Recent Reviews from AutoNation Hyundai Mall of Georgia

Absolute worst dealership in the Buford area. Try to pull games on you. Was told they would fix something with a new part but tried to pass over fixing the current part. Don’t do what they say. Stay away

Very helpful and easy to deal with!

I've been to this dealership a couple of times and it's been great! Today was the first time that I had any issues, but my friend Ben who works there helped get the situation fix and had me out of there as quickly as possible. So I highly recommend ben if anyone wants to get things done fast and correct!

Excellent service

Normally this place is pretty good about their service. This time, not so much. I went in for a recall on the ABS system and I was told this would only take an hour. Since it wasn't that long of a wait, I stayed at the dealership. Within the hour my car was pulled through the que and into one of the bays. After about an hour and a half my car was back in the que. So at this point i asked questions and was told by another rep that the car was waiting on the diagnostics to come back. About 30 minutes later my initial rep told me i need to get the Downhill assist/ABS/Traction Control Sensor replaced and the reason this took so long is that everyone went to lunch at the same time. Thanks for telling me! The repair took another 45 minutes to complete. So from what was to be 1 hour turned into 4 hours!!! Skipped lunch and had to take a half day off work.

Too slow to have a basic service done and always overbooked.

Had my Equus serviced here. I really appreciate the customer service, very professional and knowledgeable. The only thing is service took over 3 hrs long. I had an oil change done. My understanding was they were short so I was patient and return to have my car serviced

Great experience I give the 5 SATRS Thank you! Excellent sale person, followed through and delivered. Elisabeth Hawkins

I had the best experience with Autonation Hyundai Mall of Georgia. I had a hard time trying to find a 22 Tucson Hybrid, my sales rep Kiara reached out to me when they had one on the way and 2 weeks later, I received my car!! Kiara was phenomenal!! This dealership aren’t doing crazy markups on their cars like KIA. Please go check out Kiara, she’s the GOAT!!

I love the fact that there customer services was so excellent I’m going to send people that is in need of a vehicle. I would love to thank JODI AND KIARA AND JAY(finance manager) for helping me get my dream car, cause when I say my credit is bad it’s bad. But they got me in my vehicle that I always wanted. I really appreciate y’all so much!!!!!!!

I brought my car for servicing for a basic oil change, slow tire air leak on right side tire, clunking rattling noise at the bottom of the car. I was told the bottom of my car there was something that just needed to be tightened - gravel or something may have caused the problem? I was then told that I needed new tires because there was tire rot but last service, approx. 4,000 miles ago, my tires were inspected and I was told were okay and no tire leaks. I was told during this recent service visit, my air leak was from tire rot and they recommended replacing my tires. I trusted the dealership and decided to have new tires installed. I waited 3 to 4 hours to be told that somebody else skipped in front of me so there was a delay in having my tires installed. I could not wait any longer so had to pick up my car the next day. When I picked up my car the next day, the clunking noise was still there and now I have to take it back. I don't think the mechanic even took out my car for a test drive to determine where the clunking/rattling noise was coming from. I do not recommend this dealership for repairs or servicing. The mechanics lost my trust and confidence. I’ve been taking my car to Hyundai for 11 years now to the same service/repair shop and I am very dissatisfied with the service that I received. I think next time, I will consider taking my car to a Jiffy Lube, Discount Tire or other place. Overall, the quality of service is not what it used to be. I will be in the market to purchase a new car soon, and will look at other car dealerships like Honda, Toyota, etc. On a positive note, Aimee the service manager was friendly and gave me a loaner car while my car was still in the shop.

I had a very wonderful experience with AutoNation, staff was very friendly and over all experience of payment and paper work was very smooth.

Had the best customer service from ur team at AutoNation special tys goes out to Peter Im I really appreciated his hard work. He listen to what I wanted and made it happen great team work again thank you for all u guys at AutoNation.

After visiting 2 other Hyundai service departments, that failed in fixing my AC... I believe there had to be a positive outcome somewhere soon. Customer Service was great! Communication great! Most importantly, the technician was diligent in finding and fixing the problem. Great job to the Service team at Auto Nation Mall of Georgia! 3rd time is a charm and I am pleased! Thank you 😁

smooth transaction, great customer service!

Service agents at AutoNation Hyundai have always provided excellent customer service during my routine maintenance.

Great Service !!

If you are looking for a convenient dealership to purchase a new car this is not the place for you. Our sales rep Stephanie was great, however, every other aspect of the purchasing process was terrible. It has been 2 months since I purchased my new vehicle and they have not even processed a new license plate for my vehicle and I was only able to renew my temporary plate once.

Honestly I am very disappointed in my experiences with the service department. It is impossible to speak to someone over the phone when you call. I’ve left messages for someone to call me that have never been returned. I tried to make an apt through the blue link app which doesn’t work. I had to use the live chat option to make my appointment. The day I went, I had a 7:30am apt for an oil change and didn’t leave until 10:00am because they only had one person doing oil changes that day. It seems very under staffed and unorganized. I only use them because the services are free with the purchase of my car.

I had the best experience buying my new car!!! My sales woman, Elizabeth, was absolutely amazing!! She was patient, kind and understanding. I never felt pressured! The finance team was the best I have ever experienced.. Thank you Hyundai! I love my new ride!

I had the best experience here! Not only was my sales woman, Elizabeth, amazing, the finance team did an amazing job! Thank you! I love my new ride!!!!!

2 nd car I have sold excellent expérience.

Jodi made my first car purchase easy and she was super helpful

THEY SELL CARS ILLEGALLY AND TRY TO BULLY YOU INTO ACCEPTING THEIR BS. Two of my friends bought a car from these scam artists last year. They sold the vehicle without a title, feeding them the lie that it was in transit. After 4 MONTHS of not being able to furnish a title, my friends were forced to leave the car there because it was illegal to drive. The GM of the dealership then proceeded to yell at them, tried to gaslight them into thinking they were wrong, and that it was a "misconception" that a dealership couldn't sell a car without a title. This was confirmed as an outright lie by 3 different consumer fraud lawyers. The GM then offered to print a new dealer tag (very illegal) so they could avoid voiding the sale. On top of that the dealership harassed my friends, threatening to tow the car back to their place, despite the fact that legally the car still belonged to the dealership. My friends wound up filing complaints with the state of Georgia as well as having to hire a lawyer to threaten a lawsuit to these cons to get them to void the sale and refund the down payment. Do not risk them pulling the wool over your eyes. You can buy a car from less greedy people than the ones at Autonation Hyundai.

Grace was amazing! She ended up finding and getting my perfect car. Highly recommend.

I sent an inquiry on a used vehicle and got an immediate email response from Elizabeth. We spoke on the phone and she had the sales manager, Esad, quote me the drive out price of the vehicle. I received it quickly. It was more than I was willing to pay and I am 60 miles away from the dealership. Esad called and told me if I make the drive, he would make it happen. I was immediately greeted by Esad and Elizabeth, took the vehicle for a test drive and liked it. They kept their word and made the deal happen. It was quick and painless. Jae, in finance, completed the paperwork quickly. I was in and out in no time. I highly recommend this dealership. Thanks Elizabeth, Esad and Sae!

They were amazing and took their time with me.

They have improved. This is a long story. I’ve owned many cars, and visited many service departments, but this place operates in the most peculiar fashion that I’ve experienced. I had to go there twice—for the same thing within a few weeks. Instead of replacing a slow-leak tire, they plugged it efficiently, which meant I had to go right back to get an actual tire replacement! On each visit, no one greeted me or told me the process, so I was left wondering do I sit in my car or do I get out and approach one of the employees standing at their workstation, all of whom acted like they didn’t see me drive up. After sitting in my car for a few minutes, both times, as soon as I stepped out of the car, one of the employees came over and tells me to wait in the car. When they finally do come to greet/help me, they are very friendly. Now the most frustrating part of the process was making the service appointment. I called to make a service appointment to replace my tire, and I had to be transferred to Parts to order my own tire. The guy (Nick) in Parts from the beginning seemed bothered by my call, and even more bothered when I did not know the tire size. After he looked up my car info, he had to transferred me back, because, as he explained, Parts can’t order the tire unless I have an appointment and they must sent authorization. So after I’m transferred back to make the appointment, they tell me they can’t make the appointment if they don’t know what time the tire is going to arrive. IT’S CRAZY. A customer shouldn’t have to go back-and-forth between making an appointment and ordering Parts. I decided to just made a random late-morning appointment, and call early the next say to see if I needed to reschedule. Maybe by then they would’ve ordered the tire and had some idea of its arrival time. Early the next morning, once again, I was transferred to Parts and this time got a friendlier agent (Bryan), who said they would call me back with a tire arrival time. Well, that didn’t happens, so called them back 30 minutes before my schedule appointment, and again, I was transferred to the Parts—I got Nick again—who still seemed bothered—but at least he gave a general “lunchtime” arrival for the tire, so I rescheduled to a late afternoon appointment. Once I arrived, it took them 3 hours to replace 1 tire! I have never had to order my own parts, or go back-and-forth between a service appointment maker and the Parts Department. I’m just wondering what’s going to happen when it’s time for my regular oil change and scheduled maintenance. Will I have to order oil, oil, and air filters? They need a new system/process

I have had a hard time getting and appointment for repairs for this brand of vehicle, for the sake of time Iwill save the deauls. Additionally the time it took to do my repairs was longer than same day two or three hours the repair consultant had informed me. It took 3 days! I had lined up a rental car just in case at my own expense because they either don't do loaners or didn't have any available. I was told by my service consultant that he would keep me informed on updates. I made about 5 calls to him after his speculated time had passed and wasn't able to reach. When we finally did communicate I was informed the total for my repairs would be $3500 and neither will be cover under manufacturs warranty or extended warranty. A surprise and a bit sickening since the the car has about 36,000 miles on it, and I always here 100,000 mile warranty hype when they are trying to close a sale.... lesson learned READ THE FINE PRINT. At the checkout after all the repairs are made, the estimate was higher than the $3500, the service tech consultant didn't offer and apology or explain the higher price nor attempted to make things better. He seemed more concerned with getting my payment and having me sign before he could even talk to me. Disappointed 😞

I sold my car to this place and genuinely think they had no intention of paying for it. It took over a month to get a check and until then they gave me nothing but lies, never even provided so much as a (true) status update on when I’d be paid. For a couple weeks they gave excuses like “we lost the title” (they didn’t) and “you didn’t fill out the paperwork” (we did) and said “we’ll call you back” (never did) and eventually they just stopped answering the phone when I called. I felt so bad about going full Karen, and I was super civil and polite each time, but now I think maybe that’s part of the reason they didn’t take me seriously. Ironically, their own hold music plays a message about if you sell your car to them you’ll get paid today. Last week out of desperation I had to threaten to get a lawyer, they told me “you’ll get it today” and it STILL took another three days. Despite almost daily follow up, there was always a new complication and a new reason why they couldn’t pay for the car we’d signed over everything to. I feel so stupid for trusting this company and assuming they would act in good faith. I didn’t even wanna post a review until the check cleared because I thought they might cancel it in retaliation. Oh yeah, also - I made three trips to this place to ostensibly pick up the check and was turned away each time after waiting there for awhile. I mean really I can’t even blame them, they definitely found a sucker here — it’s not like they’d let me walk off the lot with a car for free, so why was I so willing to let them take mine? Never again.

I am usually very wary of mechanics that service my car. With that begin the case my car’s (Hyundai Sonata 2019) check engine light came on and put my car into a fail safe mode which limited my car’s abilities. When I brought it to the dealer at AutoNation Mall Of Georgia Hyundai they kept the vehicle overnight to tell me that it require a software update to repair it. However after I recovered the car the engine now had a rattling noise that was really pronounced when the car was either idling and/or in motion. Come to find out there was a oil leak that was present which is when I immediately brought it back to AutoNation. Where they told me that now it needed a crankshaft seal to be fixed along with a replacement of belts and another oil change which they told me part of the repair would be “covered” by the warranty but the belts and oil change wouldn’t be. They claimed to fix it completely it would cost me around $600+ dollars to repair, despite happening under the “experts” there. I will not be going back there to be over charged and under serviced there.

Came here to purchase a car for my son. The level of professionalism here was the best. Luis was helpful, knowledgeable and showed that he really cared. Thank you guys so much we'll be seeing you soon.

Staff was committed to support me since the beginning. Very polite and respectful.

I recommend the peoples to do the service at Hyundai Mall of Georgia

One of the better dealerships I've visited. During this time of Covid, it's hard to find places that are trying to serve with integrity and decency. I will drive out of my way when I think I will get respect and honesty from a business. So far the this place has delivered....especially the parts counter.

They were very friendly and not pushy

Excellent service, Always does a Great Job with taking care of my car!!!!

Today about a week passed since I dropped my vehicle for service, and they never gave me update about status of vehicle under repair. Plus, no one answered every time I call Service Department or replied to my voice messages I left several times at all. I had to visit the shop last Friday (4/15) and they said it will be done by end of Friday, and they did not even call or email me at all until today. Very frustrating experience!!!

Great place for getting my car serviced. Always friendly and helpful. Waiting time was not bad at all and would absolutely recommend.

Jodi is the best of the best! Great experience! This dealership is very well run from the top down.

You guys are terrible !!!

Was looking for a new car and looked at several places, saw several I was interested in and came by to look and test drive. Everyone was great. My sales represntative was wonderful. Did not try to pressure me. Ended up with a car I love.

