They open at 7AM, so apparently AutoNation schedules appointments without realistically taking into account how long each appointment is likely going to take? 2 minutes into my visit, AutoNation had failed the expectation they set on the phone, and I was mentally preparing to arrive 1.5 hours late to my job. Fortunately, one of the mechanics(?), Sar, overheard my frustration during the dropoff, and worked with Mike, my service manager, to expedite my car through the process. And I have to say, both of them shone in their grace, courtesy, and kindness in dealing with me and my frustration. It is for them, I might consider giving AutoNation another chance for a future service.

Helpful and friendly customer service, and the skilled technician was able to diagnose the prob I was having with accelerating (turbo clamp popped off) and took care of me super quickly! Big thanks to Mike H, Nick, and Aid!

We were happy with the work completed on our car. Thank you.

Excellent and reliable deal made with them. Very satisfied with price and service!! Willie is the man!!!

I have purchased 2 vehicles from the dealership. My experience with AutoNation HMofGA has been excellent.

Service visit went well. No issues, no problems. Fixed my tire at no charge

This was THE worse car buying experience my husband and I have EVER had. Saying we got the run around is not even close to touching the issue. Unreturned phone calls, sales associate not being able to answer questions about the process, what stage the process was in, etc,etc,etc. And this was AFTER putting a deposit on the car. All the paper work was signed two days ago, and still no car. My husband decided to cancel the purchase, and start shopping somewhere else.🤬😠

Very nice people i went in for a car and left with a car that we needed for doctor appts because of my wife's health also mine they didn't stop until it was done thank you AutoNation and Willie Coleman praise The Lord Jesus for all the great help so if anyone need a new car please go and see the guys at AutoNation Hyundai Mall of Georgia they get it done.

Everyone was helpful and informative, as this was my first vehicle purchase. Best experience ever! Will definitely recommend AutoNation!

We live 2 1/2 hours from the dealership; Shah made sure all of the documents were ready to be signed upon arrival so that we could get on our way. The 2016 Genesis we found online was as advertised, and it?s a great value with the Certified Pre-Owned guarantee.

Great service. Thank you, Willie. .

Autonation Hyundai MOG is an excellent dealership. I was there for routine oil change service on my 2013 Hyundai Genesis and while waiting found a 2019 Genesis G90 that I really liked. A very knowledgeable sales rep Darrell Coffey explained every detail of this well equipped vehicle. After a detailed test drive on expressway and 2 lane roads, I was very interested in this car. I scheduled a next day visit for my wife to meet Darrell and test the car out. When we arrived,the Genesis was detailed and ready. After many questions and detailed answers, we decided to purchase. The process was very smooth and timely. Everyone from the general manager to the finance manager were well informed, efficient and respectful of our time. A great dealership from service to sales. Thanks to all involved.

Very professional and helpful

The buying process was quick and easy. My salesman went out of his way to to make things easy for me, even after I signed the paperwork

Flew in from out of town to view a car I found on the internet here. That sort of trip can be scary, since you never know what to expect. To my pleasure, the car was as-described by my salesman Nick Schmalenberger. He made the deal right and I drove home. Love the car so far.

AutoNation Hyundai Mall of GA is the Best ! Fair trading and marketing with no haggle transparency when I traded my car for one of theirs a week ago . I have been treated professionally and received more for my trade what I anticipated! My payments are even lower per month than I thought they would be on my Sonata .Excellent service and especially since this is our second current Hyundai model . I’m also very pleased with all their service staff servicing our Accent which my son has driven off to college this year . Thank you Hyundai Mall of GA , I’m glad we chose you .

Excellent customer service.

I have been extremely pleased by the staff and customer service / loan application for a car at this dealership. No Haggle , clear transparency and I am overwhelmed with my purchase at a price within my budget .I even received more for my trade than I anticipated.

Exactly what I wanted shah helped out a lot smooth service

Service has always been good but yesterday, ( 8/19/19 ) I went there to get my oil changed and my front right blinker fixed. Today (8/20/19) I opened the hood and to my amazement I found the round plastic disc that seals the water out of front right light assembly laying underneath the hood. It was never put back on. I am very surprised that driving back to my home in north Ga. it did not get lost. Also the gauge that tells you when you need your next oil change was never zeroed out.To me the job was done very fast and was never completes properly.

They are very accommodating and thorough

Purchased my car the 7th of July, still waiting for paperwork to be able to transfer my tags since I live in Tennessee. Was told they would check to see where about second key FOB, still no answer. Navigation card didn't work, they were going to order another, have called numerous times checking on status and get a different answer every time. Bought a protection plan since it was sold as used car have not received anything on plan. I call and get promised I check on it and call you back and never get any calls. Will not recommend to anyone.

Excellent Service. I called for an appointment and was told to come in and did not have to wait for the next day.

It was my 1st visit and I must say I was impressed. Corey was very accommodating for a walk in visit. I was told when I called that if i wanted to leave my car I would have to get a rental but Corey made it much easier for my handicapped husband and I. Again, it was a great 1st time experience!

Took my Hyundai Genesis coupe in to fix a knocking noise, strong gas smell and the car when idle it seems like it wants to die and has when coming to a stop. They were very nice and answer my questions. They fix my knocking. That was the ac compressor. Flushed my coolant and changed my thermostat. The gas smell, they said it was gas cap and the change that.That cost $1700. After getting it back. Smelt of gas was still there, not even 20 minutes down the road and its very strong smell. The ac is not getting that cold, not like before. It sound like its already going back out. Just got in back. They didn't feel the coolant in the over flow tank up. Its bone dry. Parts they change have gasket goo coming out a lot of the sides. Thanks Hyundai.

The process was straight forward. Went to a few other dealerships and this one seemed to have what I was looking for on the lot

Great service Mike was super nice super fast I recommend him very nice

The dealer was very understanding and kind. I give autonation a 10/10.

Great service. Good people.

Kyle M was great to work with. Super personality, very polite and professional. My car was done in half the time I was told it would take. Their whole team there was amazing!!!

Service was completed in a timely manner and requested work, including a factory recall notice was done well. My only complaint is the work ended up costing more than $140, more than the estimate - for all the same work.