I will never visit this facility again! The shop received my car on 3/18. The person who was handling my car did not work Thursday-Sunday so when calling on those days, nobody could answer my questions. After almost 2 weeks of having my vehicle, I physically had to go up to the repair shop in order to get some answers. On 4/4, The service worker told me that they were too busy to get to my car that week. Later that afternoon, there was a conference call between that associate, my StateFarm agent, StateFarm claims and myself. The question was asked as to what the hold up was and the repair shop said that they needed to know who was paying for the repairs. I replied that money was not an issue. The service worker then stated that if money was not a problem then they would be able to work on my car first thing in the morning. Why did it matter who was paying for the repairs? Either way, it would have to be paid for before I could receive my car back. And why were they too busy to do my car, but now all of a sudden they can do it first thing in the morning?

I waited for weeks to get my 2022 Hyundai Tucson and IT WAS WORTH IT! I have only had it a few weeks but it is AWESOME! The people at AutoNation Hyundai were excellent! Great car and Great People!

Excelente servicio y atención

Friendly service and stayed in touch and gave updates on my vehicle search.

Amazing. They were so sweet and the process was nice and easy ❤️ I appreciate their service in getting me in my new car!

This is the most difficult dealership I’ve ever had to deal with. You can NEVER call and get anyone in the service department on the phone. I cringe when I know it’s time for an oil change or a any other service, because I know first off it will take me forever to get ahold of anyone and second cause you cannot go for even a simple oil change without it taking 2 hours at least. Needless to say my next vehicle will not be coming from an auto nation dealership. Did

Excellent service advisor and warranty coverage for product was taken care of timely and was thoroughly performed...glad I leased my SUV FROM AUTONATION

I saw a page review about Mrs Kathy Lawrence and I must confess that She is a good trader and best in her field as they said, She managed my account after I invested $1000 and i got $16,200 within few day's of investment I was so shocked, with Mrs Kathy Lawrence, your money is 100% secured, Trust me you have nothing to lose You can contact her via Email: Kathylawrence.002@gmail.com WhatsApp no: +15129673449

I got a alignment done and when I left it was still riding the same my back left side was still shaking. So I went to a tire place and told them about it and then they took my tire off and saw that the inside of my tire was bald and warped and had three bubbles and told me I was lucky and that they shouldn't have done a alignment with my tire like. And Hyundai didn't even tell me about that. I could of wreck my car because of that. So I will never go to them again.

I had an appointment for 8:20. When I arrived, there were cars lined up out the door. In spite of this, they got my car in quickly and repaired my trunk latch

I bought a used car in november 2021, after purchasing the car i realized the touch screen radio was not working. It took me reaching out for months to get a new radio installed. 4 months to be exact. The assistant manager Mike stepped in at the end and took over to ensure we get this issue resolved and i am thankful for him.

Arrived on time and greeted for just a check up and oil change, done in normal time and no issues.

Please actually do full car assessments and requests from the client. The advisor said car all set and mentioned everything they did and I said oh did you change the back brake light, it was out. He said let’s go check. When I hit the brake he said no it’s out still and changed it for me. I thought you guys do full assessments but I guess not. Also they didn’t fix my monitor tech issue. As soon as I drove off it turned off multiple times.. the advisor was professional and nice but the actual ones who did the labor on my car did not do well hence the 3 stars.

Booked a test drive online. Both my sales person Louis and Aisha in the finance department were phenomenal. They made buying my first brand new car an easy and wonderful experience. I am going to recommend this AutoNation specifically for anyone looking for a car!!!

We will never go there again, nor will we ever buy another Hyundai. Our fathers 2017 Santa Fe Ultima threw a bolt through the valve cover and we had it towed to AutoNation because we were assured it was a known problem likely to be under warranty. The original owner (my father in law) died two weeks earlier and towards the end, he spent more time with us. For tax purposes, we constructed a lease, but he still owned it until he died. Hyundai declared us (his estate) as the second owner and lowered the warranty coverage from 100K to 60K. We were also told we would have to authorize a teardown for $1,500 for Hyundai to determine the full extent of the damage. We were then informed that catastrophic damage required the installation of a replacement used engine for between $16,500 and $22,000 dollars. When we had it towed elsewhere, we were advised that there was no evidence of a teardown and that the diagnosis could have been accomplished by removing the oil pan. all of this took 5 weeks. We intend to explore our legal remedies against Hyundai for the warranty and against the dealer (in small claims) for the unnecessary charge for diagonis.

Me and my family came in to find myself a daily commuter. We were greeted and shown a few cars by ed who was very patient with not only me but my family as well. We finally settled on my 2013 honda civic. I had a great experience buying the car but have also enjoyed owning the vehicle. Thanks to ed and peter for helping me find and get into my vehicle. Thank you autonation for a pleasant memory for me and my family.

Great experience!! Loved working with Chaz @ Buford!

Vanisha and everyone there that helped my son and I were incredible. It is a very difficult market out there right now and finding someone who will do whatever necessary to help you is rare. That's what Vanisha and others at AutoNation Mall of GA Hyundai did for us, all while working on a very tight timeline we had. Thank you for your help - If you're in the market for a car, then go see Vanisha and the rest of the team at MOGA Hyundai!

Had a wonderful experience buying my first brand new car! Louis Dymant was my sales person after I booked an online test drive and he was great. I had watched several youtube videos on the car to see if it had all of the feature that I wanted and he was able to show me some that the reviewers missed! The finance department it’s really great as well. They are honest and really try to get you the best deal possible. 11/10 would recommend.

Vanisha was excellent with her acute attention and response to my needs. Vanisha was also willing to meet me for car delivery as I live in a different state from the dealership. Aisha was also helpful and informative without being abrasively pushy with add ons in financing. Overall I was quite satisfied with my purchase from Autonation and love my 2022 Hyundai Kona Limited.

Steffanie was great, very friendly, They bought my car, she got me in and out pretty quick.

My service advisor Aimee did a fantastic job with setting up the service appointment and communicating every step of the way. All services were completed as requested!

I had a great experience during my Service visit. Everyone was very helpful. Chris Gibbs

Work is not completed yet, the display monitor have not been replaced yet. They were supposed to call me but it’s been 10 days and I haven’t received any call yet from Auto Nation. Even when I left my car for servicing 3 weeks ago they didn’t call I had to call them in the evening if it is done or not.

Very cool place to hang out lol 😂

차가 너무 귀한 셀러 마켓 이다보니 셀러들의 횡포가 너무 지나칩니다.

A customer oriented problem solving experience

Good dealership from sales to service, i am 88 years young and have benn in mammy differ dealership and in my opion this is the best i have had.

We were shopping around online, and Grace reached out! She was able to get us everything that we wanted plus more. She was very professional, and educational, she saved us from financial disaster! And the craziest part is she did it all over messaging, from the comfort of our own home, the only time we went to the dealership was to do the paperwork and drive our new ride out! Super awesome person! Thanks Grace! And remember self care!

They were very helpful and concerned Ben Petit was great , above and beyond service

Quick oil change service.

great place ask for Chaz

Easily the BEST new car shopping experience in over 45 years of purchasing vehicles. Ivan was absolutely professional, friendly, and informative. Highly recommend! Oh yeah, we just love our new Santa Fe.

Friendly, professional and stress free thanks to Ivan! Absolutely no pressure and very knowledgeable. I would highly recommend my friends to see Ivan when shopping for a new vehicle.

I mean besides the wait time cux I literally up there for like 4-5 hours everything was perfect the person that assisted me was very helpful she made sure my note was around my pricing range that I asked for ,the car itself was in great condition for a used car ,everyone was polite ,clean work areas offered water or coffee I will recommend this dealership to anyone that ask me about looking for cars this is how a dealership should work

I had a great experience with Ed Chu. The process was very fast and efficient. I will definitely be back to purchase a vehicle from them again!

William was supper awesome to deal with! He always gave me updates of what was going on and what the car needed. The only bad thing was they did told me that the car was going to be taken to the shop and get the body fix. This however was not done at all and in was not until I went to go pick it up that this was even reported to me.

Went in for a recall in my Sonata and was pleasantly surprised with how quickly it was resolved. The dealership was under construction, but the customer waiting area was still comfortable and offered complimentary beverages and snacks. This was a little further from my normal dealership, but I would choose to go the extra 15 minutes to visit this AutoNation location again.

Let me start by saying that previously I have always had very good experiences with Hyundai Mall of Georgia both in sales and service. However, my most recent experience on 03/16/22 was not a good one. First, in order to make this appointment I had to physically go to the Hyundai service department because the website scheduling feature was not working properly and I could not get anyone to answer the phone in the service department after numerous attempts over multiple days. I even left a message at one point but never received a call back. I dropped my car off at 7:30 in the morning for the 35,000 mile maintenance. I was notified around 11:00 via text that the maintenance was completed but that I needed new tires. I gave permission to complete the tire replacement and was told me car would be ready around 3:00. At 3:30 I reached out and was told it would be around 5:30. At 6:00 I reached out again and expressed how important it was that I receive my car back before they closed at 7:00. I was told that it would be ready by 6:30. I finally received my car back at 6:30 after dropping it off 11 hours earlier. There was no explanation or apology for the delay. I really hope this was an isolated incident of poor service as I have come to expect better service from Hyundai.

I loved this experience! It was a last minute purchase ( they had literally just got it) and I can't explain how simple and stress-free it was. Stephanie was absolutely amazing and super friendly ❤. She answered any, all, and extra questions we had. This was my very first vehicle purchase and she and the whole entire team made this an unbelievable experience! I will definitely be referring any and everyone I know looking to buy a vehicle to them! Thank you so much

We had a wonderful experience. Very low pressure and very helpful. Ed and Peter were both great to work with. And I love my new Tucson!

Fast service and great experience

I thouroughly enjoyed my buying experience. My sale associate Justin was very friendly and knowledgeable. While waiting to complete the financial paperwork he helped me with my other car issues.

If your trying to sell a used car at least clean it up before you show it to me the car smelled like throw up I was like really no thanks I'm good

They got a verry good service but I think they take too much time work on your car.

I had purchased a car from this location before, about 7 years ago and was not impressed! So, I was a little hesitant. However, my husband and I decided to try them out because they had the exact minivan we were looking for! I will say I was really happy to have Grace in Sales helping us, she was great! All the other staff were nice and helpful as well! One even taught me how to use their spaceship coffee maker 😂 We ended up leaving without the car the first day and then came back the next day to purchase our “new to us” Honda Odyssey. We also traded in our older van and we’re happy with the value they gave. Overall, we had a great experience and would definitely recommend you go see Grace for your next vehicle! :)

친절했다

Just purchased a new Tucson from Juan. He was so helpful during the whole process and followed up after the sale to make sure he could answer any questions I had about my new car. I cannot say how much I love my new car! Thanks Juan!

We just purchased a Hyundai Sonata on March 7. I want to say that our salesman, Juan Mejia was excellent. He was knowledgeable, and answered all of our questions. Juan was very polite, and we didn't feel any pressure. He made our experience very positive.

Had an appointment for 9am to have a day time running light fixed on a 1 month old 2022 Palisade Calligraphy. Even though there was an appointment the service department did not get to the car till 12:34 and did not get the car back till after 3 pm with the light still not fixed. Need to order a new light. Over 6 hours to be told we have to come back. Was not impressed by the service we received. Why make appointments if the appointment is not going to be honored.

This was the most pleasant and easy car search and purchase I have ever been a part of. Vanisha was extremely knowledgeable and made herself available at all times. The entire sale and management team were no stress or not pushy. This is the my respectable and professional dealership I have ever dealt with. I will return and purchase more vehicles from them.

I bought my vehicle with them, and the next day I had problems with the screen. I took him to service and they kept him there for a whole day, I called more than 20 times and no one ever answered the calls. I wrote to the person who sold me the vehicle and he did not respond either. I went the next day to see what was going on and they hadn't even checked it. I decided to get him out of there and take him somewhere else. I do not recommend that you buy your vehicle there.

My sales rep Justin was amazing, he was very friendly and knowledgeable on vehicles. He was easy to talk to and very helpful in regards to repairs to my other vehicle. While waiting to see to Peter to do the final signing of paperwork Justin and I chatted as if we were old friends getting caught up. There was no high pressure sales techniques used by either Justin or Peter. I would definitely recommend Hyundai Mall of Georgia to friends and family.

Very friendly fast service

This place was a hour and 20 mins. from my house but well worth the drive. Yes it was an all day event however with the supply issues going on these days they had cars on the lot to show and the price listed was the price no hidden up charge. We had the pleasure of meeting Esad he helped us out above and beyond what a great person to work with. The used car we got had some cosmetic damage the hatchback latch and tail light which both got replaced. I hd some concerns buying a used car however Esad had the car checked out at there service department they found no issues I was able to bring the car to my mechanic to confirm the same with the promise if my mechanic found anything wrong they would take the car back. Thankfully the car got a clean bill of health and my son is a happy camper and I fell confident he is driving a safe and solid car. All in all if your looking for a car and want to have as good of an experience possible check them out and ask for Esad

Purchased a car from almost 10 hours away, despite the long distance, it was the easiest and smoothest car buying experience I have ever had. All thanks to the General Sales Manager Eldin. I would highly recommend anyone in the area to give Eldin, and his team at AutoNation Hyundai an opportunity to earn your business on your next new or pre-owned vehicle purchase. You will not be disappointed!

Update: My husband called the general manager as instructed by the reply and did not get a response back nearly a week later after being instructed to leave a message. We were very disappointed in our experience with this dealer. After we signed the purchase agreement, we were informed that we would not be able to take delivery of the car on the same day despite being assured we would be able to take it and have it repaired at a later date. In addition to being told that the windshield needed repaired, we were told that they would also be handling an open recall on our vehicle before we returned to pick it up. Since they were already going to be repairing the windshield and addressing the recall, they were going to add the hitch per our agreement at the same time. Since we could not take our vehicle home after signing paperwork agreeing to take delivery of it on the same day, we had to keep our rental vehicle longer than what our insurance would cover. We were assured that they would reimburse our extra time with the rental vehicle after we FINALLY were able to pick up our vehicle and we gave them a copy of the additional charges. Shortly after we finally got our car, we checked the vin and the recall was never repaired as we were told it would be. In addition to that, we were also owed a 2nd key that was not made at the time that we got the car. We were told that we would need to be there at a very limited window on a specific day of the week to have one made and, despite many attempts at reaching out to our sales associated to arrange having the key made, we STILL have not been able to get the 2nd key we were promised. The recall was also never mentioned to us as not being repaired after we picked up our vehicle. We never received the reimbursement we were promised for our rental extension either. We truly feel taken advantage of by this dealer and would have loved to give them the opportunity to make all of this right before sharing our experience publicly.

Scheduling my appointment online was simple and quick. Received several reminders for the appointment via email. Oil Change and Tire rotation took about 45 minutes. Service rep went above and beyond and went out to get my car in the rain and pulled into the service bay so I wouldn't get drenched. So kind of him!

Nice people.

Recently purchased Hybrid vehicle from Autonation. Jairo Caudillo is the sales person. Had a very good experience starting from test drive , trade in, loan processing and he was very super helpful and very patience enough in explaining each and every questions I had. Even after delivery of the vehicle, he was able to explain any questions I had. Overall had a great experience. Jairo Caudillo made sure the delivery process of the vehicle very smooth. He stayed late evening till 9.00 EST to deliver the vehicle. Jairo Caudillo is very dedicated and very patience to handle customers. Also, he was able to negotiate and got me very good deal for trade in price of my used vehicle I had. Highly recommend Jairo Caudillo.

I bought one in November and then another one in February. The customer service is outstanding. I was able to complete the entire deal from the comfort of my home with just a few phone calls and emails. The best part, my beautiful blue car was delivered to my job, and they picked up the trade! AutoNation Hyundai is my new car dealership!

The best car buying experience in the Metro Area!

I honestly couldn't ask for a better used-car buying experience than the one we had with Jodi at AutoNation Hyundai. Knowledgeable and friendly, energetic but not pushy, Jodi took exceptional care of us from start to finish. There's a reason for it - she's genuinely an honest and nice person with a great personality. The vehicle we purchased was wonderful, just what we were looking for. But Jodi made the process enjoyable and stress free. I'd give more than 5 stars if I could!

AutoNation Hyundai was the third Hyundai location I went to and where I finally got my car. I was shopping for the 2022 Tucson White color SE Convenience package for a specific vehicle, and that was the only vehicle I wanted, no other. Duluth branch didn't have the particular car and level I wanted and kept suggesting to buy gray color (I guess that was the least popular color of the model), so I moved on to the Roswell branch. The dealer at Roswell was very disrespectful, so I was upset and called AutoNation. Justin, the dealer, was very quick and friendly. He figured out the problem quickly and provided the information I needed. I thought I had to visit the branch, but he helped me deposit over the phone, so the deposit process was done in a minute. He followed up several times over the text to keep me updated about the car. When I got to AutoNation to pick up my vehicle, Justin had already prepared all the paperwork, so the overall process was quick and easy. The financial officer was very friendly too. Thank you :)

Grace Baker was very knowledgeable, was able to answer all my questions and made the purchase of my new Hyundai a pleasant experience! Ask for Grace when you visit this location!

Communications with the sale representative was respectful and responded in a timely manner. Any questions had were answered in depth. I would highly recommend this dealership for any future purchase.

I bought my car last April and can honestly say that the sales people really care about getting you into the car you love. They will take the time to actually listen to you and your needs to find you the best car for you. I will 100% be back. Check them out and I promise you won't be sorry. Extremely professional!!

Great price on a used Miata. Well below KBB estimated value, and considerably lower than close competitors. I guess January/February is a good time to buy a convertable! Did offer extended warranty as expected, but no pressure to buy. I would recommend them

Had a check engine light issue with my 2016 Genesis. Called Justin, the service manager just to ask a few questions and he fit me in that day, diagnosed the issue, fixed and had my car back the same day. These guys are under huge renovation, limited capacity, short staffed and still got it done. We’ll done Hyundai AutoNation!

The Service team is exceptional and Hyundai stands behind their product!! We've bought 2 SUVs and will continue to come back to this dealership because of the service. Thank you team, for always stepping up to meet our needs and our schedule!!

Tried calling in regards to my recall and kept getting transferred until eventually I went into a merry go round of making a selection just to be rerouted to the beginning of the process of making a selection for sales, service, or parts

While the process is good for scheduling an appointment, the actual work that should have been done was not done. We had a schedule for an oil change and a tire rotation. While the oil change was done (as far as I can tell), the tire rotation was NOT done. I measured the wear bars on the tires before the appointment, and saw the tires had not been rotated. Edit to the original post: AutoNation Hyundai Mall of Georgia made things right - they called and saw us on our time-table, rotated the tires and provided a free auto-detailing for our trouble. Glad to see customer service still exists!

Very good experience, came in for a diagnostic inspection and oil change since I had recently bought my Santa fe used from elsewhere, they did it timely and didnt overcharge me for unnecessary reasons. Only complaint is I asked to get a price on a spare tire and didnt get that. I was even able to get quoted on an extended warranty before I left, I will come back!

I appreciated the detailed easy to understand price presentation for vehicle. The experience was smooth open and easy. The sales person was knowledgeable. For improvement I would strongly suggest that the replies to questions by phone or text be responded to much quicker. That would be the professional courteous action for great customer service.

Jodi was amazing. She worked for days with my husband to get the perfect vehicle for me. She responded quickly. She was kind and friendly. Explained a lot of the features to me that were new on the vehicle. Never has purchasing a vehicle been so simple (like I said my wonderful husband handled most of it). But she really made it easier. Will definitely be contacting her again when the need for a new vehicle arises.

I had a unique situation in which I had not received the paperwork for the car I was trading in. The staff at AutoNation Hyundai Mall of Georgia made the situation the best that it could be.

Great customer service

even though there is construction at this location Shane the service advisor was very pleasant and even offered to have my car washed after my asking...I appreciate him going above and beyond!

I went in second guessing if o should buy the car since my husband just started building his credit, but my sister refered Andres Llano and provided beyond good service. Very friendly but professional, had extensive knowledge on the cars he was selling and the financing process. Overall made a scary and tidious task very digestable and easy. 5/5 would recommend and come back myself.

Stephanie is absolutely amazing. She gets things done nobody handles things as quick and efficient as she does. If you need help at Hyundai call Stephanie or just go see her!!!!!!

Mrs Kimberly Louis is very reliable, trusted and legit when it comes to forex and cryptocurrency trading. A friend recommended Mrs Kimberly Louis to be one of the best forex and cryptocurrency trader and she’s very good at what she does by earning me $11,500 weekly with $1,050 Contact her on Email: kimberlylouis110@gmail.com WhatsApp : + 1 (860) 556‑3122

What a great experience at a car dealership. I almost forgot that this was a car dealership because of the great treatment. Thanks Again

Took brand new 2021 Santafe 2021 for the first complementary oil change with tire rotation nov2021 left them then realized that they didn’t do the tire rotation then I called them back they said bring the car back which is I did it then they finished the job and then at home found a scratch on the driver side which was there before called them service manager he seems that will take care of me sent him some pictures didn’t care about it. Went on dec 2021 for some squeaking noises coming from the rear seats and horn is not working properly went there 9:45 am and left by shuttle service, till 2pm nothing then I started to call to check on the status they told me service guy is out for launch till 4:12 kept calling untype called me back say let me check to see what is the status really? Did not want to send me back a shuttle and they said the driver left for the day, after arguing with them the service rep came to pick me up and the car didn’t even looked at, made a complaint to BBB then got their attention by GM calling me to schedule an appointment and he promised he will take care of these issues. Went there got a loaner (with limited miles per day) vehicle spent a full week there only they took care of the scratch and made another on the trunk which is I showed to the GM and went test drive with him heared some noises and he said that is from the leather because it’s brand new and advised me to buy a leather conditioner for it. Horn is not been done he said there is a part ordered for it, door handle loose he said that is normal, squeaking noise and rattling noise still there. I give them 2 star because only the GM trying to help but nothing major really has been taken care of.

Got a good deal and it was a quick and painless experience.

Juan and Jae were extremely helpful in helping me buy my first car! I was super nervous being a first time buyer, especially in such a crazy market. They worked with me until I walked away with the car and payment I wanted. 10/10 service, I highly recommend!!!

Good follow up by a kind employee (John)!!

Awesome experience at this dealership. Jairo jay caudillo is definitely the man to talk to to get a vehicle!!!

This place has gone so downhill. Not only do I have a horror story of an experience with buying a used car with 4k worth of engine and transmission work that was there when we bought it. Then, I have an appointment for an oil change last week at 1pm that was made a month ago and at 5pm I call to check and they tell me it will be ready by the time we close at 7. That's unacceptable.

This service department is rude, crass and won’t honor the Autonation Gold extended warranty we purchased with our vehicle. The first time we came to them, we made the appointment and told them about our extended warranty but when we got to the dealership we were told it was $2,000 just for a diagnostic and the diagnostic would take 3-5 days. We went to the dealership about an A/C hose. That was last summer. Today we needed to have another issue looked at, called to set up the appointment and a tow and was told it was 7-8 weeks for them to diagnose and to bring proof of all of our oil changes and work done before they would look into the extended warranty. First, don’t buy from Autonation, second dont buy an Autonation extended warranty because their own dealerships won’t honor it and third don’t bring it to this dealership for service work unless you are only paying cash because they won’t even look into their own company extended warranty. No customer service at all, I’m willing to take our car to another dealership and pay the higher deductible because it’s not an Autonation dealer to not deal with this dealership.

This is what he first time I give them a 3 star. I have always given them a 5:star. The reason behind this 3 star is when we went to pick up car that evening, it was this past Saturday after the service department closed, 3 out of 4 tires were at a 28 or less. That has never happened. I don't know if they didn't check the pressure whem they did the multi point inspection or what, but I had to find my husband to meet me and put air on my tires. Thank God he wasn't too far ahead of me. He wasn't happy and neither was I. This has never happened before. Also there was supposed to have been a quote in my car for tires and back brakes but didn't see one. That's it

Aimee was fantastic. Great communicator. The work was done professionally and thoroughly. Will use again.

Good service at the automation, thank you.

Great attention! Services ⭐️⭐️⭐️⭐️⭐️

The dealership provided professional and courteous help and assistance in the buying and delivery process of our new Ioniq 5. They made its a smooth and pleasant experience for me and my wife!

The only Hyundai dealer I will go to, and I live in The Old Fourth Ward - Downtown. That should say enough about all of the other dealerships in Metro Atlanta. Shoutout to my technician Mike Hendrix, spelled the right way. Give that man a raise. Totally changed my mind about Hyundai in the US. David Altmiller - Hyundai Veloster Type N - 2021

The service was immaculate. We sat down they worked with everything we had and we left with a car that same day. They put customers first and we did not have to stay at the dealership for long. By far the best car service we had in a very long time.

I typically don't post many reviews, but really felt it was important to acknowledge the exemplary customer service I received from Yulio Chavez, a service consultant there, when I needed some work done on my car. Yulio was a true professional and I felt he was genuinely interested in ensuring that the level of service I received was outstanding and most importantly, that my Hyundai was properly serviced and in tip-top shape. Having him in your service department is a big plus for your dealership!

Service Friday, Jan 28. Vehicle was there 8 hours as anticipated. Service underwriter was very helpful. I think it was John. It was a very cold day and I believe my car was used by mechanics to help stay warm! I filled tank on Thursday evening so it was full. When I picked up car, both seats were FULLY reclined and heat was on 85 and mode had been changed. It was down by quarter tank. No reason seats should have been reclined. When I realized what I suspect happened, I walked back inside and waited 10 minutes. There was ZERO visibility of staff. No underwriters. I left

Great service! The website was booked for a while now but John was able to squeeze me in. I was able to drop off my vehicle and given a shuttle home so they could work on the car as long as necessary. Shuttle driver was lovely as well and I appreciate them taking care of my car on such short notice.

Great service

Great service department!

Excellent customer experience. Edward Chu gave me a great deal and was extremely efficient. Ask for him.

I bought a 2022 Hyundai Venue from here and I love it! The service was great and I left very happy with my purchase.

The transaction went very smoothly with a very relaxed feeling while at the dealership, this was a very good experience. Thank you!

At the end of December I bought a certified preowned vehicle. It had a crack in the windshield but Ivan and Peter assured me they would replace it free of charge. When the part came in I would be called and schedule an appt to get it replaced. After 3 weeks and not hearing from anyone, I notified Peter I haven’t heard anything. He told me he would check into it and get back to me, which he never did. Finally I called the service department, let them know that I had a voucher to replace the windshield and needed to schedule an appt, because the crack was getting bigger. The young lady I spoke with put me on hold several times because she has know idea what I was talking about. Finally after 20 minutes she picked up and scheduled me for Wednesday to drop my car off in the morning. I explained I lived in Athens and would wait there. Today I arrive and can hear the service manager trying to figure out why they are replacing my windshield for free. This is after I’ve been here for an hour. I asked him if there was a problem and he said not anymore they just had to figure out why it was scheduled and who promised the windshield, but it’s all sorted now. Then he tells me that a glass repair technician is coming to fix it but they don’t know when he will be here. It could be noon and then it will take 4 hours. SO WHY DID YOU MAKE ME A MORNING APPOINTMENT? His reply was I don’t know, no apology nothing. I will never ever come back here, and in the future I will have repairs done first before I take a vehicle home. Total unprofessional garbage.

Professionalism at its finest!!! Stephanie was on her A game from the time I walked through the door till the time I drove off the lot. She made the process simple and easy plus she made sure I was comfortable and in the loop with everything going on, your lucky if you get a chance to experience her as a customer and I stamp that. The finance manager was on his A game also making sure I understood everything from A to B. I just wanna say thank you again to Stephanie for making my car buying experience easy

Over all I was satisfy..except afew things.Last time I got the details of services.but this time a few statement. My car problem was solved.Thank you.

We sold a used vehicle to the AutoNation Buford location and everything went very smoothly. Jeannette H in E-commerce sales handled our transaction and got us our check within hours of starting the whole selling process, she was exceptional. We were treated very well and we felt like it was like the good old days of being treated fairly at an honest business. Thank you!

They make the experience very easy for the car owner. Brought my car in for a diagnosis of an issue. And in an hour they found the problem and ordered some parts for me and scheduled a follow up. Called me back when the part came in and fixed the car in a couple hours and I was ready to go. Very easy experience.

Quick response to initial inquiry. Great customer service. Financing department was superb! Shout out to Peter! I would definitely do business with them again.

Justin, our salesman is a Rock Star, and Robert, the finance guy, has the patience and efficiency of Job!!! 🙂 We love the car, too!

Jody was so helpful, honest and trustworthy during the entire process. I’ve never met a sales person who is like that. She was so communicating about the whole timing of the car arrival and each step of the whole process. She has earned our business for life.

After a very long, aggravated 3-month search dealing with dealerships and sales people and sales managers playing the , "this car is here."SORRY, been sold! Thiis was different places beside Hyundai Mall of Georgia Buford. We decided to go to Hyundai in Buford and had a WONDERFUL experience with 1. Our saleman, Jay and 2. Being Pre Appoved by our bank to buy a car, we test drove the Palisade and was able to be in and out driving away with the exact SUV I wanted, only 2 hours of arriving to the dealership. Jay is an AWESOME Salesman and went above and beyond, making this work out for us and in turn, us being long-time happy customers from here on out. I highly recommend them to anyone wanting a Hyundai at the Mall of Georgia Buford. Jeff and Holley Tankersley Gainesville, GA

Worst costumer service in my life. Also Manager was so rude and very unprofessional.

I wasted an hour. I checked in early for an appointment & my car sat at the check in desk nearly an hour.

My experience here was decent. They didn't beat around the bush and my salesman was pretty responsive. Only giving 3 stars because optional items were added on under the guise of being required. Also, in attempting to clarify this, the salesman was a bit rude to me. This is an awful market for the buyer, there's no leverage or flexibility - definitely the worst time to buy a new car. However, I will say, the car is beautiful. Overall, minus the cost, it was a good experience.

Changing from 2-star to a 1-star review. They replied with the "GM"s number but it was just a generic number from Hyundai with a robot on the other line. No other response has been made to me about this. They issue a recall on an airbag and don't provide it. Nice. Guess they are fine with dead people _______________________________________________________ Got a recall notice on the mail early November and promptly scheduled an appointment to get it fixed. Dropped the car off and was told it was gonna be fixed in a few hours. Get a call that the part’s not in yet and we can either leave the car there or pick it up. Decide to leave the car there because how long could it take, right? A week and a half later, I call and the part still hasn’t arrived. So we go pick the car up, and they say they’ll call when the part gets there. No call yet after a month since the recall letter. Then I get an email to leave a review. I wasn’t going to but since you guys insist, here it is. To be clear, this dealership didn’t do much wrong - corporate just needs to, you know, have the part ready if they are gonna issue a recall letter, I don’t know. Might be a smart thing to consider.

We went in on a Sunday and a sales manager named Louis Dymant met with us for a test drive. He could not have been more professional. He was matter of fact; very knowledgeable; listened to all of our questions; and explained the current car market. He indicated a lot of dealers were doing huge add on fees because of the supply shortage. He explained how his dealership did not do that and would not take advantage of people by jacking up prices in a sellers market. When we didn't have the color car we wanted, he searched the whole state. He even offered to drive to Columbus 2 1/2 hours away at 5am to get a car for us. I was looking all over the internet as well and found what he told us was 100% true. A car would be advertised at a certain price and when I spoke to the dealer they said well we have this several thousand dollar fee add-on. They called them freight fees, finder's fees, dealer add-on fees, etc. In the end he found the car we wanted and the price was 3K less than any other dealer for the same car. He did not need our business and did not have to go the extra mile. He did it anyway. I am grateful we found him and we love the car. He called after. few days just to check in and I told him what a great job he did. Thank you Louis for what was a difficult process.

The salesman, Lou was engaging, helpful and was a pleasure to work with. Despite the fact that Hyundai and other brands with high demand cars are price gouging in the guise of a 'market adjustment, we bought the car anyway because the Palisade appears to be the real deal and it seems to be the best car in its class at this time. The finance close was a totally different experience. The continued high pressure once we repeatedly said no was highly irritating. We finally accepted the Extended Warranty so we could leave after having waited over 2 hours to see the Finance guy. There was also a charge for Appearance Protection and Dent protection that the dealer said was not optional and had to be paid in order to buy the car. However, the paperwork they gave us afterwards says different. When I called to cancel these two products, I was told it was not cancellable though the paperwork says different. If this is how AutoNation rolls, mark and avoid. Lou should find a place to work that has more integrity.

One of the best places to purchase a vehicle. Straight forward, and honest dealership.

Terrific auto mechanic service and work performed! This is where you need to go for your Hyundai or Kia auto service work. My 2015 Hyundai Sonata 'perrrss!!!!' like a kitten and it is almost 6 and 1/2 years old.

The customer service is amazing. I had an issue with my sunroof and they fixed it at no charge, They are fast and efficient. Will continue to bring my car here. Super happy!

I want to start by saying Aimee was the best service representative I've ever worked with! This was my first time at a dealership for repair since I've always had old cars and I was very pleased with the whole experience. I had a long repair job due to diagnosis and parts delivery, but Aimee always kept me in the loop with the process with constant updates. I never needed to ask about my status, which provided excellent piece of mind. At most repair shops I find this communication to be the hardest part of any experience and Aimee knocked it out of the park! Justin the service manager even took the time to make sure my experience was pleasant and all my questions and concerned were answered when I picked my car up.

Ask for Jairo Caudillo ! He works miracles ! I came here with a broke down car, bad credit , and no expectations of actually being able to leave in a new car and he got me one for the right price! Only his second day when I arrived and I couldn’t tell At all Jairo’s service was great !! If I ever come back here it will be through him.

Loved our sales rep Grace! She was prompt and clear when communicating. There was no pressure she was just there to answer any and all of our many questions. She was amazing!

I called this dealer on Monday 1/10/22 to schedule an appointment for service to get 3 recalls addressed as well as a couple of other issues. The receptionist transferred me to the service department and the phone rang and rang and gave me a personal voicemail. I hung up and called back because I thought the receptionist sent me to this person by mistake. She sent me to the same voicemail. I left a voicemail with this person (Jonathan) and asked him to call me back in order to schedule a service appointment. I called back a third time and asked the receptionist to actually connect me with a person so I could get this taken care of. I asked her if there was anyone working in the service department and she said that there is but they have a lot of people out sick. She told me to leave a voicemail and someone would call me back. She sent me to another gentleman’s voicemail and I left another message. It’s now Friday 1/14/22 and I have not received a call back. I’ve already taken my business elsewhere, but beware if you are trying to get any type of service done here!

The team of people here are super courteous and helpful. I was here last year with both of my children (2 separate occasions) as they bought their first cars in their name. They did everything they could to assist them in finding the vehicle they wanted within their budgeted monthly spending. (I did nothing to assist. They treated the kids with kindness and fairness). They both love their automobiles. This year, my husband and I both bought vehicles from them and, again, top notch service. Definitely give them a shot on your next vehicle purchase.

I had the most enjoyable experience yesterday!! I traded in my Kona for another one. My sales person Steffanie was so accommodating and kind. This is my third car that I've purchased with Auto Nation and they are an all around excellent business. The incentives and service can not be beat and I will not go anywhere else. I am a customer for life!

Fast service. My experience at Hyundai is always great. The Cuetomer Service Rep was knowledgeable and friendly. When I asked about detailing services, she did her best to accommodate my request and even advised me to come back at a different time so that I did not have to wait hours after my service appointment was complete. I will continue bringing my Sonata in for routine maintenance.

First I went to Rick case Hyundai at satellite blvd since it was the closest to my house. My lease was about to end and I wanted to purchase my leased vehicle, after 15min of talking and saying that they could do it I was literally told to go somewhere else because their manager said no. Then I went to autonation Hyundai mall of GA and as soon as I stepped out of my car a lady from sales (that was already busy with another customer) offered me help and welcomed me to the dealer. Since she was busy I was waiting and another person from sales approached me (Willie) who is such a nice person and salesman. He helped me right away and took all the necessary steps to complete this process (all while taking care of his other tasks) then Willie took me with Robert from financing who was so helpful and really took good care of me and found the best possible deal for me. I really appreciate all the help from that kind lady to Willie and Robert thanks guys you're amazing at what you do. Sincerely, Carlos.

Month ago over Monday or Tuesday was looking for vehicle SUV. found it Santa Fe sport. . Wife I trying come by weekend . . Because we working weekdays Plus have two kids assist to school. . I did asked to sale's person Grace. If any way can we come Over of weekend Saturday or Sunday ... Her told not wait to Long it's was just three day to holding SUV . but they didn't . Grace was . . Friendly communication Rating 3..6 After we had worked a Day long then evening We traveled Wednesday night from Tennessee / Virginia States lines . To to dealer located in Georgia state . . On the way back to Tennessee at 4 am. . then I have to back to work at 5:30. Just imagining how are you get feeling .. This trip was unlawful not safety we was very sleepy. . . I'm trying to tell to dealer work with you customer best you can. . I'm still asking for extra keys. . had talking to sale's person to talk to The boss. . I this time I still haven't hear from sale's person .

Visited here twice to buy a new car for my wife. Both times no one even payed any attention to me so I left. I may have to just find another Hyundai dealer because I really don't even feel like going back there a third time.

Fast ,On time, and friendly service!

Love my Palisade! The team here is awesome, and Chaz was so helpful and patient! Highly recommend!

Excellent customer service. Went above and beyond the call.

I am throughly pleased with the customer service here! If there is ever a issue they will make every attempt to work with you to make things right! This is definitely appreciated!

Yulio in customer was thorough and very nice to work with. He explained everything and was amazing.

The staff was wonderful abs the finance manager was very nice.

My Sales person Willie was awesome. Fielded all of my questions with ease and offered up suggestions when needed. He was welcoming, professional, positive, and not pushy whatsoever. Additionally, our finance person Peter was just as great and helped us achieve our goals for the purchase! Big thanks to AutoNation Hyundai for their excellent customer service and quality products!

Hyundai MoG always provides good service in a reasonable amount of time, with fair prices.

Excellent service.

Great first service experience. They are upgrading the showroom and waiting area -- it should be really nice when completed. Service was fast and efficient - kudos to Ben for getting me in and out in less than 90 minutes !

Easiest car buying experience ever. Very fair. Ivan was great. Very professional. Will definitely do business there again .

Awesome service every time I take my truck in for work.

I recently bought a car from Hyundai Mall of Georgia and the service was great. Chaz was very welcoming and knowledgeable. I called one day a head to schedule an appointment and he was able to fit me in. The car I originally wanted wasn’t available, but he was able to show me other models that were actually better than the one I originally wanted. The car buying process was a little longer than I expected but, I was guided throughout the entire process.

This is the 2nd car we bought from Jodi and she went above and beyond for each experience. The prices were better than the competition and Jodi made the experience quick and easy.

Purchased my brand new Santa Cruz. Willie and Edward made the whole process smooth and easy. 10 / 10 definitely would recommend!

It's too bad I can't give the service department zero stars. 2020 car they cant fix suggesting it is my problem. BEWARE to many details to go into I am sure there are a lot of people who have good service mine was and still is HORRIBLE. Attorneys will have to handle this one.

They were very helpful and friendly.

I have had bad experiences at other AutoNation locations and I hoped this one would be different, but I was wrong. I brought my car in to be serviced and was very disappointed. There was little communication with me, they moved my seat to a very different position and didn't even attempt to move it back, and they left fingerprint smudges on my air vents and steering wheel. What truly caused me to rate this place one star was the fact that this location 100% tried to take advantage of me and rip me off. I brought my car in to have 4 simple things done (total cost would've been around $500) and they ended up recommending I have numerous additional things repaired which would bring my total to $3,800. One recommendation was to have my spark plugs replaced and after asking why they needed to be replaced for the second time, they said "because of your mileage". I ended up having 5 things done then took my car to a different shop. According to the other shop, AutoNation lied to me about what was busted or broken and I quickly realized their "recommendations" were only based off of mileage and they didn't even check to see if the repairs actually needed to be made. My spark plugs didn't need to be replaced due to mileage. They needed to be replaced because oil was leaking into them. I saved over $3,000 by going somewhere else and was overcharged for what I did have done at AutoNation. I would never go back to this location (or any AutoNation Hyundai) for any reason nor would I reccomend anyone else go there. I am absolutely shocked and disgusted at how this place does business.

Working with Jodi was super easy. She was honest and up front with everything and kept me up to date on the whole process! I definitely recommend Jodi!

friendly, prompt service. Aimie especially wonderful.

This place is amazing! The last two time I have went, I have left happy and in a new car. I have worked with Edward the last two time and he does not disappoint! He very kind and knowledgeable. The finance crew is amazing as well! Peter did everything possible for us to have a great deal. Keep up the great work!

Horrible experience and so many problems with my Santa Fe!

Fantastic - They made me an excellent offer, they did the paper work, I delivered the car, they made arrangements for pay-off, wrote me a check for the difference on agreed amount and I left happy. What more could you ask for. No stress, no hassle. Great people to deal with.

Great Service Department and Ben did a great job helping us. Thank you

Jodi and Robert were amazing. I despise buying a car and I never felt pressured like I do at other dealerships. Jodi went above and beyond to make sure I understand all the awesome features my N Line offers. Hyuandi is lucky to have such great employees. I will make sure to refer my friends and colleagues. AutoNation offers great warranties !

Took my Palisades in for the first service. I made an appointment online which took almost two weeks to get an appointment. My appointment was for 12:30 and drive out of dealerships at 3:40. 3 hours for a 30 minute oil change. That is ridiculous. The service manager needs to figure out how to manage the service schedule.

Took my 2020 Hyundai sonata in for my first warranty oil change. Ben Petit was my advisor. He was super professional and courteous the entire process. When my oil change was finished, he told me that there was a recall on my car and they went ahead and fixed it for me, AND also did a system software update on it to! I had no idea about either of those! I’m glad Ben was able to take care of everything for me in a professional and timely manner. I highly recommend Ben at Hyundai Mall of GA for all of your car needs!

Purchased a truck on Sunday for my son. They agreed to change the tires and replace the brakes. The truck was delivered this morning. It is a used truck and I understand that it is sold as is, but it is already inoperable. I am very unhappy about this situation. My son needs to get to work.

Willie Coleman was excellent and very knowledgeable about the vehicles he sells. He spent so much time making sure we understood everything about our new Hyundai and its many cool features. The price for the value can’t be beat! See reviews on Car and Driver if you don’t believe me! :)

Been waiting for a call from Service Director Justin, after going in person to speak to him over a week ago. Was supposed to call within “a few hours”..:it’s been a week. Not the first time this has happened! Ridiculous!

We just purchased a Toyota 4runner for our 16 year old from Jodi Grutadaurio at AutoNation Hyundai. I have to say that it was one of THE BEST car buying experiences we have ever had. Typically I dread going to a dealership and hate the car buying process, but this experience was very different. We live in Florida and I found the vehicle listing online. I reached out about it and communicated via phone and text with Jodi. She was super responsive and helpful sending me additional photos of the car and the carfax report. I was blown away that we had the entire transaction almost completed via text by the time we arrived at the dealership in Buford. The car was immaculate and exactly as represented in the listing. The buying process was super easy and thankfully very low-pressure. We were in and out in a little over an hour. Jodi even went to the trouble to put balloons on the car to surprise my son when we arrived. I highly recommend AutoNation Hyundai and especially Jodi!!

Friendly, fast, professional service.

The best car buying experience I have ever had!!! If you are looking for honesty, integrity and outstanding customer service go see Louis Dymant!!!! He worked through some complicated issues in a stress free manner and made sure our priorities were met and made my daughters 1st car dreams come true! Thanks Louis!!!

The service department is the worst. Take your car anywhere but here! I was advised by Justin there are other Hyundai dealers I can go to and I will be doing just that.

Had a great experience working with Edward Chu to sell my vehicle to AutoNation. I would highly recommend considering them when looking to sell your vehicle!

Best People, service and very accommodating

I love my Hyundai Kona. I took it in Monday for the first warranty service oil change, tires rotated etc. They were very nice! I arrived a few minutes before my appointment time and they got me in and out of there quickly. I highly recommend the sales and service department.

I will be contacting BBB & consumer affairs. I will not be harassed & threatened. This dealership is ridiculous!! please don’t purchase anything from them. I need corporate number & contact the news station after all that I dealt with this location. I need someone to shine a light of what they have done to me.

Jodi and her team all Rock!! Thanks everyone for making this so easy for me on buying my car!! I will definitely be spreading the word!

They picked up and delivered my car for my oilchange. Wonderful!!!

We scheduled our 2019 Ioniq for routine 40K servicing. Dylan greeted us warmly, reviewed the recommended service items, and said he’d try to get us in and out quickly. The process was relatively quick, and we even got a complimentary car wash before getting on our way. We love our Ioniq. Thanks, Dylan and AutoNation.

I'm so grateful to Justin Bush and Mike Hendrix and their team at Hyundai Mall of Georgia. They take great care of my 2014 Toyota Rav4, so I'm extra grateful they work on all fleets. They treat me with respect and I always learn more about my car when I have to take it in. Whatever the issue is, they take super care of it at an affordable price. These people are the best!

Excellent customer service. Friendly staff and welcoming environment

Good experience part came it right away and was put in the next day

BEN PETIT IN THE SERVICE DEPARTMENT IS AWESOME. HE GIVES CUSTOMERS THE BEST SERVICE.

Needed exact match tire to other 3 to get back on the road. The dealer found it, checked for other damages to vehicle, performed 4 wheel alignment in less than 2.5 hours --- without an appointment.

Great service department! They are knowledgeable and very helpful.

We operate a nonprofit organization, providing food to families in need in Gwinnett county during Covid-19. A lady saw our work and donated a truck to us, and we trusted AutoNation Hyundai to help us with repairs. Because of their outstanding community service as well, they helped us with providing some of the parts we needed as well as labor. We have now been able to pick up loads of food to help alot more families. We could not have done this without a great service department, especially Justin, Eric, Surge, and Mike. Also we thank Kevin in the finance department. Thank you for caring for our community.

Dylan was courteous, knowledgeable, prompt, organized and friendly.

Amy was my service rep; she was professional, and helpful. My car was serviced as I requested.

The service department supervisor is unprofessional and rude. Don't go to them if you need quality work done. I had to bring my car back several time for the same issue and they let the car sit for over a month before getting the permission from the manufacturer to replace the transmission. I am now having the same issue with the NEW transmission and Justin, the new service supervisor, was nasty because I brought my car to them with low gas in the tank. I brought the car in as is because it was stalling on the road and I didn't want to get stuck in the middle of the street. They only test drove it for 8 miles and told me they saw nothing wrong. This is the same thing that happened before the transmission needed to be replaced and I felt that they should have tried to keep the car longer to replicate the problem. They were too anxious to get the car off the lot because they weren't making money on a car with "no problems". They were begging customers to come in during the start of the pandemic and now that business has improved, customer service is worse than ever. Bring your patience if you go service there!

Good customers service. Friendly people ,no pressure.

Great experience with Ed Chu and Robert in finance. Sales manager Kevin is a rockstar. AutoNation Hyundai Mall of GA will be our first choice for our next car. Thanks to all for a great experience.

The service department supervisor is unprofessional and rude. Don't go to them if you need quality work done. I had to bring my car back several time for the same issue and they let the car sit for over a month before getting the permission from the manufacturer to replace the transmission. I am now having the same issue with the NEW transmission and Justin, the new service supervisor, was nasty because I brought my car to them with low gas in the tank. I brought the car in as is because it was stalling on the road and I didn't want to get stuck in the middle of the street. They only test drove it for 8 miles and told me they saw nothing wrong. This is the same thing that happened before the transmission needed to be replaced and I felt that they should have tried to keep the car longer to replicate the problem. They were too anxious to get the car off the lot because they weren't making money on a car with "no problems". They were begging customers to come in during the start of the pandemic and now that business has improved, customer service is worse than ever. Bring your patience if you go service there!

Purchasing my new vehicle was easy and Jodi G. Was a wonderful and knowledgeable sales rep, just loved her! The whole process was just so fast and easy. The financial manager Robert was great and even got a lower rate of interest for me. I love my new car. Thank you Jodi and Robert

Spent hours with me but helped me and my family out so much! Thank you guys!!

Dylan was so professional and friendly. He took very good care of me and my car. He was awesome.

I brought my Elantra in for a simple oil change and next thing I know is that they need to keep it overnight for some computer update. I tried reaching out to the service department the following Monday by phone, text and chat. The person in chat was short and rude by saying call the number, which I did twice and got nowhere. It wasn’t until late in the day, around 2 pm when I actually spoke to a live person. He says he will call me right back, but that callback came 90 minutes later. Whatever this computer update did, affected the digital read-out of my speed, which I like to see in front of me when aim not using cruise control. Now I have to move my left arm to look at the speedometer and guess my speed.

I needed a bunch of maintenance and warranty items. I dropped my car off with Aimee in the service department. She is AWESOME! Her communication is great and I always knew what was going on with my car. It made me feel so much better especially after previous experiences with other dealerships. I will definitely use this shop again and request Aimee by name.

Our sales person, Edin, was outstanding. He was friendly and very helpful. I would recommend him to any of my friends and family.

My appointment was scheduled for a Tuesday at 9 AM. I arrived at 8:45 AM. It took them over 4 hours to change the oil in my car!!

They sold me a car that they lied about replacing tires and performing maintenance on. My previous review they responded and said to call their GM. I've actually left 7 messages and no one will call me back. They ripped me off and lied at every turn. Now I get to spend my time exploring any legal options. Unreal. Trash people. Avoid at all costs.

Jodi was my sales consultant and she was excellent! Very pleasant and patient and extremely knowledge. This is the second car I purchased from the dealership.

They sold me a lemon and lied at every turn. Called a month and 400 miles later and was treated like crap and ignored. $14k I'm on the hook with a piece of crap car. One month later!!! They lied about replacing the tires and required maintence before they sold me the car. They when I complained I was treated like garbage and ignored. The picture I posted on my Google review shows the car missing a headlight- in their parking lot!!! Then they let me drive away, happy to let me pay $1500 over Blue Book!!! Trash people!!!

Very happy with the level of customer service provided by my salesperson, Kiara and finance specialist, Jae. It was well worth the 70 miles I drove to purchase my Civic Type R. One of the best auto purchase experience I’ve had.

Everyone was friendly, professional all the being very busy. The facility was very clean with a good flow.

Eric kept me informed on the progress as I wait for the recall fixes on my car.

Jean-Eddy my sales person was awesome and the experience at AutoNation of Hyundai was excellent from finance rep Peter down. Internet Sale Kelly to my salesperson rep Jean-Eddy. They all worked hard for me and understood my needs, and wants, they worked out a great deal for me.

Quick check in, representative friendly informative, kept me updated with progress of my car repairs.g

Ben went above and beyond to make sure I was taken care of.

Ben at the mall of georgia hyundai always make you feel that its going to be ok. As a woman going to have work done on a car sometimes it can be intimidating experince.The whole Staff is great have been there many times over the last 6 years never had any problems . Would recommend this dealership to anyone at anytime ! Thanks for always being there anytime I need service. Janet Matthews 2021

Eric took care of my engine replacement due to recall. Great communication throughout the process.

Took car in for prepaid oil change. Was given a time of completion. Car was still in drive so we had to wait an additional hour. Pretty much blew up the rest of the evening. Just saying.

Price of car was several hundred dollars higher than what was listed on the web due to ?dealer add ons? I felt like it was a bait and switch situation. Not to mention the hard sell tactics the Finance guy pushed for additional warranty coverage.

Really great experience working with Jean-Eddy. I highly recommend this dealership.

Ben was knowledgeable, prompt, and arranged to get me a car for 5 days. The work was done well. I am very happy to recommend Auto Nation Mall of GA Hyundai.

Love autonation Hyundai!! They have always been extremely helpful

Everything was great! Jodi was super helpful. Highly recommend you ask for her if you're in the market :)

Great service rep with Eric. He kept me updated with every step of the way.

Mr.Kerry Han was very kind and attentive to my needs. I would definitely go back to him for my future car issues.

Service was in timely matter and took care of everything.

Mr.Kerry Han was very kind and attentive to my needs. I would definitely go back to him for my future car issues.

I went in to get back on track with my routine service. I received respectful knowledgeable help, unlike other dealerships.

had a recall on the ABS it took a while but they the did a great job and were very nice to me. Next time I'll bring a meal

The Hyundai Autonation MOG is carefully observing the COVID Guidelines. They replaced my high beams & the good news it was covered by a recall! Very friendly staff!

Was there for regular maintenance. There is a recall for wind noise. The part has to be ordered and then they will call me to set up an appointment to have that fixed. Service agent was helpful and friendly.

Good experience overall, however, I still have not received a call for rescheduling for my original reason for coming to this dealership. I originally scheduled an appointment for the recall of brake system, again still haven't heard back.

Eric was great with updates and solutions. no complaints

I very much enjoyed my car buying experience at the dealership last year. The saleslady was professional and helpful and I felt very comfortable all along the way. Service is quite another story. I have had my car serviced at this dealership 3 times since purchase. It just keeps getting worse and worse. You have to make an appointment which takes almost 2 weeks. You arrive for your appointment and still have to wait over 2 hours for an oil change! This is totally ridiculous in my opinion. What is the use of having an appointment if you are going to have to wait that long for something so simple. They need to hire some more people or figure out a way to deliver a better experience to their customers. I previously had a Toyota that was serviced next door and never had those types of wait times to get an appointment or have service completed. Very disappointed.

I had a great experience at AutoNation! The whole staff was friendly and helpful! I’m so happy with my purchase!

Had an issue with a "Check Engine". Something about a problem with the fuel system. It was there for two days and the reason was never determined. Hopefully, it was an isolated occurrence. I was very pleased that they offered a shuttle service to and from my home.

I purchased a car from this dealership. Be careful, there was a promised item that was not delivered. The staffs have a written promise “we owe” sheet but never we delivered. In addition they will not return calls. I guess they got the sale, maybe that’s all they care about. I hope this is not an indication on how the warranty will work.

Very bad experience with this dealership. Had a car all lined up and ready to buy.... get to signing papers and they were going to leave off the 3 year maintenance warranty because they said they had already discounted the car so much. This was a service loaner vehicle. Refused to add the warranty even though it was advertised as such. Walked out. Talking to another Hyundai dealer they said it sounds like they messed up on pricing and tried to make me leave. Warranties are provided by Hyundai at no cost to the dealer, and any Hyundai under 5,000 miles and not registered to any owner should retain all manufacturers warranties. I would beware of this place and their tactics. Update with response from the GM. I understand what they are saying, what I don’t understand is why they would advertise this vehicle as including the maintenance warranty when they didn’t plan on including it. The advertisement for the vehicle price, features, and benefits is the sole reason I responded to them, lol. Why advertise something and then try to change it after commitment?!? The manager said they are the highest volume dealer in the state and they stay busy and so things can get complicated.... like okay that’s great and all, but it’s kind of like diminishing return. You can be so busy and high volume, but at some point if you don’t make adjustments to accommodate that volume, you are invariably going to lose customers and lose trust. Your service has to be at a level the matches the volume, otherwise it’s disingenuous. I would not recommend this dealer simply based off of their response being they are busy and can’t handle it.

Sales person Lewis very helpful and stayed late to finish paperwork

Everyone was friendly and lovely, great experience.

I brought my SUV in for a scheduled appointment for a recall. The entire appointment from check in to check out was horrible. No communication between employees and customer. Giving me a credit for future work does not solve the issues of poor customer care.

I brought my SUV in for a scheduled appointment for a recall. The entire appointment from check in to check out was horrible. No communication between employees and customer. Giving me a credit for future work does not solve the issues of poor customer care.

I would highly recommend seeing Ben Petit for all your service needs. He has taken excellence care of me both times that I've taken my Sonata in for service. He was very polite and respectiful of my time and kept me informed. Thank you Ben for taking such good care of me and I look forward to seeing you when my next service is due.

Purchased a car and have had nothing but problems. These guys will not update me or anything. 17k miles and leather is peeling and bumper paint is peeling. They literally prep the car to look good but not last. At this point I don’t even want the car. These guys seriously just want to sell you something and not do anything after.

My mother purchased her car here new. It’s a 2017 sonata. Within the first year the paint started to peel. They claimed it was normal road wear and would not honor warranty. 4 years later and this is now what the car looks like despite it’s always been garaged. We will not purchase from them again as they do not stand behind their product. If you google it you will see that this was a widespread issue for this year and model that Hyundai refuses to warranty. To add insult to injury they want us to pay $3,800 to repair and are not willing to help with cost. If anything they inflated the price drastically as we got a second price for $1,800 from another body shop. Buyer beware!

Edward Chu was direct and worked hard to get me the best deal. Loving my Palisade Limited!

Eddy made my experience hassle free. The whole team at Hyundai Mall Of Georgia was friendly and helpful.

Not good care given to me and the feedback was very poor.

Justin and Dylan in the Auto Nation service dept. went all out to make sure my issue was resolved. Rather than wait for a auto part that was needed to fix my problem they called another Hyundai dealership to get this part the same day. Now that is what I call taking care of the customer. WOW!

Eric displayed a very professional yet friendly manner as he helped me with my concerns. He had a willing attitude, which is sometimes lacking in customer service positions. I was very pleased with the Service and I feel he went above and beyond. I would definitely recommend Eric as a customer service representative.

Everyone was so great! From online messages to when I went in person. The salesman, Justin, was very nice and knowledgeable. I greatly appreciated everyone?s expertise and how considerate everyone was.

I was welcomed when I first checked in. Explained what the appointment was for and the appointment was confirmed. Off the car went. I went over to get some coffee, and one of the service folks recognized me, and off we went in conversation. I was sitting having my coffee when the tech came in suggested some replacements of the cabin filters. It is always a pleasure, and strangely, I look forward to seeing these folks!

E. Nunn, the AutoNation Hyundai service advisor, provided five-star customer service throughout the vehicle repair process. Communication was flawless; he was proactive, informative, respectful, and reliable.

Fantastic service. Not trying to break the bank for repairs. My car repairs were done before estimated and for less. We are road trip ready!

The sales person, Ivan, was very helpful. He gave me some options on the car I wanted. He arranged for the car I was considering to be brought to my house so my husband could try it out also. He explained everything to my satisfaction. He did a really good job. I certainly would do business with him again.

I purchased a 2021 Tuscon in late February and am very happy with my decision. Justin at AutoNation was very easy to work with. He answered the million questions I had and gave me a better price than any other dealerships around had given. I was given a good value for my trade-in with no back and forth needed. Highly recommend coming here if you're in the market for a car.

This place has no problems selling you a car and telling you that they will fix it if something goes wrong. They want me to leave my car (it's the only one I have) while they fi a defective trunk latch. What am I supposed to do in the meantime? I was not given the option of having a loaner. I cannot be without a vehicle for 15 days. I'm a little upset and I may call some consumer advocates loke Clark Howard. I talked to a female and she attempted to transfer me to someone else, but all I got was voicemail. I need to feel like they will back their product and honor the promises made when they wanted to sell me the car.

Thanks to Willie for finding the car we were looking for and making it happen. Also, thanks to Pete with the finance part and explaining everything very well. This was a pleasant overall experience.

Great sales staff ! This is our second Kona from Autonation. We have purchased our last 5 cars from the one in Buford. Ivan Garcia Infanta was our salesman with both Konas. He is very nice, friendly, and knowledgeable about the the vehicles. We will be back!

Service Manager, Mr. Terry Han, was so helpful and was able to reset my blue tooth with phone, I am 79 years old and it was just beyond me. He also had the job (recall anti lock brake fuse kit) done in 2 1/2 hrs. as I am caregiver for 85 yr old husband with ALZ. THank YOu!!!

I had the pleasure of working with Willie he was amazing and provided excellent customer service.

Eric was very helpful, he answered all of my questions regarding repairs, warranty and future repairs. I enjoyed working with him.

I had very tight parameters to purchase a new car. Chaz was very low pressure. He did the leg work to find the right car at the right payment before I even walked in. Best buying experience I have had.

Amazing thank Grace and the whole AutoNation Hyundai team!!!

We were fixing up our daughters car as a surprise and were looking for a couple of last minute issues taken care of that had come up. The service department person was so helpful and understood our timing issue and was able to get us worked in so that the car was all fixed up and ready to go when we needed it.

Buford Autonation service has always been good. I bought my Tucson there 3 years ago and have been taking it there religiously ever since.

I had a great first time experience at Autonation Mall Of Georgia Hyundai. Kelly and Willie were very helpful and knowledgeable and I got a great deal on a 21 Tucson with no pressure at all. I highly recommend them!

I was in your place at Mall of Ga 3/21/21 . I had my appointment 2 weeks.. I had 8.00 coupon also 5.00 for making appointment. Still charged me 52.17. If this the correct charge for an Oil Change I will not be back for one also I have bought the last 3 cars from you. I had a problem with seat months ago that never got fixed. Betty aderhold

Quickly response and kind service. Kerry Han is best person who can care the customer, i like here !

Had a great experience with the representative Ben Petit. He was straightforward and extremely helpful with understanding the necessary repairs to my car. I appreciate that he made sure we were all on the same page at all times.

Great customer service help and professionalism by my service advisor, and while waiting I was offered a shuttle ride home while my car was being repaired and I accepted .They were also very prompt with the repairs and also with an estimation that I wanted on some future body work on my car. I was extremely satisfied with my service at the Auto Nation Hyundai .

My daughter totaled her car. I'm in VA and couldn't be there to help. The sales person and managers listened and then went to work. My daughter is happy and that makes me happy.

Aimee Gaskill is a great service consultant. Very nice person

Aimee went the extra mile to help resolve a misunderstanding with the parts we ordered and our model.

Went in for service on my car and it was completed in a timely fashion. Aimee was helpful and texted me right away with the cost of additional services the mechanic noticed I needed on top of my oil and filter change/tire rotation.

The person who took me to the dealership to buy my car was my referral who stayed with me during the process. She was promised a referral fee . We purchased the car in December. Four follow up calls later and she still has not received the referral fee and no return calls from the general manager. customer service?

They got started on time, the waiting area was clean and got it completed an hour earlier. Great service.

Overall Aimee was great, customer service was on point. Will be returning

Very quick and accurate service. Thank you for Mr. Han. He is very nice and helpful. My 3 cars ? been serviced from autonation hyundai. This shop is the top. Thank you so much.

Took my vehicle in for inspection when engine light was flashing. Appt was at 7am...4pm no one called me and when I called numerous and was bounced from vm to vm I finally demanded to not be transferred to a vm but speak to a live person. Found out new engine was approved to be replaced and they were working on loaner. Fast forward 3 weeks until repair was finally done and never received any updates until day of repair and never received loaner. Very disappointed in lack of of concern that I was without any transportation during this repair of my new car. Never would recommend anyone go here and I?ll drive out of my way to go to another dealership.

I've been a faithful customer for over 8 years and I'm not completely satisfied with the customer service. I've had a couple incidents in the past with the finance team as well as the service department. The GM, Jeff, addressed the issues and persuaded me to stay as well as other committed sales men, however, some of those behaviors still exist today despite the change in management. Honestly, I think there should be mandated customer service workshops for employees. If you need a trainer, I'll be willing to spearhead workshops.

Provided 10w30 oil to change oil Service provider refused to use it Said it was the wrong oil said it requires 5w30 oil Just had the feeling that the service department wanted to make more money

It was a great experience especially with our saleslady Jodi. The only time it started getting frustrating was when we were getting ready to sign the papers and the financial guy juts kept on trying to sell us more insurance coverage. I told him no several times but he is taught not to accept no as an answer, so he just kept on. I finally bought some just to get the process over with.

Hyundai Mall of Georgia is by far the best dealership I've ever been to. This is my second purchase from them and couldn't be happier. Give them a try, you won't be disappointed.

Aimee was awesome! Love this dealership! Always great service.

Very professional service

My sales agent is Willie Coleman. This is the second of three cars I have leased with him. Mr. Coleman was exceptional in helping me identify the right car and helping me with understanding the next step in the leasing process. He was respectful, listened to my wants and needs and then found the right car that matched my needs. The inventory was great, and the closing process was flawless.

Friendly greeting as soon as I pulled in. Made sure to come give me updates on the status of my car and a time frame.

Great and friendly service. The Hutu g process with no hassle was great and now I just completed my 2nd free oil change and tire rotation that came with my purchase .

Ben is the best!! He really made my service experience great! Kept me in the loop and got my service done in a timely matter. The guys in the back made sure the good vibes were flowing. I'll definitely be back again!!!

When my previous car got totaled, contacted sales agent Jodi, who helped with the previous car buying 2 years ago, for a new car. As expected, Jodi again worked out the details and confirmed all the details over phone before getting to the dealership. It was a quick and easy process to complete the process once reaching there. Same experience 2 times in 2 years is wonderful. Thanks again Jodi, for making car buying simple.

When my previous car got totaled, contacted sales agent Jodi, who helped with the previous car buying 2 years ago, for a new car. As expected, Jodi again worked out the details and confirmed all the details over phone before getting to the dealership. It was a quick and easy process to complete the process once reaching there. Same experience 2 times in 2 years is wonderful. Thanks again Jodi, for making car buying simple.

Courteous and professional staff

Great Sales People 👍I got a great deal on the car I found on line, They worked with us through the whole process We Thank you To All Who Helped Us

I was told a two hour wait. However the service attendant was able to move me up and it only took an hour. I reall appreciated that.

I happened onto the lot in search of a new vehicle. Chaz came out and introduced himself. From that point on I felt I was where I needed to be . Purchasing a car is not only a financial decision but emotional and mental. Chaz was patient and allowed me to bounce between styles and makes of cars. He had an innate comprehension of a style and feel for my situation. I appreciate his easy manner and patience. Chaz explained everything from financing to the inner workings of the vehicle I purchased. I am thankful for representatives like Chaz. Not a salesmen but a representative . One who represents the Hyundai Brand with integrity, patience, and empathy. Thank you Chaz!! Thank you to the support staff and financing for working a wonderful opportunity and allowing me to purchase my first car.

Ben, Eric and Justin were all extremely helpful!!! I purchased my Hyundai from the same dealership and get it serviced there.

Amy was great and is my preferred service analyst. She is a person of her word, follow-up is good, and works well to accommodate my crazy schedule.

I was a little disappointed this time. Service is usually really good. I scheduled a 9:30 appointment and waited at least 20 minutes before someone asked if I had been help. I there until after 11am. I was also concerned to see that several employees were not wearing mask. We have to keep each other safe

I appreciate the great customer service received to service my car.

Good customer service of the Service Advisor and the Service Technician

Yes they are patient polite especially Eddy I would recommend him he is great salesman

Hyundai Anti Lock Brake Recall Service Went well Dealer reviewed other parts of car and made recommendations for future additional service

Eric was excellent and communicated proactively. One repair item needed an adjustment the next day l, so that took away from the five star rating a bit. Once that need was identified, Eric and the shop foreman reacted accordingly.

I have currently been waiting over two hours for a simple oil change. The guy that was in charge of waiting on me was rude when I asked how in the world is an oil change over two hours. Even though I have free oil changes left I will not use them and never buy a car from them again. All they care about is selling cars with good customer service not actually what happens afterS

Received notification that my 2019 Hyundai Tucson SEL had a defective part relating to an "ABS Factory Recall". Contacted our dealership at AutoNation Hyundai Mall of Georgia, Buford, GA to schedule "Recall & Routine Service". Parts were not in stock immediately; however, within two (2) weeks the part was available and the dealership addressed the issue very professionally. I highly recommend the Service Advisor "Ben". He is very professional and courteous. The dealership addressed all issues and continued to provide the great customer service as in the past. Happy customer!

This was my first visit and was satisfied with the friendly professional service.

Service department excellent went in for an oil change and tires rotated great experience, great staff excellent job thanks to Ben. 🌟🌟🌟🌟🌟🌟

I bought BRAND NEW car. i have issues with my brakes.. surprise, surprise it can not be duplicated!! Their service department people including the supervisor are rude and could care less if problem is solved!! DON'T BUY FROM THIS PLACE BECAUSE IF YOU HAVE A PROBLEM WITH YOUR NEW CAR GOOD LUCK IN TRYING TO GET IT RESOLVED!!

Do not purchase from here. I have withheld my review for 2 years giving them ample opportunity to make things right. They refuse to do so! I purchased a suv that had been wrecked with rear end damage, this was not disclosed. The car fax was clean. Clear coat pealing on rear bumper. Spoiler is loose. Cameron acknowledged and promised repair while I was shopping for my daughter a car. When I didn’t purchase from them he denied repair. My vehicle is now making a whistle noise while in motion. Claimed to have repaired after 2 months. I picked it up and it’s still making the noise. They refused to ride with me to confirm repair. Took it back, manager stated he would investigate and call affiliates in CA, would call me in 2 weeks! Never heard back. I had 4 miles left until warranty was up. Contacted cooperation, they had a manager call me. He said to take to another dealership. They refuse to help or make things right!!

Got a great deal on a 2020 Santa Fe, great salesman and finance person. In and out. Great follow up.

Overall good experience. The people were very good. I would consider this location for a future purchase.

I am very satisfied with my purchase. The whole experience was very positive. Eddie was my salesman. I highly recommend him.

I have a Hyundai Elantra 2017 and may of this year I took my car in to have my paint on my hood looked at because it was peeling off in big flakes. I had taken it to the dealership in Athens and was told I would need to go to a Buford. I called and made an appt. I took my car in and spoke with Dustin he took a few pictures on his phone and told me that someone would be in touch to let me know if f Hyundai would cover it so I waited probably a month and never heard from anyone. I called to the dealership in Buford to speak to a Dustin and he was off the receptionist looked in the computer and told me that my car was not covered due to the 3 year paint warranty was up but she assured me I would get a call from Dustin when he was back. So a couple weeks went by and didn’t hear from him. I sent emails to customer service twice and was sent a generated email telling me I needed to take my car to the dealership which I had already done. I called customer service and was told I needed to get back in touch with the Buford dealership. I called and left a voicemail and no one has yet to call me back! I have seen numerous cars same make and model as mine with paint peeling off. There is even a FB group name “ Hyundai peeling paint “ people have commented and posted pictures of the paint peeling off of the White Elantra! I have a basically new car with the paint peeling off that looks horrible. Hyundai will not take any responsibility for the paint defect! I posted pictures in the comments!

We had a great salesperson but we turned in a lease vehicle but were told we had to drive both vehicles home and they would issue check to pay off balance. Not acceptable so they said they would turn in Ihqve not heard this was done and need to transfer insurance to new vehicle. This is the only bad part not going to insure both vehicles when I do not have position of one. A little negative on this point. They bend over backwards to make a deal and Larry the sales guy is really helpful.

Car salesman Mr. Coffee was very knowledgeable about everything concern I posed. He made my experience very exciting and with his help and his knowledge I didn?t get the normal upset stomach that I get when I?m dealing with car salesman. He made sure that the time we spent in your business was very minimal. The manager and the loan officer we?re very much in sync with Mr. Coffee. Best car I?ve ever bought.. I have told all of my friends about you all and I hope they come and purchase a car with you all.

Jean Eddy and his manager and coworkers were friendly and helpful. My octogenarian dad was helping me with the financial obligations involved in leasing a new Elantra. Eddy was understanding and made sure the process was as smooth and quick as possible. I would absolutely recommend them to any of my friends and relations.

Darrell and Robert were efficient and helpful. The automobile is in good shape in accordance with their used car policies.

Yes without question. I will return.

Aaron, my sales guy, was phenomenal throughout the process of getting my truck. Also, Raquel in the Title Department has been absolutely awesome! One of the best car buying experiences I've had in my life with this team! I drove over an hour to get to this dealership and would recommend them to anyone!

Great service. Nice waiting room!

Keaton was a pleasure to work with. The only problem my had. It took six hours for oil change and put on new brake rotors. The reason was The first mechanic didn’t drive the car so he said it was the tires he didn’t even check to see if the brake rotors. Although I had told them that they were warped for the second time in 25,000 miles.

Our salesman's name was Willie. He was the most helpful any car salesman has ever been to me. He stayed late to show us how all the settings worked. He was very knowledgeable about the car. He was not pushy at all! Just easy to talk to, answer our questions, and help with anything we needed.

Great staff that works here

Omg! They are awesome! Aaron is wonderful! They really work with you and get you exactly what you want.

Darryl was honest and easy to work with. Made it quick and was transparent with me. Trading in my vehicle was a breeze.

What a wonderful STRESS FREE car buying experience! Just purchased a Certified Pre-owned Sante Fe Sport from Auto Nation Hyundai, Mall of Georgia. Our sales person & the whole buying experience was smooth sailing. If you are looking for a new vehicle I highly recommend Jodi Grutadaurio, she is very professional, covered all the bases as promised and more. Made the car buying experience enjoyable and fun! Will be using her again for our next vehicle purchase!

Excellent service from Aaron in sales to Peter in finance

Edward Chu was awesome sales person.

My Salesman was Wonderful! No pressure and very patient with my decision making and questions. My one opinion that?s not 5 star is the chairs! Very uncomfortable. They need to update their waiting room seating and desk chairs.

I took my car to the Buford Hyundai service department for problems with the electric power steering in my 2012 Hyundai Elantra. After dropping my car off on a Thursday morning at 9 am, I was called by service-person, Ben. He let me know that my car had been diagnosed and the issue would be approximately $1,600 (after tax) to fix. I should mention, the problem I was experiencing was a known problem in Hyundai models and was even recalled in the 2010 model. Because of these alarming facts, the nature of such a dangerous problem, and the outrageous price, we elevated our claim to Hyundai Assistance hoping they would recognize the facts, inequity, and injustice present. Further, during the same phone call in which we were told the price of $1,600, we asked for an itemized quote detailing the charges. Ben agreed to send the quote our way and elevate our claim to Hyundai Assistance. After waiting all day Friday, through the weekend, and into Monday morning, we were starting to get worried when we never heard back from Ben regarding our itemized quote and the Hyundai Assistance response. After we took the initiative to call, Ben was surprisingly reminded that he forgot to send our quote, but had already heard back from Hyundai Assistance - and guess what? Our claim was denied. During this call, Ben promised to text us a picture of the itemized quote he had forgotten to send. Moments later, I received a quote for over $2,000!! We were shocked to say the least... After questioning both Ben and his supervisor about these drastic changes, we were told "because you never received a quote in writing, we have no evidence that the price of $1,600 was ever given to you". One of the main reasons I chose to get my car serviced at a Hyundai dealership rather than a regular mechanic was because I was hoping to receive integrity and honesty from such an esteemed company. However, that was obviously not the case. Instead, we were treated with disrespect, lack of care/attention, and were lied to about price. I expect more from Hyundai and the brand they claim they are. After this very shady, and nearly criminal, experience, we decided to take our car to a local mechanic to get serviced. Here, we received nothing but honesty, fast service, and affordable pricing of $800 total for the exact same fix. I will never be returning to Hyundai (specifically Hyundai Buford) for a service or to purchase a vehicle. Further, I plan to file complaints with the Highway Safety Administration for neglect of this extremely dangerous issue. I hope this review helps other every-day folks avoid being taken advantage of by such a large corporation.

I took my car to the Buford Hyundai service department for problems with the electric power steering in my 2012 Hyundai Elantra. After dropping my car off on a Thursday morning at 9 am, I was called by service-person, Ben. He let me know that my car had been diagnosed and the issue would be approximately $1,600 (after tax) to fix. I should mention, the problem I was experiencing was a known problem in Hyundai models and was even recalled in the 2010 model. Because of these alarming facts, the nature of such a dangerous problem, and the outrageous price, we elevated our claim to Hyundai Assistance hoping they would recognize the facts, inequity, and injustice present. Further, during the same phone call in which we were told the price of $1,600, we asked for an itemized quote detailing the charges. Ben agreed to send the quote our way and elevate our claim to Hyundai Assistance. After waiting all day Friday, through the weekend, and into Monday morning, we were starting to get worried when we never heard back from Ben regarding our itemized quote and the Hyundai Assistance response. After we took the initiative to call, Ben was surprisingly reminded that he forgot to send our quote, but had already heard back from Hyundai Assistance - and guess what? Our claim was denied. During this call, Ben promised to text us a picture of the itemized quote he had forgotten to send. Moments later, I received a quote for over $2,000!! We were shocked to say the least... After questioning both Ben and his supervisor about these drastic changes, we were told "because you never received a quote in writing, we have no evidence that the price of $1,600 was ever given to you". One of the main reasons I chose to get my car serviced at a Hyundai dealership rather than a regular mechanic was because I was hoping to receive integrity and honesty from such an esteemed company. However, that was obviously not the case. Instead, we were treated with disrespect, lack of care/attention, and were lied to about price. I expect more from Hyundai and the brand they claim they are. After this very shady, and nearly criminal, experience, we decided to take our car to a local mechanic to get serviced. Here, we received nothing but honesty, fast service, and affordable pricing of $800 total for the exact same fix. I will never be returning to Hyundai (specifically Hyundai Buford) for a service or to purchase a vehicle. Further, I plan to file complaints with the Highway Safety Administration for neglect of this extremely dangerous issue. I hope this review helps other every-day folks avoid being taken advantage of by such a large corporation.

I had a pleasant experience at Hyundai Mall of Georgia. The salesman Aaron was professional and courteous. I bought a pre-own vehicle and we are enjoying the drive. The time spent purchasing the car was seamless at this dealership. This is the 4th Hyundai I have purchase. Thank You Aaron!

I am incredibly happy with my new Kona! I love it! The process was a breeze from the time I walked in until I left with my new Kona! Edward was very knowledgeable and helpful!

Good service - was looking for a new vehicle and located it on your website.

Chan Park at AutoNation Hyundai Mall of Georgia provided wonderful customer service. He was knowledgeable, professional, patient, and kind.

This Location has the most polite salesman I have ever met. It was such an easy process to purchase a car. Jose Gutierrez was my salesman. He is a young man with a big future!!!

Always a pleasant experience with this dealership. Extremely customer oriented. Justin Bush is an asset in every respect.

Horrible. I had to wait four days to get my car back, and paid over $2000. Furthermore, there is STILL a problem with my engine!!! They need to fix it for free.

This was only the 2nd time that I've been here since I'v e had the car. Didn't buy it from ya'll, but I will take it there for service. The Athens Hyundai dealership is closer, but I just went to ya'll instead. So far I have been pleased.

THIS IS WHAT SPENDING $40,000 LOOKS LIKE WHEN YOU BUY FROM HYUNDAI. We bought this car less then 2 weeks ago and got a flat tire right in front of their store. We thought “well aren’t we lucky! They’ll fix it right up for us!” Boy, we were so wrong. First, the guy told us that service was closed (we got there at 6:30 and service was supposed to be closed at 7) and that the manager can give us the address to WALMART to get it fixed. At this point we knew we had a spare so Phillip was like “I’ll just do it” Little naive Hillary was thinking “well surely these guys aren’t really staring out the window watching my husband change a tire when it’s 92 degrees and not gonna help” but I was definitely wrong. No offer of water or anything. We finally walk in, sweat dripping off our faces and ask for water.. but get this... WE PAID FOR A FREAKING GATORADE. It just doesn’t end... Finally, about to get the spare on and this guy comes out of THE SERVICE AREA (which we all remember was “closed”) and looks at the old tire and says “oh yeah, look at that you can patch that up.. just go to WALMART (again with this Walmart love) and grab yourself a patch.“ At this point, we can’t take much more.. but here comes our original salesman, and he says “wow, that’s a nice spare!” All I could do is look at him and say “you could’ve done better” (he just looks at me, like that meme with the guy who has a shocked face and a hand on the chest) “you see my husband out here working to get our tire on and you don’t offer anything or even come check in. You just got our money last week and that was it huh. Next customer, I really hope you do better” that’s when I walked off and drove away. ... but this ends well because thanks to FIRESTONE, they fixed our hole and put the tire back on for $20. All this for $20 Hyundai, was it worth it?

https://www.facebook.com/1255078853/posts/10223470752537706/?d=n

Horrible customer service from Michael Hendrix. He was disrespectful and dismissive.

All the staff was very helpful and the experience was very good .

Willie, Went out of his way to make sure everything went smooth from start to finish and I could not be more pleased on how east they whole transaction went.

5⭐s 1st Nick a very pleasant young man took my phone call was very knowledgeable and informative. I needed quotes on car repair I came in asked for him. The Only down side was a Kerri? at greeter service desk told me there was no Nick employee there.I persisted because I just spoke to him.He finaly found out a Nick was indeed working there.Unacceptable. Nick greeted me with a big smile and glad you came very pleasant young man.I also spoke at lenght with Dillian , Mike,and Justin.The respectfulness , pleasant ,knowledge this crew has is stellar and needs recognition . I had a positively horrible experience at your cousin Cumming dealership and I will be writing a zero star review. Your shop was honest ,fast,courteous, smiling greetings I cannot commend that enough. I 100% will recommend your service department once I got past Kerry to them.A very satisfied customer

Service Team horrible, Sales Team good

Your customer service sucks, there ware two of your service guys just setting at there desk on the phone WHEN I WAS PICKING UP MY CAR WHEN IT WAS DONE; they looked at me so many time not once they came to asked me if I needed help; one got up and went to other customer and helped them first; so yeah they suck. If this is the kind of service I will get when I get free oil changes for five years; I will not buy other Hyundai again. (WILL GO BACK TO HONDA)..Thank you

We recently purchased our 2020 Hyundai Tucson from AutoNation Mall of Georgia Hyundai. They were very helpful and answered every question we had about the vehicle we purchased. They were quick to research anything that we had questions about for accessories that we might like to purchase later. The salesperson, Willie Coleman, was very nice and helpful. Thanks, guys, for making the process painless!

Jodi was great in assisting us to buy our Hyundai Palisade! She made the process easy and communication was awesome 👍

The service engineer displayed great customer service and took time to explain everything to me in detail. I could tell he had exceptional knowledge and I had full confidence in him that the service recommendations I received were trustworthy. I will definitely recommend this location to others and will return again.

I just purchased a 2020 Tucson as a gift to my daughter for graduating college. Aaron Jackson was our salesman, he did a fantastic job making sure that we were taken very good care of. They didn't have the exact car that we wanted on their lot, but was able to have it delivered in just a few hours, and with a big red bow on top! The team there was great to make sure I got all the discounts available, including a military discount. Our buying experience was awesome, I would definitely recommend Aaron, and the team at Hyundai Mall of Georgia!

Wonderful experience buying my first car! Everyone was very helpful and great customer service. Willie Coleman was my salesman and he was awesome! Couldn?t of had a better experience for buying my first car.

Expert service best I?ve ever had I needed a rental and one was available then I hit something in the road with the rental and the service fee was way less than my insurance. The customer service was excellent

Terrible customer experience. On Tuesday May 12, 2020. I made an appointment to have my vehicle serviced. Oil Change, New keyless remote installed and a detailing of the vehicle (interior and exterior) I was advised that this would take up to six hours to complete. Vehicle was dropped off on Wednesday May 13, 2020 at 7am. We received a call at 4pm that the vehicle was ready for pickup. I surveyed the vehicle and was not pleased with the service I received. The interior of the vehicle was not touched or a poorly job was performed. I brought this to the attention of the service advisor on duty (Dustin). He surveyed the results and agreed that the service was done poorly. Since there was a service that was not done, I then decided to take a look at the other services that I had paid for. I opened the hood to check to see if the oil change was done. The service advisor took offense of this and ask me not to come to Hyundai Mall of GA dealership again. He repeated several times not to come back. He started the process of reimbursing the money for the oil change and the detailing. I was informed by the service advisor that I should have my money returned to me within three days. I strongly advise everyone to double check the service you ask and pay for at Hyundai Mall of Georgia. It’s a good chance that it was not performed or poorly done. Also be prepared for them to tell you not to come back if they see you checking your vehicle for confirmation that the service was successfully done and completed. I want be back!

Took my vehicle in for service. Work was done quickly, correctly and at the price I was quoted!

The service person was great. He kept me in the process as my car was getting service. He explain what had been done and was very detail. He had a mask on and talk to me at a distance. That was very good!

Ben Petit was wonderful. He addressed my concerns . I had my oil changed as well as transmission and coolant flushed.

Ed Chu in sales and Peter in finance were great. We spent 56 minutes at the dealership from start to finish. Now that's how you buy a new car!!!

Made appointment got a discount on service and parts. Didn’t have a long wait. Very satisfied

Everytime I have taken my car for service, it has been a good experience. This week my car wouldn't start so I called and Ben answered and told me to bring it in. I was able to get my car there around 10. Ben texted me confirmation if my upcoming visit with his info should I need to reach him. Ben had started a ticket for me and immediately introduced me to the mechanic who would be working on the problem. I received a call about an hour later with a diagnosis and recommendation. I was able to get my car later that day all fixed and running great and I received a 25 percent discount! I love this dealership and I appreciate Ben's professionaism, courtesy and great customer service. LCrumbliss

Very helpful and trustworthy on our first visit!!! Thank You!

Always receive great service. Clean and comfortable waiting area

It took 5 visits to fix my vehicle. On the 1st visit, the service department workers left and did not fix my vehicle and left me sitting in the waiting room. If I had not noticed everyone leaving, they all would have left and not told me. The service department apologized, but I wasted 3 hours. It took 4 more visits to replace.my fog light and fix my radio, when it should only taken 2 visits total. Terrible customer service.

Just had my Santa Fe serviced. Dustin was my service advisor, and he (as always) was so helpful. He's always so pleasant, let's me know what I need to do, and tells me about coupons !! Of course we all love coupons RIGHT !! It's always a pleasure when we come here.

Wnt in for an alignment. They returned the car with a pull to the right didnt notice it till I got on the interstate 2 days later tried to contact them to look at it again non one would contact me. Also they broke my dashcam and tried to hide it . Manager said he would make it up with 2 free oil changes so I though that would be ok.. jump to the future and I go in for the second oil change and everyone gave me attitude and said nothing was in their system. . Never will I use autonation for anything car related

awesome service....love hyundai mall of ga.

I was very pleased with the job done to my car but most importantly they took the time to sanitize my car down. Now that was very important for me especially with this COVID-19 and the fact I?m germaphobic.

When Hyundai promises something that means they will get it done!

Not like most dealerships..seem to be disjointed when solving any problems.

Kerry the service writer went over and above to see that my car was repaired quickly and correctly. Very professional and knowledgeable. Definitely recommend.

Kerry the service writer went over and above to see that my car was repaired quickly and correctly. Very professional and knowledgeable.

It was refreshing to work with people who really cared about my personal situation, limitations and needs. Everything was tailored towards meeting my needs within my tight budget. I was really taken care of by my incredible Salesperson Ms. Jodi Grutadaurio. She listened, she cared and she made it happen for me! They all treated me like family. I highly recommend AutoNation Hyundai Mall of Georgia in Buford. They are amazing.

I recently took my car to Hyundai Mall of Georgia for service and discovered that my engine was burning an unusual amount of oil. Dustin, in the service department, helped me determine my options. He explained what was going on and determined that my engine should be replaced. He communicated with me at every step in the process, and made the repair/replacement completely painless for me. He is outgoing, thorough and a consummate professional. He reached out to Hyundai headquarters and got approval for my engine to be replaced at no charge. I was blown away! I have my car back and it is like I am driving a new car. I highly recommend AutoNation Hyundai Mall of Georgia. Ask for Dustin. He is on top of things

I purchased a 2020 Kona SEL from Kelly Rice and Jodi Grutadario and I couldn't have been happier with the experience. This was the most aggressive dealership on price AND the best level of service. The car was a surprise for my daughter. Jodi delivered the car w/ a big red bow! My daughter was speechless. I could have purchased the car from any number of Atlanta area Hyundai dealers but Kelly and Jodi made me a AutoNation Hyundai customer for life!

Met promptly when I arrived, service was well explained and a fair price. Very friendly staff.

Carey was very professional and communicated with me through the entire process of my car being fixed. Kudos to the service department for a job well done.

First time going there and I would say it was a pretty good experience. I only dealt with the service department. Didn't buy the car from ya'll. I have a 2017 Santa fe Sport that I took to the service department. I will definitely come back for service. Dustin was my service advisor and he went over everything with me and was very nice and polite. The waiting room was nice and had drinks available if you wanted them and the restrooms were nice and clean. Free wi-fi which I didn't use but it's nice to have if I ever needed it. Thank you for servicing my car and letting me know that I have a good car. I think I do to. Never had a Hyundai, but I love my SUV.

Clean, Friendly , informative .. Kerry is very nice in the service dept..

The people in their service dept are very friendly and helpful. If you have to stay while they're working on it, they have a comfortable place to wait and they let you know how things are going along the way.

They did an excellent job. Very professional, friendly, and swift.

Ben was very helpful and professional. The service on my car was done in a timely manner. Kudos to Ben for a Great Job and a Plesant Experience!

Autonation Mall of GA has great people, very courteous and helpful!

I called the dealer hoping to get my oil changed and tires rotated. She was able to get me in Saturday early with Michael. My appointment went very smoothly , he came in for explained everything to me, found a coupon for me and let me go. Less than an hour. Everyone was very friendly too.

Ben was AMAZING!!! He walked me through the whole process and was a great representation of Hyundai Autonation!!!

Great. Service and wonderful staff we love our car and they remind us each time we need to have it devices and for that we are very appreciate because we have lots of other appointments and it's easy to forget one thanks AutoNation for all you guys do.

Great. It was the best car service ever. I enjoyed it

The service is very good and the people there are polite and don't have to long and also keep you informed on what they are doing to service your car.

Chan park and finance staff provide excellent service to me. Thanks.

Great experience! Thank you for the support and lack of pressure during the buying process.

Willie was super helpful, great experience! My daughter is so happy to get a car.. we are super happy if all the safety features!

Everyone went the extra mile. Very pleasant service experience! Dusty was amazing!

I just purchased my second vehicle from them and I'm extremely happy! I expressed my needs to them and they surpassed it! Peter in finance was amazing and made sure I had the right products to go along with my purchase and the best interest rate! I literally pay less for a better vehicle! Also, my sales guy Aaron, who was my finance guy on my first purchase got the job done and made sure I received the best deal! I'm happy overall and as long as I'm happy with driving a Hyundai, I'll purchase it again from Autonation Hyundai!

I recently had service here and had the BEST experience ever!! They were so friendly and quick and affordable!! Dustin was my rep and he was beyond amazing and helpful!! I did not like using dealerships before to service my car but now I don't want to go anywhere else. I would highly recommend this place and ask for Dustin!

My Santa Fe Sport is a great car. I had the oil/lube service done and the service representative was very helpful and courteous. Dustin Nelson thanks

I am very satisfied with the service department personnel, especielly Justin and Sar for greeting me immediately upon arrival every time and taking care my needs. Very friendly and helpful.

I recently had to have my car towed to Hyundai Mall of Georgia unexpectedly and I had the BEST experience. The staff helped me and got me in and out of there quickly and even helped me get to the rental car place across the street! Not to mention, the pricing was really fair and the quality of work was fantastic! Dustin was my rep who helped me and he was beyond great and even sent me text updates which was awesome! Thank you so much, I will definitely be back!

Friendly, courteous service. Shuttle available to anywhere within 10 miles for drop off and pickup at a designated time, makes the wait for the service to be completed, easy.

Ivan and Robert were helpful and awesome Throughout the whole experience was enjoyable Because of them

Super nice people willing to help.

Dustin was most helpful with all of my questions. The service was excellent, and they had me out of there very quickly. Very happy with service.

Thank you to Kerry Han for doing a great job as my service adviser!

Nice experience with Dustin. He handle my service and me with dignity and respect.

Prompt. Excellent service. Very considerate, thoughtful service folks.

I can't say it enough - Dustin is the absolute BEST!!! So happy he is back at the dealership again! I feel so comfortable and confident when he is in charge of the service of my car. He makes repairs and maintenance easy and he never tries to 'up-sell' me with things that I don't need done. I love having a Service Adviser and technician I TRUST - that is rare and hard to find. Dustin keeps my family coming back to have our vehicles serviced with confidence!!

I have to say that buying a car here was the best experience I have ever had buying a car. Usually I hate the whole process usually. From start to finish both the dealership and Shah Askari made the process both a pleasure and extremely easy which was fantastic. I love my new car and in the future I will start my car shopping at AutoNation Hyundai Mall of Georgia. If you are in the market for a new car go here first! Ask for Shah!!!

Great cars, excellent customer service with Karen. Everyone was friendly and helpful!

Dustin was awesome! He was very knowledgeable and friendly! He helped me save money and my service was done in a timely manner!

Great Customer service The experience was awesome

Friendly staff and very good in Service. provided good options to choose and select right fit on our needs.

Service advisor Ben was great to work with. Very busy day and he didn?t get rattled.

Everything was smooth and as promised, I will recommend Karen Roser to all my family and friends, looking forward to the next transaction with AutoNation Hyundai Mall of Georgia

I have been a customer of Autonation Hyundai in Buford, GA for a while. Recently, I needed to take my Santa Fe in for some service, and ultimately decided to purchase a new car. The Santa Fe was only 7 years old but did not have the safety features that the newer vehicles have. I had already used their service department in the past, so I will say that they are very devoted to the customer and the quality of work they provide. Every place will have hiccups, but it is how a business remedies the situation that defines them. They are geared to providing best practice service. This term is a quality term, and I have been in the business of providing this type of service to the customers in my chosen field, so I am very familiar with those efforts. Buying a vehicle is a time-consuming process in most settings. But it is what you walk out with that is the final determinate of worth. The gentlemen who assisted us were very knowledgeable, from sales to finance, they had a can-do attitude, and went the extra mile to make our experience worth the time. In addition, our salesperson Willie, took the time to go over all the vehicle's operational extras, so that when we drove out, we were well equipped to be out on the road, safe and without distraction. My husband is considering the purchase of a new vehicle soon. When the time comes, we will be right back at Autonation Hyundai, and will make sure that Willie Coleman is our salesperson.

I have been a customer of Autonation Hyundai in Buford, GA for a while. Recently, I needed to take my Santa Fe in for some service, and ultimately decided to purchase a new car. The Santa Fe was only 7 years old but did not have the safety features that the newer vehicles have. I had already used their service department in the past, so I will say that they are very devoted to the customer and the quality of work. Every place will have hiccups, but it is how a business remedies the situation that defines them. They are geared to providing best practice service. This term is a quality term, and I have been in the business of providing this type of service to the customers in my chosen field, so I am very familiar with those efforts. Buying a vehicle is a time-consuming process in most settings. But it is what you walk out with that is the final determinate of worth. The gentlemen who assisted us were very knowledgeable, from sales to finance, they had a can-do attitude, and went the extra mile to make our experience worth the time. In addition, our salesperson Willie, took the time to go over all the vehicle's operational extras, so that when we drove out, we were well equipped to be out on the road, safe and without distraction. My husband is considering the purchase of a new vehicle soon. When the time comes, we will be right back at Autonation Hyundai, and will make sure that Willie Coleman is our salesperson.

From buying to driving my experience was great, no games no haggling and was in and out in less than 3 hours.